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Facebook review: Blacklisted or identity theft? 164

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Author of the review
10:45 pm EDT
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About 2 months ago I attended my niece's funeral whom was killed by an (alleged) drunk driver. This was the first time I visited the majority of my family in 7 years. My sister and nephew started a memorial page for my niece. I was amazed at the kind and wonderful responses they sent to her "group". For nearly the week I visited, there were around 500 posting from her schoolmates, long lost relatives and friends. I was urged by my family to join, but when I tried to join, I found out my e-mail address was "disabled". I tried repeatedly to contact Facebook's Help Desk from my home e-mail address and through work, yet I never received an explanation on why my address is disable when I never had an account with them previously. I am totally unimpressed with their "customer service". I was urged by family to create a new e-mail address and try starting a Facebook page again... it worked and I'm now communicating with my family. My main worry is why was my e-mail address "disabled" in the first place? Is it being used by someone else nefariously? Is someone defaming me without my knowledge? Serious concerns that I need answers to. Since I never received previously a "Sign-up Notification" that should warn me that someone was using my address, I believe there is some serious glitches with Facebook that need to be looked into. Hope I can get some answers. If anyone had a similar experience, I'd like to know.

Update by coldlakeflyboy
May 27, 2010 9:58 pm EDT

Hello Everyone. I'm not sure whom this "Irish" is, and I do not see the comment she made that brought most of your responses "off topic", but I appreciate you giving her a tongue lashing. Unfortunately, most of the "on topic" information was not very reassuring. This company, I believe has far outgrown it's capability to acknowledge their IT and customer relations problems, which you can see is starting to effect their Public perception. The privacy screw-ups they have been dealing with lately are their biggest concerns, and I doubt they will do anything about my problems until they really start losing more new members. I'm really happy with what I've built on my page so far, and have 44 friends contacts. If I somehow was "disabled" again, lost all my contacts, would i create a new one and start over. I doubt it. Hopefully there is someone whom can give me a constructive answer to my "disabled" dilemma, so at least I can feel safe that my "disabled e-mail address" is safe. Thank you in advance for your responses.

164 comments
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Joe
US
Aug 27, 2010 1:44 pm EDT

I have been getting messages from FamilyTree since 3/31/10 (See Picture 1) and I have tried to have it blocked since June of this year and now it is the end of August. No matter how many times I have requested to disable their e-mails, they keep coming. My question remains WHY?. It appears that you have absolutely no control on this matter even though you claim that you do. Its really not a recommendation that you can control what comes to any members mail so why do you claim otherwise. Of the many e-mails that I have sent to you on this matter, I have only a response to the first one where you suggested that I send screen shots of the e-mails and my request to disable them. I have done that and in addition I have forwarded each of them to your troubleshooting team hoping that you can obtain information from the headings that would help you in this matter. Will this ever be resolved?

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Conn137
McKinney, US
Dec 17, 2010 10:47 pm EST

Hi, For some reason when i logged into my Facebook yesterday it told me that my account had been disabled. I emailed their appeals thing with another e mail and was told i wouldn't be able to use the e mail and that i had to mail from my account e mail. That e mail is ruined and i will most likely never see the in box of that ting ever again. But my real complaint is this never would have happened if they dint deactivate my account in the first place. The reason for it was none, I had no body even added on it but was connecting with a game on it i had played for several monthes and worked my way up. Now thanks to Facebook ill never see that account ever again either. I am working on e mail the COO of Facebook. If any body knows how i could possibly get in touch with the COO please let me know. Thanks

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Sweetbabycookies
US
Feb 02, 2011 12:43 pm EST

I tried to use a $50 promo code offered by FaceBook for advertising on their site. I clicked on the offer, copied the code and then followed their directions for setting up an advertising account on their site. FaceBook requires a secondary payment method with a credit card or PayPal in order to charge for advertising that goes over the $50 limit. So I entered that, too. The code was accepted when I submitted all the information requested and my new account showed a $50 credit.

The next day they hit my PayPal account for $50!

I have filed a complaint on their site several times over the last few days in several areas of the so-called "Help" pages. They do not have a phone number to call. They do not have live chat support. They simply take your money and ignore you.

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ideo Upload Banned without Copyright Inf
Brooklyn, US
Feb 08, 2011 6:21 pm EST

Video Upload Banned without Copyright Infringement: FIX IT!

The above is the name of a FB group formed by FB members who-without warning (as FB claims they should have received) had their ability t upload videos cut off on grounds that FB had detemined that had violated copyrights. There are dozens and dozens of us.
FB does not answer our emails asking about this.They appear to hjae no person at theri phones, only an answering machine
FB says they dont have to show us evidence of our guilt
Mots members claim that-as far as they knwo-they did NOT infringe on copyrights

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cocytus
Fort Wayne, US
Feb 08, 2011 7:01 pm EST

Next you post...try using spell check.

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deco94
Glenrothes, GB
Feb 18, 2011 11:51 pm EST

Facebook is taking over the world, everyone has it and i refuse to create an account. all the people i know who have it are never off it and constantly posting useless ### that no one really gives a flying ### about. cant we just communicate normally by meeting people or even just using your phone lol, the worst part is that this person who created it is a billionaire, its such a simple idea which annoys me! i am not criticizing the website i just think people need to get out more and stop posting useless ### like "aw man im so bored and i just ate a pizza it was yumm!" i would not look at that and go hmm yea im gonna like that then comment asking what pizza they had cause i wanna know? i think it would be okay if people just went on to organize social events with their mates, so to conclude GET OFF FACEBOOK AND GET OUT!

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OhWowReally
US
Feb 18, 2011 11:59 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Deco94, let me ask you this. I live in the US and many of my friends live in the UK from when I worked their for years. How do you propose I socialize with them? Some of us can't just go out with all of our friends, or make international phone calls when we just want to say hi.

I do agree that 95% of the things I read on Facebook are pointless and goofy. However, the other 5% is what I am there for. I'm able to talk to people daily that live thousands of miles away. I've also been able to reconnect with childhood friends I would have almost no chance of running into when I "get out." Maybe you should look at the good along with the bad.

P.S., you sound bitter that the dude who made Facebook is a billionaire. If such things are "simple, " why don't you spend less time posting useless complaints like this and more time becoming a billionaire yourself.

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deco94
Glenrothes, GB
Feb 19, 2011 12:48 am EST

@OhWowReally, i can see where u are coming from mate, i did not say that people cannot have it and it is totally useless and merely said use it less? and its not easy as just going out and becoming a billionaire, to be perfectly honest i dont want a billion dollars as i think i could live a happy life without being rich? but i am annoyed as so he stole someones idea and that billionaires should work hard for their money and this website isnt worth a billion dollars? do u think it is?

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deco94
Glenrothes, GB
Feb 19, 2011 12:52 am EST

to add to my last comment id like to say im not one of those people who want to re connect with old friends i would rather get out and live my life meet new people and make new friends. all im sayin is find something more exciting to do with your life instead of sitting on facebook yanno? lifes too short if you ask me, and this isnt aimed at people who use it for the 'correct' purpose such as you. the only reason i posted on this is i needed somewhere to express the feeling and see if anyone agreed?

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deco94
Glenrothes, GB
Feb 19, 2011 12:54 am EST

otakumas your banter is so bad? you seriously need to get to bed you shouldnt be up this late assuming your maturity reflects your age?

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Scott Markham
New Smyrna Beach, US
Feb 19, 2011 2:07 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Quit CRYING...

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Scott Markham
New Smyrna Beach, US
Feb 20, 2011 1:07 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Get a Life !1

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Karen Beth Young
San Jose, US
Mar 06, 2011 7:40 pm EST

YOUNG v. FACEBOOK, INC.
Facebook Account Deletion Lawsuit -
Currently being heard in California District Court, class action case status
consideration pending, next hearing date March 18, 2017
Case information and blog -
http://facebookaccountdeletion.blogspot.com/2017/02/facebook-account-deletion-lawsuit.html?
Or write to mskbyoungblog@aol.com

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ginny16
Akron, US
Mar 22, 2011 1:23 pm EDT

Facebook, is not monitoring their system very well. I have recieved a trojan and various other malware from using their game apps; to include now they have added pop-up sponsorship which is impeading in the loading of pages, creating refreshing automatically to redirect you to another http site. This is very frustrating as this is a very recent problem. I submitted a complaint against the free 350 FMoney for farmville, only to end up with nasty trojan; luckily for me I have virus protection that caught it. My patience is running thing...as I try to log in, play apps and post and with no avail nothing! Facebook, you need a better server/website monitor; one that has a built in virus protection, and as for your ads; leave it to one or two with out interfering with the page. I am ready to hit the delete account and be done with this site as the headaches are more than I can bear with this site. It was a good idea, but now as a greedy unmonitored system, cyber bullying to include virus rampage I will have no choice but to advocate against instead of for!

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gooftrooper230
Buffalo, US
Apr 02, 2011 3:01 am EDT

hello there! My name is Tina Derrico and i have viewed my credit card statement and on my statement there were $399 dollars worth of purchases done and within seconds of each other, I did not authorize anyone to use my credit card for such purchases and request my refund for these purchases I have all dates when the charges had first started and everything. There were multiple for 49.99, one or two for 19.90 and one or two for 9.90 all of these have come to a total of $399, I request that someone get in contact with me regarding this matter as I am very upset about this and hope that it can be resolved. In the meantime I will keep a close eye on my credit statement to make sure there are no further purchases. Thank you for your attention in this matter..

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CommonsenseIMHO1
Denver, US
Apr 02, 2011 3:30 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Why exactly is this being posted here, and do you want us to do about it?

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Map Nell
ZA
Apr 23, 2011 9:59 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hi,
I am unable to log into my facebook account.
The security check only gives me one option, and thats to id photos.
I cannot id these photos as they are people that play the game Kingdom of Camelot with me, i know the names but have never seen the photots before, could u please help me with this.
Many thanks

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Karen Beth Young
San Jose, US
May 03, 2011 7:40 am EDT

FACEBOOK LAWSUIT - POSSIBLE CLASS ACTION STATUS
Young v. Facebook, Inc.
Facebook Account Deletion Lawsuit
Arbitrary and capricious user account handling
Lack of customer service
Blog information at -
http://facebookaccountdeletion.blogspot.com/2017/02/facebook-account-deletion-lawsuit.html?commentPage=2
Post your account problem or any messages sent
or recieved by Facebook which you are having a
problem with. Write you account deletion issues.
Or, send a response to mskbyoungblog@aol.com
Case currently pending in California District Court

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marie stone
Kelowna, CA
May 23, 2011 1:04 am EDT

I, m a little perturbed go to send a freind request and it not loading letting me. im also having probelm with jthe loading of your pages.

jewel smith
jewel smith
dallas, US
May 27, 2011 11:50 pm EDT

this woman is crazy i met her on facebook and she is just obsessed with me wont leave me alone she and others hacked into my facebook page which ithink is crap because u are taking a big chance of people catching up wit u and throwing u ### in jail or the pen this woman wont leave me alone everytime i get on my computer she is there trying to put malware and virus on my computer she thinks its funny well i have had enough i at this very moment am calling channel 4 to hunt this animal down imean she is so obsessed with raciaal hate and ignorance she will stay up all night jut to try to annoy me while i am on my computer sometimes she puts an image from information which has allready bee washed out anybody got any ideas on how to catch this facebook hacker african american scam ugly fat animal?

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Jahanzeb javed
PK
Jun 03, 2011 12:53 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dear Sir
This is regarding mentioned subject, some one had created my FAKE Id in the name of Jahanzeb Javed ( the CONTENT & Creator is fake one, , All contents showing on Facebook for this ID is totally vulgar & causing day to day receiving messages from their friends end, whom ever she/he is accepting as friends & sending more more vulgar comments & chats
Requested to advise where to complaint this sort of issues in legal frame work, I want to punish the concerns, who had created that all
Regards
Syed jahanzeb javed
this is the Fake id who is using my pic.
http://www.facebook.com/home.php#!/profile.php?id=100002530925724

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Maxish
PH
Jun 09, 2011 10:36 am EDT

Congratulations!

YOUR PROFILE HAS BEEN AWARDED A GOLD MEMBERSHIP STATUS ON FACE BOOK...

We happily announce to you and be notified by our organization
(http://www.facebook.com)
that your profile has just completed It's 100% Gold membership status
which just qualified you
for the donation of $1, 200, 000.00 (One Million, Two hundred thousand dollars)

By this Gold membership qualification notice, You are advised to contact
person in charge for further
instructions and how you can claim your winning prize.

Ensure that you quote the following information for clarification.
Full Names, Address and qualification numbers to the Executive Sec with
your Gold Membership Qualification Number:

Contact Person: Mrs. Florence Alison
Email: fbexprofile-fxb.live@live.com

Payment would be made to you shortly and other qualified members not later
than 7working days of notification.

Note: Ensure to keep all winning information strictly confidential to
avoid double claims and disqualification.

Sincerely yours,
Face-Book Team

In accordance with (http://www.facebook.com) policy and regulations, this
notification is dispatched
directly to 100% qualified gold members on face book.
© Copy Right 2017 FACE BOOK TEAM . All Rights Reserved

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ministerpaul
Philadelphia, US
Jun 15, 2011 4:16 am EDT

I have complained and reported to Facebook the daily, almost hourly hacks on my account. I also gave them the email address used to hack and takeover my account ...ministarpaul8@hotmail.com. These attacks occurred shortly after I started playing zynga poker, one of the many games Facebook reaps millions of dollars by charging for chips, upgrade, and various items. Facebook failed to respond to my numerous warnings, yet after I employed ALL of Facebook security measures which are inadequate someone still managed to make short work of Facebook security and take over my account. This would have been much worst if I did not have the mind to delete my credit card information, which Facebook forces its users to save to their account. The hole in Facebook security has led to my emails being hacked or attempts by hackers to reset my passwords. I have been forced to purchase a password vault to secured my accounts with strong passwords. Even though my yahoo email was hacked, yahoo provide better support and security to prevent a takeover unlike Facebook. Facebook has done NOTHING but ignore my complaints and warnings. After my account was taken over Facebook finally contacted me by email with a cut n paste copy of their security measures which are useless.

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UncleBob
Texas, US
Jun 21, 2011 6:56 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Oh, you lucky guy.

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drswan92069
San Marcos, US
Jun 23, 2011 6:54 pm EDT

I agree 100%. What happened to friends calling and saying "hey, what's up today, any plans? People don't communicate anymore and are losing valuable interactive skills. I refuse to put my information up for the world to steal when they hack into the system. Get a life people! Put down the keyboard and live.

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vonda williams-hall
st.louis, US
Jul 21, 2011 11:27 pm EDT

There are lots of charges on my credit card that i did not do or give an permission to be done, I don't know what these games are or who done them so i am asking for my card to be credited back to me, they has cost me to have 2 over draft which are $35 a piece . There are 44 different charges where made. They follow as: $1.60 x4, $1.90x12, $2.60x1, $2.90x1, $3.00x 13, $3.15x1, $4.10x1, $416x1, $4.20x1, $8.20x1, $9.90x1, $14.90x2, $20x 1, $50x1 all these charges where charge to me on the same day JULY 5th 2017.
i am asking for someone to call me about my concerns, i and a disable women that can't afford these charges and i can't play for them. my number is [protected] please call me
PS. HOW DO I TAKE ME CREDIT CARD OF YOUR FILE?

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Tammysth
Sarasota, US
Jul 21, 2011 11:33 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I had this happen to me yesterday, it took a whole paycheck.

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Debra Meeler
Belleville, US
Jul 28, 2011 3:26 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I'm trying to notify Facebook that someone has hacked into my debit card account & made 2 charges that I did NOT authorize! Called the phone number [protected] & was told to go to c.facebook.com/credit which took me to this sight! There will be $275.00 taken out of my account unless I can talk to someone right away! This is unacceptable that I can't talk to someone "Live" right away! You need to call me immediately!

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Samsaulavi
New City, US
Jul 29, 2011 3:34 pm EDT

There is nothing wrong with calling friends. However, do you: have three children, two dogs, a husband, a job, run carpools, clean the house, do the laundry, shop and cook for five, take care of the bills, take trips to the ER, attend funerals, take calls from school nurses, interact with teachers, schedule appointments for an entire family..." I guess you have all the time in the world for "Hey, What's up today, any plans?" Perhaps if looked around the blinders you might understand how wonderful it is to be able to "poke" someone so they know you are thinking of them. Try keeping up with the friend whose son has a brain tumor or the the friend who is going through a multitude of cancer treatments and wants to let us all know how they are doing. I wish social media was around when my son was on life support for three weeks. There was no email then either. We put his daily statistics on our answering machine so people would know he was still alive. This may sound harsh and I make no apologies. Get a life and see how the rest of the world lives outside of your cocoon. Social media can become an addiction as much as drugs or alcohol may. It is up to each person to monitor their settings and themselves. Do not put down what you do not know.

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Karan Dhanuka
IN
Aug 01, 2011 8:19 am EDT

I m unable to open my facebook
My face book id is havked by YASH GUPTA
he lives at bhayander east jesal park swagatam comples ground floor
please catch him
his email id is bent yash@gmail.com
i want your help

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ejoyce
Port Hood, CA
Aug 12, 2011 1:17 am EDT

i was trying to purchase poker chips/credits on facebook, with a prepaid vanilla mastercard, it wouldn't let me so i called mastercard and they changed it for me, so i could purchase.then facebook took $2.00 for nothin and it would not let me purchase anything.this is rediculous i can see facebook taking the money from my card if i was getting something in return but nothing.Mastercard gave me a phone number to call facebook so i did, but again they told me to go to c.facebook.comcredit to see if the problem would be resolved.so i am trying to fix this up. you could e-mail me at ejoyce@live.ca with any information to this problem. thank you Eva

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Ralphens
North Vernon, US
Aug 12, 2011 2:04 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Ya. Contact Support. Maybe they will give you more than you bought. One time my Farmville game messed up and they gave me 10 free Farmville cash. They have live chat too during business hours.

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cheryl donofrio
Braintree, US
Nov 19, 2011 2:15 am EST

my friend is in jail right now. someone has taken over her facebook page saying theyre her. posting comments. even posting pictures. theyre not hers. theyve just using her identity. her friends keep telling them to get off her page or theyre going to report them . they just dont respond to them and keep making posts saying theyre doris . dont know what to do. she last posted to her page on june 16th of this year 2017. these people started posting onnov 14th and they still continue to do so. isnt this illegal? we dont want her to lose her page because she has pictures of her kids that are irreplaceable. thats the problem. no one knows how to handle this. but theres a lot of angry friends of doris. please investigate. m y name is cheryl donofrio i can be reached on facebook i live in braintree mass. my home phone number is 71 shaw st braintree mass aptB please follow up with any results. thank you. whoops mixed up address with phone number [protected]

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dazedby facebook
gresham, US
Dec 18, 2011 8:21 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

face book bulling has become rampant as has wanna be private eyes who have nothing to do so they target someone to bully for the week there is also a group Friends united against scammers that has taken to harassment bullying and spreading rumors and lies investigating so many people it, s gone viral, many are falling victim them the group is secret, there are so many Indians in the group the chiefs are like little lemmings just falling all over in the quest to harm others, good people are being sucked into this group, so if you want to ruin someone join the group face book don, t care but they will when someone challenges this group and harm beyond repair is done

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leecc
MY
Dec 20, 2011 1:18 pm EST

Is this real?

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leecc
MY
Dec 20, 2011 1:19 pm EST

is this real?

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Cheermomof03
Tillar, US
Dec 24, 2011 2:13 am EST
Verified customer This complaint was posted by a verified customer. Learn more

My daughter had three transactions totalling $623.33. These transactions were not authorized and have emptied her account. She has not given out her personal account information to anyone at Facebook.
According to her bank, there was a phone number attached to the transaction, [protected]. There is a recorded message that gives the website address: c.facebook.com/credit.
There are other consumer advocacy groups to file complaints, but they charge $25 just to file a complaint!
I want her money back in her account ASAP! I may be reached at:
kimberlygpearce@yahoo.com

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Aggravated shopper
albert city, US
Dec 24, 2011 6:09 am EST

I gotta ask. How would Facebook even have access to her account? A Facebook account is free and does not require a banking account to start, so I am puzzled about this

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complete
IN
Jan 14, 2012 4:35 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

problem arrive at the time of login...

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Ankita648490
US
Jan 18, 2012 5:53 am EST

on facebook, i dont know some people make my many fake id's, , , please delete my fake accounts... please sir

pahle bhi maine complaint ki thi but wo fake id to band ho gyi, then fir se kisi ne bana di, , , , aap please wo fake acc delete krrr di jea!

my real id- http://www.facebook.com/profile.php?id=100002817306922

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and fake id's are...

1) http://www.facebook.com/profile.php?id=100003344668081

2) http://www.facebook.com/profile.php?id=100002795530882

3) http://www.facebook.com/ankita.wanjari

sir i req u to please delete the fake accounts...

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