Menu
Login
On 7/17/23, I purchased a Denver Nuggets Funko Pop Collection. This is a limited-edition item, so I was happy that I was able to purchase it before it went out of stock. My purchase went through with no problem; I received a receipt showing it went through and was notified that the item would ship by 12/11/23. Four months later, on 11/16/23, I was notified that my order had been cancelled because the item was out of stock. It was not listed as out of stock when I was able to purchase it.
If it's out of stock, Fanatics should not allow someone to purchase it. With today’s technology and advanced inventory tracking, it is totally unacceptable and borderline fraudulent to oversell a product (to who knows how many people) and then cancel the order after 4 months of waiting and shortly before the anticipated delivery time.
It is my suspicion that the orders are filled in a way that benefits the business and not in a way that is fair to the customer. I was lucky to pay $52.77, which was a promotional discount, but now I feel that this is why my order was cancelled. Fanatics would rather fulfill a full-priced order, regardless of when the order was received.
I called customer service and asked to speak to a supervisor who could explain the process to me. I wanted to know how I was able to purchase the item if it was out of stock and to learn how they decide which orders get cancelled or fulfilled. The representative would not transfer me to a supervisor, gave excuses for why there was no one available, and would not provide contact information for any supervisor or take my contact information to give to someone who could assist me.
The company has tried to resolve the issue by providing a coupon or to tell me that the order was cancelled by the warehouse because it was oversold. Neither of these things explain how this happened or help to resolve this issue at all since the item is now out of stock and impossible to purchase anywhere other than secondary market sites for far more money than I originally paid.
This whole process is poorly run and shady, and unfortunately, it seems to be a common occurrence at Fanatics.
Desired outcome: I would like to received the item that I purchased
