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CVS review: Prescription availability

W
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6:42 pm EDT
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My doctor's office called to confirm prescription availability on 9.28/2023. They were told the prescription was not in stock on 9/28, but would be available on 9/29. It is now 10/02 and the prescription is still not available. I receive texts with a number to call if I need the prescription today, but no one answers the number and the call disconnects after 30 minutes of being on hold. I've been disconnected after 30 minutes of being on hold on 10 different calls. CVS Customer Calls calls have not gotten through to the pharmacy even when they try on the physician line. I was also told that the problem is that the pharmacy is overwhelmed by demand for Covid and Flu vaccine. While I am obviously ill (I can't eat until I have this prescription), I am only alerting you because I am filing a complaint with New York state and asking that CVS not be allowed to give Covid and Flu vaccines if it means their staff cannot provide prescriptions when promised and I am filing a complaint with as many regulatory and Social Media companies as I can.

Desired outcome: I want to know where I can get my prescription today. I personally would like the 30 Flatbush Avenue location closed until the problems at the pharmacy can be solved.

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  1. CVS Contacts

  2. CVS phone numbers
    +1 (401) 770-9237
    +1 (401) 770-9237
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    Corporate Communications
    +1 (401) 770-9811
    +1 (401) 770-9811
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    Corporate Communications
    +1 (401) 652-0893
    +1 (401) 652-0893
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    +1 (800) 746-7287
    +1 (800) 746-7287
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    CVS/pharmacy Customer Services
    +1 (888) 607-4287
    +1 (888) 607-4287
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    Customer Care for CVS.com
    +1 (866) 389-2727
    +1 (866) 389-2727
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    MinuteClinic assistance
    +1 (800) 742-7827
    +1 (800) 742-7827
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    Prescription refill for in-store pickup
    More phone numbers
  3. CVS emails
  4. CVS address
    One CVS Drive, Woonsocket, Colorado, 02895, United States
  5. CVS social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 29, 2024
CVS Category
CVS is ranked 2 among 61 companies in the Drug Store category