Fitness 19
Reviews and Complaints

First off, I have to say that Fitness 19 is an excellent fitness company. The problem I have here is not with Fitness 19 itself, but a particular location. The clientele at this particular gym sucks! I absolutely can't stand working out at the Fitness 19 located in Commerce, MI on Union Lake Rd. The problem I have is that it's ALWAYS too crowded, no matter what time of day you go in there. Additionally, the other members are super annoying and most of them do nothing but stand around and get loud and obnoxious or wander around the gym, get in other people's way, and disrupt concentration for those who are seriously trying to work out. They think it's a big country club or something, and the last thing on their minds is to be considerate to other members and let them work out in peace.

Also, the young punks who go in there are over the top. They think they're thugs and do nothing but get loud and obnoxious and stand around and talk instead of working out. All they do is stand around and laugh and giggle like a bunch of little elementary kids. GROW UP, DORKS!

I have gone to another Fitness 19 nearby and it's excellent. It's a night-and-day-difference.

the manager name is Dean working on Sunday morning. he told me that since i was charged for the monthly fee on April 15 that means I can come in until May 15. As a bonus, he "awarded" me more days so that i can come in until the end of May. However, when I remind him that I was charged for the last month when I signed my contract with Fitness 19, he became upset and asked me "Why you cancel your membership if you want to continue using the gym ?" . I gues his brain is not that good since he doesn't understand how to count the days. The last month charge on the contract should me I have the right to continue my gym visit all the way to June 15 and the April 15 charge means i have the right to visit the gym until May 15. He then said "OK, Is that you want ? To come until June 15 ? OK you can come in until June 15 and Merry Christmas"

I gues Fitness 19 can afford to hire only managers with low brain power. How come a customer who has been paying his monthly membership fee is considered as asking for free gift ? I only asked for what i have paid for and what i had been promised for under the contract. I guess Dean thinks he can trash a customer as he likes even though a loyal customer. He just doesn't care about customer satisfaction, just what makes him feel good.

His assistant was also a clown. When I asked him about Dean just said to me, the assistant said "he is the manager, so he can make his rule". Oh really ? Forget the contract, never mind about our lies and just do what we tell you to do. You expect me as a customer to ever come back to Fitness 19 ? I don't think so...you are a snake.

The owner refuses to buy a decent scale for the gym. The scale in the gym is a piece of crap that does not give an accurate weight. He wants our money, but refuses to buy basic equipment for the customers. It took a ton of complaints and threats from customers to leave the gym to "encourage" him to buy window shades. The sun was glaring in the morning. Customers avoided the treadmills because of the glare in the morning. I guess invested in a medical scale is too much to ask. Anyone have an address or number for corporate?

I am not surprised that you cannot contact the corporate site. Apparently they are not interested in their customers. I have belonged to this club for a couple of years and have paid their $20 a year for "upgrades" to the club. Absolutely nothing has changed. Most machines do not yet have TV's, there is no new equipment, no upgraded equipment, no additional lockers, etc. There staff is on the job mostly to sign up more and more people creating an increasingly crowded environment. In winter, you can seldom find a locker, a machine or even a place to hang your coat. I know I am not the only one who needs the distraction of a TV to keep going on the treadmill or bike, and they are often not available. With all the money they are collecting, when are they actually going to do something ? If they never intend to make improvements, drop the additional charges !
Maybe they would not have the turnover that I see if they would actually live up to their contract !

When I got pregnant, I wanted to hold up my membership, but they told me to pay $5 a month to keep the membership or I have to pay another initiation fee when I come back. I decided to pay the fee every month to keep the membership and one day I stopped by there and said I want to hold my membership from this month. A man who seemed to be the manager said "OK, " but next month I was charged more than $5. I called them and they made me talk to the new manager. She said they just changed their management but she didn't get any note from the previous manager saying that I'm pregnant. I told her that I gave him the verification of pregnancy and he said "OK." But she said according to the policy I need to give them a doctor's note, not a verification of pregnancy. I refused to do that because I already got the approval from their staff even though he's not working anymore. Next day I called again and she told me she talked to the previous manager but he said he didn't say "OK" to me. He lied! I went to the club myself and asked to talk to the staff who was there when I was talking to the previous manager, but they wouldn't let me. Very dishonest and unprofessional!

I am a client of fitness 19 and lately, this place has taken a turn for the worst. Mainly, my complaint is with the lack of professionalism and good customer service. All the employees walk around this place like they're gifts to earth, and do not go out of their way to help you. One of my largest complaints is the constant cleaning they are doing during store hours...NOW, i know what you are thinking, "why is this ### complaining about this place being clean?" Well, that is not the case here. I know many other people know what I am talking about when i say it is hard to breathe when dust is being kicked up all around you. It seems to me like this company does not want to do the cleaning when they close when it seems most appropriate. Vacuuming and the constant dusting is very irritating when one is trying to get their gym on. This makes it hard to breathe and makes the ambiance of them gym not so fun to be around. CLEAN ON YOUR OWN TIME! spare my lungs.

That is all. Whew, i feel better!

###s run this gym. They did not charge me the initiation fee and kept calling asking for the number to my card, even after I had given it to them. After being a client for 6 weeks I decided the gym was smelly and run down and the employees didn't care about anything other than their own muscles, so I walked in my letter of cancelation. Next day I was charged for another month, which I figured was policy for not having 30 days notice. Then they called wanting my number again to charge the initiation fee, saying my card didn't work, however this is the same card they had charged the monthly fees to. They also threatened to send me to collections if I didn't pay the initiation fee, so angrily I paid it over the phone and amazingly the card worked! Then 2 days later they called saying that I still needed to pay my initiation fee. I called again and they checked and said yes it shows you paid it already. Then a month later I see that they have charged me for another month of service even though it has been over 30 days since I took in my letter of cancelation. These people have no idea it they are coming or going. Don't use them, it will cost you way more in the end with fees and frustration.

This company advertised a promotion to come in and try Fitness 19 for FREE for 7 days! I went in to inquire about this and to begin with I waited for over 10 minutes while a salesperson sat less than 10 feet away from me chatting with friends that were their working out! Secondly I felt as though purchasing a new car would have been easier than receiving permission to workout at a Fitness 19 because their sales ploy it relentless! Finally after signing the guest book for liability reasons, which I understand, and a LONG unnecessary tour (sorry but you can see the entire facility from the second you walk in and I doubt people need a 15 minute tour) next I was told random facts about the building (i.e. square footage, building materials), finally when I sat down with the sales person to inquire about just starting my free 7-day trial he informed me that if I didn't sign up for one of their plans then I could work out at this location tonight but it would cost me $10! NICE FALSE ADVERTISING!

Let me know how many others have experienced this!

The fitness equipment has spills from client’s perspiration, sports drinks, dirty shoes, etc. and hasn’t been cleaned in months or if it has it’s done very poorly. Vacuuming does get done on the main walkways however under and around the exercise equipment is a mound of dust, bottle caps and hair. Both restrooms have a foul constant smell, and the toilet commodes have hair, urine and dirt caked about the commode stool. The floor is often “sticky” with urine. The restroom floor is frequently littered with bits of toilet paper and balls of dust/hair. The ceiling fans blades are thick with dust and hair. The front desk staff appears to be ill equipped and untrained to maintain such a revolving door operation that involves the loss of human body fluids. The owner/manager doesen't care about how clean this facility is and I'm sure the health department would really like to know what's really going on here!

We joined the gym recently and signed up for a free personal training assessment. They misled us into thinking that we had to pay a one-time total cost that turned out to be the monthly payment for 6 months! We are very bright, very educated people, but naturally trusting, I am afraid. The contract is written confusingly and when you have someone misleading you verbally, you naturally think that the contract is confirming what the trainer is saying. When we got our second bill we went right in thinking it was an accident. Although the assistant manager was made fully aware of the situation, he would not allow us to speak to his manager and stated that "there was nothing he could do." Now we are locked in a 6 month contract with ridiculous premiums. Where are the moral, honest people in this world? Certainly not here at this Fitness 19.

My name is Nsimba Kuedituka and I had a family account with fitness 19 located @ 141 W.Foothill blvd.# C.Upland, CA 91786[Bus:[protected].The general mgr.is JOE NAKAMURA.I cancelled one person from it in June 2009.It was a family account of 7 people.the cost was $35/month for all of us. After that one member was cancelled, my monthly payment should have decrease to $30/month, eventhough i had requested to cancelled the entire account(7 people)but they didn't(a mistake from Fitness19!), but instead they kept on drafting $35 from my account from July 2009 to September 2009.When I went to the center to bring it up to the manager's attention, instead of offering to credit my account back(which i did myself directly with my bank as a dispute of an unauthorised drafting), the manager offered to compensate me with a gift certificate of "18months free" of membership that needed to be activated by 12/2009.On nov.20, 2009 i went to the center to activate the gift certificate, I spoke to TAYLOR @1:45PM AND HE REFUSED TO ACTIVATE IT, stating that since he did not know who issued it, he could not honor it.I think he refused on purpose, knowing that the certificate was going to expire after Dec.2009, and if we brought it back after Dec.it wants be honored.
This kind of behavior from fitness19 from start is very unprofessional, unacceptable customer care services.They are not honest nor loyal to the members. They are cheatting! And need to stand behind their words. If my bank did not dispute it, they would have kept my money.I think that they should honor my Gift Certificate and give my entire family(7) the 18months free as promised.I'm disappointed and WILL NEVER RECOMMEND SOMEONE TO FITNESS19 EVER!
Sincerely,
Nsimba

This particular gym franchise and fitness19 in general are engaged in fraudulent advertisements.
Fitness 19 advertised 5$ per month subscriptions and when I inquired all the details about this offer they sneak in the details that its only from two days of the week. I would not do business with anyone this dishonest.

This gym is the worst. No showers, child-care workers texting while Ted Bundy tries to pick up your kid, equipement failure, lying salesmen, and trainers that couldn't train a turd to smell bad. After 1 month their, I was ready to cancel and couldn't until I faxed 3 letters, sent 2 letters certified, and finally had to close my bank account. DO NOT JOIN THIS GYM ANYWHERE!

A clerk who was canceling my membership very conveniently misunderstood that I was canceling the whole family (including a separate charge for using the child care center). I am continually billed for the gym that no one in my family has used for 3 months because "my husband is still a member". The manager (Anthony) is very rude and stated that "I had a personal vendetta" against Fitness 19. Buyer Beware!

I went into Fitness 19 last week to check out the facilities because I was thinking of joining a new gym and was not impressed. The gym itself was a basic gym which was expected but what I didn't like was the staff. They use a lot of high pressure selling tactics to "close the deal" and it all is a bunch of baloney. Things like "Oh you’re so lucky, last day of the sale" "You’re getting a really great deal" "If you don't sign up right now you're going to miss out and prices will raise tomorrow" etc. I receive coupons every week saying there's a sale. I left there with a really bad feeling about the place and it was all because of how the staff made me feel. I actually had every intention of joining before that. And of course there were a lot of "extra" fees after they made their initial pitch. The manager came over and was asking if they told us yet about the first and last month fees, processing fees, etc. $199 processing dues come on all they have to do is enter into a computer. I just did not like their tactics it made them all seem slimy and was the reason I changed my mind about joining. I decided it was worth the couple extra bucks to join the gym right down the road.

I am reading all of these complaints and it seems like it is a lot of people complaining not because Fitness 19 did anything wrong but because they did not get there way... looking at the Fitness 19 website www.fitness19.com they have over 100 gyms nation wide with only a handful of complaints it seems like they may be the best option for someone looking for a gym and the people on here complaining because they had to pay a last month or because they would not get a better deal on adding a family memeber? are they not the best price anyways? why complain when you are already getting a lower price than the competition? dunno just seems like a bunch of people with petty problems that have no outlet other than to complain on the internet about a gym that is giving a better product and price than any of the competition.

This is the w0rst website ever! I have been to many fitness 19 gyms when I go out of town for work, and not once did I find something wrong with them! Everygym is very clean and organized and has every type of equipment any body can use whether you are a hard core body builder, a cashual work out, or have never worked out in their life before. I have been to so many gyms in my life and only a few, besides fitness 19, have the most comfortable workout feel, cleanliness, and variety of top of the line equipment! All of my experiences at fitness 19 were awesome! Any body can go to any business and critique a simple spec on the ground and blow it up by making the business sound like it is a hell of a place to be in. This is not true! Stay positive and look at all of the positive things in life cause there is no way the negative crap can over win any of it. Everything you see on the news or these website are all bad things about everything! When does the news ever tell the public about the good around the coutnry. Not as much as the bad that goes around.

My husband and i were fitness 19 members for about a year. 6 months ago are son became increasingly sick and due to outstanding and overwhelming hospitals bills we were no longer able to pay for many things including our gym membership. I sent a letter to fitness 19 in july to cancel our membership. They called me in august saying they never received it and that i had to pay for that month. I refused and sent another letter stating it was my 2nd attempt to cancel. They are now charging me for two months. I explained to the manager chris our situation in tears and he could care less. There is no corporate number if you have problems like this you are just on your own. DONT SIGN UP. Even with a medical emergency they refuse to care!