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Facebook review: Blacklisted or identity theft? 164

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Author of the review
10:45 pm EDT
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About 2 months ago I attended my niece's funeral whom was killed by an (alleged) drunk driver. This was the first time I visited the majority of my family in 7 years. My sister and nephew started a memorial page for my niece. I was amazed at the kind and wonderful responses they sent to her "group". For nearly the week I visited, there were around 500 posting from her schoolmates, long lost relatives and friends. I was urged by my family to join, but when I tried to join, I found out my e-mail address was "disabled". I tried repeatedly to contact Facebook's Help Desk from my home e-mail address and through work, yet I never received an explanation on why my address is disable when I never had an account with them previously. I am totally unimpressed with their "customer service". I was urged by family to create a new e-mail address and try starting a Facebook page again... it worked and I'm now communicating with my family. My main worry is why was my e-mail address "disabled" in the first place? Is it being used by someone else nefariously? Is someone defaming me without my knowledge? Serious concerns that I need answers to. Since I never received previously a "Sign-up Notification" that should warn me that someone was using my address, I believe there is some serious glitches with Facebook that need to be looked into. Hope I can get some answers. If anyone had a similar experience, I'd like to know.

Update by coldlakeflyboy
May 27, 2010 9:58 pm EDT

Hello Everyone. I'm not sure whom this "Irish" is, and I do not see the comment she made that brought most of your responses "off topic", but I appreciate you giving her a tongue lashing. Unfortunately, most of the "on topic" information was not very reassuring. This company, I believe has far outgrown it's capability to acknowledge their IT and customer relations problems, which you can see is starting to effect their Public perception. The privacy screw-ups they have been dealing with lately are their biggest concerns, and I doubt they will do anything about my problems until they really start losing more new members. I'm really happy with what I've built on my page so far, and have 44 friends contacts. If I somehow was "disabled" again, lost all my contacts, would i create a new one and start over. I doubt it. Hopefully there is someone whom can give me a constructive answer to my "disabled" dilemma, so at least I can feel safe that my "disabled e-mail address" is safe. Thank you in advance for your responses.

164 comments
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Yolanda Jackson
Sierra Vista, US
Jun 04, 2014 12:40 pm EDT

There was an unauthorized payment from my credit card sumbitted by Facebook on June 2, 2017 for the amount of $0.99. I never authorized this transaction for $0.99 and I am request that I be refunded fully for this. Again, I would like for someone to contact me regarding this matter.

Thank you,

Yolanda Jackson

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Jony kk
Adelaide, AU
Mar 16, 2015 10:54 pm EDT

Hi, it's regarding I video, I shoot and uploaded from my mobile on 15 March during Pak Ireland match from Adelaide Oval.After few Hours I came to know my video get viral on Internet and many sites r using my video on their sites with their name. I tried to contact lot of them including Facebook but I got no reply. I am bit upset why other sites are using my video without any authority. Can u please tell me either I can claim my right on this video plz.
Regards
junaid

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Carmen S. Pagers
Beach Park Il, US
Jun 02, 2015 12:30 pm EDT

To whom it may concern,

I'm a facebook subcriber and i play all kinds of games, i played oldvegas slots, alot but for the last two or three time i've noticed that i don't get credit for my winninngs then i look at my bank statements and credit cards statementds and thier are chares for more coins, i did it twice for $ 15. 00 & once for $25. 00, i've seen other charges on my account ending in 6013 $50. 00 & $25. 00 charges which i haven't use i would say it's about more then what i said, if you could please check and please refund me my money from the 6013 account i would appreciate i'm on a fixed income and can't afford all theses charges, i'm changing my credit cards numbers, but until i get my refund. . Thank you. . . I tried to copy and paste. . . I also tried to browse and i was unable to do it, but i can mail you the proof i need an address thank you sincerely c. S. Pagers

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Toni Jaeger
US
Aug 20, 2015 9:47 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I played on August 16th 2017 and lost over $900. Your system kept freezing on me and send an error message that your flash player needed updating.
Also wheels kept spinning, spinning spinning.

I demand a refund of my money because of your faulty system. Please look at my play on Sunday August and you will understand. I spent real money t go thru this hell. I sent 2 E-Mails to Double own Casino and never hear back from them.

I am a Senior Citizen and did not understand what happen to your system t cause me such a monetary loss

If I do not get my money returned I will take this further..
Thank You,
Toni Jaeger
Cell: [protected]

  1. Facebook Contacts

  2. Facebook phone numbers
    +1 (650) 543-4800
    +1 (650) 543-4800
    Click up if you have successfully reached Facebook by calling +1 (650) 543-4800 phone number 77 77 users reported that they have successfully reached Facebook by calling +1 (650) 543-4800 phone number Click down if you have unsuccessfully reached Facebook by calling +1 (650) 543-4800 phone number 176 176 users reported that they have UNsuccessfully reached Facebook by calling +1 (650) 543-4800 phone number
  3. Facebook address
    1601 Willow Rd, Menlo Park, Menlo Park, California, CA94025-1452, United States
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  5. Michael
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    Nov 04, 2024
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