Menu
For Business Write a review File a complaint
Firestone Complete Auto Care

Firestone Complete Auto Care review: Charged twice for labor

C
Author of the review
11:25 pm EST
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I scheduled to have a right low beam light replaced due it was out.. Only the low beam we out, high beam and the yellow light worked fine! I went to the location at 4221 E WT Harris Blvd Charlotte , NC 28215 on 1/3/24 My appointment was at 4:30. I normally get service at my dealership but had been in on 1/2/24 for an oil change/brakes and rotors and could not find any availability, so I scheduled with Firestone. Upon arrival, I was greeted, the guys were very nice, no issue with customer service at all. But I mentioned that I also wanted my left bulb changed just to have them both changed at one time. That was the perfect time for the techs to give me a heads up on the double labor, I would have declined. The service was done and my total was 134.88 for two bulbs, I thought it was steep but they laughed it off as if it was nothing THEN tried to say my coolant reservoir was leaking.. I then advised that I’m not a typical woman that doesn’t pay attention to my vehicle and I park in a garage and would have noticed.. I also mentioned I was at my dealership the prior day and my coolant reservoir was checked and there was no issue! I feel they tried to get extra money by fabricating! I went to the dealership today and had them show me that there was absolutely no leak and that Firestone was trying to get over on me! That’s horrible! Besides that I don’t understand why I was charged 46.20 Twice for labor and the job was done in less than 30 minutes. This has to to stop and I want to know is this proper procedure. I’ve never paid labor twice and I’ve had brakes done (front and back), it’s wild! I would like to note that no quote was provided to me and I was not told it Would be double labor for getting the other light bulb swapped while they were already under my hood. It’s robbery.

Desired outcome: Would like the second labor charge reimbursed and this location looked into for faking car issues to scare people into getting unnecessary service

Confidential Information Hidden: This section contains confidential information visible to verified Firestone Complete Auto Care representatives only. If you are affiliated with Firestone Complete Auto Care, please claim your business to access these details.

0 comments
Add a comment
  1. Firestone Complete Auto Care Contacts

  2. Firestone Complete Auto Care phone numbers
    +1 (800) 367-3872
    +1 (800) 367-3872
    Click up if you have successfully reached Firestone Complete Auto Care by calling +1 (800) 367-3872 phone number 0 0 users reported that they have successfully reached Firestone Complete Auto Care by calling +1 (800) 367-3872 phone number Click down if you have unsuccessfully reached Firestone Complete Auto Care by calling +1 (800) 367-3872 phone number 0 0 users reported that they have UNsuccessfully reached Firestone Complete Auto Care by calling +1 (800) 367-3872 phone number
    +1 (615) 823-6093
    +1 (615) 823-6093
    Click up if you have successfully reached Firestone Complete Auto Care by calling +1 (615) 823-6093 phone number 0 0 users reported that they have successfully reached Firestone Complete Auto Care by calling +1 (615) 823-6093 phone number Click down if you have unsuccessfully reached Firestone Complete Auto Care by calling +1 (615) 823-6093 phone number 0 0 users reported that they have UNsuccessfully reached Firestone Complete Auto Care by calling +1 (615) 823-6093 phone number
    +1 (800) 752-0379
    +1 (800) 752-0379
    Click up if you have successfully reached Firestone Complete Auto Care by calling +1 (800) 752-0379 phone number 0 0 users reported that they have successfully reached Firestone Complete Auto Care by calling +1 (800) 752-0379 phone number Click down if you have unsuccessfully reached Firestone Complete Auto Care by calling +1 (800) 752-0379 phone number 0 0 users reported that they have UNsuccessfully reached Firestone Complete Auto Care by calling +1 (800) 752-0379 phone number
    Phone support
    More phone numbers
  3. Firestone Complete Auto Care emails
  4. Firestone Complete Auto Care address
    406 Gallatin Ave., Nashville, Massachusetts, 37206, United States
  5. Firestone Complete Auto Care social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 05, 2024
Firestone Complete Auto Care Category
Firestone Complete Auto Care is ranked 23 among 493 companies in the Auto Parts and Repair Stores category