Frigidaire
Reviews and Complaints

I purchased a refrigerator from Rosendahs Appliance in Irwin, Pa on 5/26/21. Model number FGHT2055VF. Serial number BA10700905. When it was delivered the light didn't work. Superior Appliance came out and ordered a new door because the door is bent and the sensor doesn't connect to turn the light off and on. This was June of 2021. Not only am I still waiting,but now the door won't stay closed. The freezer door closes tight, but the refrigerator door you have to try and close it a few times before it stays shut.

Claim # [protected]

36" french door refrigerator stainless

I purchased this unit 3 years ago for $2,500.00 and now it is deemed un repairable, do to a known problem. I have had 2 separate repair company’s come out to [censored] the issue and both said the same thing the last repairman that looked at this unit was a frigidaire repairman. As a consumer I was not notified of this problem and as a manufacture you should stand behind your product. I am now left with a product that is unusable. I find this to be unacceptable

Re: Frigidaire Model LFHG2251TF, Serial no. 4A12102458

We purchased this unit from Lowe's on 8-15-21 to replace a 20+ year-old Maytag side-by-side that had worked trouble-free during its lifespan. We had considered models from Samsung and LG but we chose to ‘buy American’ and because of Electrolux/Frigidaire’s reputation and consumer ratings.

The initial problem: the unit did not cool down after installation. We called Frigidaire’s call center and was instructed to 'reset' it by unplugging then waiting a period of time before plugging it back in. It eventually started and cooled to temp and was operationally normal however there was an unusual noise. I called Frigidaire’s service center and was told the noise was from the compressor which has a short break-in period and that the noise would eventually stop within 2 weeks.

The noise did not stop.

I called Frigidaire’s service center again and requested a service call. The Frigidaire tech said the sound was normal and referred us to Frigidaire's website and video which describes common sounds to expect.

We watched and listened very closely to Frigidaire’s Understanding Common Sounds of Your French Door Refrigerator YouTube video. None of the ‘common sounds’ in the video are similar to the noise we hear from our unit. The noise is not ‘boiling/gurgling from the evaporator’, not ‘hissing/sizzling from the defrost heater’, not ‘clunking from ice cubes falling into the ice bin’, not ‘thumping/water running from the ice maker’, not ‘snapping/clicking from the electronic control and automatic defrost control’, not ‘buzzing from the water valve opening to fill the ice maker’, not ‘water dripping into the drain pan during the defrost cycle’, not ‘vibrating/humming from the hi-efficiency compressor/drawer dampers’, not ‘snapping/clicking/popping from the ice chute’, and not ‘rushing/blowing/whistling air from the evaporator fan, condenser fan or condenser’.

The noise continued and at times seemed to increase in volume.

We requested another service call. The tech that came was from a third-party local service company. The tech was hard of hearing and said he could not hear the sound. As a matter of fact, he did not hear well enough to carry on a spoken conversation with us! He said the sound was normal and could not help.

The noise continued and at times increased in volume.

Not happy with the report from the 3rd party tech, we requested another service call from a Frigidaire factory trained and certified technician.

The same tech from call #1 arrived and again said the sound was normal, the unit runs properly, and that he couldn’t do anything to fix the noise.

As our frustration mounted, I made another call to Frigidaire's customer service on 1-28-22 to request the unit be replaced. I was told another service call would be needed for a tech to confirm the sound/noise could not be repaired before a warranty replacement could be arranged. A service call was scheduled for 1-31-22.

On 1-30-22 I went to the local Lowe's where we purchased the unit. They had the same model on display, plugged in and running. I pulled the display model out and put my ear against the side panel to listen for an unusual sound, or an sound that is similar to what our unit makes. I heard nothing unusual. The only sounds were consistent with those described in Frigidaire’s common sounds to video.

I also spoke with a friend who had purchased the same model over a year ago. He indicated he had never heard a sound similar to what our unit makes.

The same Frigidaire tech as calls 1 & 2 arrived on 1-31-22. His demeanor was more confrontational than helpful, and even said 'I knew this was going to happen' and 'I'm not going to be able to do anything'. I played recordings of the sound I had made over the previous 2-3 days and he was emphatic that it is 'normal'. He called Frigidaire's engineering department while here then told me I had to go through Frigidaire's call center and 'fight it out with them' to get the unit replaced. Ref. file no. [protected] for a recording of the tech’s conversation with the engineering department.

After the tech left I called Frigidaire's call center again and strongly expressed my desire to have the unit replaced. I was told the tech's report from 1-31-22 was sent to Frigidaire's 'back-office' for review and that I should call back in 3-5 days to check the status.

I purchased a two door Frigidaire refrigerator serial no-4A12621197 on 7/14/21. The refrigerator began beeping and showing high temp on the panel of ice/water dispenser around 11/2021. We called out service tech around 12/7/21 who looked at it and stated it was mostly like a sensor and would probably go away. Well, the sound did not. We had to call them out again around 12/15/21 because the frig stop making ice and would not freezer would not freeze. We were told it needed a part. As of today 1/27/22, we still have not received part or feedback from service tech. We barely can get through to Cunningham Appliance. We have been given the run around by the service tech and Frigidaire. Each week we were told, that part would be in the following week and as of today 1/27/22 still no part. We called Frigidaire and spoke with a representative today1/27/22 who lied to me, saying she called Cunningham Appliance and was told that the part would be in tomorrow. She then provided me with the number and while I was on phone with her, I told my husband to call appliance co who stated that they received parts in today but did not know if our part was in because he was the dispatcher. I confronted the representative from Frigidaire about lying and she hung up on me (very unprofessional). I call back and spoke to another lady who then was giving me the run around too. I told her everything that took place with the previous representative. She attempted to call the appliance co but no answer so she finally said, let me check to verify if we have the part in stock here they are waiting. Well to my surprise they had the part in stock and she stated it would be shipped to us and when we receive part, call them and they will dispatch service tech. I'm puzzled! If they had part, why the hec did they not make this suggestion from day one. We have been out of freezer for over a month now. We have lost food due to our freezer not working. I'm frustrated and disappointment. We have had this frig only 6 months and certainly was not expecting to need a service tech now.

We bought a refrigerator in October the ice maker and water part has never worked, Frigidaire has sent their service techs out to fix it several times, and the guys have already told them (Frigidaire) it's not fixable.
Now their customer service reps KEEP HANGING UP ON US, they won't help us they not even trying and it's one in particular, that answers and won't give her name but she always hangs up on us and note the account that we don't want this new refrigerator fixed. This is and has been the worst experience with a supposed reputable company. They claim to have a warranty on their products I guess this is their way of getting out of replacing it. I am so angry. All the customer service reps that will actually listen and talk say the same thing we will get an email and this has been going on since October. I will never purchase a Frigidaire anything ever again. Even the service company they keep sending is saying they are purposely trying not to fix or replace the refrigerator they have sent them correspondence telling them they can't fix the thing.

The sealed system has failed on my fridge model: FGH52631pf4a. It was purchased in 2017 and I was told by the service tech that it is extremely rare for the sealed system to fail this soon.

He suggested that I check with the manufacturer to see if the sealed system was still under warranty or if the manufacturer would offer a replacement for the unit.

My refrigerator was bought 11/07/2021, delivered 11/09/2021. Stopped working 11/10/2021. My refrigerator side has froze all my food since the second day I owned it. My water and Ice dispenser have never worked. I have called the Fridgedaire 1800 number numerous times. I tried to talk to a supervisor/manager but "they aren't talking calls" The "company" they out source their repair work "do not have a phone number" Beyond ticked off and will NEVER purchase Fridgedaire again!

We bought a new black Frigidaire refrigerator in October 2020. January 18, the compressor stopped working and so did the whole fridge. Call to speak to someone, and I got a person who I could hardly understand. I think his name was Adum or something like that. He told me the fridge was only warranted for one year. I was stunned. We had to go buy another refrigerator, but I can tell you I will never buy a Frigidaire appliance again and will tell everyone I know about this. If the CEO's don't do something fast to correct this problem, they will be in the unemployment line like the rest of the country.

I cannot begun to discuss how frustrated I am dealing with Frigidaire reps and service teams. I bought a freezer that was not working at the 90 day mark. I have had to be on hold so many times just to have the person tell me to hold and then hang up. I start over with the next person and it happens again. The service teams sent to my house are no better as I have had to call or text for more times than I care to share with no resolution. Most times I do jot get a call back or they do not show up or follow up. I have had to throw out more food than I care to think about (money wasted on groceries). My freezer has been out for 2 months now and I cannot even get a follow up call. I just w at it gone

My fridge was bought on July 16, 2020. (Model Number: FFSS2615TP4
Serial Number: 4A02406149). The freezer (side by side fridge and freezer) stopped working on January 14th 2022. I tried to call Frigidaire next day. But office was closed. I called on Monday(January 17, 2022). I was told that 18 months of purchase was on January 16th of 2022, so company can't do anything to resolve my problem. I told this happened in the weekend and I tried to reach the company. But I was cut off. 1st call I had to hold for an hour. A representative took my information and put me on hold without even telling me and never came back. Second representative (Mary) explained about the 18 months policy and when I told it happened 2 days before, just cut me off not even giving me the information for repairs. The 3rd representative gave me the phone number for repair personnel. But she(Jane) cut me off when I tried to talk about the 18 months of purchase policy that I was explained before. I had to spend 2 hours of my time for these 3 calls. In spite of delivering a bad product (around thousand dollars and broken parts in 18 months) the Customer service representatives were acting completely arrogant and not at all helpful. What I am not sure about is that if my experience represent the personal traits of the customer service representatives I talked to or this is the company culture itself which trains the employees to treat customers badly. I decided that this is my first and last Frigidaire purchase. I had to call an outside personnel to fix the problem.

I ordered a ref water filter and two air filters. Received the air filters but no water filter. I have called several times on hold for 45 minutes only to be cut off. I don't really want the product anymore double due to the way I have been treated. They tell me I am calling the wrong number but it is the number on the order. Then they gave me another number and I am simply not able to get through. The order number is [protected]. I could not be more disappointed in a company and want my money back. Dennis Pfeifer.

We have been unable to contact anyone at Frigidaire ( over 5 times in the last 15 days) to assist us with our problem and spent many minutes on hold. The three times we did get a service employee (after waiting on hold for over 50 minutes each time), the Representative disconnected our call [protected] and [protected]---Telephone service is absolutely disgusting). Home Depot won't help us and insists we contact Frigidaire directly. The one time we did get some help, the person said someone would come out to look at the unit and take pictures of the damage caused during the transit of the unit to our home. There are  3 indents: one on the control panel plate, another on the oven door, and the last one on the bottom plate which causes the plate to not line up correctly with the bottom of the oven door. No one ever came on 12/23/2021 as promised. We waited all day for their arrival...yet no one showed up nor did anyone call us to indicate that they were not going to make the visit to our home.The 30 day manufacturer warranty time is now over, not because of our endeavor to get some help, but the inability of having someone assist us from Frigidaire. I would think you would stand by your product. Unfortunately, that isn't the case in this situation. I feel we have not been treated well throughout this whole endeavor. I think we should be given a new oven as there is probably no way to correct the problem. I would appreciate any help you can give me.My phone number is [protected]. Carol Davis or Dieter WalsemannModel #: FFEW2426usSERIAL #: AF14400530

Model # FGEH3047VD
Serial # VFO4882482

My Wife decided to use self clean option couple weeks ago.
Manual said kitchen area should be well ventilated..
Nothing said about toxic fumes are dangerous to people or pets.
My Cavalier Spaniel had hid on bathroom during cycle.. my wife took him outdoors. That eve his eyes were irritated. Next morning he was blind...horrible event.
Took him to 2 local veterinarians. They concurred it was from stove.
Diagnosis was scarred Cornias.gave us treatments but it progressed to melting corneas
This is horrible.. to have a product that is dangerous to humans and animals. The manufacturer should have warned us.
We will fight this and let many folks about this event

Dear Sirs,
I am writing this morning out of deep frustration. I have been dealing with my refrigerator all of this past year with one repair after another. All covered by your extended warranty. Finally, on 12-17-2021 I got this escalated up to a supervisor. Her name was Amberly. She looked over the history of repairs over the year and agreed it met the requirements for replacement. She wrote it up and emailed to another department that actually handles the replacement. Amberly told me this would take between 3 to 5 days for someone to contact me. Needless to say, I have not heard from anyone.

PLEASE I NEED YOUR HELP. I NEED A REFRIGERATOR.

I got a range, model CGEH3047VFD, on October 2021. Stove is working fine but when I turned the oven on there was some sort of small explosion followed by a smell of melting wiring and a very loud fan noise.
I called Frigidaire and they booked a service visit. After about a month of wait the service guy came and when he checked the back of the range there was a loose wiring that caused a short-circuit burning up the thermostat and the board that controls the oven.
I was very shocked that there was such lack of quality control assembling the unit someone could have being seriously wounded.
The guy ordered the parts that need to be replaced in November 2021. I was promised my range would be fixed before Christmas but no update so far. Every time I call service or Frigidaire I am asked to wait because they don't have any news on my case.
I tried to return my range, but it's too late neither Frigidaire nor Home Depot want it back.

I just want it fixed or replaced I'm tired of waiting.

I purchased this dishwasher 7/29/2019. At the end of this summer, I was having problems with the controls and the dishwasher leaking. Although it was out of the 1 year warranty, Frigidaire sent someone to fix it . Within 2 months, I had the same issue and Frigidaire refused to help.

I have a dishwasher that is a little over 2 years old, hardly used, and now I can not use it at all. If Frigidaire was a reliable company, why would they not back their appliances? Spent all this money for a product I can not use.

Catherine Ford
3 Purdue Road
Edison, NJ. 08820
[protected]
[protected]@aol.com

My name is Isaiah T Lee and my address is 384 Master Club Blvd Hampton GA 30228. I'm a disabled veteran who has served my country with honor. I purchased a Frigidaire refrigerator February 2021 and the refrigerator has stop working for a second time and has not work for over a week and is in need of repair. Refrigerator repair has checked the refrigerator and stated it needs three different parts. I have called the 1-800 number numerous times. I have not received any help or the phone keeps disconnected when I'm talking to customer service representative. My refrigerator has been out for over a week and I've lost all my food I have purchased that was over $400. This is Christmas week and I have no where to store my food. This is unacceptable service from your company. I will continue to try customer and get some service for my issue. Please forward this complaint to the CEO of the company. I'm veteran and should not be treated this way!

I'm a frustrated customer with this product. We had to have this serviced once already and it was under warranty. we were told the issue was resolved but honestly I felt did not work to its full ability. Now that were out of warranty same problem but no coverage. This appliance was made 03/19 and bought through Best Buy. MODEL # FFLG3900UW1 and serial # 4E91101034 I called customer service and they stated nothing could be done - Really? This is for in home and lightly used. Terrible customer service. The issue is the final spin it does not spin out and clothes are soaked. Our understanding is its the transmission and the part alone is $400 not including labor.

Our home was built in 2018 with all new at the time appliances in the kitchen
Gas range, refrigerator and microwave over the range.

So far we have had a repairman out numerous times. The burner on the range does not ignite properly.

The microwave has been repaired several times as it continues to blow a fuse in the Microwave unit.

We are very disgusted with the lack of quality in your product.

The knobs on this cooktop break frequently because they are made from cheap plastic. The heat from the gas burners quickly erodes the integrity of the plastic and the stem cracks making the knobs useless to turn the gas on and off. Frigidaire calls these knobs "cosmetic" and doesn't cover them under their extended warranty although they don't tell you this when you buy the extended warranty. I was told "covers all parts and labor". Apparently All doesn't mean all. When my knob broke I called to get replacement knob I was told they are not covered. I would have to pay for the knob. This is totally unethical. They know that part is defective in design. If the knob is exposed to heat it is common sense that the plastic will degrade and no longer function. The stove is non-functional without the knob because you can't turn the gas off and on reliably. I am completely disgusted with this company and will NEVER buy another Frigidaire product again.