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Facebook review: Candy crush saga game 318

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Author of the review
2:27 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I was playing the game of candy crush saga and clicked on checking out how much it was going to cost to buy more time to play and it went straight to saying thank you for buying on two diff times on the same game. I did not authorize any payment nor did I click on any amount to be to be taken out of my account on the 1-26 or on 1-27 of 2013. Respond at earliest convenience. [protected]@yahoo.com

318 comments
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Ms. Mcdonald
Amanda, US
Nov 01, 2013 6:17 pm EDT

i was charge too much on my cc

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kimberly l thompson
jonesboro, US
Nov 01, 2013 11:53 pm EDT

on Nov 1 2013, about 11:15pm, I was playing candy crush level 282 and my computer kept showing error and each time, they would take one of my charms away after paying for them. I have played candy crush for quite sometime and I know money is being made. I purchase at least 20 dollars a week, there should be no reason to scam. If these tactic continue, this company will eventually lose money. There is more and more competition each day. PLEASE RETURN MY MONEY!

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BarbaraS7
Cottonwood, US
Nov 02, 2013 1:45 pm EDT

I just found charges on my bank statement and I don't even play any games. I go through and look at the different ones and see if any are free or sometimes they give you free chips (or I thought they were going to be free). I glad I came to this page for another concern, so far I have had the same bad experiences as lots of other people and I thought I had done it myself. Now reading this I will call the bank and have them cancelled. Thanks to everyone who takes the time to write, otherwise they would just get away with it .

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Mojo57
Alexandra Hills, AU
Nov 04, 2013 5:01 am EST

I was up to level 250 and like a fool I have spent money getting this far. I stopped playing while I had dinner and it had reset itself to level 1. What the hell. Refund please...

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Linda Flowers
Frostburg, US
Nov 05, 2013 7:37 pm EST

How do I keep from losing my game when I receive a phone call Thank you for any help!

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Holley Christie
Biloxi, US
Nov 10, 2013 11:39 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I had 65 credits ( 1 ticket, numerous 3 moves, and several extra plays, that I saved. Well I was stuck on level 135 for like a month now, logged on today and all my saved credits are gone ! What happened to them ? Do they expire ? Also they changed level 135 which was strange but a lot better !

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Tracybob
Dover, US
Nov 16, 2013 2:07 pm EST

My extra lives keep disappearing . You have taken more 50 life's from me. I would like back.

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Linda Lou Lou Lou
Tarentum, US
Dec 02, 2013 7:34 pm EST

I have been given tickets for all my levels, go to use them and they font work...I paid before but I won't again...this needs fixed...also had over 75 lives saved IP and they vanished...I had been saving them for the tougher levels...

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amanda bonsall
Port Arthur, US
Dec 16, 2013 11:47 am EST

My son was playing the tank fighters game and accidentally purchased credits in the amount of $96.99... I want my money back. I would never make a purchases of this amount on a game.. please reply to me as soon as possible. i need this money for Christmas. My email address is camo.queenfb@yahoo.com... thank you

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maryjane kadelski
Philadelphia, US
Dec 23, 2013 4:22 pm EST

Paid for gold bars next time I went to play they were gone tired of paying and getting nowhere stuck on level 347 and no chance of winning without buying tons of money for boosters I have paid alot of money to play .The least they can do is let you skip the board I am considering stopping candy crush its a time waster and a money grubber.

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Lady Hecate
Millersville, US
Dec 27, 2013 12:31 pm EST

I have been on Level 149 for a long time trying to make it without paying anything, which I always end up doing anyway. Well I finally cried "uncle" and kept feeding the .99 and the $1.99, etc., and I finally was able to get two square candies to match up and explode together. That was my last move and I was so happy to be finally out of there. I slid those to square candies together and they exploded. I almost jumped for joy. However, to my dismay and anger, and frustration, let alone hitting my pocket book, it told me I failed! Something is wrong. I had achieved over 90, 000 points and all blue balls checked as well as the line balls. The only thing I needed when I started paying was to line up two square candies and it tells me a failed. Can this be fixed?

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Khalilah Cousett
Cincinnati, US
Jan 11, 2014 4:17 pm EST

I was on level 149, you made an error taking me back to level 98. I e-mailed you no response or correction. How does this happen? This is pure bull crap! Khalilahcousett@yahoo.com [protected] I was playing the game on my droid when this error happened.

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Diane Lauritsen
Whiting, US
Jan 18, 2014 9:05 am EST
Verified customer This complaint was posted by a verified customer. Learn more

facebook took $200.00 out of my bank last night and it is pending on my account this was not authorized at all. please call my bank at [protected] to remove the charge. I can't believe this is happening to me. Can someone PLEASE call me back at [protected] everything in my bank is going to bounce if I don't get this resolved. I have been a loyal customer for a very long time and I really need someone to call me and help resolve this problem.

Thank you, Diane Lauritsen

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Diane Lauritsen
Whiting, US
Jan 18, 2014 9:08 am EST
Verified customer This complaint was posted by a verified customer. Learn more

please help with my problem

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rrsmithab
sherwood park, CA
Jan 26, 2014 1:07 am EST

Candy crush charged me 80.00 through my Rogers account and there is no way i spent this amount. 40 maybe! Now they wont return my requests for a breakdown.

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Alabama Gal
Brewton, US
Jan 26, 2014 3:21 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I too am a victim...I thought I was paying $.99 for some charms...instead it was $10..which 3 charms are gone in 10 seconds if
you use them on ONE game! I have friends that go broke buying charms, bonuses, candy, etc on this game..it's worse that
crack cocaine, i call it personal gambling addiction.

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Alabama Gal
Brewton, US
Jan 26, 2014 3:26 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

also on candy crush you can only use 5 of your lives in one session...unless you have the screen where it lists all the friends that
have sent you either lives, a move on ticket or Xtra time play.
Never, ever, click on all those friends gifts at one time...use what starts the game, then x out of all play and your gifts screen
should pop up with gifts/rewards. I find it best to click on the ticket to move next level first, then the Xtra play reward.
remember never click on all the rewards, gifts on that first screen when it pops up. And there is CandyCrush help
site that will give you the clues to finish a level for free...just keep an eye on the right side of your screen where all the ads
pop up...if it's there, click on that website before you leave the game and get help you need...it's an advertisement

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nancy marmet
Schenectady, US
Jan 26, 2014 7:54 pm EST

Four times I was about to complete level 75 on the dream level and right before I was going to make the last move to complete the level the game would freeze up...I bought a few extra moves but still it would freeze up --- you owe me at least $5.00! What a rip off!

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PENNY WALLEN
st marys, US
Feb 20, 2014 1:41 pm EST

MY SISTER WAS PLAYING 160 WHERE U HAVE TO BEAT THE TIME U HAVE TO GET 20, 000 GOT A SCORE OF 28.980 AND IT DIDNT TAKE WHAT THE HECK THIS DUMB GAME NEEDS FIXED ITS A FUN GAME BUT NOT SO FUN WHEN U GET RIPPED OFF

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Margiechan
AU
Mar 09, 2014 7:39 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Where do your gifted lives go? I updated the game and my 33 lives disappeared. This is unfair.. Does anyone from Candy Crush read these complaints? It turns me off the game

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Sharon1010
Leonia, US
Mar 18, 2014 1:51 pm EDT

YOUR GAME SUCKS AS SOON AS I GET CLOSE THE OWL FALLS I WILL STOP PLAYING THIS STUPID GAME

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Demisha Brown
Aurora, US
Mar 22, 2014 2:46 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

my card was charged 100 dollars and i have no clue about why

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Glenda Bailey
Martinsville, US
Apr 10, 2014 4:22 pm EDT

I was charged $69.20 that I did not authorize, I have no idea what is was for and would like to get my money back

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Brenda O
Brooklyn, US
Apr 15, 2014 12:25 am EDT

I've purchased multiple moves in the past several days, trying to expand my life or get more moves and right when I'm ready to win the damn thing keeps freezing. How can I get my money back? This is very frustrating, I'm being robbed? Is there a glitch I don't now about? It's in the night owl game.

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wonderland alice
MY
May 28, 2014 6:04 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

yesterday i uninstall the facebook game - candy crush saga due to some error occur, then i reinstall immediately, but the game centre never give me back "8 lives", since from day 1 i already upgrade from "5 lives to 8 lives" paying real money for USD, please get back to me for 8 lives!

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phyllis warren
US
Jul 16, 2014 7:46 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

How do I retrieve the gifts my friends send me? They never appear in the friend box so once I play 5 times I need to wait for the next 5 times. Why bother even asking friends for lives?

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Beth Helms
US
Jul 16, 2014 9:22 am EDT

I KEEP GETTING AN ERROR 1007 MESSAGE AND IT TOOK AWAY ALL 5 OF MY CHANCES that other players had sent me. PLEASE FIX ASAP AND GIVE ME BACK MY CHANCES.

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Minime5257
US
Jul 21, 2014 1:09 pm EDT

Don't play with that little freakin bird. Cost me 22$ don't kno why and I won't be playing ANYMORE, !

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SandyBeach Burke Sizer
Elizabethtown, US
Oct 05, 2014 10:51 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I was on level 273, then my iPad prompt me to update the Candy Crush game, so I did. When I went to play The Candy Crush upgrade set me back to level 266. How do I get this resolved!?

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June McKeehan
Metlakatla, US
Mar 06, 2015 5:28 pm EST

I tried purchasing more lives or whatever you call it .i haven't received it But yet your taken it out of my account.PLEASE rein verse my account I don't want to pay for some thing I'm not getting.

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sandr50
Alexandria, US
May 27, 2015 5:11 am EDT

I am so so so sick of every time I win a hard game candy crush sends me a problem with candy crush and clearing the game I just played. You take my lives, clear my games, send rebooting as I am winning a game and I am so close to the end. I am just sick of it. I can't challenge an one because I keep getting my games interfered with. I'm not playing this game until you fix the games!

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kreetika aggarwal
IN
Jul 09, 2015 1:14 pm EDT

I m at level 841..I have cleared that stage 9-10 times but stil it is not moving ahead at 842level.. and i had sync it with my fb a/c - funky_k_gal@yahoo.com
I play through my s3 phone. Fix the problem so that I can play ahead i already had spent so many lives on it... please do fix it as soon as possible...

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Joyce Danzero
US
Sep 08, 2015 4:56 pm EDT

This game stole 250, 000.00 coins. I tried it for the first time ever and my bet was supposed to be 2500.00. I used to just play Elvis, but it wants me to update and it says that I don't have enough memory on my mobile device. So I played the farm game, boring. On both Elvis and the farm game, I place my bet at $$ and hit "max bet" button. ON BOTH GAMES, I ONLY LOSE MY stated bet if $$, the vampire game took my max bet as 250, 000. This is so wrong. I'm about sick of these games.

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Anant Choudhary
US
Dec 31, 2015 1:54 am EST

I am using Window Phone Nokia 720. I reached the level 725 but now Candy Crush not opening on my phone. Let me know if there is issue with phone or you App.

A.N. Choudhary
+91-[protected]

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Karenladd
US
May 03, 2016 3:29 am EDT

I have been on level 1642 and have watched the cheat video. I have done exactly what they did to get the cherry to drop from level to level except the last level. No matter what I do it will not drop to the bottom. I am really getting tired of them trying to get you to pay to play on. I even used all my items that I have won to try to get through. They have so many hard levels, that it's not even fun any more. I don't mind a challenge when it is possible to win with out spending money, but this is getting stupid!

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Pearlie Mason
US
Oct 24, 2016 3:23 pm EDT

Candy Crush Sage on my iPad keep crashing halfway through my game. How do I get it resolved?

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Rbu
US
Jan 29, 2017 9:48 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Candy crush will not send requests nor do I receive any from other players. Does anyone know how to fix this? I have an exclamation mark in the upper right hand corner, but it won't let me click on it to see what it is .

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Kathryn Gette
US
May 09, 2018 7:25 am EDT

I was playing candy crush had hundreds of boosters and now I have none. I'm on game 3200 + don't know what happened but would appreciate them back

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