GDex / GD Express
Reviews and Complaints

Undelivered due to Sorry Card?
I am at home whole day, no one called, then suddenly appear Undelivered due to Sorry Card in your tracking system

Please contact me and send over my parcel within the next 24 hours.

Tracking number: MY40374122011

Hi, I would like to file a complaint regarding the service. I have send out a package og 1.3 kg (refer to the picture below), but the recipient didn't received the full item (refer to the video). The tablet is missing.

The item were send out from GDEX Malaysia (Sibu, Sarawak Branch). Please take further action regarding this matter.Thank you.

[protected]

My82082858315... I didn't receive this package, my address is in kuchai lama, how did the package go to petaling? Please help me to check and follow up, thanks

On 24/5 sender updated my parcel has been shipped. After 2 phone call have been made to customer service, finally my parcel delivered on 29/5.

I noticed that box of my parcel broken and damage. As i open the box, i found out that the delivered item (bicycle) got scratched at many place. You can see the damage as per attached pic in the email.

Kindly please give an update on this matter. You can reach me through phone no [protected].

Thanks and have a nice day.

Hello again,

This is my second complaint since yesterday. After I complaint, Kuala Pilah Station call back to claim receiver name is blank. How come this thing happen since one day before they call and claim cannot deliver my parcel.

Then again, when they call on yesterday; same thing as I'm predict that they advise us to go to Kuala Pilah Station to collect the parcel. If they still react like this, let I take their salary and do their task!

Till now, no one is delivering my parcel although in tracking systems shows they in the middle of processing my delivery.

Please assist to speed up this process! Please call my mobile number at [protected]!

Regards;
Amirul Asyraff
[protected]

Hi to the management,

With due respect, Kindly please find the tracking number for you further information.

I would like to lure your attention to an important issue that I have faced receive due to your services. Why this type of GDEX dispatch guy don't want to sent door delivery? We paid for delivery, so you guys must be responsible for due deliver. Every time I receive the phone call due to collect parcel at downstairs, I told them my old mom cannot effort to come to collect the heavy parcel, still they force you to come and collect. Each time I request to my neighbor help to collect. Sir/Madam do you think it is good way treat your neighbors ?. Last time when I requested them to bring at upstairs, they simply mention 'no body at a home'

This behavior is not good for a company like you. I hope you will respect the privacy and time frame of your customers and will never give them a chance to complain again as you have to maintain your name in the market otherwise there are many competitors. Thanks,

from
Mr Suresh Jeya Krishnan (be half of Sivamalar Rajendran)

Update barang saya .

I am waiting for an urgent parcel, hence I purposely came into office in order to receive the parcel during MCO.

I miss the first delivery, however nobody call us for the receiving.

and then I called the customer service, to request for the same day delivery, however nobody called us, as the customer service told me that, will get the operator to contact us, if able to send.

Yesterday was holiday.

Today, I came in to the office again, for the Parcel.
However nobody turns up.
then I log in, to the website, which I would like to check, how can I get the parcel, and I found out the report stated they delivered and nobody in the office! I AM TOTALLY SURPRISE! I am sitting in the office the whole day till now 17:41, nobody?

I called the customer service again, they tell me the same story, answer is "wait".

If I do not need the parcel urgently, why should I call GDEX?

and why should we just "wait" can't we contact the operator rather than waiting for them to call? Even I offer to pick up myself from them!

I am truly disappointed over the services provided by GDEX. I know nobody will contact us, but the stupid report will be updated "nobody to receive the parcel"

TOTAL DISSAPOINTED!

We currently have an account with gdex. Our firm name is ms yeoh mazina & partners, bangsar branch. Do check your records for verification on our existing account.

On 22/1/2021 we had delivered a package together with consignment nos to gdex sunway to our melaka branch.

However the branch has not received yet. We have called gdex several times and gone to gdex sunway to check but unsuccessful. Our consignment nos is my [protected] dropbox at gdex sunway on 22/1/2021.

The package is extremely urgent and to have reached melaka on monday.

Deeply dissappointed with the bad service and regret no positive result given by any staff from gdex on the whereabouts of the package.

Call me at this number urgently - [protected]

My17008441760 cn

hmmmm... Tak tau nak cari sapa dah nak complaint. Kalau sapa2 ada email add ceo or pihak atasan gdex ni, tolonglah share yer. Asyik dok email call cs gdex ni, jawapan cliche manjang! teruk sangat servis gdex ni. Servis berbayar, bukan free. Di peram lama2 parcel customer untuk apa? tolonglah improve courier service korang ni. Ingat guna gdex bayar extra mahal dari pos malaysia, bolehlah berangan parcel sampai cepat. Sekali... Lebih kurang pos malaysia jugak lambatnya! It's already 2021 la deiii... Oh Malaysiaku#internationalshipping

Hi..my sister item buying from ATOMY was reach at GDEX triang.MY40332894826...my question is..why GDEX triang dont want to sent this item to my sister home..i already lost my customer due to this matter..i have seen many complaints about GDEX Triang about this matter..we already paid the delivery charge, then why your team dont want to sent..J &T no problem to sent it..why ur international company act like low class service..As i know..atomy malaysia do a project with GDEX..but for me it was failed..

Kemaman gdex branch was very rude, the supervisor not even think about customer request or trying to solve but keep giving us problems, such as, pick up time... We requested them to pick up 4pm but they said their dispatch will arrive 3.15 which is so hard since I have to prepare the document, it's beyond my control, so that's why we request to take us at the latest, they said can I have to inform at least before 4pm, so I did it, but we want them to wait at least until 4pm, the dispatch wa very very rude, even I apologies for the delayed... Please help me by solving this issue or I just have to terminate account with gdex... For sure!

What does undelivered due to sorry card means? I was at home when I get the message about rider out for delivery, no one ring the bell nor call me. There's no sorry card as well in my post box. It happens every single time, these lazy bums never even came close to my house, they are too lazy. Take action against your lazy employees to improve your service or else nothing gonna change.

16:59:12 Undelivered due to Unable To Locate Kuala Besut
07/12/2020 12:32:34 Out for delivery Kuala Besut
05/12/2020 18:49:49 Undelivered due to Unable To Locate Kuala Besut
05/12/2020 12:24:23 Out for delivery Kuala Besut
03/12/2020 19:54:42 Undelivered due to Unable To Locate Kuala Besut
03/12/2020 12:38:19 Out for delivery Kuala Besut
03/12/2020 11:09:42 Inbound to BST station Kuala Besut
03/12/2020 08:40:09 Outbound from MAH station Machang
03/12/2020 08:08:49 Inbound to MAH station Machang
02/12/2020 13:37:41 Outbound to HUB Warehouse
30/11/2020 11:42:28 In Packing Warehouse

Why not call the customer first? No communication at all even single phone call...
Is it your company need to collect at the target point then gdex will sent to customer?.. Too long at the gdex office. Can imagine how bad the service.. This is my 2nd time I'm used this service and its happen twice!

I called gdex Kolombong requested to self collect, but the staff always ask wait and wait
So I tried complained with gdex ocs
But also no use

Tracking number : MY40339038058

Stated in tracking status that my parcel is delivered, but it's not.

Please contact me ASAP : ainu [protected]

Kindly ypdate my order ! MY17006794792

Barang yang saya order pada 11.11.2020 dari lazada. Jangkaan masa yang ditetapkan utk barang tempahan sampai ialah 30.11.2020.. Hari ini sudah 01.12.2020.. Tak tahu la kenapa stuck di logistic facility dari 14.11.2020 hingga 01.12.2020.. Takkan masih tidak sampai2 giliran utk naik flight. Bila call centre gdex, dorang cakap minta kita faham, tapi dorang pun tdk mmahami pelanggan. Saya bayar cas tambang rm9.50 bukannya free. So, cuba ambil tindakan yg sewajarnya..

Parcel had reached Singapore on 23 Nov, why till 27 it had not been delivered to the receiver?

Sender sent out the parcel from 19/11 until today I still haven't receive my parcel