Enterprise Rent-A-Car
Reviews and Complaints

Dear Enterprise Damage Recovery Unit,
Please give a thought of have a new management or new employee who can work faster in claim dept. my refund is due since May/5/2014 Claim No: [protected] . i called your customer service at least once in a week to check on the status of refund. Most of time no one answer and when i leave voice message never ever received a called from them. Last week when i called the status updated was my cheque will be serve by end of June as it pending approval from account dept and when i called today, they give me silly reason stating my address was not update on account dept section and cheque got reject i never ever got such a silly reason for anyone, I got mail from same dept on damages charges and bill statement then why not the cheque? Finally when they update my address the recovery specialist inform me it gonna reach me within 3-5 weeks am living inside states not in Asia. even mail to Asia reach in 4-5 days. Am very disappointment on there process.

In March my husband and I travelled to Chicago, IL from Windsor Ontario, Canada. We rented a car from Enterprise for the trip. While in Illinois we came across some tollways which accepted only change. We did not have enough U.S change on us and read a sign that said the toll could be paid online for a few days afterwards. We went home and paid two tolls online using this method and have receipts for both payments. While returning the car we informed Enterprise about this happening and they told us not to worry about it as we had made the payment. Now in June (almost three months later) we received a letter in the mail yesterday from Enterprise stating that we will be charged $19.51 for the toll and administrative fees because of unpaid toll! It states that they are "paying the violation" on our behalf. I don't understand why Enterprise is "paying on our behalf" when we have already paid the full amount on time AND confirmed with Enterprise that nothing like this would happen. Why didn't enterprise contact us before paying "our behalf"? The worst part is that there is no customer service number, just a voicemail number which I have not yet received a response from. We have called our local Enterprise branch and they were not very informative. We have been renting from Enterprise for years and were very pleased until this incident. I refuse to pay $20 for nothing but also don't want to spend hours hunting down the proper contact. Very frustrating...

I used my credit card to put a deposit on a car for a friend ( the deposit was to be changed over to her card the next day per enterprise and my friend nothing was to be charged to my card ) The deposit was four hundred dollars and enterprise never changed it over to my friends card and then charged four hundred dollars to my card, then a week later they charged another four hundred dollars to my card without my knowledge. I was never the primary driver and they knew that and was never told that they would charge anything to my card . Can they put another four hundred dollars on my card without my permission. If I knew that they would be charging my card I would have never done it, Help please for trying to help out someone I am out eight hundred dollars and really feel I was taken advantage of . Thank You Steve Sayles [protected] Catalina Ave Vista ca 92084 [protected]@hotmail, com

My insurance company rented me a car from enterprise in Dec 2012. I left the lot and after a short time the tire pressure light on. I pulled over and noticed damage on the rim of the car. I called enterprise so they said that they would note it and not to worry about it. I foolishly did just that. Upon my returning the car, the agent had not noted the account. Therefore, I now have a bill for $300+. Now, I never use enterprise for business or otherwise nor do my employees. It was previously my preferred company.

On 5/16/2014 we rented a minivan with enterprise at the honolulu airport (3255 aolele st) location for our wedding weekend. upon initial inspection and walk around of the chrysler minivan, we were told by the enterprise staff not to worry about anything “smaller than a golf ball”. that being said, we proceeded to checkout and be on our way.

Three days later when we returned the vehicle, the person that examined the car asked us if we had noticed two small damages (smaller than a golf ball) to the rear and side of the car. one damage they pointed out was a small dent you could barely even notice without standing to the side of the car and looking for it really hard. she actually had to get a second opinion from someone else to determine if there actually was any damage or not. we had never noticed nor caused these damages and throughout our rental period were not involved in any incident or collision. they took note of the damages found and we were taken inside to speak with another rep. the rep performed a background check on the car and indicated that no prior damage was reported on the car, therefore making us responsible. the fact that we were responsible for unknown damage to the car that were smaller than a golf ball contradicted what the enterprise staff member who pulled up our car told us. we understand the policy of being responsible for any damages during your rental period of the car. having said that, we question that the car was inflicted with these damages while being rented by us. it is truly unfair to make your customer pay for damages that were not caused by them. feeling helpless and baffled, we left hawaii and waited to hear back from enterprise.

A few weeks later, we received a claim report from the recovery unit that assessed the vehicle, which included pictures of the damages as well as additional damages (scratches on the door smaller in size than a golf ball as well), never before seen by us nor mentioned by the person processing our return. the day we returned the car, we took pictures of the minivan and the damages found and have kept them. we should not be responsible for these damages - especially the ones that were not found at return. now we’re stuck with a bill for $1400 (including $200 fee for "loss of use" and $100 administrative fee). it’s alarming.

We did research, and found that this is not a first time occurrence of something like this happening at this particular location at the honolulu airport and enterprise in general. it makes us question - is enterprise just taking advantage of customers on their vacations, weddings, honeymoons, etc.?
See the following reviews for just a few examples of shady practices, both from this particular location and other locations:

Http://www.complaintsboard.com/complaints/enterprise-rent-a-car-c466334.html
Http://www.yelp.com/biz/enterprise-rent-a-car-honolulu-14?hrid=oixdzfatd2tzv897er0tug
Http://www.yelp.com/biz/enterprise-rent-a-car-honolulu-14?hrid=_-rwrhsdmlnpagyay3xy5w

During our two week stay in hawaii we also rented cars from dollar and budget and both transactions were truly hassle-free and without incident.in fact, this is our first time renting from enterprise ever and also happens to be the first negative experience we’ve both faced in our long history of renting cars. we both do a lot of travel for work, and will make certain we never have to rent from enterprise again, even if it’s a company preferred vendor.

Renter beware; avoid enterprise like the plague and go with any other car rental company, or you’ll be sorry.

A family member of mine rented a car from Enterprise Rent A car had no problem with them. As they were driving hit a deer in the interstate, the deer broke half of the front car off, family couldn't drive back to their destination so stopped the car call the roadside assistance company with Enterprise, the roadside assistance wouldn't do anything for my family told them to wait their getting them a cab family waited 5 hours no one called back family were sitting out in the middle of no where sitting there in 90 degree heat with little children waited the
Whole day heard from no one. So I drove to the Enterprise company to talk to them about my families situation, as they already knew. Thanks to Jessie from Enterprise she was very helpful if it wasn't for her and were up to the Roadside Assistance people, my family would've been left there all day and night stuck in the middle of no where. They kept yelling at me and my other siblings that were stuck there the roadside assistance people kept telling me to stop calling them too much I was very upset I got in tears about there approach to me trying to help my poor family who's been sitting in the sun hot sun middle of no where who and paid for this Roadside assistance for this? Had some people who were diabetice which Roadside Assistance didn't care at all. They didn't do anything for us. Only the Enterprise branch manager helped us very much thanks to Jessie she help save live No thanks to Roadside Assistance. Please don't let this ever happen to any human. And no more liying to people.

I am a member of Her Majesty’s Armed Forces currently serving in Cyprus. On 24 April I returned to the UK (London Heathrow) with my family for a 16 day holiday. Our flight was delayed so we arrived to pick up our hire car in the early hours of the morning. The staff that night were extremely helpful and quick to get us on the road to our next destination. The car itself was very economical and more than satisfactory.
When I returned the vehicle on 9 May, the staff again were extremely professional and the whole process was quick and painless. At this moment in time I was impressed with the service which had been provided and would have definitely used Enterprise again.
On that particular day we were spending the night at a Premier Inn which was a five minute walk from Enterprise. When I arrived at the hotel I realised I had left my mobile phone (I-Phone 4S) in the arm rest of the vehicle. Using my wife’s phone I rang Enterprise to inform them of the mistake I had made. The person I spoke to was very understanding and told me he would check the vehicle and ring me back as soon as he could.
Assuming the phone would still be in the vehicle I thought I may as well make my way down to Enterprise to collect it. As I was approaching I received a phone call explaining the phone was not in the vehicle, I explained I was two minutes away and would it be alright for me to check the vehicle myself, to which I was informed that this would not be a problem.
The car was in a queue to be washed when I arrived. I had a good look around the vehicle but I was unable to find the phone. Using my wife’s phone I then called the mobile number. I was forwarded to the answer phone, which I thought was strange as the phone was fully charged and would have had signal as my wife had the same phone, which was working fine.
I explained to the branch manager that I was not impressed and that I had reason to believe that somebody had taken the phone, as only about 20 minutes had passed since I had left the car. I was told that the area manager would check the CCTV in order to try to establish who had been in the car.
After waiting for about 20 minutes I explained to a member of staff that I had to be somewhere else and would appreciate it if somebody could ring me to let me know what was going on.
Approximately two hours later I had not heard anything so I rang Enterprise to find out what was going on. I was told that the footage from the CCTV did not show anyone taking the phone (which I never expected it to show events taking place inside a vehicle). However, it did show the person who drove the vehicle to the wash. I was then informed that Enterprise employ a different contractor to clean the vehicles so they would have to get in touch with their manager to identify the driver. I then explained that I would have to report the incident to the police and would need the drivers name. I was told this could take some time.
Approximately 30 minutes later I received a phone call with the name of the driver (Daniel Wnikowski). I asked if it was possible to have this person searched but was told that he had already left, but his manager had spoken to him and he had denied having any knowledge of the phone, which was to be expected.
I know that I am not going to get my phone back and that nothing is going to be done regarding the matter. It was my initial mistake to leave the phone in the vehicle but for it to go missing within 20 minutes is very disappointing. I would have thought that it would be obvious that if somebody was to leave a phone behind that they would return to get it. However, the world we live in today is full of dishonest people out to make a quick “buck”. I do feel that if the area manager had acted more promptly then there is a possibility that I could have been reunited with my phone. It is a shame that after being so impressed with the service I had received, that your reputation has now been tarnished by one persons selfish act, and that what had been an enjoyable couple of weeks in the UK with my family had ended on such a sour note. It is upsetting that somebody who is working under your contract representing your company has profited with a brand new I-Phone whilst I the customer have ended up out of pocket. I can not stress enough how disappointed I am with the final service I received from Enterprise and would be reluctant to use them again in the future.

Great pricing when compared to the other car rental companies at London Heathrow until you bring the vehicle back and it is time for you to get the royal shaft. You had better figure the price of a tire to your rental because amazingly they will discover a flaw somewhere on a tire no matter how minor or superficial and you can charged for a new tire. In our case the employee finds a superficial "sliver" or flap of rubber about 3/4" in length at the bead of the tire where it meets the wheel. First I explained it had no effect on the integrity of the tire and it had to have been there when the car was rented. The employee said I must have rubbed a curb. First, it would have been impossible to rub the tire without scratching the wheel and the wheel had no scratches near that location, and secondly it was not on the curb side of the vehicle. I did not rub a curb. Next she said that we must have hit a bump in the road and completed an accident report. Makes no sense, but nothing you can do about it because you have a plane to meet. I asked to speak to a manager and was totally ignored finally having to race off to meet a flight. YOU HAVE BEEN WARNED.

I have been working at Enterprise Holdings for close to seven (7) months now. I took this job to help make

ends meet while waiting to be placed in a more suitable position for a Rabbi. Throughout my employment at

Enterprise rent a car (Enterprise Holdings), I have been harassed and intimidated by management and

co workers for my religious beliefs. On several occasions I was forced to remove my yarmulke (religious

head covering) by the branch manager and assistant manager. The assistant manager has also tried to get me

to read anti-Semitic literature. I have been referred to as a “Nomad” by co workers and have been told that

Jews do not really have a homeland and that we do not deserve one. On or around November of 2013, I

complained to HR about this harassment. After my complaint, the HR representative in whom I reported the

incident to, was fired and I was transferred to another location further away. On December 10th, 2013, I

met with the vice president of HR to discuss the status of my investigation. No action has been taken since

my initial complaint, therefore on December 13, 2013, I filed a charge of discrimination with the United

States Equal Employment Opportunity Commission. On Monday January 20th, 2014, I was having a

friendly discussion with a few fellow co workers about my religious beliefs, and was told to stop talking by

another co worker (who was not even in the conversation).

EEOC case no. [protected]

EEOC Ph. [protected]

I hired a van on a two day hire and suffered a blow out whilst driving on the A82 with the van empty, the van had no jack and I had not caused any damage from kerning since taking the hire, my mistake was telling the telling the truth about the damaged tyre when I should have just changed it and kept my mouth closed for the next suspect to take the can as happened to me.

At no time was I offered the tyre insurance for £6 that was offered to the ladies that took a hire whilst I was there, I was told that my deposit would be retained for the tyre and as I had 18 hours left on my rental I went and changed the tyre myself at my cost and left the damaged tyre with Enterprise, I took photos and was advised to contact customer service for a refund.

Customer service what a joke they never answered any of my three emails followed by a phone call and another email, please keep clear of these cowboy crooks, that don't know the meaning of customer service.

The moral of the story is beat the crooks at their own game and don't tell them about damage or anything else, or easier use a reputable company that care for their customers.

I received a toll violation notice from Alamo Rent-a-car (handled by Enterprise). They claim I did not pay a $0.55 toll and fined me a $17 fee. I did, however, pay this toll and have a receipt to prove it. They only provide a phone number that goes to voicemail, an so far no one has called me back. I am going to dispute this charge with the credit card company.

I cannot express how dissatisfied I am with enterprise rent-a-car, but I can say one thing, I will never rent from enterprise in the future! I had no choice but to take a rental from them as I was in a car accident and the other guy who hit me had insurance with progressive and they have a deal with enterprise so that's who I had to get a rental car from while my car was being repaired. I was never ever told about tolls or anything, the customer service at the branch was so dull and unhelpful and they even entered my credit card expiration incorrectly. I had a rental car for a week and to my surprise my ipass (Which I had in the rental car the entire time) was not read as I went through 4 tolls. A few months later I receive a letter from enterprise and how I now owe $17 on top of the $3.20 in tolls I missed. Okay, I get it, I missed the tolls so I will pay them. But $17 fee? That is ridiculous. It's the principle, my credit card was on file and I know enterprise has a payment schedule setup with there tollway company to pay all tolls that are missed, so explain how that requires 4 extra employees to monitor (As I was told by patrick franchi, mr. Macho "coroprate" guy)? Anyways, I cannot believe that mr. Franchi as well as wendy, marie and amanada from the chicago violations department were so unsympathetic to my situation and were in no way, shape, or form willing to help me out this one time. I'm not asking for a million dollars here, just a simple waiving of the "administrative fee" but nope, I was told "that is too bad", "it was your fault you missed the tolls" "and"nope, not doing anything". How unprofessional and unhelpful. The first last I spoke to amanda, raised her voice to me and spoke down to me, then I asked to speak to a supervisor (Whom was out of the office, naturally) but was told I would get a call back. No call, so I called on 12/24 when I was told she would be back. Again, no answer and no call back. I called a second time and nothing until today when a marie? Called me and was also rude and of no help at all! I even explained that my credit card was on file, they could've easily charged it for the missed tolls and she totally disregarded me and interrupted me saying"okay, so you can call and make a payment or money order or check is fine too". I then called the customer care line and was told that the regional vp would be in touch with me and they would waive this fee this one time. Next I get a call from patrick and I explain my situation and was hoping they would be helpful and sympathetic, but nope, he also had an attitude with me and blamed me. I take fault for missing the tolls, obviously my ipass was covered or not being read, but how hard is it for a car rental company to supply a transponder and then just charge the customer after for what they went through? It's just poor customer service, as someone who works in the corporate world, I now see that enterprise is all about the money and doesn't give a damn about their customers. That's fine, I will never ever rent from enterprise and promise to tell all my family and friends about this and how they have no care for customers. Very disappointed that enterprise, being as giant as they are, couldn't help out one customer. As big as they are, helping me out of even hundreds of thousands in this instance wouldn't even show a blip on their financials. Oh well, seems to be a common scam/ occurrence with this company. What a shame!

I was in San Francisco on vacation and had a tire slashed on my rental car (Alamo) in Fairfield, Ca. on the evening of September 21. I was assured through Alamo that I would have a replace car by 9:30 AM on September 22. I called Alamo over twenty times starting at 7:00 AM and continued calling every 30 to 60 minutes until around 1:00 PM. I lost six hours of my vacation, because Chambless & Son blow me off.. They were running calls closer to there home base and I was just a guy on vacation 65 miles from the San Francisco airport. I was told that Allstate Roadside Service was canceling the towing company. I finally got my problem resolved after I called Allstate Roadside Service, because I'm a member of Allstate too and finally got the truth for the delays.. So, they called a second towing company and I had my replacement rental car in less than hour. Chamblless & Son needs to be red flagged or removed from Allstate Roadside Service . I will be sending a invoice to Chambless & Son for the amount of Five Hundred Dollars for my lost time and aggravation through my attorney. Steve Harris [protected] Ref # [protected]

My nephew, Marcus, normally rents cars from Enterprise Rental at 8605 Colerain. He has done this for the past 2 months and had no problem, they give him great cars, usually a 2013 Toyota or Honda with up-to-date features (sometimes backup viewing on the dashboard, blue tooth capability for handsfree driving, usb plugs for charging phones) for a good rate of about $35 a day and a $125 deposit and since he has full coverage with Progressive Insurance, they simply ask to see his insurance card and don't require him to do anything else.
I told him I saw an advertisement where the Enterprise on Springdale Ave has a $9.99 weekend rate. He decided to try it. Needless to say it was a mistake.
The deposit was $250 for a 2013 Nissan Versa with no up-to-date features AT ALL and to top it off the representative attempted to sell him the insurance plan to which he declined and showed them his card as he did at the other Enterprise, BUT they added it anyway. Upon returning the car they charged him for it and when he questioned they told him it was placed on there just in case he had an accident. He said he didn't request it, when they noticed his frustration and refusal to admit he asked for it, Mike Wofford, The Branch Manager stepped in and decided to as he said "split the cost for that's all that we can do" Marcus refused, but he had to go to work so he told him that he was being ripped off and they were "force placing" insurance on him. I questioned Mike Wofford, and he rudely told me that I had nothing to do with this and who was I anyway and why was I speaking. RUDE! Marcus told him that I was his aunt, and then I told him I would be reporting him for forceplacing insurance and refusing to acknowledge or remove the charge. Mike Wofford, rudely stated he didn't care and would not remove the charge as it was required for him to pay the charge in case an accident happened . To that I say the only accident is he profiled my nephew as a thug and me (dressed in sweats) as a nobody and insignificant women. DO NOT RENT FROM ENTERPRISE ON NORTH COLERAIN, 3559 SPRINGDALE, **if you do, triple check the contract before you leave the premise***

i rented a car from enterprise in july this year i drove through illinois i realized i missed the first toll road but i stopped the second one and i asked the attendant what i should do and i he gave me a piece of paper that has the amount and the estimated time that i missed the first toll and told me i can pay it online two days later i went online and paid it and i have the proof but 3 days ago i received a letter from enterprise stating that i did not pay a toll road and the amount was 0.95 cents and they will charge me $17 dollars and there is a number to call and when i called it went straight to voice saying will return my call in 3 business days but no one return my call i thought enterprise was a big company like other rental car companies who care about their customers and it looks like enterprise will lose my business.

This all started with the 1-800 number on Aug 19. I booked a rental giving my zipcode. Samoset, Plymouth, MA was more than $300 less then Raynham, MA. I booked rental and called Plymouth office to confirm pick-up. Tim just basically did not care the 800 number, Amanda was incorrect. He said I had to call Raynham, MA. I did and got Mandela the manager. HE did not care what my problem was. He gave me the $1100 plus quote. I told him that was not acceptable. He went on to say over 3 weeks rental was nothing. They are a busy office. I asked for an American made car like a Ford Focus. I know they can not promise a specific car but him saying they are busy I figured that could happen. He quoted me $811 was the best he could do. Andrew picked me up and I explained my situation. He got me down to $771 better than the manager Mandela. Then they put me in a Huyndi accent. I asked for American, Mandela said I could have the Malibu for an upgrade fee. Oh I was mad. Then I got told I could switch it out when one came in. I am still waiting. Today is September 3. I filled a complaint on the 20th of Aug with Chantilla in customer service. She told me 24-48 hours I would here from someone. I called 3 days later and was told 3-5 business days. Doesn't anyone at the 1-800 number know what is happening? Still no call so I am posting here. Has anyone else had similar problems?

On July 7, 2013, my family rented a GMC Yukon (Colorado plate #240-702) from Alamo Rent A Car at the Denver International Airport. The initial desk agent who processed our reservation did not walk us to the vehicle. A second employee standing in the parking lot only pointed us to a row of SUV's and instructed us to select one and to drive to the exit gate. She also did not walk us to the vehicles. We walked to a row of SUV's which all had keys in the iginition and the engines running. The vehicles were parked in an outdoor uncovered parking lot.

We selected a GMC Yukon and I immediately made a reasonable, good faith inspection of the vehicle. Anyone who has ridden in a GMC Yukon knows that it has a high ride height that requires passengers to step up into the vehicle. To the best of my knowledge, the vehicle height is approximately 76.9" (close to 6-1/2 feet tall). I am an average height man (5'9"). I inspected all surfaces of the vehicle that were reasonably within my view, which included the tires, windows, doors, hood, and all other vehicle surfaces that I could reasonably view while standing on the ground.

I did not crawl on the ground to inspect the underside of the vehicle, and I did not climb up onto the vehicle to inspect the roof of the vehicle, as neither surface is readily visible while standing on the ground. I did not have access to a stepladder to view the roof of the SUV, and I am not reasonably required to endanger myself to climb under or on top of a vehicle as tall as this SUV. I was able to view and did inspect the hood of the vehicle which had no visible damage. With no visible damage to the hood of the vehicle, I had no reason to suspect any potential damage to the roof of the SUV. The only visible damage I observed was a dent near the driver's door handle.

The third employee we encountered was at the parking lot exit gate. He quickly reviewed our rental paperwork, and made a note where I indicated to him that there was a dent on the driver's side door. The employee did not step outside of the booth he was in, and the employee did not complete an inspection of the vehicle's exterior surfaces.

On July 12, 2013, we returned the vehicle to the Denver International Airport. We accidentally pulled into the Enterprise rental return lot, but were told by the outside employees that they could process our return as Alamo, Enterprise and National are related companies. We appreciated what appeared to be an attempt to make our return process faster and easier. What happened next, however, was completely unexpected and very disturbing.

A young man with a clipboard approached and began to inspect the vehicle while a female employee was processing our rental paperwork and generating our check-out receipt. The young man then approached me and told me that he had found hail damage on the roof of the vehicle, and he would be submitting a damage claim report. I was stunned, and my wife and I both denied to him that the vehicle had been in any hail while in our possession. The young man did not ask where we had driven the vehicle during our rental period, and he did not identify the location of the alleged hail storm which he was certain the vehicle had been exposed to during the rental period. I specifically asked for the location of the alleged hail storm, but he did not provide it. However, he was certain that this vehicle had been in a hail storm while in our possession.

I then asked him to show me the location of the alleged hail damage. He climbed up onto the back bumper and pointed to alleged hail damage on the roof of the vehicle. I climbed up on the fender beside him and asked him to point out the alleged damage to me. He pointed to an area on the roof. I looked and saw nothing. I told him I saw no damage, and wiped the spot he had indicated with my finger. I felt no damage and only saw and felt dirt. I told him I saw absolutely no damage to the roof of the vehicle, and only saw dirt. He told me has was "trained expert" to identify hail damage. I do not know what his training consisted of, but I find it hard to believe that his training provided him with special vision that enables him to see damage on a vehicle with his naked eye that I could not see with my naked eye while standing on the back fender of the vehicle next to him. To be clear, I saw no damage. Any damage the employee claims he saw was invisible to the naked eye.

It is also amazing to me that the roof of the SUV could have sustained alleged invisible hail damage but there was no alleged invisible hail damage reported by the employee to the hood of the vehicle. That would have had to have been a pretty tiny isolated invisible hail storm to have only caused invisible damage to the roof of the vehicle while leaving the hood of the vehicle untouched. Equally more amazing, if the alleged invisible hail storm was so tiny that it only impacted the roof of the SUV, how would the employee have even known about a hail storm that was apparently so small that it only allegedly impacted the roof of the SUV while sparing the hood? An alleged hail storm that tiny (confined to the roof of the vehicle) would not have been large enough to have shown up on any area radar.

I asked my wife to see if she saw any damage. She attempted to climb onto the back fender but was unable to reach a handhold on the roof without a boost from me to push her up. My wife is also average height (at least 5'5") and she was unable to inspect the roof of the vehicle without assistance from someone to enable her to climb up onto the back fender. She independently inspected the roof of the vehicle and reported that she saw nothing but dirt. She swiped the roof with her finger and again reported that she only saw dirt on the roof of the vehicle.

I asked to speak to the manager, but the young man told me he was in charge. I informed the employee that I saw no damage to the vehicle, aside from the dent in the driver's door that I had reported when we initially took possession of the vehicle. I also told him that I considered this claim of invisible alleged hail damage to be a blatant act of insurance fraud. The employee completed an Express Incident Report with a brief handwritten summary. His summary was not an accurate summary of what I had stated to him, so I added the statement "insurance fraud" to the report.

I also took a picture of the roof of the vehicle with my smartphone. I have forwarded this photograph to my insurance company who confirmed that the roof of the vehicle is plainly visible in the photo and the quality of the photograph is good. It was a sunny day and the photograph clearly shows no signs of any alleged damage to the roof of the vehicle. At the time we returned the vehicle there were no visible signs of damage to the roof of the vehicle. Any damage that may miraculously arise and be claimed since that time was not present when we returned the vehicle.

We have date and time-stamped receipts from our trip showing our itinerary and our locations within Colorado during our entire trip. We have also researched the location of any potential hail sightings in Colorado during our vacation in the state. A hail map based on data by the NOAA shows hail was reported on July 10, 2013 approximately 5 miles north-northeast of Colorado Springs at 8:45 pm. Based on our receipts we were approximately 25-30 miles (roughly a 35-40 minute drive) south-southwest of the location of the reported hail sighting at the time it occurred. We have receipts that show our payment of a vehicle entry fee to an outdoor tourist attraction at 8:07pm and a later purchase at the gift shop at this same location at 9:02pm. Since the attraction we were visiting is an outdoor tourist attraction, we would have been fully aware of any alleged hail in our location during that time. Unless we are able to bend the laws of physics (which we cannot), there is no way we could have been in the same vicinity (a location at least 25-30 miles away) at the time of the only recorded hail activity we were able to find evidence of during our vacation in Colorado.

No Alamo agent or employee conducted any inspection of the vehicle at the time we took possession to identify the presence or lack of any damage to the SUV at that time. There is no evidence that any alleged damage (invisible or otherwise) to the roof was not already present on the vehicle at the time we took possession. Alamo rented the SUV to us with visible damage to the driver's door (which we reported when we took possession of the vehicle), so it is entirely possible that the SUV already had the alleged invisible hail damage to the roof as well. Even if the alleged hail damage had been present at the time we took possession and we had been provided with a stepladder to inspect the roof of the SUV, due to its invisible nature, and the need for an employee who is a "trained expert" to see invisible hail damage, we still would not have been reasonably able to view and report the alleged invisible damage at the time of pick-up. We reported all damage that was reasonably visible to us based on a reasonable inspection of the surfaces of the SUV that were visible to a person of average height. We were not provided with a safe means to view the roof of the SUV, nor were we provided with "expert training" to view and report invisible hail damage that may have already been present. We acted reasonably and in good faith, and request that Alamo/Enterprise/National now do the same.

My wife and I are honest people, if we reasonably believed the vehicle had been damaged while in our possession, we would take responsibility. We were shown no evidence at the time we returned the vehicle of any visible damage to the roof of the vehicle. If there was true damage, it should have been visible to the naked eye. It was not. We deny the vehicle suffered any damage while in our possession, and the employee was unable to show us any evidence to the contrary at the time we returned the vehicle. Simply pointing to an invisible spot that can only allegedly be seen by an employee because he asserts he is an alleged "expert" is wholly unreasonable.

I have left several voice mail messages with Enterprise in an attempt to speak to someone to resolve this erroneous and potentially fraudulent claim of alleged invisible hail damage. I have received no response but silence from Enterprise. The only communication I have received is a form letter from the Damage Recovery Unit notifying me of the claim number (#[protected]) and providing me with basic boilerplate information on an overview of the claims process.

This incident soured what had otherwise been an enjoyable family vacation to Colorado. My wife and I felt ambushed at a time when the company knew we were under time constraints to catch our plane, and we were completely taken aback that a company would attempt to claim damage that was not visibly present on the vehicle to the naked eye at that time.

This may just be a misunderstanding and error on the part of the employee, but based on our treatment so far, in our opinion, it feels like a potential scam and is starting to also feel like potential insurance fraud and/or potential unfair business practices. If this is how Enterprise/Alamo/National conduct business, we will not utilize their car rental services again. We rented a vehicle from Alamo in good faith, and expected good faith business practices in return. We did not receive them.

My name is Gena
[protected]@yahoo.com
I used an enterprise car when my car was being repaired at the Toyota collision center. I left my epass by accident in my car and was prepared to pay any charges over the twodaysbi had the car. I asked the rep apon return of the car how wwould I pay ..he assured me that I would be notified if any charges came to them...not true ...my bank account was hit on three seperate occasions for amounts totaling over 60 dollars..fastforward one month and I get a toll notice from a collection agency for 11 dollars that in three months of me trying to contact and explain the whole thing to enterprise has grown to 65 dollars. .the collection agency says they just need proof from enterprise. ...haven't I paid enough. ..I had to even cancel my bank card out of fear of being stolen from again. ...funny thing is that no one in the office says they see the charges...but I have my bank statements and collection notice...I am a single teacher that struggle s to make ends meet...my car was hit and run in the parking lot if the school I work at and took 6 month just to have it repaired with no compencation for losttime or missed work.. I wss just glad to get my car fixed ...now this ...can I get a break...