Menu
For Business Write a review File a complaint
Fitness 19 Customer Service Phone, Email, Contacts

Fitness 19
Reviews and Complaints

www.fitness19.com

Learn how the rating is calculated

2.0 2 Reviews 227 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Fitness 19 Complaints 227

ComplaintsBoard
R
12:54 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Well, I have been reading these complaints abouit Fitness 19 and can't say that I'm surprised. I too was a victim of their deceptive business practices. I can't tell you how many times we were told that we were "Owners" of the club. But mysteriously enough, the company balked at putting anything in writing. Everything was carefully stated verbally that you...

Read full review of Fitness 19 and 8 comments
ComplaintsBoard
S
6:00 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Fitness 19 awful company

I signed up for a new gym membership with Fitness 19 on June 7, 2008. I was told that my initial membership costs would include a one-time activation fee of $49 and the first and last month's dues at $17 per month, bringing the total to $83. All dues thereafter would be $17 per month. My contract stated that I would be charged on the 15th of each month, which I took to mean that on the 15th of June, I would be charged the $83. However, when my first credit card bill arrived, I was charged $100 (The $83 initial costs plus the next month's dues of $17). After analyzing the situation, I determined that my dues for the first "month" were actually for only 8 days, not a whole month. What I believe happened is they charged me $83 on June 7, $49 for my activation fee and $17 per month for what they told me was my first and last month's dues when in reality the first month was only 8 days from June 7-14. Then I was charged another $17 on June 15 for the next month, bringing the total on my credit card bill to $100. I am disappointed that they misled me like that. They should have been honest with me and claimed that the first "month" would only be 8 days or until the 15th of the month, or they should have charged for the next month's dues 30 days after June 7 when I signed up or prorate the monthly dues based on the June 15 date. Charging me on the 15th of each month doesn't make sense because if that's how they do it, then all new members should sign up on the 16th of each month to get the full month for the dues they pay and wouldn't it make more sense to charge on 30 days increments from the date each new member signs up? It is fairest to the customer that way. That is my main complaint.

Read full review of Fitness 19
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
W
12:54 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Fitness 19 cash customers /lack of area to work out

I am a cash paying customer. I have wanted to pay my dues for the whole year up front. I was told by the "bookkeeper" that they don't like to do that. So I started out with a 3 month membership, than again I wanted to renew with cash and again was given attitude about paying up front with cash. I am paying customer one way or another and do not wish to give out my account information to the gym.They want to run the bill each month from a credit card/ your checking account; however their is no security against identity theft. They leave their office door open with all the files in it all the time. It is doubtful that run a background check on the employees (which seem to change frequently). If you do not buy into their Personal Trainer gimmick and wish to be left alone to work out, you find the staff staring at you as if you are not wanted there. The suite they have rented is way to small for the number of members. The personal trainers take over any room left over so you have no where to stretch out properly before your work out. Members end up outside in front of the building warming up. I did like going to the gym, but Fitness 19 Staff could loose the attitude. It is doubtful I will renew.

PS They should clean the boogers off the changing room walls GROSS!

Read full review of Fitness 19 and 1 comment
Hide full review
1 comment
Add a comment
J
J
jones1
US
Mar 21, 2010 7:39 pm EDT

you know whats grosser? the people that PUT the boogers on the wall of the dressing rooms. SOME people are just plain rude and childish, that they wouldn't grab a tissue and expect people to clean up after they wipe their snot on the wall...

ComplaintsBoard
E
10:56 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Fitness 19 lying to customers

The business tactics of this company are based on deciet and cheating the customers. They are only obessessed with increasing their client base population. When I first signed up for a membership, an obscene total was calculated. I asked the ower to reference a friend who was a member and had obtained membership at a much lower price. Shamefully, the owner adjusted the price to the MUCH LOWER price, nearly 100 less. The owner also talked about re-newing the membership and quoted me a price which was reasonable for the entire year. However, when time came, the money I had to pay just to renew was 50% more than what he had quoted me. When I called to speak to the owner, no could find them for over two weeks. Finally, after calling numerous times, I called and spoke to them and they denied ever quoting the price for the year's renewal. The owner said that they would write the informaiton down on the contract, however, when I reviewed it, the quoted lower price was never documented. It is a shame to see what this company is amounting to. Becareful and RESEARCH your facts and prices BEFORE even approaching this company.

Read full review of Fitness 19 and 4 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
4 comments
Add a comment
L
L
lilmo
Coon Rapids, US
Jul 20, 2011 12:03 am EDT

OMG! I am currently trying to get the last of my 16 personal training sessions figured out because I'm moving, and guess what? SAME PROBLEM! No one will call back, you can't find the owner, he is never there. I finally went in after 3 months of calling, and the manager said he would call me back, one week later...NO CALL. When I went inm they said they lost my personal training contract and would figure it out and get back to me...this is 300+ dollars worth of training. Small claims court here I come

C
C
CustomerServiceDept
Iowa City, US
Aug 29, 2009 4:47 pm EDT

I am sorry. For your troubles, I am authorzing some sex for you.

W
W
watcher83
US
Aug 29, 2009 4:46 pm EDT

I have been a member since it opened, and have nothing bad to say. If you pay attention to the polite sales people, everything seems pretty cut and dry. Can't find a cheaper option out there that offers as nice of a facility as they do.

W
W
watcher83
US
Aug 29, 2009 4:42 pm EDT

Must have been pretty hard to renew your 1 year membership when it came time, at a gym that wasn't even open when your complaint was submitted. Makes it tough to use up a year 3 months before it opens.

ComplaintsBoard
K
11:19 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Employment seekers beware!!! Let me paint you the beautiful picture(s) that my husband and I were as "managers/owners" from our so called "friend" Owner of Fitness 19. For one, this company claims you are an "owner". .no money down but you get to OWN your own gym... NOT SO. you take a percentage of the net profit of the gym after the PYRIMID people are paid...

Read full review of Fitness 19 and 6 comments
ComplaintsBoard
V
6:43 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I signed up for a new gym membership with Fitness 19 on June 7, 2008. I was told that my initial membership costs would include a one-time activation fee of $49 and the first and last month's dues at $17 per month, bringing the total to $83. All dues thereafter would be $17 per month. My contract stated that I would be charged on the 15th of each month...

Read full review of Fitness 19 and 2 comments
ComplaintsBoard
T
3:43 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I am new to the Rochester area and have had a membership at Fitness 19 for about 6 weeks. I am taking classes at the local university and found out my tution covers the university's recreation center. I went into Fitness 19 and spoke with Erhan Guler. He was ready to allow me to cancel my membership until he found out I had paid in full. He refused to...

Read full review of Fitness 19 and 35 comments

Fitness 19 Reviews 0

Looks like Fitness 19 has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Fitness 19, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

About Fitness 19

Screenshot Fitness 19
Fitness 19 offers a range of gym services focused on providing members with affordable fitness options. They provide access to cardio, strength, and free weight equipment. Additionally, they offer personal training and various group classes to cater to different fitness levels and interests. Their facilities are designed to be family-friendly and community-centric.
How to file a complaint about Fitness 19?

1. Log in or create an account:
- If you already have a ComplaintsBoard.com account, log in using your credentials.
- If you don't have an account, create one by following the registration process on the ComplaintsBoard.com website.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website.
- The button is typically positioned at the top right corner of the website.

3. Writing the title:
- Summarize the main issue you have with Fitness 19 in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Fitness 19.
- Include key areas such as transactions, nature of the issue, steps taken to resolve, personal impact, etc.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint.
- Avoid including sensitive personal data in the attachments.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses.
- Utilize the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting.

8. Submission process:
- Click the 'Submit' button to submit your complaint to ComplaintsBoard.com.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Remember to follow these steps carefully to effectively file a complaint or review about Fitness 19 on ComplaintsBoard.com.

Overview of Fitness 19 complaint handling

Fitness 19 reviews first appeared on Complaints Board on Oct 2, 2008. The latest review Effective personal training sessions was posted on Aug 26, 2024. The latest complaint unsanitary kids playroom was resolved on Oct 30, 2014. Fitness 19 has an average consumer rating of 2 stars from 229 reviews. Fitness 19 has resolved 57 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
3.5
2 review
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Fitness 19 Contacts

  2. Fitness 19 phone numbers
    +1 (925) 327-1919
    +1 (925) 327-1919
    Click up if you have successfully reached Fitness 19 by calling +1 (925) 327-1919 phone number 0 0 users reported that they have successfully reached Fitness 19 by calling +1 (925) 327-1919 phone number Click down if you have unsuccessfully reached Fitness 19 by calling +1 (925) 327-1919 phone number 0 0 users reported that they have UNsuccessfully reached Fitness 19 by calling +1 (925) 327-1919 phone number
    +1 (925) 935-1132
    +1 (925) 935-1132
    Click up if you have successfully reached Fitness 19 by calling +1 (925) 935-1132 phone number 0 0 users reported that they have successfully reached Fitness 19 by calling +1 (925) 935-1132 phone number Click down if you have unsuccessfully reached Fitness 19 by calling +1 (925) 935-1132 phone number 0 0 users reported that they have UNsuccessfully reached Fitness 19 by calling +1 (925) 935-1132 phone number
    +1 (650) 578-1119
    +1 (650) 578-1119
    Click up if you have successfully reached Fitness 19 by calling +1 (650) 578-1119 phone number 0 0 users reported that they have successfully reached Fitness 19 by calling +1 (650) 578-1119 phone number Click down if you have unsuccessfully reached Fitness 19 by calling +1 (650) 578-1119 phone number 0 0 users reported that they have UNsuccessfully reached Fitness 19 by calling +1 (650) 578-1119 phone number
    +1 (757) 210-6400
    +1 (757) 210-6400
    Click up if you have successfully reached Fitness 19 by calling +1 (757) 210-6400 phone number 0 0 users reported that they have successfully reached Fitness 19 by calling +1 (757) 210-6400 phone number Click down if you have unsuccessfully reached Fitness 19 by calling +1 (757) 210-6400 phone number 0 0 users reported that they have UNsuccessfully reached Fitness 19 by calling +1 (757) 210-6400 phone number
    More phone numbers
  3. Fitness 19 emails
  4. Fitness 19 address
    160 Market Place, San Ramon, California, 94583, United States
  5. Fitness 19 social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 21, 2024

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.