Fitness 19
Reviews and Complaints

I joined May 2011 and signed myself and my husband up with the new facility. After talking with my husband, and after only a couple of days, I asked the assistant manager to cancel my husbands membership. He only wanted me to join. The man was very kind and said he will take care of it, no problem. When they opened in the middle of June and after we noticed the monthly payment did not change, we asked the assistant manager again to cancel my husbands membership. He said couldn't find my file and would get back to me later. He never did. I returned the several days later. The assistant referred me to the manager. After talking, I decided for her to apply 4 more personal training on my account with the credit they owed me at the time and I will pay to difference when it was balanced out. I stopped going in September after vacation and never went back because they still charging us for both me and my husband as of this month, December. After fighting for our credit, I feel now that I will end up cancelling too. Get with it!

Fitness USA does the same thing. Never give one of these fitness outfits your credit card number or pay with a personal check. If they insist (which they often will), then walk. I got out of a never used Fitness USA account because that credit card expired and the bank notified me that they were pestering them for my new expiration date! This occurred after I notified them several times that I wished to cancel the account. These outfits are notorious for this practice.

you a ### ###

i was injured at the fitness 19 in bellflower by the trainer who adjusted the seat wrong, when i came back to receive my refund ($200 I paid cash) they promised in full but only gave me half. When I told them how i was treated (after being injured the trainer left me didn't fill out a report or tell the manager or help me to my car) the manager shrugged told me i still use the gym. I told them I was also signed up under false information such as the trainer was certified for working with people in my condition (amputee) he began to yell at me in front of other customers and claim it was untrue and he could fax me a copy of the document (I have yet to get said paperwork) they gave me all but $20 back just to be petty told me i would hear from the district manager that also has yet to happen. There's a reason why they don't charge much it's because this company has no business sense or morals

Overcharged for personal training sessions and it has been a month and the charge still has not been corrected. Received flyer from Fitness 19 for discounted training sessions but they will not honor. The coupon does not say anything about restrictions. Looks like time to make a change since it is impossible to talk to anyone in charge about this. Everyone passes the buck to people who "aren't working" at the time I'm there.

If you got a change in credit card, then as a consumer it is YOUR responsibility to go through any recurring payments you have off of that card and update the companies so they have your accurate number. Gyms have numerous upon numerous members, and to keep track of every part of the billing information for each member is impossible. As the consumer, that is your responsibility if any of your credit card information changes, not theirs. Also, you assumed it was cancelled? How did you reach that conclusion? If you assumed it was cancelled, shouldn't you have called them and asked about your membership? I'm sure if you took the responsibility to be a good consumer none of this would have happened. Don't blame the gym for your account going into collections, blame yourself.

I guarantee the author of this review is a Fitness 19 corporate tool.

Im currently a member of fitness 19 and am working with a trainer. Who was the trainer so I can make sure I don't get them

The customer service at Fitness 19 in Westminster, CO is terrible. My account was on hold, because I wasn't using the membership. I tried repeatedly to cancel it, and got repeatedly dicked around. Every person I talked to on the phone told me something different, my calls were NEVER returned, and now they've reactivated my accound without my consent. I was unable to come in to sign the cancellation paperwork b/c I was out of state, so I was told to fax some info to them. Then they claimed my fax never got there, and the girl in charge of billing would NEVER return my call.

Aside from that, the place sucks to work out at. The machines are frequently broken, it's either way too hot or way too cold, and on top of that there's a trainer there who was a total creeper... he was the reason I stopped going to this place.

All I can say is STAY AWAY!

Special deals are special deals. Should have taken it when you had the chance instead of getting angry later. Do you go back to Jewel to get the better deal on the bread you bought the week before now that the sale price is lower?

Great gym, until you try canceling. Even after you cancel they will still charge you for an additional month that you are not there, even if they do not have any gyms in your area. If you move, you have to travel back there to cancel in person, because they will absolutely do no over the phone cancellations and will actually belittle you, argue with you and insult you. I rate this gym 0 Stars for customer service. Very terrible gym. Absolutely no customer service or appreciation. Choose a different gym...

They verbally explain the contract in order to get you to sign it and they do not cover the entirety of the contract which is illegal. They leave out the cancellation policies.

I have been trying to cancel for almost a year. Do NOT use this company.

The current manager of fitness 19 is condisending, rude, ignorant, and treats his employees like trash. Since he has become mananger, the hygiene of the gym has dropped. Machines are falling apart. Employees of this gym are constantly being hired and quitting. When will the owners learn what the problem is.

After canceling my membership 7/14 (I do have the cancellation paper) they charged me within the following 30 which I guess is ok. They charged me another month after that and I called in. They said it was a mistake on their part and that they are refunding that charge back to my account. I left it at that and last week april 2012 I received a letter that there was a problem charging my credit card and I should come in and pay the fee. Looks like they kept charging my account almost one year after my cancellation! Unacceptable. I went in a couple days ago he told me he is going to take care of this mistake from their end but he never called yesterday as he promised. Nice job Fitness 19.

It says it on the "contract" you signed!

that's because you're the idiot, not the club. When you sign up, they give you the option of paying for two months in advance...in other words, first and last months rent basically. I guarantee you that when you signed up, you only paid for one month, and the TOLD you that when you quit, you would be billed for one more month. They're not thieves, you're just ###ed

A 30 day written notice sounds pretty standard. Better than an 18 month contract that you can't get out of at other facilities

when you sign up they tell you ahead of time that you will be billed one last time and can use their facilities for the remainder of the thirty days.

I understood exactly what u are talking aout this same guy tried to screw me over talking me down like I was an idiot. I did the rule of canceling 30 days prior and then he said there was an issue in my account that they did not receive my last payment voiding my cancelation. So I would have to redo another cancelation & trying charge late fee.I paid that last payment. I gave them my bank statements saying there is money in my account & I just got paid direct deposit. They never had a problem before with getting money except my last payment. Trying to keep me locked in. He treated me like I was a stupid woman and didnt know what I was talking about. I got very angry did not even want to come back to finish my last two sessions with my trainer.. that was fully paid off already. My trainer well trainers because my original one I had was gone I wasnt even notified until I needed another appointment with him and that is when I found out my trainer left and took my contract with him.. but the trainers I did like. Now they tried to get another payment in September knowing I was fully canceled and I have proof because I made RICK write me some proof. I called there and told them they need to situate this and hopefully they do.. So if they ever try to go to my credit to start anything I have proof... The manager has no good customer relation and treated me like I have no brains. He really needs to step up or needs to be replaced.

'signed me up' is the key phrase here.

Where contracts are involved, it is vitally important that what the salesman 'promises' you actually exists in the document you are signing.

I also had problems cancelling my membership. I went in to cancel in April and was notified I had to put in 30-days notice (really? to cancel a GYM membership?). The guy I spoke with went over all my possible option and wasted a good 20 minutes of my time. I told him I hadn't used the gym in close to two years and want to cancel. Finally, after turning down the other options, he explained that one more payment would come out in May and then my membership would be cancelled. I asked if I needed to sign anything and he said it was not necessary since he documented everything in the computer. I was billed in May but also in June and twice in July. I went in to see about a refund and it turns out he had never documented my cancellation in the first place. He then attempted to pull all kinds of moves to pinpoint the problem on me and did everything short of verbally accuse me of trying to scam the system. He pulled up my contract and said I was called in June about my membership and found it odd that I didn't come in then. I let him know that no one from the gym had called. He said he had documentation of multiple phone calls. He tried asking me for the specific date I came in to cancel, which I didn't remember. He alluded to the fact that I had lied about coming in since I didn't know the date. I felt like I had done something wrong when in fact he was the one that intentionally did not cancel my policy so payments would continue to be withdrawn. When he refused to refund my money, I asked for a supervior's number and he claimed to be the manager. When I asked for the person above him he refused togive me a name and number for the longest time. When he eventually did, he ended up just giving me the number of another branch.

This is the most unethical customer service I have come across. After reading complaints online, it seems that they have a policy of scamming their customers. Stay clear of this gym!

I'm from Fresno, Ca and they did the same EXACT thing to me. It was a horrible experience there. I would never, never recommend anyone to that gym. The hours are horrible and their customer service is down the drain. I was only there for a few months and I wasted my time and money there. Never again will I join a gym. Dont give this gym a try it will scam you with every penny that you have. They give you tons of forms to look at to hide all the hidden charges to make sure you dont read it. Horrible work ethics!

I signed up over the phone. Was told one price, but a higher price was taken from my account. I canceled & noticed all kinds of money taken out of my account from them. I called & was told about annual fees, etc. that were NEVER mentioned to me when I signed up. DO NOT SIGN UP WITH THIS SCAM Fitness 19!

My husband was transferred from Fresno to Santa Maria, so I took my letter to Fitness 19 cancelling my membership, then hand delivered it Aug.29, 2011. They are still billing me eight months later. I sent them another letter with a copy of my original letter, sent it registered mail. Micheal, manager of Clovis Ca Fit 19, signed for letter. Fitness 19 is still harrassing, turned me over to collections. Mrs Moore from Universal Recovery called me, April 25, 2012. She didn't care if I had copies of my letters and the signed receipt for the registered letter. She said "I don't care what you have,
my job is to collect your money. We will be reporting this to your credit file." I can not believe these people, they are rude, no help with problems, and I don't know what to do about it except take them to court. Beth Mccady

I joined May 2011 and signed myself and my husband up with the new facility. After talking with my husband, and after only a couple of days, I asked the assistant manager to cancel my husbands membership. He only wanted me to join. The man was very kind and said he will take care of it, no problem. When they opened in the middle of June and after we noticed the monthly payment did not change, we asked the assistant manager again to cancel my husbands membership. He said couldn't find my file and would get back to me later. He never did. I returned the several days later. The assistant referred me to the manager. After talking, I decided for her to apply 4 more personal training on my account with the credit they owed me at the time and I will pay to difference when it was balanced out. I stopped going in September after vacation and never went back because they still charging us for both me and my husband as of this month, December. After fighting for our credit, I feel now that I will end up cancelling too. Get with it!