GeoHoliday Vacation Club’s earns a 1.8-star rating from 48 reviews, showing that the majority of members are dissatisfied with vacation experiences.
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Timeshare /sapphire/ geo holiday
To Whom It May Concern, I am writing this complaint regarding GEO Holiday and the terrible experience my family and I have had with your company. In January of 2018, we won a VIP Getaway which had an expiration date of January 16, 2019. The partner hotel we stayed at was appalling and did not meet the standards we were promised. Nonetheless, we decided to...
Read full review of GeoHoliday Vacation ClubScam
I am writing to file a complaint against GEO Holiday in regards to the fraudulent tactics and misleading information used to sell us a timeshare membership. My family and I were on vacation in Sedona when we were approached by representatives from your company offering us a jeep ride and dinner in exchange for a presentation. We were well aware of thi...
Read full review of GeoHoliday Vacation ClubFraudulent/scammers timeshare company
To Whom It May Concern, I am writing to file an official complaint against GEO Holiday concerning our timeshare. We were promised numerous benefits and savings when we signed up for this timeshare, but in reality, we have been left with nothing but wasted money and endless frustration. Firstly, GEO Holiday lied to us about our credits rolling over. We...
Read full review of GeoHoliday Vacation ClubIs GeoHoliday Vacation Club Legit?
GeoHoliday Vacation Club earns a trustworthiness rating of 71%
Reliable, but always remember to protect your data.
We found clear and detailed contact information for GeoHoliday Vacation Club. The company provides a physical address, 2 phone numbers, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
The age of GeoHoliday Vacation Club's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Geoholiday.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Geoholiday.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
According to our analysis, GeoHoliday Vacation Club appears to be offering travel services on their website. While many travel companies are legitimate, it's important to be cautious and do your research before booking a trip to ensure that you are getting a good deal and not falling victim to a scam.
However ComplaintsBoard has detected that:
- GeoHoliday Vacation Club has been found to only resolve 20% of 0 negative reviews, indicating a lack of commitment to addressing customer concerns. Many customers have experienced long wait times for responses or resolutions, unhelpful or inaccurate answers to their questions, and a lack of follow-up or updates on the status of their issues.
- Geoholiday.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The geoholiday.com may offer a niche product or service that is only of interest to a smaller audience.
- GeoHoliday Vacation Club protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- We conducted a search on social media and found several negative reviews related to GeoHoliday Vacation Club. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
GEO Holiday/ Sapphire Resorts
Dear GEO Holiday,
I am writing to express my extreme dissatisfaction with my timeshare ownership experience with GEO Holiday. I was sold a membership under false pretenses without proper knowledge or disclosure of pertinent information. I was misinformed about the terms, conditions, and investment value of my timeshare. I have been taken advantage of, and I am now struggling to make payments for a timeshare that has no value.
When I purchased my timeshare, I was under the impression that I was buying real estate property. However, on a follow-up call from your company six months later, I was informed that I was actually not an owner but a member. To my surprise, I also learned that GEO Holiday operates through a points system, where I needed to buy more credits to be able to use my timeshare properly. This is an entirely different model than what I had initially agreed to, and I was never made aware of this during my initial presentation.
I had asked the two sales representatives I sat down with after the presentation if I could go home and think about it, but I was pressured into buying on the spot, claiming this was a one-time offer. I was misled, and offered information was incomplete and lacked specificity. It needed to be made clear that I was buying points and not property, which was a significant factor in my decision to purchase.
Furthermore, the value and use of the timeshare have not been as expected. I was not presented with accurate and substantial information about the investment value of my purchase. There was a clear lack of transparency, which has caused me to lose confidence in the integrity of your organization.
I have made attempts to resolve this issue with your company over the phone but have not received any satisfactory responses. Therefore, I am requesting that you cancel my timeshare membership.
I trust that you will take my concerns seriously, respond appropriately, and take steps to avoid such misconduct in the future.
Thank you for your attention to this matter.
Sincerely,
Stacey Wynn
Desired outcome: To have my timeshare canceled.
Scam
Sapphire Resorts
We originally bought the timeshare in 2018 in anticipation of my retirement in the next few years. We participated in the “member information” phone call, a scheme to get us to purchase more shares which we naively did. Only because we trusted and believed what the sales associate said to be true. We are Canadians. Our Prime Minister restricted Canadians' travel during Covid. When we couldn’t travel during covid, Sapphire still took all the fees despite us asking for some relief during the trying times, which they had refused. David and I were misled into the purchase of the share. We were told such great things in the presentation, and we have not found any of the information given true. Once the travel ban was lifted, we contacted Sapphire to inquire about a place in Florida. There weren't many options available and what Sapphire had to offer was way too expensive. At that moment, we knew we had a problem. David and I are current with all of our payments. We have NEVER used the services of Sapphire, nor did we ever take advantage of your original promotion of a “free” weekend away. David and I do not owe Sapphire anything. We would like to cancel our contract, and we would like a refund! There is no reason you can’t aid us in achieving this goal.
Thank you,
Carmen Kergl & David Nicholls
Contract number [protected]
Desired outcome: Cancel out timeshare
Membership maintenance fees
To: Geoholiday Member Services I purchased Timeshare in 2006. I have never used it. I have it fully paid for and all my maintenance fees have been paid up until now. I could afford to pay them before because I was employed even though I my wife has had no income since 2009. I also have never taken a holiday using it in that time. I wish to be rid of thi...
Read full review of GeoHoliday Vacation Club and 1 commentSapphire Resorts
My husband and I were in Vegas for our Anniversary in February 2022 and got talked into attending a presentation. The sales presentation was very interesting and they offered us a trip to Hawaii if we signed up. They told us that we got a special deal for $8000. And that we would get 33,000 points which would allow us 4 vacations a year in beautiful resorts and be able to use the concierge service to book all our vacations. They bragged about having so many resorts plus access to RCI and how the maintenance fees are low and never go up. When I finally tried to plan a vacation, half the resorts I looked at were completely outdated (we are talking 90's motel quality) and dates were inflexible or did not exist. I spoke with RCI customer service and they pretty much said you have to book out at least a year in advance to use any of there places. They said that we would be given discounts on plane tickets, car rentals and cruises. That is only available with RCI and is basically the same as using kayak or priceline. They totally lied about how easy it would be to go on vacation and we could use it to share trips with friends and family members. They said you could get any size rental for $299 a week but if you need a 3 bedroom unit (which are never available anyway) it's more like $599. We were excited about taking our kids on some cool vacations but now won't even be able to because they lied about everything and our money is tied up in paying the monthly fee and yearly resort maintenance. The trip to Hawaii is pretty much worthless as well. It was supposed to be all expenses paid airline and hotel. It only flies out of certain airports so you would have to pay for a plane ticket to fly out of that airport. Totally a hassle.
Desired outcome: We want out of our contract / mortgage cancelation and a refund of the $2000 we have sunk into this farce since February. And we would like an apology for being lied to.
Changes all the rules. Cannot book anymore because you need to pay a fee.
We purchased ten years ago and it was Geoholiday. Turned into Sapphire. Since we purchased (paid in full) al the rules have changed. Never have dates available unless you want to rent. Changed the points system so now the initial points we bought will not pay for anything. They lied about the points, said we could use them for Las Vegas anytime which is where we bought because that was our favorite. Also, they said we could vacation every year and transfer our points to save for big vacation which is a lie. The whole saw pitch was a complete lie with no way to use it now. Our points are basically useless and now they are trying to get us to pay for a gray card. We want out. We will pay the transfer fee to give it back but we want OUT!
Desired outcome: Out of contract. Give back.
Time Share Contract
Hi everyone:
We were hooked into a contract with GEO in 2005. 1 week every 2 years and maintenance fees every year. We’ve lost credits once before as we missed a rollover by a few days….this time we lost credits again as we were not able to travel during Covid.
We want out of this 48 year contract!
We have tried numerous times to request speaking to a supervisor, no success.
We want out….
We want out….
I don’t know how many times we need to say it.
Who can we contact?
If anyone has had success getting out, please let us know how.
Thank you.
Desired outcome: We want GEO to take the Timeshare back
We are out.
Time share
We purchased time share a while a ago. ( > 15 years ago). Over the years, it appears that the company changed ownership a few times. It is hard to determine who owns them.They never notified the members.
Over the years , the cost of maintenance fees tippled and they charge in US currency ( from 500- 1450$) . In 2016, they overcharged the maintenance fees and when they reimbursed the difference they paid it out in Canadian currency. When I pointed that out they pretended they did not notice. Essentially they paid out the difference , but I had to be persistent .
Lately there has been a lot of unauthorized activity with my points ( December 2021) , so I had to spend some time on the phone and email requesting them to fix things that I did not request ( switched my point to voucher with a 6 month expiry )
Recently, when I enquired about the exit strategy I got a run around between few companies ( Club Wyndham , GEO and Safire Resort) they also do not share the process .
Is there an official class action lawsuit ? It sound that there has been a lot of comments about it . Dragana
Desired outcome: I would like to exit from paying hefty maintenance fees and would appreciate the response
Breach of contract and fraud
Hi,
We are members of the Geoholiday club. We have noticed that we could not acces our Geoholiday Club
resorts anymore. We noticed that our club resorts were posted on the Internet such as Expedia, Booking.com and others for booking a hotel to anyone in the world. This removes our exclusivity to club resorts which is a breach of contract because we have to reserve via Geoholiday. We are granted access to our resorts only if there is availability. We went to the small claims court and won our case. After judgement we hired a bailiff and with a big surprise the bailiff was instructed that Geoholiday at lac Morency as nothing to do with that hotel as they claim. As such this is a fraud because of false advertisement. I would not be surprised that Geoholiday does not own most of the hotels they claim.
I encourage all Geoholiday members to check this out and claim for breach of contract at the small claims court or fraud via a lawyer.
Geoholiday is now via Starpoint resort Group INC, at 235E Warm Spring Road, Las Vegas, NV89119, Tel:[protected]
Can you send us a copy of your paperwork so we can see how you did it
Reservation
We reserved our week #43 for our kids to use the facility and they got there to check in to be told no reservation and nothing they could do! We have paid maintenance fees for 20+ years and never! Used it to be told we don't have a reservation! Absolutely the worst service we have received, now we are struggling to get our kids safe and in a hotel that we once again have to pay for. We were also told no rooms available but on booking.com I could get a room there? Customer service?
Desired outcome: ???
Timeshare misrepresentation
This is a scam. Sold out and never is available. All the information they gave about banking your points so you can take a big vacation is not true. You have the points you have and can't carry past two years. Now they have changed the point system and the points you bought won't even cover the cost unless you put money with it. Total scam. Need help
Desired outcome: I want out of the timeshare
Unethical Behavior
We bought our timeshare in 2014. We were lied to. They said we would receive a deed, that we bought at the Jockey Club and could use it once a year, that our points would never expire...etc.
The pressured and bullied us into signing saying we couldn't just walk out because we'd never get this deal again.
We have never been able to use our timeshare even though we have never missed a payment. They say it's booked out months in advance or that there's no availability. The fees keep going up and now it has changed hands to a new company whom we have never signed any documents with.
The company hasn't even updated us on Covid Issues with their properties since 2020.
In short, we want out. They placed us in a no-win financial disaster and Covid has only made it worse.
Desired outcome: We want them to cancel our contract.
Timeshare give back/collections
I want to give back my geoholiday timeshare due to financial conditions and i did not even know about the merger with sapphire resorts/geopremier club so now I have maintenance fees i cannot pay on top of not knowing of the merger. They did not contact me to tell me of the change as I was not getting their mail. They had my phone number.
I have never been able to use this timeshare before with geoholiday and now that I do not know my account number.
I want to give back the timeshare.
Desired outcome: Give back the timeshare
Fees
Hello
I have a contract with GeoHpliday for vacations I haven't used for a long time
I stopoed paying the fees and I wand to get out
Could you help me ?
Desired outcome: Wave the fees for un-used vacation and get out of teh system
contract cancellation
got mis lead by sales reps i want out.
GeoHoliday Vacation Club Scam
We were pressured into buying the timeshare in 2015 and were told that the properties are available worldwide. For the last 6 years, we have been paying annual maintenance fees, but have only managed to book two vacations because they have no availability. Even for these two stays, we had to pay RCI booking fees around $300, and the places we stayed were totally two star resorts. We have been trying to get rid of it for years, and don't know how to go about doing it without paying an arm and leg. If I don't pay the annual maintenance fee, it will affect my credit report in addition for being out of the fees paid.
Desired outcome: Cancel the timeshare, refund the initial payment and maintenance fee
Payment
My payment is too high now is 978.77 I t was 700.00all of those who are sick of paying for timeshares from these scammers please read this. If you are making payments through equiant financial you need to know this: they did not loan you any money! They are just a payment processor for geoholiday. They collect the money from you and give it to them! So, if you stop paying, geoholiday is the only one out money! If all of us who were lied to and swindled stop paying maybe they will take notice that we will not put up with their dishonesty. Stopping payment can be a pain in the butt. You may have to cancel a credit card or change bank accounts or even banks, but worth it. Also, stop paying your maintenance fees. Why pay for something you did not buy! I bought what the salesman told me, not what geoholiday is in reality. For those of you who are paying through someone else, look into it. They may be the same sort of company as equiant financial. I hope this info is helpful to a few of you out there. I am going to continue to gather people together to try to start a class action lawsuit. But that means people need to get in touch with me. I am a mother of 3 young children and don't have time to track down everyone!
[protected]@yahoo.com jose a martinez account [protected]
vacation club membership
First they show you 2 and three bedroom places and tell you that you can rent these for $199 a week and give you a paper showing other prices and that points can also be used to cut those prices. They promised to call 7-10 after January 1, 2020 when we made the purchase to give us the website and tell us how to make reservations. Jacqueline Holmes the Sale...
Read full review of GeoHoliday Vacation ClubGeoHoliday Vacation Club Reviews 0
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Overview of GeoHoliday Vacation Club complaint handling
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GeoHoliday Vacation Club Contacts
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GeoHoliday Vacation Club phone numbers+1 (877) 436-2582+1 (877) 436-2582Click up if you have successfully reached GeoHoliday Vacation Club by calling +1 (877) 436-2582 phone number 0 0 users reported that they have successfully reached GeoHoliday Vacation Club by calling +1 (877) 436-2582 phone number Click down if you have unsuccessfully reached GeoHoliday Vacation Club by calling +1 (877) 436-2582 phone number 0 0 users reported that they have UNsuccessfully reached GeoHoliday Vacation Club by calling +1 (877) 436-2582 phone numberCustomer Service+1 (416) 490-0222+1 (416) 490-0222Click up if you have successfully reached GeoHoliday Vacation Club by calling +1 (416) 490-0222 phone number 0 0 users reported that they have successfully reached GeoHoliday Vacation Club by calling +1 (416) 490-0222 phone number Click down if you have unsuccessfully reached GeoHoliday Vacation Club by calling +1 (416) 490-0222 phone number 0 0 users reported that they have UNsuccessfully reached GeoHoliday Vacation Club by calling +1 (416) 490-0222 phone numberHead Office
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GeoHoliday Vacation Club emailsmemberservices@geoholiday.com100%Confidence score: 100%Supportinfo@geoholiday.com90%Confidence score: 90%support
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GeoHoliday Vacation Club address235 E Warm Springs, Suite 100, Las Vegas, Nevada, 89119, United States
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GeoHoliday Vacation Club social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreSep 15, 2024
Most discussed GeoHoliday Vacation Club complaints
Timeshare fraudRecent comments about GeoHoliday Vacation Club company
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