Menu
For Business Write a review File a complaint
Facebook Customer Service Phone, Email, Contacts

Facebook
Reviews and Complaints

www.facebook.com

Learn how the rating is calculated

4.3 23 Reviews 1395 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Facebook Complaints 1395

ComplaintsBoard
P
10:43 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook Being disabled without clear explanation

My name is Pamela Joy Licatino.

Business is Coastal Winds Publishing House. [protected]

My account(s) have been disabled without any specific explanation as to why. I cannot correct any discrepancies without knowing what I've done wrong.

I'm asking to be given another opportunity to have my business with Facebook. I've read the terms and agree.

Desired outcome: The opportunity to run my business within the terms described by Facebook. I'd like another opportunity to correct mistakes and to make them right.

Read full review of Facebook and 1 comment
Hide full review
1 comment
Add a comment
F
F
freda alvina tucker Gable
Buffalo, US
Jul 23, 2022 3:12 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I'm 75 yrs old & BLOCKED from my Facebook page

My account(s) have been disabled. AKA BLOCKED. My family has called to see if I am OK.

NO I AM NOT OK. . . . I'm 75 and Stressed over this.

I could not get into my page using their Steps. Nothing has helped me.

No Contact Numbers for Support to Help us either. . . Nothing.

My account(s) have been disabled without any specific explanation as to why.

I cannot correct any discrepancies without knowing what I've done wrong.

I also am NOT TECH SAVY. . .

This Security Mess has Really Upset me.

This is my only means of socializing with family and friends.

I also am an advocate for the missing persons in the US, and Have a Missing Daughters Page.

Please HELP.

FREDA GABLE

View 0 more photos
ComplaintsBoard
L
2:20 am EDT

Facebook Sexual harassment

Recently I joined a Facebook group called desires, and I posted a selfie under a post then a random man commented under. he had messaged me and asked about my age and my gender then sent me a picture of myself from my Facebook page and asked me to go and video call him while naked then he continued to harass me about sending him nude photos of myself. I tried to report his page but nothing has been done.

Desired outcome: banned profile and fbi investigation

Read full review of Facebook
Hide full review
ComplaintsBoard
J
12:13 am EDT

Facebook being taken off

Hi I received a message stating I wasn't allowed to be on facebook and I don't understand why I haven't written anything or commented about anything I use facebook for market place and browsing all the write ups for local groups also I had to put a photo up which I never wanted to I would like to know what I have done to be blocked from FACEBOOK

Regards Jess Bryant

Read full review of Facebook
Hide full review
ComplaintsBoard
M
8:27 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook Double standards

On 20th July I was banned from Facebook for 24 hours and am still banned. The reason I was banned was because apparently I have crossed the line with sexual reference. This is totally crazy as it shows Eric Clapton and Cheryl Crow having a kiss on stage.. If you took the time to open it you would find that it is a live concert where so many exceptional players pleasing their audience with wonderful music, yet you accuse me that this is not of your standards.. If you cared to check on what comes onto my Facebook which comes from outside sources, obviously approved by you, then you would have reason to be cross. This week alone I have received soft porn with listings about father in law and daughter in law, stepmother and step son all Japenese, as well as advertising for the Blue Pill which will allow you to have sex all night, plus graphic and I mean Graphic visual images of a woman laying naked with semen oozing out of her vagina also showing a mans hard erect penis, and this goes on all the time but I guess you get paid to show this advertising yet you ban me from trying to share a live show with Eric Clapton etc. I recognise that at a few times I have made comment that you found unjust to which I was more than happy to accept so not being one eyed on this subject. You advised me that I am banned for 24 hours because of a music clip live on stage yet here it is 22nd July 2022 and I am still banned.

Desired outcome: I want a response to this as a matter of urgency as so many times before I have raised the lurid images and videos that get posted on my Facebook and not once have you shown any courtesy and replied.

Read full review of Facebook
Hide full review
ComplaintsBoard
R
11:36 am EDT

Facebook My account was hacked and my photos were stolen

hi my facebook was hacked the by the person using this account

https://www.facebook.com/profile.php?id=100016479156884

they stole my photos and now posting them on their page and now posting them WITHOUT my consent and talking trash about my reputation

this person also impersonating other people here's all the accounts I found related to them

صدام كريم

https://www.facebook.com/profile.php?id=100035539911126

عبد الله صباح

https://www.facebook.com/profile.php?id=100009157274648

Rana Raad

https://www.facebook.com/rana.alsimmary

Hasan Hasan

https://www.facebook.com/hasan.kadem.395

I have attached what I have so far but there might be more these photos don't belong to that individual they are my personal photos and this person DOES NOT have my MY CONSENT to post them

Desired outcome: to remove the photos and the reputation harming posts and preferably closing that the hacker's account, to stop this cyberbullying

Read full review of Facebook
View 0 more photos
Hide full review
ComplaintsBoard
M
3:57 am EDT

Facebook My facebook account was disable

Sir. My account is disabled my account name (Mihir Kamani) has been community disable. Sir I'm sure I didn't break your rules and regulations and I respect you and your community guidelines, sir I'm sure you have made a mistake please sir I request you please review my account again and reopen my Facebook account as well as soon possible because sir I have linked my account other social media platform like (PUBG mobile, Instagram) and many apps which I downloaded from play store I remember I followed your all rules and regulations but still my account was disabled.

Please sir review my ID faster, and kindly update your report system.

Thank you so much

Account name - Mihir Kamani

Account Date Of Birth -23/10/2000

My Facebook account link-

https://m.facebook.com/si/actor_experience/actor_gateway/nt/?flow_id=1239702512886472&ext=1658499913&hash=AeRMAH9ki0FethOuSsI

Read full review of Facebook
Hide full review
ComplaintsBoard
G
7:28 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook Account hacked

My page has been hacked. Whoever hacked my account changed my resolve to an aol email and removed my telephone number. I can’t access it at all they also hacked my IG account. So I’m unable to access either account. They have used an email that I can’t access. When I tried to access through FB the code that they sent I can’t access because that’s not my email address. My date of birth as you can see is not my date of birth. My dob is 8-27-77. Trying to contact FB is if no help. There is no contact or phone information.

My name is Nia Randall-Gregory on both accounts. You can reach me at my email address: [protected]@yahaoo.com

Desired outcome: I want my accounts to be recovered

Read full review of Facebook
Hide full review
ComplaintsBoard
P
11:37 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook Inappropriate comment

On the 25th June I messaged back Samantha on Marketplace for not letting me know that the item I was after was no longer available after she had already told me it was available. I was sent Abusive messages back from her Calling me "A Keyboard Faceless [censored]", I Reported her for Abuse, inappropriate content etc, and I've heard nothing back from you. I understand there are strict guidelines and rules we must all follow but I think the Abuse and Comments I received from her crossed those boundaries.

Desired outcome: I would like a reply from Facebook and what action you are going to take. Thank You.

Read full review of Facebook and 1 comment
Hide full review
1 comment
Add a comment
S
S
Shawn Hayward
US
Jul 18, 2022 9:32 am EDT

My question's

1) I posted an actual article (quoted) from a university page regarding the use of propaganda by the media to aid Hitlers rise to power and my account was restricted,

2) I posted that "public execution" would send a strong message, of a GET THIS CONFIRMED CHILD MOLESTER AND MURDERER and my account gets restricted,

3) today I am skimming through MY OWN POSTS looking for MY PICTURES, of my family, and they restrict me for going to fast and abusing the feature, WHEN I AM SORTING MY OWN CONTENT,

are the staff on this site antisemetic ? perhaps support child abuse ? and what bussiness is it of theirs when I sort my own pictures,

I will be looking to file a complaint higher up, maybe some government investigation is warranted ?

ComplaintsBoard
D
1:05 pm EDT

Facebook My name quoting in public

In 2019

i had this woman name

Panchali Magdalena Panapitiya

on my fb

friend list as she appeard as animal rights activist but

he her page one period bombard with hate speech in Sinla language including the President of the country , i simply advised her adress rulers in proper manner giving respect to elders since she did not respect and she continued hate speech

i unfriended her .

today in Year 2022 July 13

she made a post quoting my name and encouraging ppl thanking ppl who tagged me

she did same thing to another woman quoting her name making fun of her name is Champa )

Since The government had failed today so many ppl taking revenge on ppl who supported the government at that period

i believe Pancalis intention encourage those ppl to harm us

in Sri lanka its natural ppl to react without even checking in to facts and take law in to their hand

im concerned of my life hence i reported that post immediately to fb

and also for the fb message team

today is 16th untill now post not taken down no matter how many reports made

did you know hate speech can come in dif ways to avoid getting reported to fb

ppl write sarcastic way to harm /tarnish character..

abuse can come in dif form

im disappointed fb action and respond by fb

may i know inb2019 advise i gave , she made it public today ?

obviously intention to harm me and tarnish my name

I feel unsafe and believe fb become unsafe ground to stay as even after reporting the page and the post fb had failed to take action

If any harm come to me fb partly responsible as fb team did nothing to victim request

Kindly ask to remove this post immediately As I feel uncomfortable every one seeing my name she has no right to quote my name as she is not in my frnd list

Thank you

DS

Dil SIRIWARDENA

also can email to me

[protected]@yahoo.com

Desired outcome: Remove post immediately with advise the concerned party

Read full review of Facebook
Hide full review
ComplaintsBoard
R
12:30 am EDT

Facebook Face book page, Katrine Martha Loen, they tried to extort money from this page.

This person, using this page contacted me, to be friends. after chatting she was very flirty even after being told I was married, 65, with 3 adult children. said 41 years old, lieutenant in Norwegian army and a doctor. she said she was getting out and wanted to go to the U.S. as her father passed when she was 12, not close to mother. she had lived with her aunt in Norway until the army. To her age was just a #, understood I was Married, did not care about $$, power etc. She was to get out in 3 weeks, she was in Mosul, Iraq. then she got transfer order to a remote camp in Rawa, Iraq. she emailed me a copy of the transfer letter. said she had valuables she could not secure or take with her to new location. Could she send them to me for safe keeping until she got out? I said OK as long as it was no expense to me. She sent it that day, emailed packing slips, recite for $1900.00 paid for shipping. tracking #. she left for remote station the next day. two days later I received an email from Fox Freight Express saying the package was in Indonesia and $3864.00 for tax, importation fees, var. fees. She could not pay from where she was at. when i would not pay, I was a terrible person, she ask 5 times and even wanted to ask my wife, as I told her my wife said they were probably scammers. I blocked and reported on my fb page but 3 days later she is still chatting on her fb page. Someone else checked. I have the name of an 80-year-old man who sent $3864.00 for a package being sent to him from her, after paying he was Told that customs took package because it contained a large amount of cash. It would require $47,000.00 to get it released. I know I am not to include personal information, but the fb page name is the only way to report. also, an email address she/they use in this scam is [protected]@gmail.com. They want to chat mainly on email after first fb. Thank you for ang thing you can do

Desired outcome: Shut down fb pages 2 Katrine Martha Leon and Kathrine Leon. Shut off email account. I don't know if anything can be done about Fox Freight express. They are not a u.s. company and I think that web site is fake and ran buy the people

Read full review of Facebook
View 0 more photos
Hide full review
ComplaintsBoard
B
11:12 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook Unlocking of account

I try to enter into my account. As from the 10th of July 2022. It was locked apparently due to someone that was hacking into my account. I did sent my I. D several times but still my account is not opened as said after 24 hrs. Why? Is this the type of service we get from Facebook? It was a long time since I used this account but I do need it for contacting friends, family and doing business. Facebook is very helpful in getting information from local businesses. I am totally lost in a new area without Facebook to get information of my local town/city's people and businesses. My handcrafts and skills must be advertised on Facebook for doing business in m y own town and surrounding towns. With the world wide crises in the economy we can not afford to loose business or friends. Fuel is very expensive and we can not drive around to get information from different stores. Time is money and money makes the world turn around.

Read full review of Facebook
Hide full review
ComplaintsBoard
M
11:09 am EDT

Facebook I am complaining about a malicious script that has been spread through the messaging app

The malicious code says ; "Look who died" https:// photo,fns3,quest Omkdh1h7, it has hit just about anyone I know and more. It did not start in my account but it's very disruptive. Facebook needs to clean this up, I can't and if your platform expects customers to keep putting up with this type of disruption, your platform is useless. Dates of hack seem to be about July 8, 2022, I am Martha Bennett, from Blaine, WA. If you don't clean it up, I may have to close my account.

Desired outcome: clean up the malcious code on your platform

Read full review of Facebook
Hide full review
ComplaintsBoard
E
8:52 am EDT

Facebook Facebook page deactivated

My facebook page has been suspended, Since Monday July 4th, I was reported for going against Community Security. I appealed this action, I have posted nothing that would be bad. I am thinking someone has hacked my account. I can't hear back from anyone at facebook. Have sent numerous emails, and reported the problem. Can someone please help me. [protected]@myactv.net

Read full review of Facebook
Hide full review
ComplaintsBoard
E
4:58 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook Facebook Page Reclaim

Hello, would you please help me reclaim the ownership of Church Facebook Page Ownership for The Page is SDA Church Lake Victoria Field,

A man approached me today, on issue Ads advertisement and on the process to actualize the process he claimed the page ownership... he bears the phone number +[protected]

The attached are the screenshots.

This Issue happened on 24th June 2022.

My facebook Account Email is ericomosh.[protected]@gmail.com

Desired outcome: Please help me reclaim the page. It's a church facebook page and it puts our church on a bad side

Read full review of Facebook
View 0 more photos
Hide full review
ComplaintsBoard
W
11:27 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook Incorrect Copyright Infringement Tagging

Last night (7/12/22) I uploaded a video to our church Facebook page ("First Presbyterian Church, Greensboro GA") entitled "Sermon Preview for 7/17/22." I am an administrator for the church page. Facebook tagged the music as a copyright infringement and muted the audio in 72 countries and territories around the world. Music for the "Amazing Grace" hymn was from You Tube's "No Copyright" selection. A You Tube version of the video was also created, which, as you know, does its own copyright check. The video was cleared with no notice of a copyright issue. I therefore ask that Facebook remove the copyright tag from this video.

Desired outcome: Removal of copyright infringement tag.

Read full review of Facebook
Hide full review
ComplaintsBoard
M
2:36 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook Complaint

There has been a lot of videos uploaded that involve animal abuse. They are stating that they are rescuing the animal but are actually putting the animal in the situation then filming them "saving it". One video has two kittens that they put in a dirt hole with a large snake. The snake is constricting the kitten and the people mess around with it and eventually release the kitten from the snake. The kitten is almost dead at this point. There is also one where they tied a dog by its collar to a telephone pole. They then climb up and "rescue it". You can tell the dog has been there before and it is impossible for it to climb up that high. Several pages post these videos and everyone in the comments knows it is set up. It needs to end now. One page is called hope for paws-animal rescue and they posted one kitten they drowned on June 27th of 2022. The comments are all about how it is set up. It looks like they live in a middle eastern country based off their ethnicity and geography in the videos.

Desired outcome: Block all these animal cruelty videos and have a moderator actually watch the videos to assess.

Read full review of Facebook
View 0 more photos
Hide full review
ComplaintsBoard
M
3:46 am EDT

Facebook Harassment of the facebook team regarding my account

Dear Sir/ Madam,

This is to bring to your notice that I am being needlessly harassed regarding my Facebook identity. I have two email Ids viz., (1) [protected]@yahoo.com and (2) manohar.[protected]@gmal.com.

I don't know why I am asked to change my password which I want to keep for my own security reasons. Yes, I did it, despite my dislike to change the password.

Later I am informed my account is suspended for some one was trying to access my account, which is not correct.

Again I was asked to change my new password; which I did.

Now I can't access my Facebook account. Now the message says I have to take my photograph with facebook app. I don't know what it is!

I am 79 years' old and i don't use any app.

I really fail to understand why the above joke being played on me!

Please allow me to access my facebook account

Thanks,

M.V.R. PRASAD

Mobile: +91-[protected]

Desired outcome: Please allow me to access my Facebook Account.

Read full review of Facebook
Hide full review
ComplaintsBoard
J
12:53 pm EDT

Facebook I would appreciate a response as why my Facebook was disabled. I've used Facebook for years, never had any problem till now.

My Facebook was disabled for no reason, unless someone hacked into my Facebook. When I was on vacation about 3 weeks ago with a friend from college who I haven't seen in 10 years. It was just a picture of us in a restaurant. I posted the picture on Facebook at the hotel, after that it was disabled. I've tried everything and replied to Facebook with no luck. I can't even get a review form to filled out.

Can you please help me since I used Facebook to keep in touch with my college friends all over the Untied State.

Read full review of Facebook
View 0 more photos
Hide full review
ComplaintsBoard
A
1:16 am EDT

Facebook payment not recevid

hi sir

my name is bineesh iam from kochin my instagram story boosting payment debited 1000 rupies but not add mony boosting section pls refund my payment oru add mony boosting section my mony debiting id ; [protected] please hell me

Desired outcome: please refund id g pay [protected]

Read full review of Facebook
View 0 more photos
Hide full review
ComplaintsBoard
D
11:44 am EDT

Facebook Memorialized account

I tried to access my facebook account, and it said it had been memorialized. I sent them the information they wanted - picture ID, Drivers license, and photos.

I received an email back asking for more ID information - bank account, school ID, or magazine with an address on it. I am hoping I didn't send this to a scammer.

This is the email address I sent the information to:

Now they want more information. I am a paraplegic and don't have a lot of money, but if this isn't facebook, then someone will.

Desired outcome: Open my account

Read full review of Facebook
View 0 more photos
Hide full review

Facebook Reviews 0

Looks like Facebook has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Facebook, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

About Facebook

Screenshot Facebook
Facebook is a widely recognized social networking platform that allows users to connect and share with family and friends online. Originally created for college students, Facebook was founded by Mark Zuckerberg and has since become available to anyone over the age of 13 with a valid email address.

The platform's core services include the ability to create a personal profile, add other users as friends, post text and photo updates, send messages, and receive notifications when others update their profiles or interact with posts. Facebook also offers a live video streaming feature, the ability to create and join groups based on various interests, and the option to create and promote events.

In addition to its social networking capabilities, Facebook provides a marketplace for buying and selling goods locally, as well as a gaming platform that can be accessed within the site. Businesses and creators can set up Pages to connect with their audience, run targeted advertisements, and gain insights through Facebook's analytics tools.

Over the years, Facebook has expanded its product offerings to include other services such as Messenger, a standalone messaging app, and has acquired other companies like Instagram, a photo and video sharing platform, and WhatsApp, an encrypted messaging service.

Facebook's services are accessible via web browsers or through its mobile app, available on various smartphone and tablet devices. The platform aims to facilitate communication and content sharing among its vast user base, which spans across a diverse, global audience.
How to file a complaint about Facebook?

1. Log in or create an account: Ensure you're logged in to your ComplaintsBoard.com account. If you don't have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to open the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you've encountered with Facebook. Make it specific and clear, such as "Unauthorized Account Deletion by Facebook" or "Facebook Ad Billing Dispute".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific problem you faced with your Facebook account or service.
  • Any relevant transactions, including dates and financial details, but omit sensitive personal financial information.
  • The exact nature of the issue, with as many details as possible.
  • Steps you've taken to resolve the issue with Facebook, including any communication with their support team.
  • The company's response or lack thereof.
  • How this issue has personally affected you, such as lost business opportunities, stress, or privacy concerns.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as screenshots, emails, or receipts. Do not include sensitive personal information like social security numbers or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you've incurred due to the issue. In the 'Desired Outcome' field, describe what resolution you are seeking from Facebook, whether it's a refund, account restoration, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your description is understandable and that all facts are correct to the best of your knowledge.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against Facebook on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates to your complaint. You may receive feedback from other users or from the company itself, so check back regularly to stay informed.

Overview of Facebook complaint handling

Facebook reviews first appeared on Complaints Board on Feb 15, 2009. The latest review Facebook friends visibility numbers list was posted on Oct 25, 2024. The latest complaint do not use dating app was resolved on Jul 18, 2023. Facebook has an average consumer rating of 1 stars from 7783 reviews. Facebook has resolved 133 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
1.3
15720 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Facebook Contacts

  2. Facebook phone numbers
    +1 (650) 543-4800
    +1 (650) 543-4800
    Click up if you have successfully reached Facebook by calling +1 (650) 543-4800 phone number 77 77 users reported that they have successfully reached Facebook by calling +1 (650) 543-4800 phone number Click down if you have unsuccessfully reached Facebook by calling +1 (650) 543-4800 phone number 176 176 users reported that they have UNsuccessfully reached Facebook by calling +1 (650) 543-4800 phone number
  3. Facebook address
    1601 Willow Rd, Menlo Park, Menlo Park, California, CA94025-1452, United States
  4. Facebook social media
  5. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 05, 2024
Facebook Category
Facebook is ranked 2 among 45 companies in the Websites category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.