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DoorFront Direct
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1.5 1 Review 362 Complaints
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DoorFront Direct Complaints 362

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K
7:26 pm EST
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DoorFront Direct delivery of magazine

Today on 1/19/2022 I received my copy of Woman's Day magazine delvered by Doorfront direct. It WAS NOT at my doorfront, rather it was at the end of my driveway 2 steps from my mailbox. I DID NOT ask or request this service and I DO NOT WANT IT. Please make sure my magazines are being by the USPS.

Desired outcome: Delivery of magazines by USPS.

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1:23 pm EST

DoorFront Direct Veranda magazine

I hate door front direct. They drop the magazine on the lawn not at our door and if it snows or rains before I pick it up it gets wet. Please send my magazine in the mail.

Desired outcome: Mail box delivery

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S
6:28 pm EST

DoorFront Direct Magazine left at end of driveway

I have complained numerous times about my magazine being NEVER left at my front door. Can you people read? Today it was almost in the road; damaged and wet. I WANT IT TO BE DELIVERED IN MY MAILBOX. The delivery person and whomever reads these complaints need to be reprimanded. PLEASE DELIVER TO MY MAILBOX! This DOORFRONT thing is not working. Easy money for the person throwing it out their car window.

Desired outcome: READ AND HONOR MY REQUEST

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Update by siuya
Jan 10, 2022 6:30 pm EST

Worst customer service ever

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S
1:33 pm EST

DoorFront Direct Stop the delivery of my Food Network Magazine thru Door Front Direct!

Cancel the delivery of my Food Network Magazine thru Door Front Direct NOW! I just got 1/7/22, 2 magazines, 1 was for 11/21 & the other is for Jan/Feb 22 & never got a December 21! Please stop now! I have a long driveway! #FNM0638638874/3 This is my 2nd request to have this stopped! I really don't have any problem going to the mailbox to pick up my mail but for it to be thrown onto the driveway is my problem where it could be covered in snow right now. Thanks for your consideration.

Desired outcome: I do not like this Door Front Direct please cancel immediately

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C
1:27 pm EST

DoorFront Direct Delivery to my front door

DoorFrontDirect did not deliver my magazine subscriptions to my door front as stated in their flyer that was included with the two magazines that came to my house. They were delivered at the end of my driveway were they could have easily been run over by my car and also in the rain. I have a covered front porch where they should be delivered to and protected from the weather. I would appreciate they do as they advertise or find another suitable way of making their deliveries.

Desired outcome: Delivery as promised

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Update by Catherine Stone
Jan 07, 2022 1:29 pm EST

DoorFrontDirect did not delivery my HGTV Magazine and Country Living subscriptions to my front door.

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3:29 am EST
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DoorFront Direct Veranda magazine

12/28/2021 Gloria Bruce/Veranda [protected]@gmail.com my magazine was thrown in dirt by mailbox by the street. No where near my front door. Luckily my husband spotted it when he wen to check our mailbox. I rather my magazines be put in mailbox then on ground like before.

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6:39 pm EST

DoorFront Direct Food Network Magazine

December 20, 2021
My wife did not receive the December 2021 issue of the Food Network, and possibly the November issue. I confirmed with Food Network that her subscription was still active. They are sending out a December replacement copy.

Back in August 2021 we expressed concern about your company using the local newspaper delivery people, and their ability to get the product to our front porch. Tossing it out the car window and onto the sidewalk is unacceptable as we are senior citizens with handicaps, and we do not want to deal with any inclement weather.

Contact information:
Hansen.[protected]@gmail.com
[protected]

Subscriber information is attached.

Desired outcome: Get Food Network Magazine delivered to our Front Porch each month.

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10:36 pm EST

DoorFront Direct HGTV Magazine delivery

Every time my magazines are delivered, I find then out on the curb in the leaves or grass and street. They are never delivered to my front door. So if I don't find them when I go to my car, I won't ever receive what I have payed for. So if your running a service to deliver my magazine's I would love to get them at my door. Because I am petty sure I haven't been receiving them all. And your throwing my magazines in the neighborhood and that's my money being thrown away and I don't appreciate it. You wouldn't like someone to do that to you so stop doing it to me. Or I will complain to the better business Bureau or the police . Because that is against the law. It is considered littering or could be considered stealing because they have been payed for and you delivery service isn't delivering them, .they are throwing them around the street and curbs, not even in my yard.

Desired outcome: To get my magazine's at my front door on my porch.

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7:09 am EST

DoorFront Direct Multiple magazine subscriptions

Add my name to the GROWING list of loyal subscribers who aren't happy with doorfront direct. Magazines aren't received, received late, received ONLY thrown at the end of the driveway and often wet.

The best issues of the year are in December and guess what? I've received only one and it was soaking wet. It's been over two weeks and dispite multiple complaints, I still don't have a usable copy of Food Network Magazine.

My suggestion is that we write the magazine editors directly so they stop using this terrible service MUCH happier with snail mail where my magazines are safe and on time.

Desired outcome: Mail my magazines - DoorFront Direct sucks

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7:29 pm EST
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DoorFront Direct Delivered goods

My magazines have been delivered in my driveway & on my front walk. There is a huge front porch where my front door is. If my magazines can't be delivered properly I will cancel my subscriptions to Good Housekeeping& Woman's Day.
What happened to delivery with the Postal System? This is the method I prefer when my magazines are delivered to my mailbox.
Thank you for a reply,
James Reeves
2436 Grand Ave3Granite City, IL [protected]

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Update by BudnBecky
Dec 12, 2021 7:54 pm EST

12/12/21 6pm CDST I just received two of my magazine issues, Good Housekeeping and Womans Day. They are both for the month of November. Over a month late this is Dec. 12th. Also these were on my front walk not anywhere near my frontdoor which has a large porch. I have found other deliveries in my driveway, I do not like this deivery method. I am going to email each indvidual magazine & post a complaint.
Why can't these be deliveres by the USPS? I think I am going to cancel both subscriptions.
I would appreciate a reply.
James Reeves

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4:46 pm EST

DoorFront Direct HGTV Magazine

My first issue was left in my driveway in wet weather - nowhere near my door front. It it had been left on the porch in front of my door it would have been out of the weather. With winter and the possibility of snow, a delivery on the driveway would never be noticed. This delivery system is not a good option for our area unless delivery is actually by the front door.

Desired outcome: Either leave by the front door or deliver by US postal mail.

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1:45 pm EST
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DoorFront Direct Cancel doorfront direct delivery of my "town and country" magazine to my home immediately!

I did NOT sign up for DoorFrontDirect Delivery.

Finding my Town&Country magazine on the ground at the beginning of my home's driveway near my mailbox—and NOT even close to my front door—is totally UNACCEPTABLE!

STOP using this delivery method IMMEDIATELY!

Please respond to me via email explaining how you will comply with my request.

Mary Ann Dziugis
3900 Buckner Court
Bedford, TX 76021
[protected]@yahoo.com

FTWBD06 [protected]

Desired outcome: Stop using DoorFrontDirect to deliver my Town and Country magazine

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3:41 am EST

DoorFront Direct Mail has NEVER been placed on doorstep

It is ridiculous to say "saves you time since you don't have to walk out to your mailbox" when my magazine is dropped at the top of my driveway just inches from my mailbox. I received no notice prior to this change and initially thought, when it began appearing in my driveway, that the postman had begun placing my magazine in the wrong mailbox and that one of my neighbors was just dropping it in my driveway. For something I subscribed to and paid for to merely be dropped on the ground is unacceptable.

Desired outcome: For doorfront direct to do what they advertise, place my item directly at my door or go back to mailing it.

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12:38 pm EST
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DoorFront Direct Unrequested delivery

I have had several magazines delivered without asking or subscribing and all they do is through it on my driveway near the street. One time it was hanging on my garage door and probably went unnoticed for days. This has happened in the rain a few times resulting in waterlogged and useless magazines. This neighborhood uses postal areas where everyone goes to pick up their mail. These boxes are locked and out of the elements. There are no mailboxes at any house.

Desired outcome: Stop all unrequested deliveries to this address.

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5:34 am EDT

DoorFront Direct Delivery

I found my magazine on my front lawn about 30 feet from my front porch. It appears as if the driver of the auto did not want to leave the auto.

Desired outcome: i would like it on my front porch or in my mail box

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11:02 pm EDT

DoorFront Direct Country Living Magazine

Please discontinue my subscription & stop delivery. I am away from home at times, only to come home to a sopping scattering of paper all over my yard. I do not lke this method of delivery. It is NOT convenient, STOP all delivery.

Desired outcome: DO NOT DELIVER. Cancel my subscription immediately. I want no money back. Just stop delivery.

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10:18 am EST

DoorFront Direct Delivery!

I am not too happy how the delivery guy delivered the magazine. He didn't come to the door and set the magazine down on the steps. He threw it about 15 to 20 feet away. The magazine was barely on the steps. I have Ring and saw the whole thing.

Anyway, what is the point to have the magazine delivered to the front steps? I have to go the mailbox to get the mail anyway. I rather the magazine to be in the mailbox, not the steps.

What about rain and snow if the magazine is left on the steps or we are gone for the weekend? The will be wet. I wont like it, either.

If you won't deliver the magazine to the mailbox then it will be my last subscription! Please do it at my request!

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7:55 pm EDT

DoorFront Direct Food magazine and good housekeeping

we are both handicaped and climbing that driveway is killing our knees and hips several yyears ago ialmost died in an auto accident that was not my fault our licence plates are both hancicaped

We would like you to drive up our driveway and put our magazines in our mail-box by the back door

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6:45 am EDT

DoorFront Direct delivery of my food network

What is going on with the delivery service. For the last two months this has not been delivered at my front door, but in my yard. Very near the street. We pay a lot of money each year for this magazine and I have been getting it sense the first issue. I really do not think that doorfront direct is such a great idea. And if does not stop like this I will not renew the next time . Why is this happening?

Judy McCann2BV_H5040000000006
#fnm0818242000/1# ooR20 Mar22

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1:34 pm EDT

DoorFront Direct Bad Delivery

I see that someone else has complained about the same thing with the same magazine. My HGTV magazine for the last two magazines has been delivered by Doorfront Direct. I didn't ask for this service I would rather get it out of my mailbox. Instead of them delivering it to my doorstep they have been delivering it to the middle of the end of the street I live on. Now I get to read a ran-over and rained on magazine. The amount of pure stupidity to deliver something to the end of the street is beyond me. My house and street are not blocked in any way every other delivery service delivers to my door, including USPS who was delivering my magazine before. There is zero excuses for something so stupid to happen. I tried to submit my complaint with the company but when you try to use their site to request a new magazine or file a complaint it just errors you out. I also don't see any customer service number I can just call my local newspaper; however, Doorfront Direct is accountable because they are the one that has their name on my magazine saying how great they are for delivering to my door.

Desired outcome: I do not want to work with Doorfront Direct.

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About DoorFront Direct

Screenshot DoorFront Direct
DoorFront Direct offers a national network for magazine and catalog delivery services. They partner with publishers and retailers to distribute publications directly to customers' front doors, aiming to enhance the traditional subscription model with a more direct approach.
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3. Writing the title:
- Summarize the main issue with DoorFront Direct in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with DoorFront Direct. Mention key areas such as transactions, nature of the issue, steps taken to resolve it, personal impact, etc.

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- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

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Overview of DoorFront Direct complaint handling

DoorFront Direct reviews first appeared on Complaints Board on May 11, 2019. The latest review Good Housekeeping Magazine was posted on Nov 16, 2024. The latest complaint magazine delivery was resolved on Jan 13, 2020. DoorFront Direct has an average consumer rating of 2 stars from 363 reviews. DoorFront Direct has resolved 46 complaints.
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    Nov 19, 2024

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