Menu
For Business Write a review File a complaint
CB Dating Services eHarmony My subscription to eharmony but not being able to login to my paid for account.
eHarmony

eHarmony review: My subscription to eharmony but not being able to login to my paid for account.

P
Author of the review
2:35 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I not certain of the date when the scan occurred. Charming contacted me about the scanner Beth in Orlando that I was chatting with. I notified them immediately once I received their email about not continuing with them. I notified eharmony about not being able to sign onto my profile. They sent me a link to change my password. I tried to change my password and email address (which the scanner has changed too.). But it didn’t work so I made another email contact to customer service for another link to do the sale. Instead, they continue to send me an email at the email address I have and it’s the one I used when subscribing to eharmony. I sent an email telling them that with the ID number I was assigned when subscribing to eharmony. Along with my address, telephone number and that they should realize they continued sending me emails but for some reason can’t send me a link to change my email address back to the one I provided in the account information. I also notified eharmony on several emails to their customer service that I needed to get my account back as I’m still charged for the service monthly. Yet, eharmony has no telephone number where a person could call and speak to them directly. That I'm able to locate on their website. I’m left with paying a monthly fee yet e harmony Willy comply with me in anyone way to change my account back to how I had it set up prior to the scammer changing my email address to a different email address.

I want access to my profile so I can clear my information and check for any potential contacts before my subscription expires.

Thanks.

Jerry L Payne

My Profile ID: EHLW79ZN

Claimed loss: Unable to access account for profiles for an extended period through the voter date. Yet, my payments have been deducted for the monthly subscription.

Desired outcome: Send me a link to access my account. E harmony is aware that my account was scammed as they sent me the email to confirm the changes to my profile. At that time which I told them in my reply that I did not make the changes to my account.

0 comments
Add a comment
  1. eHarmony Contacts

  2. eHarmony phone numbers
    +1 (424) 258-1199
    +1 (424) 258-1199
    Click up if you have successfully reached eHarmony by calling +1 (424) 258-1199 phone number 0 0 users reported that they have successfully reached eHarmony by calling +1 (424) 258-1199 phone number Click down if you have unsuccessfully reached eHarmony by calling +1 (424) 258-1199 phone number 2 2 users reported that they have UNsuccessfully reached eHarmony by calling +1 (424) 258-1199 phone number
    United States
  3. eHarmony emails
  4. eHarmony address
    10900 Wilshire Blvd, Fl. 17, Los Angeles, California, 90024-6522, United States
  5. eHarmony social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 29, 2024
eHarmony Category
eHarmony is ranked 13 among 148 companies in the Dating Services category