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Facebook review: Blacklisted or identity theft? 164

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Author of the review
10:45 pm EDT
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About 2 months ago I attended my niece's funeral whom was killed by an (alleged) drunk driver. This was the first time I visited the majority of my family in 7 years. My sister and nephew started a memorial page for my niece. I was amazed at the kind and wonderful responses they sent to her "group". For nearly the week I visited, there were around 500 posting from her schoolmates, long lost relatives and friends. I was urged by my family to join, but when I tried to join, I found out my e-mail address was "disabled". I tried repeatedly to contact Facebook's Help Desk from my home e-mail address and through work, yet I never received an explanation on why my address is disable when I never had an account with them previously. I am totally unimpressed with their "customer service". I was urged by family to create a new e-mail address and try starting a Facebook page again... it worked and I'm now communicating with my family. My main worry is why was my e-mail address "disabled" in the first place? Is it being used by someone else nefariously? Is someone defaming me without my knowledge? Serious concerns that I need answers to. Since I never received previously a "Sign-up Notification" that should warn me that someone was using my address, I believe there is some serious glitches with Facebook that need to be looked into. Hope I can get some answers. If anyone had a similar experience, I'd like to know.

Update by coldlakeflyboy
May 27, 2010 9:58 pm EDT

Hello Everyone. I'm not sure whom this "Irish" is, and I do not see the comment she made that brought most of your responses "off topic", but I appreciate you giving her a tongue lashing. Unfortunately, most of the "on topic" information was not very reassuring. This company, I believe has far outgrown it's capability to acknowledge their IT and customer relations problems, which you can see is starting to effect their Public perception. The privacy screw-ups they have been dealing with lately are their biggest concerns, and I doubt they will do anything about my problems until they really start losing more new members. I'm really happy with what I've built on my page so far, and have 44 friends contacts. If I somehow was "disabled" again, lost all my contacts, would i create a new one and start over. I doubt it. Hopefully there is someone whom can give me a constructive answer to my "disabled" dilemma, so at least I can feel safe that my "disabled e-mail address" is safe. Thank you in advance for your responses.

164 comments
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Logicisyourfriend
Moose balls, US
Jan 10, 2014 11:21 am EST

Done. Sorry for the inconvenience.

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MkStItCh
West Seneca, US
Jan 11, 2014 7:20 am EST

WHAT... I mean HOW... I mean WHY...
... is your 2 year old grand daughter on Facebook?

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Katie143
Astoria, US
Feb 01, 2014 2:53 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

The new update on facebook allows NON friends to message an inbox. They took out the choice of allowing only friends to contact which, is a risk factor in stalker/domestic cases. No matter how many times you report the problem, the person can then again create a new facebook and message you from there. Its contributing to stalking victms, its a risk to domestic violence victims. This should be broadcasted on news, honestly. for all those women and children who are tempted to have a fb, should have the RIGHT of who and who should not be allowed to contact their facebook.

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Glorya Gartina. con artist.
Callington, GB
Feb 09, 2014 8:27 pm EST

This woman is claiming that she has pomskies for sale. She is a con artist. She is doing it on all breeds of dogs and now on phones (iphones) and handbags. She has now changed Romania to Vatra Dornei. She joins groups and says "add me I can help" I don't want other people being conned like I have. Please sort this out somehow. Thank you.

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melia392
Boston, US
Feb 10, 2014 1:55 pm EST

My complaint is that i was over charge several time on my debit card when i purchase a suit case for a total of $150 and it came up for $901. why? can i have my money back on my account as soon as possible.

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Angry Mel
Jacksonville, US
Feb 13, 2014 7:20 am EST

I was charged $211.43 I did not authorize this charge nor do I know what service I am being charged for it says advertising and I have never taken an add out on facebook. I want thi charged stopped and would like to know how it occurred ASAP

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bonnie harvey
morvia, US
Feb 14, 2014 1:22 pm EST

bought 50.00 didnt work refreshed my page tryed it again and it charged me double i want 50.00 taken off my credit card please i only want 50.00 i dont no why it charged me two times

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pandeni
NA
Feb 20, 2014 1:50 pm EST

i wanna cancel my account...they keep taking money from my credit card please help me i just want them to stop taking my money...

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pandeni
NA
Feb 20, 2014 1:54 pm EST

freelotto keeps taking money out of my credit card...i want them to stop this

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sharon zarders
Marrero La, US
Feb 27, 2014 8:04 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Charges on my credit card I did not authorize please credit my account

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sharon zarders
Marrero La, US
Feb 27, 2014 11:15 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I did not make those charges please take care of this as soon as you can

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diane atkinson
penn yan, US
Mar 01, 2014 8:18 am EST
Verified customer This complaint was posted by a verified customer. Learn more

My name is Diane Atkinson i have been charged by facebook for services i didnt reguets on the game site i have had to cancell my. credit card and still cant find a person to talk to about rembursmet . i use the games and trusted the site. now with over sixty dollars of charges that are not mine i no longer trust the site. and i think its very wrong not to be able to contact a real person to fix the issues on this site

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Russell R
Goodland, US
Mar 05, 2014 2:24 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I did not authorize payment of 104.98 I already called card company but I am waiting on the pending charge. Please give me a call at [protected] ASAP

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Facebook sucks
Planation, US
Mar 07, 2014 12:31 pm EST

How about I don't even have a Facebook account and I got charge 98.61 dollars for FB ads. They have no idea who they are messing with. I'm going to find someone and get this issue resolved. Also the best thing we can do I bring it to everybody's attention so that this doesn't keep happening. They cannot get away with this. They will not.

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Frani Pallas
London, GB
Mar 10, 2014 10:34 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Firstly, my inbox is being filled with copies of emails which are nothing to do with me. They are sometimes in triplicate./ I have been blocked out of my account and page for no good reason and been accused of sending "friend requests" to people whom I don't know at all. Mostly I respond to others Friend Requests either confirming them or deleting them as I do not wish to be associated with many of the requesting persons for one reason or another. This has been happening in the last two weeks and I am totally sick of it, to the point that I cannot even communicate with my family and personal friends .Via my own home page. It began it would appear when I "liked!" something which was a comment by someone named Henry Tudor. I now receive all his comments and all of the comments addressed to him. I don't believe he is even one of my FB friends and if he is I want to DEFRIEND HIM AT ONCE !

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Wardess
Locust Grove, US
Mar 13, 2014 12:22 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I don't have a Face Book account either. I was charged $150.00 on 3-12-14 for who knows what on FB. I called FB and they directed me to the help portion on FB. I was directed to sign into FB to report unauthorized purchases. The thing is I don't have a FB account. I don't know how these people got my CC info but they did. FB is no help and a rep had an attitude in the Ad sales Dept. Because I was trying any and every number to get help. I guess it wasn't a sale so no help for me.

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Sudz
Southsea, GB
Mar 17, 2014 7:38 am EDT

I have been charged £18 a week on my credit card from Facebook which I did not authorise and cannot get hold of them by phone. I have emailed them on site several times and have had no reply. They owe me a lot of money and I want it paid back.

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rebecca keller
chuckey, US
Mar 18, 2014 10:42 am EDT

I did not authorize charges on my facebook account, where are they coming from. I will discontinue facebook if this is not resolved. I will also tell all my friends and family about this. I want all charges removed and the money put back in my bank account.

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facebook lucky slots
Miami, US
Mar 21, 2014 1:33 pm EDT

i have 1 charge con m y debid card and I am not autorise this transaccion in my account my phone numbers is [protected] my account numbers is visa [protected]

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shirley munsey
Charlotte, US
Mar 24, 2014 1:51 pm EDT

i called t
he bank they told me that 100.00 went to fasebook today i have not spent any money
with facebook at all can someone please call me asap [protected] thanks shirley munsey

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Billie Penwell
New Castle, US
Mar 31, 2014 9:28 am EDT

was approving 4.99 somehow got 19.99 three times at 59.97 did not want that. I would like that taken off my debit card do not have that in the bank already wrote checks for the balance I have now

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Bennett Smallwood
Wichita Falls, US
Mar 31, 2014 2:02 pm EDT

There are $875.00 worth of charges on our bank account, that were not authorized.

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Staci C.
Marion, US
Apr 01, 2014 11:56 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Some one stole my money, through facebook.com. 50 dollars out of my account. It shows up being withdrawn by facebook. I want my money back now, before I call the police. Thank you

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alice gustafson
Lufkin, US
Apr 12, 2014 8:37 am EDT

i saw on my bank account where facebook charged me four times for the same charge that i made. i only used the pay plan once for 4.79 but facebook charged me four more times on the same day. can i get the four times repay on my checking account

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Denise Akins
San Bernardino, US
Apr 12, 2014 11:15 pm EDT

Transferred 50.00 dollars into my son's account and some how facebook got it.? Nothing was purchased so don't understand. Is someone hacking accounts? Charge was today 4/12/14.

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Allison Johnson
Jasper, US
Apr 15, 2014 12:02 pm EDT

Facebook has charged my banking account on many accounts and had me in the hole $544.44 . I had authorized one $2.00 charge on2/
03/14 and have since then have been charged like 18 more times NSF included ! I am disabled and have a hard enough time as it is without having someone charged my account like this ! ! will be contacting a lawyer if this doesn't get resolved ! It is sad that i will have to beg for someone to help me but I am not the only one facebook has done this to ! I will also be posting on facebook what has happened and letting the world know how sorry facebook has truly gotten ! Facebook use to be a great place to get back intouch with old friends but ashame that don't even want to get back on there because they have gotten so greeded ! This is my 2nd attempt in contacting someone to get this resolved ! My email address is bamagirl020@gmail.com . Thanks . Allison Johnson 4/15/14 @12:00 CST .

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Daniel edward
Chicago, US
Apr 16, 2014 11:40 am EDT

it was made on April 11, 2017 at 5;09 pm in the amount of 125 dollars. i didn't not make these charges. if someone can contact me at [protected]. my name is Daniel Edward. These charges was made to my Visa card

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Jody F. Burr
Oak Ridge, US
Apr 16, 2014 9:30 pm EDT

No charge of $200.00 was made by myself to Facebook on April 16, 2017

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Jody F. Burr
Oak Ridge, US
Apr 16, 2014 9:41 pm EDT

Chase notified me of a false charge to my account, to Facebook for the amount of $200.00 on April, 16, 2017.

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Margaret Copley
Salyersville, US
Apr 18, 2014 3:43 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I have been charge unauthorized charges on my visa debit card. I don't know how or who is responsible for this but am disputing these charges
. Please take care of this issue asap!

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catherine locklear
robeson, US
Apr 21, 2014 12:48 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

somebody use my debit card for a charge on faebook without my permission they took 25.00 and i want it back in my bank

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jerseyrican36
Newark, US
May 08, 2014 4:53 pm EDT

my name is Jose Ruiz there has been 10 charges to my card which do not belong to me adding amount to $1, 301.71 besides attempting another amount over 3 thousand. clearly there was a red flag and my card was canceled. any info on the person computer which these purchases were made alert authorities. this matter is being investigated by my bank. and criminal charges will be applied to the individual whom made these charges. thank you for your time

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patrick ewers
Penrose, US
May 12, 2014 5:42 pm EDT

I had one amount of 285.05 taken out of my account on 9 may 14 and one for 25.19 on 8 may 14 and have no idea why or what for. I called my bank they gave me the phone number [protected] I get a recording they don't help go to c.facebook.com/credits I need my money to pay my bills.

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Marcia Rongone
North Billerica, US
May 16, 2014 1:19 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook has taken hundreds of dollars of unauthorized charges out of our account! Want our money back!

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Vicki Furse
Woods Cross, US
May 16, 2014 3:27 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I have been charged multiple charges between $5.00 and $39.00 from May 5th 2017 to May 16 2017 . I have not authorised any charges and my card has been fraudulently used. Please help me solve this matter in a quick and timely manner.

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Micha58
Richmond, US
May 16, 2014 4:19 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I have been hacked and a lot of charges put on my credit card I can no longer get onto this account because they changed the email and all my info and locked me out. i have had my card froze but would like to c about getting some of this back in a timely matter if u could contact me at [protected] we can try to get this taken care of please this started on the 24th of march charges that add up to $290.68 all of these are unauthorized charges please lets try to get this taken care of

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Tabatha Slone
US
May 22, 2014 11:27 pm EDT

im having money constantly taken out of my debit account and then i got a prepaid card and that money gets taken too i need someone to call me immediately!

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William Luplow
Trevor, US
May 31, 2014 9:03 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Charge of $305.60 on my debit card account that is not mine.

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Deborah Jones Ditmyer
Saint Louis, US
Jun 01, 2014 9:27 am EDT

I closed my ad I had been running a while back due to not able to afford it any longer. I noticed yesterday I was charged $33.04 on my bank card. I never authorized a payment to come out of my bank account. I made a one time payment and was done. I still was charged $50.00 on several different occasions.

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Gp Purush
US
Jun 02, 2014 9:50 am EDT

this is to here by that today i got fake sms, , , , , , , , , , , from facebookclaims2014@outlook.com .of 5lakh money . feom cell no. +[protected] . winning money from fb jackpots.

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