Dave & Buster’s
Reviews and Complaints

On Saturday October 27th 2018 around 8:04pm at your Springdale/tri county location, my husband and three kids came to eat and have a good time. My family and I was seated In the game area to eat. We order two snow cone drinks for kids, my husband got a drink and I got a pineapple juice. We then proceeded with our food order of kids pretzel dog meal, my other kid order chicken burger, my husband got the pasta with medium well steak and shirmp, and I got the slider meal with no sauce. My family waited over hour and 30 minutes, to find out that our waiter sat our food down at wrong table over 30 minutes ago and the manager Matt knew and was trying to give and serves us the food. After telling manager we don't want it after its been at wrong table, he said we'll make it again and discount it. Well 10 minutes later food was brought right back out and it was wrong, plus my husband food had a long piece of plastic in it. I was very furious about it and had our family time wasted and crying kids.

My fiancé and I arrived and were seated around 8:25pm. We were barely greeted or told who our server would be. We've watched a total of 6 servers walk past our booth, have side conversations, laugh and joke amongst one another and here we are with our menus wide open and not one of the servers asked if we were helped. At 8:50pm we asked to speak to a manager, it was only then that we were asked if we've been helped. We were told the managers name was Stephanie and the server told us that she said she would be over to speak with us. It is now 9:05pm and still no manager. I approached the server who seated us and asked for the manager again and was told that she is doing a deposit and she will be over as soon as she can. The manager named Stephanie came over at exactly 9:10pm, I made her aware that we've been waiting to be helped since 8:25pm and it's been over 10 minutes since asking for a manger. Stephanie's excuse was that she was just made aware 1 minutes ago that someone wanted to speak with her and that she totally apologizes. She said she would take care of our bill since we have been waiting so long and that she doesn't know what is going on. My fiancé was so upset he lost his appetite and declined to even order food, I'm 6 months pregnant and hungry so I gave Stephanie my order and she said she would put it in right away. I ordered spaghetti and meatballs with a Dr. Pepper. At 9:16pm hot wings with celery was brought to the table that we didn't even order. I just want to express how upsetting this visit to Dave & Busters here in Wauwatosa, WI was, especially since we've never experienced this here before. We lost our appetite and the excitement to continue the night with playing games. Not to mention we are Racine, WI residents and it takes us 40-45 minutes to get here. If we hadn't purchased chips before we were seated, we would have already left because of the horrible service. I would not recommend anyone else to come to this location.

Let me start off by saying that I have been a VERY loyal customer for a few years! I have the app and on that app I have 10 cards all containing over 6700 combined chips that I have purchased! That is only what is currently on the cards! My family goes to Panama City beach twice per year usually in October and June. When we go there we spend one whole day at D&B's playing games and eating lunch. We usually spend 3, 600 plus chips each trip. This year on our fall break our trip to PCB was canceled due to hurricane Michael. My kids were very disappointed so I quickly tried to find an alternative plan. We live two hours south of Nashville so I booked a hotel online near Opry mills mall and we packed up Wednesday morning and headed North! Our plan was to check into our hotel leave our bags be at the mall when D&B's opened spend the whole day playing. See all three boys have 2 cards each both with 600 chips and my husband and I have cards with over 1000 chips each. I purchase the chips all year long so that it's not such a huge hit to our bank account. Anyway we were going to play, eat lunch, play, eat dinner, return to the hotel and then go play a little more Thursday before we came home. Well we got to Nashville checked into the hotel and waited at the mall for D&B to open. The boys were so excited they opened and they went to play. We soon discovered that none of our cards would work! We found an employee and ask if they could help she was very sweet she took our cards and tried fixing them in her computer. She couldn't get them to work so she sent us to the front desk. We got there and explained what was going on we were ask where we purchased our cards. I told them they were originally purchased and loaded in PCB but that I now load them through the app. A manager was called and he informed me that due to the hurricane they were unable to transfer our cards over to their store. At this point I was upset! I ask if we could pull up the account online and just swap the balance from the boys cards to new cards he said no! He said he would be happy to sell us 5 new cards and he would even wave the activation fee! I explained that we were holding cards that totaled 5, 700 chips that's $570 worth already spent! He said he knew and was sorry but did I want to buy more cards? Lol! "NO I did not want to buy more cards!" I had already spent $570 plus $150 on a hotel plus $50 in gas! We left Dave and Busters with three very disappointed kids and two very upset parents! We went to our hotel checked out loaded up our stuff and drove 2 Hours home! I honestly love Dave and busters! My kids enjoy it as do their dad and I! We spend a ton of money there every year! But I am very disappointed with this last interaction and I just don't think we will be giving them anymore of our time or money! There should be a way that you can play your cards no matter where you add money to them! If it's going to be you can only play cards from where you buy them they need to advertise that! Not that it matters to anyone but my family I guess I just needed to get it off my chest! I do t expect anything to be done because that's just how life goes but maybe you guys can figure out a better way to swap cards from one store to the other! Thanks for your time!
Jessica Flores

We decided to have my sons birthday party there with 14 kids. When we first got there we found a long table by the games. It was dirty with dishes so we waited for 25 min for someone to notice us. Then I went a found a waitress who acted like I bothered her. She said be there after I enter my stuff. She came back 15 min later to clean up. Then she said she wasnt our waitress. So we waited again 10 min later a waitress came and said I be with u in moment have all these other tables first. She never came back. Then I went to find someone else they said they didnt know and someone should be there. I asked another girl and she said I am not your waitress but i will get water for you. Then 15 min a guy came took kids meal orders for 14 boys. Never once did he say drinks not included even when we made comments about probably not included in kids meal for root beer or strawberry lemonade twice he heard us. We got bill and were shocked. We spent a total of over 500 and not once did he mention anything. He was rude to us and not attentive. I talked to Carolyn or Caroline manager. She was even rude to us bc it was a friend the waiter. It was not a good experience for first time.

I asked for 2 cokes for my boyfriend and I, bartender asks for ID and I told him I did not have my ID. Then the Bartender says I couldn't sit there & I understand due to the rules. So my boyfriend and I move to one of the empty tables & a server came saying we had to go to a host first. We felt uncomfortable after so we decide to say our goodbyes to our friends at the bar & the bartender Angel says "You can't have your soda drink in the bar and you can't be here. I don't know why you're giving me such a hard time" when all we were trying to do is to leave our cups back to the bar instead of placing them in a table because that would have been rude and say our goodbyes and we were not even sitting.

I recently visited the facility located in Westlake, Ohio. I was able to witness a customer asking to watch the finals of the Tour Championship (golf). He was told the TV could not be changed. Golf is a sport, and to ask for one TV to show a championship final round is not a lot to ask. Many of us would have appreciated it, however, it was treated as an unreasonable request. That customer left unhappy and I am also very unhappy with the service provided (or actually NOT provided). The TV's are there for the customers convenience and not for the servers convenience. This was not my actual problem, however, I felt the need to speak up and let someone know that customer service at Dave & Busters in Westlake Ohio needs some attention.
Thank you for listening.

on September 7 2018 at 4:50 pm in the dave and busters in Staten Island my friends and i along with my younger brother, who I am the legal guardian of, were not allowed in because he is not 18 years old. I am 24 years old and my friends have full on families, you mean to tell me that my friends along with their families can't come in to enjoy a family meal with games and entertainment? All because they aren't over 25 years old? I was left in charge of this kids life all I want to do is bring happiness into it after all the sorrow he has been through. What I mean to say with all this is that it would be nice to lower the age you need to be in order to bring in a minor. Because let's be honest it's ridiculous. Thank you for your time and patience.
Sincerely, a dissatisfied, WOULD OF BEEN customer

We have visited several Dave and Busters in Florida and have always enjoyed ourselves. We looked forward to the opening of the one in Tampa at 10209 Estuary Lakes Drive. Every time we have visited there the wait to be seated was long and the service slow. Yesterday, September 2, was the worst. Our adult children arrived a little after 6.00 and immediately put their name in for a table . They were told the wait would be 45 minutes to an hour. They checked after an hour to inquire, after seeing many empty tables. They were told there was a back up in the kitchen. They waited another half hour and when still not seated left, with hungry, cranky children . We realize holiday weekends are busy but a well organized business would be prepared for this . We definitely all hesitate to visit this location again.. We are not exactly sure where the blame lies. But seriously, it seems it is time for a secret visit form the Undercover Boss to find out where the problems are and fix them.

Very disappointed in Tampa.

Tom & Phyllis Aufiero

I recently went to the Dave and busters store in Alpharetta Georgia and purchased a burger and one drink. My total was less than $20. I signed with no tip on one of the receipts and left both receipts on the table. Upon checking my bank account today I have a statement for over $80 drawn out of my account from that store. That means someone forged my signature on the other receipt and left themselves a hefty tip without my permission to do so! I am extremely mad about this and I will not stop until the situation is resolved! I went to this store and placed our order at 4:38 and we were done eating around 6! I had a burger with no bun with raw onion, lettuce, and fries and one strawberry daiquiri. I expect that since y'all are a franchise that it is expected for that store to keep all receipts! I would like y'all to ask for a copy of my receipt for that day which was specifically 8/24/2018.

Me and my husband travel and we have been to several of your restuarants. They are fun and entertaining, but the one issue that we have had every time is the food. Its either dry, cold, or just not good. We keep trying but it doesn't get better. When we first started going to Dave & Busters the food was great. Portions, taste, and fun. Its was a sports bar theme and when u changed that so did ur food. On my most recent trip (8-8-18 around 7 pm in Abany N.Y.) the apps were more of a fancy restuarants than a sports bar it was cold. The entre was so bad we sent it back. The games are fun but the food isn't worth traveling for. I sure hope it gets better. I look forward to hearing from you.

Unfortunately my kids love D&B and I probably wold too if the staff wasn't so rude. We go to this location at least once a month for the kids' sake, and there is always a complaint but I never bother. Today, after eating and playing games, we checked out and the kids picked their prizes. For 10 mins I waited while they look for the tag for a stuffed animal. The young man told suggested to the young woman that maybe they should just give it for free because of the wait and there was no way for them to find the correct tag. She told him that it wasn't his call and just to so his job. This young lady came to check me out and said "okay we can't find the tag but I'm sure it's the same price as this other one and we will not give it to you for free." First, second and third of all, I didn't say I wanted anything for free. It's common courtesy and good customer service but I didn't ask for a $0.50 stuffed animal for free. What made it worse was the attitude behind it. I usually don't complain to a manager because they don't do anything anyway. I asked the lady at the front desk for a manager and she had the nerve to interrogate me about why I needed a manager. While waiting to ask her, she was rolling her eyes the entire time while helping other customers, so I knew she wouldn't treat me any differently and boy was I correct. Manager comes after 20 mins and said "okay" after I ended my complaint with "your staff needs customer service training. Okay? How about "I'm sorry for your experience"? No wonder the yelp and google reviews for this location are terrible.

Ok the reason why Im writing this complaint is because Dave and Busters has a employee by the name of DAUNGI YASHEIKA CARTER born 3/25/77 that was recently arrested for have drugs on her.ecstacy pills to be exact and there still allowing her to work at this establishment.Daungi Carter is a known drug user and shouldnt be working at a place like this.she was just arrested on july/09/2018 and is currently out on bond.Please check into this matter...I will be contacting corporate also.

My family, consisting of 3 adults and 3 kids, waited a hour for our food. It was a monday evening and not busy at all. When it came out the appetizer was like warm after waiting 30 minutes for it, the fries were room temp, the kids chicken was so dry and hard, the steak we sent back was burned on the outside and way under done on the inside. It took 10 minutes to send the steak back because our server was no where. I did speak to the manager and he gave us play cards and comped a few items on the check. I in no way want anything from this other than to get that kitchen in shape because it was overall just a underwhelming experience. All in all the time spent in the restaurant was over 1.5 hours and most of it was waiting and trying to fix our food.

Myself along with 6 of my family members were refused service from your store at 6801 Hollywood Blvd. #343 Los Angeles, CA 90028.

The server's name was Wes and the manager name was Mondo. When we first arrived, we were told that we could seat ourselves accept for one small area in the back which required the staff to seat us. We asked if we could sit outside and was told yes. We go outside to the outdoor patio and was told by Wes that we couldn't be seated until we went inside to check in. We advised him that we were told we could come out here. He said no, so we went back in and spoke to Mondo who advised us that he was wrong, so he went back outside and was supposed to tell Wes that we could sit on the patio. We went back outside and told Wes where we wanted to sit and he out right refused and told us that he couldn't accommodate a group of 7. When clearly there wears plenty of room out there and the table we requested had 6 chairs and room for 1-2 more. He left us standing there as he walked away.

I went back inside to ask for a manager, to find out that Mondo was in fact the manager. I explained to him what had happened again outside with Wes and he said that he was out of like and that he would go and talk to him. He came back and stated that he had spoken to him that we could be seated. This unfortunate situation went on for over 30 mins and by that time we were over the situation and didn't feel comfortable with Wes serving us not knowing what he would do to our food and or drinks. We have 4 kids with us whom were very disappointed in not being able to spend the day at your facility to enjoy some game and play time. I've been at several of your locations and we were in LA on vacation and we were all totally disappointed and see no reason in returning to any other location if this is how your company treat their customers. I have attached a picture of the table that we requested and was told that he couldn't accommodate us. I can be reached at [protected]@gmail.com or [protected].

Cold & Stale Food and Poor Customer Service.
My family and I, had to wait over 50 minutes to be seated. We watched as tables and 5 booths sit empty; yet no one seated us.
Once we were finally seated, the server took our orders, but we then had to wait over 40 minutes before the food came out. And when the food finally came out, it was cold and stale. Such poor service and horrible low quality food. We reported this to the manager and was told that the food would be remade but it would take another 40 minutes. Is this the type of service that we are to expect from Dave and Busters? I would definitely not recommend it to anyone. Dave and Busters missed the mark on this one.

They had an empty dinning room but told us it would be hour & half wait, we even offered to split up our party of 14 & they still wouldn't seat us! Everyone in our party was ready to spend at least $50 a person on just games not food because it was our first time there but I guess your company doesn't care about $1000! Don't worry because we will never come back to this LAZY establishment ever again! P.s. they were refusing to seat anyone so your company is losing $1000s at this location!

I didn't have my i.d. on me and I understand I couldn't be served a beer. I'm 50 years old. When I went to pay for my friend and myself I gave them a credit card that wasn't signed. It was my card but they didn't have any problem taking it. I gave them a few different forms of I'd but none had a picture with my date of birth. Just want to let u know about this. Please let me know if I'm wrong. Thanks for your time.

Tonight I went to Dave and Busters in Woburn MA, where my friend was served several drinks, he got carded and the server brought us drinks. He asked for another and I different server told him No because his ID was expired. Before hand he was served 4-5 drinks with the expired ID. He then asked to speak with the higher up manager where the manager kicked him out for only asking why he couldn't get another drink after being served several. I understand it was expired but why serve him several drinks then tell him he can't have another and kick him out of the building for asking a simple question. I'm very angry and confused to why a company would serve someone with an expired ID then tell them no after he drank several beers. To me that is poor communication and the managers are very rude and unprofessional.

Hi my name is Perla I have a complaint for myself and members of my group. We went to Dave and busters in Hollywood paid different tabs on Saturday night May 26th ordered food first my steak had a lot of nerve that I couldn't eat it it was too hard to swallow it even if chewed so I only ate what I could. The next day I woke up with twisting pain of cramps, throwing up, diarrhea, headache and fever lasted 19 hours I had to miss work... later in the evening of the 27th another member told me she had same symptoms and got sent home from work the same thing happened to another member of my group. I still haven't reached out to all the group because today I still feel ill. I want to know what you can do for us atleast reimbursable of our meal... my number is [protected]