David's Bridal
Reviews and Complaints

I am the mother of the groom.My experience was not bad at all.Yes you have to make and appointment for which I did to try on dresses.Did not order from the store though.Waited and found a beautiful dress on line and I was shocked to see that the dress came quick.Ordered on a Monday and it came on a Thursday! was so impressed! Not only that but the dress fits perfectly.No alterations needed.Just have to have it pressed because it did come very wrinkled.My son's wedding is November 1st.I ordered the dress in July.Me being a plus size lady was tough to get a dress in a style and color of the wedding, but I lucked out.The only complaint I had was that I had to ask for help in trying on dresses but other than that, I was very pleased with the experience.I did not want to wait till the last minute to get a dress for the wedding.Was giving myself plenty of time for alterations if needed.If I were to get alterations it would definitely not be at David's Bridal.It would be elsewhere.I'm looking to get another dress from them for a special occasion in the future.

Well naturally I am engaged and so excited about planning my wedding and trying gowns on. So the first place I go was David's Bridal because they always have some type of sale going on. I actually did find my dress there so my mother and I ordered it and we were told that when the dress came in in 2 or 3 months that they would contact us. So as weeks passed I became very anxious about getting it in until I could not stand it any longer and called my local store. To my surprise they said the dress had been here in the store for a while. When I asked why I had not been contacted they said they had tried and with today technology I can clearly say they did not call at all. So I just brushed it off and when to get my dress. I was in the store waiting as they searched in the back for my dress. The sales ladies were whispering and pulled another dress off the rack walked to the front of the store after 45 min and said we have a problem. The first time they said my dress was sent but without the extra length I had ordered and just seconds later they said that the wrong dress was sent. They offered the one that they pulled off the rack for me to take as my own which I quickly said "NO" to. Why would I want or pay for a dress that has been on the rack for everyone to try on. The sales ladies contacted their head office and told me it would take another 6 weeks for a dress to come in. Now no way was that going to work I had bridal portraits in 2 weeks which we paid money for a spot and travel arrangements. I left the store furious and trying to contact the person in charge and as usual I got her voicemail after ranting to a machine my local store called and said a dress is being rushed and would be there in one week. I finally got my dress with the extra length but now I needed shoes. I searched everywhere but ended up back at David's Bridal for the shoes I wanted. I searched the store and found no one to help me so I left and unable to find any other shoes on such short notice I went back now they did not have my size and could not order any in time so finally someone found a pair in the back they were dirty and the name in the bottom of the shoe was smeared and disappearing but I had to have them at least for pictures so I asked if I could have a % off and of course they said no but did clean the shoes. Thinking I was finally finished with Daivids Bridal I had gotten my dress dirty at my bridal portraits and needed it clean. So I have taken up there where they say it is gonna take a few months because they are so far behind and I still have more pictures to take so if they can the cleaning lady says she will try to put a rush on it and now I can not get anyone on the phone and when I do they just leave me on hold. So bottom line do not use David's Bridal.

I was there today too in the Eugene Oregon Store, the service was horrible. I will spend the gas and effort to travel to Portland, and I will not shop at David's Bridal. Where was management, no greeting, no one offered to help. That is too bad because there was a dress I actually considered buying.

BRIDES BEWARE - I would NOT recommend David's Bridal in Wayne, NJ. The service was horrible. The staff acts annoyed when you ask a question or need further assistance. I went with my future sister-in-law because her 2 daughters are going to be Flower girls in the wedding. We saw a dress we liked but they didn’t have her size. We asked if they could call the Paramus store to see if they had the size. Well, needless to say, the girl helping us wrote down the item # of the dress & told us to call ourselves. That was just the experience with my flower girls; let’s not even get into my dress hunt at David’s Bridal. Let’s just say they limited me to 5 dresses to try on. Then, the cashier messed up my transaction & my mom, sister & I had to wait over an hour for them to fix it. Then when my mom wanted a drink of water because the store was so hot, they said no. That was it for me, be nasty to me but don’t even go near my mom with that attitude. I have a few more stories but I think just hearing these would make someone think twice about going there. I went there to save money but wouldn’t recommend it to anyone. Pay the extra few dollars and go where the service is better. You will want to remember this experience and if the experience is bad, you'll want to forget it like I do. I have my 2nd fitting at the end of the month & dread walking into that store.

I spent over 1200.00 for my wedding dress in Davids Bridal in Wayne, NJ. I went back the following day at 7:25 the doors were open and I asked the m anager for a swatch of my brides maid dresses. He was rude and said we are closed and would not help me. I know it seems small but I paid a lot of money in that store and it would of only took them 30 seconds to grab a swatch for me. Good customer service is hard to find especially at Davids Bridal.

I recently purchased a wedding dress and four bridesmaids dresses on March 17th, 2008. Our store clerk was wonderful (Morgan Miller), however we were to recieve two fifty dollar gift cards on March 17th as a gift for shopping in your store in Bowling Green, Kentucky and the manager said that the computer showed we had already recieved them. My daughter and I do not have these cards and the manager was testy with us both when I repeatedly told her we did not have them. She kept saying that since the computer showed we had them that we must be lying. I am very disappointed with this turn of events because up until this point I was totaly satisfied with everyting about your store.

Cindi Schneider

Glad to hear there are people who work at David's Bridal who actually do believe in CUSTOMER SERVICE, unlike the person who left the fisrt comment! Talk about negativity...maybe the customers wouldn't be so negative if there were more people who were positive, and actually made an effort to provide some CUSTOMER SERVICE! Somebody needs to go to training on people skills because obviously, she has NONE!

BTW, if you hate your job so much because you feel don't get paid enough to put up with other people's crap, then you are definitely in the wrong line of work. You get paid to do a job! If you don't like it, no one has you handcuffed to the store, so make a decision and get out...cut the "I don't get paid enough to deal with other people's crap" crying!

Wow...this is terrible- of the girl that left the first comment! I used to work at a david's bridal. Although I do not think it was because of race, it was bad customer service. But to the first comment- maybe you should NOT be working there anymore- I started getting a negative attitude and realized it was time to leave because it wasn't the brides fault it was management and MICRO management by corporate. Obviously first comment girl doesn't commission because of her negative attitude, otherwise you would get paid well! You shouldn't say "WE" for David's Bridal as a whole. It really sucks that David's has such a bad reputation, I do believe they just don't worry so much about the quality of the consultants, but there ARE a few good ones at every store and really it just isn't possible to have all "awesome" employees in any retail situation.

I apologize for your experience. I apologize even more for the embarassing behavior of a fellow David's Bridal employee. We do see about 30 Brides a week, but every bride should recieve the same attention. You should attempt to contact Heidi Miller. I'm all the way out on the East Coast in Yonkers, NY, but if you want to contact me at [protected], my name is my Michelle, and I would be happy to help you resolve your situation.

To: Girlinshowbiz...

Wow! Way to pull the race card. Is there a different way that we as employees at David's Bridal are supposed to service Asian people? I don't care what color/ethnicity you are, if I am busy with one or two brides I will not drop everything just because you walked in the door being Asian. Can you really be that self-centered? It is people like you that can't let segregation rest.

Also, are you completely helpless when you are in the store? Can you not ask questions? We are not there to answer your every beck and call. You need to remember that we have to deal with a lot of negative people, and when you think that you are the only one in the store at that very moment, that is when we hate our jobs.

Oh, and another thing...knock off the "I'm a Princess" attitude because we are sick of it. You are no more special than the bride before you or that will come after you. You want to know why we are irritated employees? It is because we don't get paid enough to put up with the crap that you and other negative people bring into the store. You want a good experience then have a good attitude and knock off the racial stuff. No one cares that you are Asian and getting married, they just care that you are getting married. Plus, if you want to feel like a "princess" then go to another store where the gowns don't start at $99.

Good luck with your wedding, I hope that your groom is prepared!

I went to Davids Bridal in Torrance California looking for formal dress for my daughters 15 party I couldnt even get some help I asked for dress with sleeves look over there nobody came to help when I asked I guess I was the wrong ethnicity don"t they know we have money to spend...

So what did you do! I'm dealing with the same sort of problem. They ordered the wrong style of dress for me, and being in the wedding party everyone else has the right dress. when i called the store the manager basically said it was my fault, and could not offer me any sort of compensation for THERE mistake. I am so upset, and appaled at what they think they can get away with that im not only calling there customer service number (which prob. wont help) and getting a lawyer. I am so disgusted

i lost wieght not gained! i just had a c-section the lady didnt want to tie the dress 4 me!

So why didn't you check the garment out before you left the store. Mix ups do happen. I am sure that it was not done on purpose. There are alot of wedding gowns in the stores as well as in the Alterations room. And yes, it could have happened.

You should have inspected to make sure that the thread was gone and checked the size on the tag to make sure.

Don't blame them for your incompetence and yes you could have gained that much weight in 8 months. Seen it happen.

my fiance purchased a wedding dress from David's Bridal back in June. We left it there for final alterations with a pick up date of Aug 1st. At 10:30 am, the day she was supposed to pick up her dress, someone from David's bridal called and said that the alterations would not be done because they weren't paid for. Noone told my fiance at the time that she had to pay for the alterations prior to this time. So they had the dress for 4 weeks and did nothing. With our destination wedding loomin, we had to have the dress ready in order to send it UPS to our wedding coordinator in Puerto Rico, when we arrived at the store later that day, the person she spoke to on the phone called my fiance a liar, in front of the store manager, meanwhile this same person had taken the credit card information over the phone. My fiance was angry, hurt etc. Then the dress was not altered properl. The seamstress was totally rude when questioned why the hem was crooked. The store manager tells her that alterations are not her department. It was a mess, not to mention there were 6 other brides there with similar problems. With our wedding looming in a few days, we had to stay there over 5 hours to make sure the dress was completely properly altered. The people at David's BRidal in LIC were rude, nasty and had no compassion or consideration towards my fiance. They forget that this is the most important day in our lives.

David's Bridal employees are very rude. They gave me an estimate for $45 for alterations and when we went in for the fitting I was handed a bill for $115. The dress only cost $60 and when I was contemplating on purchasing it I specifically asked about how much the alterations would be. Since they said around $45 I bought the dress. When they handed me the bill for $115, their attitude was basically "if you don't like it, we can take the pins out and you can go somewhere else and have it altered". Givng the time constraints, I did pay up but I can tell you I will never purchase anything there again and I will let everyone I know not to go there. the store is in Albany, New York. I left three messages at their corporate headquarters and finally just wrote a letter to the CEO which I do not anticipate an answer. Very rude, very unhelpful and just out for the money.

Why ifni buying a dress for a bridal store and people with dirty hands touching this brital dress that dress is going to be in my body and all and plus this people come with food trying to touch the dresses this is disgusting will never get my dresss there

Does not even deserve a star. Think twice before going to any David's Bridal. My fiancé and I looked at a David's Bridal and she found a dress she really liked, but also had a favorite elsewhere. She decided to go with the one at DB because she liked it more AND the extra incentives they throw in. We saved money off of tux's and bridesmaid's dresses by going through DB. BIG MISTAKE! You get what you pay for. Once you give them your money they quit caring. Their customer service is terrible. My fiancé has had to go up there 3 times to fix their mistakes. Every question she had for them: how to bustle, alterations, etc. they treated her like crap with their response. The first associate could not speak a word of English. This made it impossible to show her mom and bridesmaids the proper way to bustle her dress. The manager there is worthless. Each time my fiancé went to get help because the associates were not helpful she ignored her comments and acted like she was invisible. My fiancé requested a specific associate and was promised that associate for the time period of her final fitting. Instead she got a different lady with a short fuse and snippy attitude. She again talked to the manager and received no help. Three times she went up there and three times she almost left in tears. Her dress still needs minor alterations, but my fiancé decided to leave it as is whether than repeating her nightmare experiences again. She does not even want to wear her dress now because the negative experiences she has dealt with through DB. Is it too much to ask that brides receive the attention deserved to them during their dress fitting? Instead all brides are treated like bridezillas regardless of their situation and appointments. Once David's Bridal receives their money, they DO NOT CARE ABOUT THE SERVICE THEY PROVIDE. Use extreme caution when dealing with any David's Bridal. It may be a deal, but it’s not worth the headache.

I originally went to Davids Bridal for a fitting, because I was ordering on of their online dresses. I noticed that the girl who was doing my measurements did them completely the wrong way. I went elsewhere, and got the correct measurements. If I had followed the sizes she had given me I would have ended up with a dress 2 sizes too big!
I recieved the dress, and the dress was wonderful, I love it, however it was too large around the bust. It is a strapless dress, style BR1000.
I went in for my alterations appointment, I figured as long as I didn't get the same girl that measured me it couldn't be that bad, right?
WRONG!
Reyna, the alterations manager, was the person who was supposed to do alterations on my dress. I put it on, and explained that the bust was too big and needed to be taken in, and she repeatedly argued with me that I didn't want it taken in, what I wanted was a bra with more lift.
She said "I see you, you keep pulling the dress up there." to which I explained "Yes, because it is too big and keep falling down!"
She had me try on another bra, and still said that what I wanted was lift, and told me she would take the dress in because it wouldn't give me the lift I wanted!
I left, and took my dress to Bridals by Carol in Northampton - and the wonderful lady there had me try it on, and right away knew what I was tlaking about. She walked in and said "Oh, all you need is for the bust to be taken in 2 inches." AND she was by far cheaper than Davids Bridal!
Skip Davids Bridal, they are just too much of a headache!

I am really confused with David's for three reason's 1st was they told me my dress would be back in 16 weeks well tne dress came back in 3 weeks, they also told me my bridesmaid dresses will be back 6-8 weeks well as they purchase the dresses they are being told 15-16 weeks also. Please make your minds up. My dress came back in 3 weeks and noone rom Davids called to let me know my dress was back they told one of my bridesmaids and I felt like they should have called me like they said when I purchased my dress. And my last thing was I had to pay 10.00 for a david's bag to carry my dress out of the store and I fell like they could have given that to me and all other brides a complimentary bag to hid the dress david's needs to do better.

I had a bad experience with David's Bridal Services, when my sister is going to marry.She wanted a
Themed Weddings.so we ordered her dress around six months before according to the theme, that was beach theme, and two months before when we went to the shop to take a trial of her dress..they scolded us by saying that we have our wedding after 2 months so they will give the dress before three weeks of a wedding date.We requested a lot because we don't have any option left, but they extended it to 4 weeks but not before that, and when they gave her dress, it was a different pattern what she ordered, they said they will charge extra for the changing pattern of her dress, and after that they gave dress before a week of a wedding.That was really a bad bad experience.So we warned all our relatives and friends never go to David Services.

I am a last minute "fill in" bridesmaid and time is of the essence! I contacted the SugarLand location to see what sizes they had avalable and they suggested I call Friendswood because the computer showed the size/color available. I have the package FedEx'd to me last minute. I got the dress and it is too big. I contacted the closest location (SugarLand) to me to run in and exchange for WHATEVER they had that fit. I explained that the wedding is tomorrow, I am headed out of town, and I need to run in and get an exchange... NOT A REFUND. The girl on the phone stated that her manager would not be in until 2 pm and there is no one there to make ANY SOUND CALLS until 2! The girl also stated that she could not do any exchanges because she "would get yelled at"! When I asked the girl to put me on hold and contact her manager via mobile phone, she put me on hold for over 25 minutes! I hung up, called back and they said I would have to call back after 2 pm. When I asked again for immediate contact of the manager via mobile, she said that the manager does not have a mobile phone! ? WHAT? So needless to say, I am headed out of town for a wedding I am to be in and I am unable to wear my dress ($135) because it is too large and NO ONE AT DAVID'S BRIDAL is willing to help me out! I will definitely keep posting this because I am soooo upset! BRIDES/BRIDE MAIDS TO BE... PLEASE CHOOSE A BRIDAL COMPANY WHO HAS THE PROFESSIONALISM AND CAPABILITY TO STEP IN AND PROBLEM SOLVE WHEN SITUATIONS OCCUR!

She could have taken it to another alterations person, not at DB. People have had bad experiences with alterations, but that just means to take your alterations needs somewhere else.

Davids Bridal was awful. My maid of honor and I went in to try on bridal and bridesmaid dresses for both of us, because she is engaged too. They were rude and uncaring, because neither of us is getting married immediately. Both of our weddings are over a year away, and they scoldingly told us that whatever we saw today would not be available for us when we needed them. Neither of us wanted to order a dress, we were both looking for IDEAS. Every time we saw something, we were reminded it wouldn't be available. The other lady that was there, I felt so sorry for her! She was a bridesmaid in another wedding, and she was pregnant, and all the sales lady could tell her was that she might be able to fix the dress to make her look nice. Walking out, both me and my sister left our catalogs on the table, and ran into the door, because we just couldnt get out fast enough. Apparently, the other ladies wouldn't be back either, they looked MAD when they left.

Alfred Angelo was the greatest so far. I'm sure some people have different experiences with different companies, but it seems to me, that we all had the same from David's Bridal.

Honey, I full agree with you on david's bridal. I went in several times to look at dresses for the same reason ya'll did. I didn't want to freak out at the last minute. Trying on dresses was great. I was so excited. This was my second marriage and I didn't get to do this the first time. Also my daughter was going to be in the wedding also. So I didn't just deal with one davids bridal but 2 stores in 2 different states.
I ended up getting the dress that I tried on cause it would take to long to get a new one in. I found snags in the dress and I agreed to get it cause they told me they could get them all out. My first fitting was ok. It was when I went back in to try it on. The snags were worse then when I picked it out. It wasn't Hemmed the right length. It was to tight and I had not gained a pound, and there were stains all over it. They weren't there when I left it with them. The only reason I can say that is my mother made it a point to look it all over cause I wasn't ordering one. It also looked like someone had slept in it. They couldn't get those out. I watched!
At the reception my before I even got into the room. When they were putting up the bustle, the button that hold's it up came off. They had to safety pin my dress that I had already gone through a nightmare with. Paid out the butt for to get just right and the nightmare just wouldn't stop. So then I had a hole in my dress also. Small it might be but still a hole.
I don't think anyone has ever yelled so loud in the store at these people. I saw some people that had walked in to the yelling stop and listen then walk back out. I get ya'll and know body should have to go through this for the biggest day of your life.

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I have a complaint about the customer service at the Beaverton Oregon Davids Bridal. I called wanting to know how late they stay open because I also have 5 bridesmaids that need dresses for my wedding that's 8months away and the first thing the person on the other end says "oh well we are under staffed today and you need to make an appointment and how many girls are you bringing into the store." first of all they would have been just looking and maybe trying on a few, but not buying just yet., so what difference did that make I explained to her every time that I call you people you whine and complain about how much work you have and how understaffed you are! I don't care! David's Bridal will not be getting my bridesmaids business. I also posted this on their face book site as well.

I have a complaint about customers, period. I understand some customer service areas really aren't that great, and I don't know about David's Bridal customer service but I just want to throw out there that customer's need to be responsible on their part too and not have exaggerating expectations of being serviced immediately when some service quite frankly takes time. As a representative who works at a call center and deals with ridiculous people daily, call after call, quite frankly I'm growing more and more disappointed with our society and how materiastic and inhumane its become.

The store in Chattanooga, Tn has the same problem's as listed above. Poor customer service, belittling and shallow sales associates to say the least.
As a wedding planner I sent a bride there because of her very very tight budget. Not only that but she's a larger bride in need of a special size dress. From the day she walked in they treated her like she was dirt under their feet. She was humiliated, and tossed around like she was nothing. She allowed them to abuse her because she found the dress of her dreams there and could think of nothing more...but that dress. She tried on their sample dress...it was a size too small, so they ordered a dress 2 sizes up to be safe and allow for alterations. When the dress came in it was smaller on her, than the in-store dress at the first fitting and she had lost 15lbs since the original try on. She was devastated instead of trying to get to the root of the problem, the clerk, and the seamtress just belittled her more.
She finally broke down on me yesterday during our November update meeting and cried her eyes out...I was crying with her before it was all over with.
I will personally be visiting this store to speak with the manager and the district manager.

I wish i had seen all of this before i went to David's Bridal. I also went to the Beaverton Oregon store and am disappointed.

I think calling there people "Consultants" is rediculous. All they do is carry the dresses to the dressing room. And, put jewelery, veils and shoes on you to try to get you to buy them. They just want your money and their commision.

I bought my dress in August of 2007. My Matron of Honor went with me each time i went to try on dresses, and she did more for me than any of the sales girls. I also bought a necklace.

When i got the necklace home, what looked off white and gold in the store was now very silver and cheap looking. I argued with them until they let me trade it for another necklace. I almost grabbed another one of the same style thinking the color was right. Luckily i checked it by the window light and realized it was not. Their lighting is screwed up. When i picked out a necklace that was $5-10 less, they almost told me they could not refund the difference. But, i finally got them to credit the difference.

Thankfully i bought my shoes elsewhere (Emporio's in the Clackamas Town Center-they have one in Wash. Square also).

3 months before the wedding, i went to another bridal shop to get an estimate on the alterations (Dillon's on TV Hwy and 185th). They have to take in almost 3/4" on each side. I had lost 6-8 pounds (yippee!). I realized that i could save some money on alterations and a lot of stress about the bead work, if i went to David's and traded it for one size smaller.

The manager at the Beaverton David's Bridal told me she just couldn't do that. She made an appointment for me with the alterations lady. So i drove out there, thinking i could try on the 12. NO! She jsut wanted to tell me how they could alter the dress. Her estimate was over $100 more than the other bridal store, and they wouldn't do the minor style change (can't risk the integrety of the dress). She also told me that to go down one dress size, i would have to lose 35 pounds.

Let's think about that. If i weighed 150 pounds and lost 35...i would be 115 lbs. So i would go from a 14 to a 12 only... Wow. If i want to be a size 10, i would have to lose 70 pounds and i would weight a whole 80 pounds. At which point i would weight less than most wedding dresses.

I gave up on David's.

The week before i went for my fitting, i called the Clackamas store to get the District managers phone number. THe manager at that store (Laura) tried to work with me. Unfortunately I had only 2-3 days left before my fitting, and a month before my wedding...and they did not have my dress in stock. If i ordered it, i would have to wait, and i would be crazy wreck waiting.

So, stay away from David's Bridal (esp. the BEaverton store).

Try Dillon's for bridesmaids (David's doesn't have any for less than $120 anyway).
Try emporio's or on 82nd avenue next to Mr Formals there is a dress shop.

But stay away from the Chain stores like David;s. To them, you are a one time customer, not a repeat customer. This is also why they tell you you can save 15% or 10% on your accessories and bridesmaid dresses if you buy them the same day as your dress. They know they suck and you won't come back.

i have a complaint , i arrive at your maple grove minnesota location and wanted to just browes in the store with my husband and son and not once were we offer help , offer support . we got the cold shoulder ,and the staff carried on private conversations and ditn act like we matter at all and at that point my husband said he will not spend a dime in this store, i thought it was a random experince.
today one of my bride maids arrive and wanted to get her dress , had all my info . she said no one approach her for at least 20 mins and when they did offer help it was cold and rude and treated her as if she wasnt worth the time .they said they couldnt find my info and had all sort of excuses . she said she will not return to this location either.this is suppose to be the best time of my life and so far this store has made it a nightmare with some what racism and unprofessional service . something has to be done about this . this store has lost the 10 women of my bridal party business and i am willing to take my business else where .
i think i deserve some sort of respect as a customer regardless what color i am and also how i look when i arrive at you store .

Im really sorry that you had a bad experience at david's bridal, I went to a davids bridal in philadelphia, Pa and had the best experience. The associates were very helpful and they helped me pick out the perfect dress for my wedding next year in 2012.I think you are living in the wrong area or you have found the wrong Davids bridal store. I was reading other peoples comments and they all share the same problem you did with service. I have never experienced that kind of service at my davids bridal. I went 3 different times and all 3 times I received the same kind of treatment greeted with a smile, a hand shake and was wished good luck on my wedding day. The lady Anneesha was very helpful to me.I hope you dont give up on Davids Bridal just find another store in your area were you are going to get that A+ service like I did good luck next time around for that special event, sometimes we have to travel some distances to get what we are looking for.

I ordered two sizes of the same dress and received both of them on September 9th. I am keeping one and am trying to return the other one. Today I tried the return link on the website and it doesn't work. I tried to call and they hang up. I tried the text assistant and I'm stuck in a question/answer loop.

Stores are closing and I would gather all employees are treated with the same disregard. No compensation for years of service to this company, only supposedly managers. No special consideration to buy anything in the store only to be as an outside customer. Total disregard or respect just get things cleaned up and packed

The Victorville, Ca. Store ..they kiss your ### when you walk in ...once you've made your purchase...your on your own...The dresses are all wrinkled and they put them in those long bags so you cant see them ...so you get them home and there all wrinkled...I picked up my daughter dress so she didn't try it on at the store... they ordered her's. My sister's dress was wrinlkled too ...she did try her's on when it arrived and it was all wrinkled to...she assummed when she took it of and they took it to the back that they were steamming it...well guesss what she got home it it was still wrinkled...you pay hundred of dollars for the dress... you would think you would get a wrinkle free dress...those once on the rack aren't wrinkled! I will not recommend this bridal store to anyone...

Although my complaint is not a very large one, I have to say that I will not be buying my wedding dress there. I was told I had to order my bridesmaid dress 3 months in advance. It came in within 4 weeks which was great, except for some stupid reason they sent an email to the bride telling her that if I didn't come pick it up within seven days after delivery, they were returning it. Seriously? Something that I bought and paid for? The bride was all freaked out about it because I couldn't drop everything to go pick it up immediately. I called them and they agreed to hold it, seriously, but why would a bridal company even do that?

P.S. For my first daughter's wedding we went to an independent shop. They cared and were very helpful. Unfortunately, in this economy, they are closed and Davids is still open. Find an indepenent bridal shop where they care about your purchase and you aren't just another number!

I can add to the above comments. I would not shop at Davids and would not recommend them. We went to the Merrillville, Indiana location. They are very corporate and we had quite a few problems. We needed bridal gown alterations and they have a list of the fee for each in their alteration rooms, BUT they charge $5 for EVERY single button, etc. $650 gown then had $310 in alterations! This was JUST for a bustle and shoulders taken up! We were not told of the cost ahead of time, and when we were handed the bill we just about fell over. What are you going to do at that point? Have them remove all the pins they put in it and start over by taking it to another seamstress? Problems we had before that were that we were told on the phone that they could exchange a sash we bought for a different color and when we got back to the store they told us they couldn't do that so we were stuck with a $65 sash we couldn't use. I called first because it is almost an hour one way to their store. Plus, they lost us in their system and couldn't find our party, even though we had been there the week before and we were in the system. Then they told us we had already returned a sash, which was not true. Asked to speak to the store manager and got no help there at all. We got rude treatment a couple of times. Very messed up and unorganized.

I can add to these posts. I took my daughter to get her wedding dress at David's Bridal in Chicago. My daughter had called and changed the time of the appointment the week before. We got to the store and the changed was never made on their appointment book. It took them 3o minutes to find a person to help us. We were told that my daughter got 45 minutes to use the dressing room because the sales person had to use the room for another bride. I remineded the sales person that they were late getting to us and no way my daughter could pick a wedding dress in 15 minutes. We had the list of gowns she had pick from the internet. My other daughter and I had to run all over the store looking for the dresses because the sales person was just sitting in a chair looking through the catalog trying to find the wedding dresses from the catalog. I was the one helping my daughter with her gown and giving her input on what style looked better, the salesperson did any advise or help my daughter with anything. We were lucky that we found the 4 dresses she had picked and she could tried them all. She finaly decided on two and the salesperson was rushing her to make a decision. I explained to the salesperson that my daughter needed to see herselfe on the own on the mirrors outside so she could see how it looks under a good light. They were children running all over the stores. Touching the gowns, stepping on them. It was awful experience, when picking a wedding gown should be the best experience for a bride. I recommend Bridal Mart to anyone. You get a salesperson with you and they help you all the time, they don't rush you and they give you a lot of input on what type of accessories may look better with the gown. They are not pushy trying to sell you anything. My first daughter bought her gown in Bridal Mart and we had excellent service. We could not find a Bridal Mart close to where my daughter live in Chicago. I only have two daughters, so hopefully I am done with weddings. Next time I will find a Bridal Mart or an independent Bridal Shop with good service.

I am a last minute "fill in" bridesmaid and time is of the essence! I contacted the SugarLand location to see what sizes they had avalable and they suggested I call Friendswood because the computer showed the size/color available. I have the package FedEx'd to me last minute. I got the dress and it is too big. I contacted the closest location (SugarLand) to me to run in and exchange for WHATEVER they had that fit. I explained that the wedding is tomorrow, I am headed out of town, and I need to run in and get an exchange... NOT A REFUND. The girl on the phone stated that her manager would not be in until 2 pm and there is no one there to make ANY SOUND CALLS until 2! The girl also stated that she could not do any exchanges because she "would get yelled at"! When I asked the girl to put me on hold and contact her manager via mobile phone, she put me on hold for over 25 minutes! I hung up, called back and they said I would have to call back after 2 pm. When I asked again for immediate contact of the manager via mobile, she said that the manager does not have a mobile phone! ? WHAT? So needless to say, I am headed out of town for a wedding I am to be in and I am unable to wear my dress ($135) because it is too large and NO ONE AT DAVID'S BRIDAL is willing to help me out! I will definitely keep posting this because I am soooo upset! BRIDES/BRIDE MAIDS TO BE... PLEASE CHOOSE A BRIDAL COMPANY WHO HAS THE PROFESSIONALISM AND CAPABILITY TO STEP IN AND PROBLEM SOLVE WHEN SITUATIONS OCCUR!

I got married in April of 2008. I purchased my dress from David’s Bridal, and 2 flower girls dresses, AND 7 bridesmaid’s dresses from the store. Yes, there was A LOT of money spent in the store. When I ordered my dress, the sales rep informed me that the dress I tried on off of the rack was going to be slightly larger than the actual dress I ordered, because it had been tried on so many times. Ok, makes sense right? So I ordered my size and everything was good. Well when my actual dress came in I decided to get all 7 of my bridesmaids together plus the 2 flower girls so everyone could pick their styles and get the right size and we could go ahead and order everyone’s dress on the same day. I set up an appointment and told the lady I spoke with on the phone that I was going to have 10 girls to accommodate and we needed at least 2 fitting rooms….didn’t sound unreasonable to me for 10 people. So we arrive at the store for our appointment and we were given 1 dressing room, YES 1 for 10 people. Everyone is taking turns trying on dresses and I asked my sales rep to bring me my dress so I could try it on….remembering what she said about it possibly being too small versus the one off the rack….I asked her not once but 4 times to bring me my dress, patiently waiting and NEVER rude. So she brings me THE DRESS OFF THE RACK! At that point I felt nothing was going to be accomplished there and I was just going to take my dress home and determined whether or not it fit myself. Luckily, it fit fine and I didn’t need any alterations because a few weeks later when all of the bridesmaids dresses came in and I went to go pick them up, I told the lady at the register that one of them I was leaving behind because it needed alterations. She told me they didn’t have room…..DIDN’T HAVE ROOM? FOR ONE DRESS ARE YOU KIDDING? So I took the dress home and explained what happened to my bridesmaid that needed the alteration and she went elsewhere with her dress. Another week passed and another one of my flower girls was told at the David’s Bridal in Nashville, Tennessee, that the flower girls dress that matched my dress was discontinued! Well it wasn’t and they had to call the Duluth store and order one from out of state. I went to pick the dress up and figured it was under one of 3 names which I gave the lady a hundred times because I wasn’t sure exactly who placed the order and it took her 30 minutes of going back and forth and telling me it wasn’t in the back and then finally getting a manager and me telling her the 3 names yet again until the dress was finally found.

And after spending a grand total of $4, 000 in the store, they told me I had to PURCHASE a bag for my $1000 dress. Are you serious? I spent $1000 on a dress, $100 on shoes, and almost $300 for my tiara and I have to BUY a $10 bag….I DON’T THINK SO!

This is not a complaint, I would like to thanks Ms.Michelle and her staff for the service that was giving to us on the 6-30-07 it was a short notice and the service was excellence. Anjelica was gorgeous in her dress that was selection. (Macon Georgia)

thanks,
Charlie and family