Florida Power & Light [FPL]
Reviews and Complaints

I received a letter from FP and L telling me I will receive my deposit back. But, I had a to send the company at least (5) five pieces of documentation saying that I lived at the previous address. It's been two years! I HAD to leave my house of 24 years due to Bank of America screwing up my loan application... I was evicted.. (that's a whole other story)..
so, now FPL wants me to send them docs saying I lived there, prove that I am who I am, etc, etc. Otherwise, NO $$$$ for U
and if I don't send all this in w/i a certain amount of time I don't get the $300.00 deposit. whats up with that?
That's alot of $$.! I am on disability, and need that $$$. I couldn't get all my docs together in the alotted amount of time. now what happens?

This is the worst and greedy company I have ever seen.

This company offers many ways to pay your electric bill. They wrote big size with the "free" word, but it is just a lie. This how it looks like in the website.
Fpl pay by phone is the easy way to pay your bill with any touch-tone phone using your bank account.

What are the benefits?

Convenience - you're provided with 24-hour access from any touch-tone phone
Saves time and money - you don't have to buy stamps, and you won't have to make any trips to the post office or an fpl payment facility
Quick - your payment posts to your account within minutes
Secure - you'll receive a confirmation number ensuring your payment has been received
Free - when using pay by phone, you won't incur any additional charges

Once you make the phone call they will tell you there is an additional charge of $3.25. I completely do not understand what is the free means by paying by phone?

FPL has the worst billing system of any utility company in the country. On top of it they are third rate crooks. If you have multiple meters, their system will not accept ACH payment or credit card payment. You have to send a check. But they give you like 5 days to send the payment. So if you are traveling and get delayed, they charge a late fee. Their people are rude, rude, rude.

OK so we have a past due amount and have been granted and extension. Also we have set up a payment plan. However FPL cannot send an actual bill correctly with all this information. They say the email us but the only emails we ever get are when the bill is past due and then they are just email threats to shut off our power. It's also nice of FPL to have late charges on every bill I do pay on top of reconnection fees attached to every bill. This company is corrupt and disgusts me. I have no problem paying this bill if FPL could pull themselves together and figure out a way to NOT step all over the little people that make their company even survive. I can go without power so I'm not worried about it being shut off. I've been without power for over 9 months I was just trying to pay it off. FPL is making this so difficult. Worst company ever!

FPL employee knocks on my door, 1 year old toddler was crying by the time I open the door he already left. When I see someone walk towards the parking lot I asked him if he was knocking at my door. He said look on your door knob your light has been cut off. With the toddler in my hand still crying, I told him I thought it was due on the 26th, today the is 29th he said "nope" I told him I can either call and make a payment over the phone or give him a check, right away. It was 86 degrees outside and I was cooking for my family at the time. He said nope once I cut it off someone else has to come and turn it back on. Are you Kidding? I actually begged him because I had to feed my kid and it was too hot outside, he shruggs and walked away. I said Sir please but it back on because I have to feed my kid. He did not even look back. Tears were actually coming from my eyes because my four year old would be home soon and I would not be able to provide food that day. I ran inside and made a payment within seconds. 24hrs would be when they can turn it back. Spoke with a supervisor, nothing we can do 24hrs. They did not put it back on until 10am the next day. What a bunch of cruel employees. Not only did I lose the little groceries, milk for kids and meat in freezer I had left but also no food, I had to collect change to go buy food for them. Why 24hrs to put service back on. Comcast, the minute you pay your bill once the payment go through the tv is back on. Telephone once you paid it is back in service. I hate this company and anyone that works for it should rot in Hell for being so heartless. I can't believe he left when I told him I would pay right away just so they can charge me $17.00. I woulds still pay the $17.00 as long as they turn the light back on. I HATE THIS COMPANY AND WISH I CAN GO AND FIND ANOTHER.

Reasonable Accommodation and Disability Discrimination:

I am required by law to say that term prior to even saying Hello and it is a royal pain to me to state it as it seems that many people that are
not necessarily ignorant not stupid but unaware that the only way they can legally respond while living in the USA is "What is your Reasonable
Accommodation" which in essence when those people that respond to me do not state it are violating my Civil Rights as they are not accepting what Title
111 of the ADA is.

I contacted FPL and spoke with several people at first stating what was required of myself by a Federal Law and after the obvious results wherein
people did not accept that the US Government classified my disability literally as my vulgar language without the ability to form the intent to get angry which when I do I most likely will say something extremely Vulgar, obscene, or
grotesque although I am not psychic to what will occur in the future. After stating the term of Reasonable Accommodation to over 8 people on individual calls to FPL that were all recorded with my knowledge prior to getting angry I had many individuals state out loud on their recorded line that they did not like my language which is the US Social Security Disability. Then I proceeded in future calls each time when calling back making conference calls to two or more people starting with Sandra and Cecile, then to Bernadette and
two others, then to Junior and Glennesha who did eventually get a supervisor on the line MS/Mrs/Mz. Bluntson who in essence did not accept
my Reasonable Accommodation statement and give it credit as the Federal law it is and she effectively antagonized me beyond belief in addition to violating my civil rights since she could not understand that the only way I can effectively
communicate to anyone is when they accept the Reasonable Accommodation statement and until they do legally I am not allowed to say even as much as to the why I am calling which if I did not have this disability which is protected by the shield laws concerning the ADA then I would be glad just to tell anybody the reason why I am calling them.

If people do not the respect Federal Laws concerning the ADA.

Then what if is was provable with quantifiable evidence that when I get purposely antagonized by anybody that does not accept the Federal Law called
Title 111 or Reasonable Accommodation that my cortisol thyroid heart muscles and a
myriad of other physical changes occur or could occur forcing a heart attack or a potential stroke could be linked to something that is equivalent to
psychological warfare, then what if I propose that the people that initiate this against me could be charged with a HATE crime which carries a criminal and jail time penalty.

After I said Reasonable Accommodation. The people at FPL disregarded the term and violated my Civil
rights.

Per the ADA (Americans with Disabilities FEDERAL ACT) regulations. The Civil Rights Division of the U.S. Department of Justice is responsible for the
enforcement of Title III of the ADA. When any company or retailer fails to comply with any of the ADA public accommodation requirements, regardless of how minor or how severe the violation that
retailer can be sued for disability discrimination via the DOJ first or an individual second.

I have a United States Social Security Disability
Impairment Code 2940, which is a combination of Tourettes (use of Vulgar language) and Aspergers Syndrome. I also have a documented sub –
Classification of IED (Intermittent Explosive Disorder) 132.34 – Verbal antagonistic outbursts
which as the term intermittent means at any
possible time wherein undue pressure is given due to real or perceived provocation. (In this case the FPL employees were the protagonists) I may say
something inappropriate, but that is documented as part of my US Social Security Disability, and it is not to be inferred as a danger to an employee (A
side note to Google reviews who try to block my reviews, you can think anything you want about my disability however you open your mouth in the
US against my disability in any way shape or form, pray that the DOJ does not talk some sense into you as I am making a disability discrimination complaint
against you for preventing me from speaking out the facts on your site). My doctors, and I find that the lack of interaction with people wherein people
initiate the interaction with myself as an individual as one of the triggers that causes outbursts.

(Google reviews when they do not allow me to state truthful happenings in my
reviews they also are violating my civil rights and performing disability discrimination towards me. Lets see how their code of ethics and censorship withstands DOJ intervention as I am copying all of how you try to hide inflammatory factual events from your web reviews as what you think you
can stop as a form of censorship.)

Fpl sent me a bill on the 9/16, so they claim. I receive the bill on the 22nd of september in the amount of $220 before power gets cut off! Mind you I have been current with them. Due date was for the 24th of september and will be cut off on the 26th. 4 days turnaround. I made a payment to a so-called non authorized agency and because fpl didn't see the payment in their system which they say "it's not our fault", power will be cut off. I have a 4 month old and they don't care! Big corporation with no humanity! All of you who work for that company should burn in hell! Scams!

FPLAutoConnect policies discriminate against foreign property owners, minorities, and the disabled. The AutoConnect program works by automatically switching power to the property owner's name if a tenant disconnects electricity. This is to keep the power going and relieve the need of the owner to make a call to FPL and pay a deposit and connection fee.
FPL will only allow a property owner to enroll if he is incorporated in Florida and owns at least three rental properties.
This discriminates against foreign owners, minorities, and the disabled who usually have only one or two rental properties and lack the sophistication and resources to incorporate. If the power goes out, all appliances shut off. It is bad enough that we are looked down on. We are trying very hard to succeed economically in the US, and FPL makes it that much harder for us. I demand this policy be revised. I am contacting the state's attorney general, ACLU and other organizations to pressure FPL to make their AutoConnect program fair and accessible to foreign property owners, minorities, and the disabled.

I had a pass due amount of 161. 00 due on 5 / 23 / 14. On this day at 9. 00am in the morning my service was disconnected. Why in the hell did you guys disconnect my service on the day it was due and on a 3 day weekend. Knowing that if i didnt pay that day before 4. Oo pm i would be with out service until the next business day in which would be tuesday. You mf are so. . . Tacky. And no concern for families with young kids that are having hard times. If theres every. . . A new electric company thast comes to florida. Fpl can kiss my a$$.

So 2 months ago my credit card information was stolen so I changed my account number literally 2 days before fpl was suppose to get withdrawn, I didn't have a chance to update my info with fpl because as many know ..you can start an online acct and it would say your log in is wrong even if its not ...anyway because my payment didnt go through this ONE time they refuse to take anymore online or credit card payments ..although they always recieved a payment...now they charged me for deposit that got discounted for automatic withdrawls and shut my light off within 2 min of me answering the door cuz the woman diana expected me to carry 200 in my pjs ! Seeing my kids u would think she would give me 5min!n I call fpl and they tell me well she didnt have to wait ...SO WHY THE F*CK DID SHE KNOCK ON MY DOOR IF SHE COULDNT WAIT 5 MIN FOR THE CASH WHY!?

We have owned the property at the previous address for 7 years now. FPL has been trapassing on our property since then, their excuse is that they own 25 feet of MY LAND around their electricity cables. The walk in without permission, cut our trees, and have gone as far as threaten my family, even though we have placed complaints in several occasions. My mother was crying today while one contractor from this company walked in our backyard, cut down a 30 year old mango tree, and refused to leave our property even when we called the police. Still, I pay large amounts of money for the mortgage of the land FPL claims they own. I gess that our so called constitutional rights and Property law do not apply when privately owned companies that have govermental contracts are involved

Fpl is making me pay a deposit of $590!

Let me explain my history with fpl... When I was 18 I moved into my house. I had no credit whatsoever so when I connected service for the first time I expected a high deposit. Just as I thought it was about $350. My bills ranged from $50-$80. I am now 2 years later moving into the same house and fpl is asking for a deposit of $590! That is the craziest amount of money for a deposit I have ever heard of. I am now 21 years old and have some amount of credit, I have never paid a late bill I am just new to having credit cards and other things. So I don't have bad credit I just don't have a lot. I asked fpl where this amount was coming from and they say from the previous tenants (Which this is my house I have been renting for the past 2 years so I know who they were.) the deposit is based off the highest bill times 2, or something along those lines. I tried getting through to fpl because the previous tenants had 8 people living in the house! That's a lot of electricity to be used. Where there is me who is going to be 2 people and have hardly every had a bill over $100 (That's including w/ a new electric company in a different house.) all anybody at fpl would tell me is there is nothing they could do for me. They only offered me an option of setting up automatic payments with a deposit off $400 something. I still thought that was crazy and tried to reason with someone for another week. I have now been told the deposit is based on my credit. Which makes no sense because that's what they told me when I was 18 and it still wasn't that high. I talked to a supervisor yesterday (Who was just as rude as every other phone operator I have spoken to) and she said it's not based off the previous tenants or my credit but actually several things (That she couldn't list). Uh okay. I'm so done with this company.
So moral of the story... I finally put in my request to the electric company to turn on the power tomorrow because I can not put off moving any longer. I am paying the $590 (Due within 10 days) and there's nothing I can do about it. They no longer offered me the automatic payments deal.
The worst part about this company cheating me out of my money is that there is no way around it. They are not willing to talk to you and learn your story to see that that deposit is really unnecessary. - every person I talked to just told me it is what it is and there was nothing they could do about it. Ridiculous.

For over 4 years I was getting outrageous high bills from fpl. they were over $288 to $400 . then this year they put in a new digital meter my electric never has been lower. My as is running the same. I want my money back it was fraud. The meter reader never went in my back yard. I told them i do not have a dog no more. they said they read from neighbors no they estimate it and they were just giving me the same bill all the time.$150 x 12 is $1800 x 4 years =$7200 I am a single mother of 2 children 4 and 16. I want my money back, wouldn't you.

Today I was feeding my daughter (4months) when there was a knock on the door. I immediately headed for the door and looked out the peephole, no one was there. I put my daughter down preceded to look out the front windows. I opened the door and seen a sign for disconnection. Then my power went off. The guy came to the front and told me he knocked and thought no one was home! He said once I pay it he would send someone out to reconnect it. My bill would be 200 dollars and they never disconnected .it but today for 80 they did. I could have paid him right there if he waited waited for me to answer the door. I jus got the final notice today, smh.

I am a widow trying to get justice for my husband... My husband dies in 2009... He was added to one of the worst fatalities in that year... Fpl sent workers to 8360 runford dr boynton beach fl... They had knowledge and took photographs and put in a work order for two trees that were in contact with powerlines... They new it was a dangerous condition but did not warn the homeowner so the homeowner called a tree company which was my husband to come out to trim the trees in his backyard... The tree limb came in contact with the powerline without my husband knowing that by just being close to any of the limbs in this tree espesialyy having a polesaw in hand which was the conductor in this case... He got electrecuted and flew off the ladder fell to his death 3 stories high before he can strapp himself around the tree... Fpl destroyed those pictures that was taken before the incident contaminated the crime scene by trimming the tree before crime scene got there to take there pictures... So on and so forth... They are trying to get away with murder thats the way I feel now... They coached there witnesses on how to answer questions at trial and also made the linesman to sign an affidavit before trial to say it was one tree not the other... The truth needs to come out and fpl should be investigated and I have been conducting my own investigation try ing to see if I can gather as much as I can so someone will take a step on proving the fraud they had placed my husband dies and left 4 kids the kids were ages 4 months, 1 year, 4 year and 5 years when he died... They will never know what it's like to have a father and to me fpl is trying to cover there wrongful mistakes on what assisted in the death of my husband... Someone please help me... This cant be over

OK just like most of you. I just moved to Seminole county, Florida and I was forced to Florida power and light. My deposit for $550.00.. Why I don't know something about having to pay a 1st in the last month. OK so I go 3 days before the deposit is due I went to a local amscot To make the payment The following day i called them and explained to them i made the the payment but my receipt Didn't have a confirmation number on it The Representative explain to me that i should go get my money back Because if the payment is not receive by Monday. They will shut my power off on Tuesday morning. Now remind you I cannot fax them them a copy of my Receipt So I can prove it to them!
I've ever had to Deal with such a*******.

How does a company get away with telling customers they are raising prices but not addressing the way they handle customer issues. To tell a customer to pay 4 times your monthly bill and then when you go past due (mind u your monthly bill is only 1/4 the amount they have that you had to give them to start your service in a interest baring account) and they want to cut your service off. They told me I had to come up with the average two month bill of the apartment. my bill has never been over $100 ever since i moved here and they wanna hold on to $229 of my money and shut my power off for$58.23. They are holding 4 time that money for my deposit. I can go 4 months not pay and not owe $229.00 at the close of the fourth billing cycle. but for $58.23 they are sending out the doges on me? how can we get this to change? who do most likely 3.9 Floridians have to write, Email, Blog, call and complain to so that this can be address. How many signatures do i need to have a petition to have these issues taken to heart?

FPL High bills FOR NO Legitimate REASON!

There are several complains I have for this company and that began when I signed up with them. First they tell me that if I do not enroll in “Automatic Billpay” I had to pay a $400.00 deposit out of the nowhere. I agree to their terms. On December 2011, I had recently moved to a 1, 170 Sqfoot apartment. When I signed up for their services they started billing me $ 25 December,
$ 99 on January, $ 98 on February, $ 113 on March, then $156 on April and before I knew it on May I was paying $196. By June I was already paying $ 307. I spoke to a customer service representative and she said that my bills were increasing due to the temperatures in Summer. I was able to understand that but the bill was still coming higher than I expected. I did not buy any new appliances because the apartment I very small and we do not even have a microwave. The representative sent an FPL electricity expert to tell us what was consuming so much light and his excuse was that our air conditioning unit was “obsolete” or not up-to date. Long story short, I spoke to the administration office about the issue and they send an A/C technician to check on the unit, turns out that all the units in the other apartments are the same; they were not obsolete, and there was nothing wrong with the A/C. The only solution I was offered by the FPL “electricity expert” was for them to put me on a “budget.” That is they lowered the amount of the bill per month I pay, and they move or distribute the remaining amount I owe from every month, towards the next coming months. However, that was not a solution and they did not get to the bottom of the problem. They said they had a “smart meter” who automatically does the reading for energy usage and it then sends the signal to them. I encourage them to check the smart meter, She said that those machines where new technology and that she doubt there was anything wrong with it and refused to request a check on the “smart meter.” They said it was my unit and that was the excuse. There was nothing wrong with my A/C unit and I’m still paying the high bills every month and they still didn’t give me an honest answer to the problem because obviously they do not have it. They charge very High and yet, they are still unable to provide a legitimate reason why they raised the monthly bills. My bills went up by 200% . Not a 50% or even a 100%. We are on the month of November of 2012 and my bills are still high and still going up. Nothing has change in my apartment. No new appliances. No one has move in with me, same three people. I called the representative again with the same concerns about the monthly bills and all she could tell me was I am now paying the monthly bill plus what I owe from the previous months because I was put on a budget. All they could offer was to send another energy expert home to do an evaluation again with the only difference that this time after 30 minutes of talking with her on the phone she agree to send a request to the executive offices to remove the so called “smart meter” and have it check. I used to own a 2 story/ 3bedroom home and the bill would fluctuate from $300 to $400. Why do I have to pay $300 for a 1, 170 sqfoot apartment. I requested the address to FPL executive offices to file a complain against this abusive bills with no legitimate reasons. They are responsible for this problems and what can I do is the only giving power to Florida. We need to stop this Monopoly People. Summer temperatures were their excuse and now the temperature are cooler as you have notice in last couple of weeks and I am still paying the high bills. Unbelievable.
This is not the first time I have a problem with FPL, forgot to mention they charged me $500. Several times because the guy who was supposed to read the meter would skip several months and would not show up to do the meter reading at my house. He simply did an estimate on what I was paying and the bill sent to me. How do I know this? my father was not working at that time
and he used to stay home all day everyday and no one would knock on the door to request for us to open the backyard gate and enter the dogs. The FPL staff would show up to do the meter reading whenever