eDreams review: Insurance

I purchased insurance to change my plane ticket with this company. After requiring me to do so they made me spend over 4h on the phone with them, making me go from agent to agent. After some time they told me that I could not have changed my plan ticket because I was hitting the 24h mark before departure. That was not true as my plane was leaving in 30h. I raised my concern to them and they continued passing me around from department to department. It felt like they were trying to make me hit that 24h mark. They told me they would call me back but when they did, they would let the phone ring for 1sec so I did not have the time to answer. Then I had to call them back and wait for a new hour before getting someone I could talk to on the other hand. At some point, they seemed to understand they would not get rid of me and agreed to change my flight. Per my insurance contract with them, I was going to have to pay only if the flight was more expensive than my previous one. They told me the price for the new flight was over 850$. As they were telling me this I could see that on their website the actual price for that day and that route was 700$. Thus I had to pay an extra 400.- for that ticket, plus the 250$ I paid for the insurance on my current ticket. When all was said and done I had spent over 5h with them on the phone, they seemed to try all the tricks in the book to not allow me to change my flight (like calling me in the middle of the night and then telling me I never answered their call) and I paid over 650$ extra coast on my first ticket. So don't buy your insurance with edreams and don't buy your plane ticket with them if you have any chance of needing to change it. I feel like I have been scammed by there whole service and paid extra fees for nothing.