I not certain of the date when the scan occurred. Charming contacted me about the scanner Beth in Orlando that I was chatting with. I notified them immediately once I received their email about not continuing with them. I notified eharmony about not being able to sign onto my profile. They sent me a link to change my password. I tried to change my password and email address (which the scanner has changed too.). But it didn’t work so I made another email contact to customer service for another link to do the sale. Instead, they continue to send me an email at the email address I have and it’s the one I used when subscribing to eharmony. I sent an email telling them that with the ID number I was assigned when subscribing to eharmony. Along with my address, telephone number and that they should realize they continued sending me emails but for some reason can’t send me a link to change my email address back to the one I provided in the account information. I also notified eharmony on several emails to their customer service that I needed to get my account back as I’m still charged for the service monthly. Yet, eharmony has no telephone number where a person could call and speak to them directly. That I'm able to locate on their website. I’m left with paying a monthly fee yet e harmony Willy comply with me in anyone way to change my account back to how I had it set up prior to the scammer changing my email address to a different email address.
I want access to my profile so I can clear my information and check for any potential contacts before my subscription expires.
Thanks.
Jerry L Payne
My Profile ID: EHLW79ZN
Claimed loss: Unable to access account for profiles for an extended period through the voter date. Yet, my payments have been deducted for the monthly subscription.
Desired outcome: Send me a link to access my account. E harmony is aware that my account was scammed as they sent me the email to confirm the changes to my profile. At that time which I told them in my reply that I did not make the changes to my account.