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Getaroom review: Full refund in 3 to 5 days plus interest.

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11:33 pm EST
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I searched for the Peabody Hotel and clicked on the site that appeared to be this hotel. I entered my information and clicked book the room. When the receipt popped up on my screen, I noticed it was this company. I called them immediately to advise them to cancel this transaction. They told me I would have to pay a cancelation "penalty" of $1268.50. Needless to say, while I was speaking to my card credit company they posted the charge from the Peabody Hotel! Not from getaroom... I contacted them again and Ben agreed to waive the penalty charges which are double the normal room fee and provided a cancelation notice on Nov.3. The hotel agreed to flag the reservation and waive any charges. The charge posted on Dec 16! On Jan. 3, I posted a complaint with the BBB. This company wrote that I was confused (thanks to their deceitful ad) but they would make a full refund in 3 to 5 days. Of course, they have never issued a refund for the excessive charges. I have never received a receipt via email or any other notice from this ridiculous company. Stay away! I have documentation of the full refund. I cannot load it here. This company has my full complaint registered with the BBB in Dallas. They have promised a full refund for months. This matter is going to need legal counsel since they received $1268.50 for absolutely nothing in less than 10 minutes despite attempts to cancel the transaction after learning it was not who they pretended to be. They are theives and criminal action should be sought.

Claimed loss: 1268.50

Claimed loss: 1268.50 plus interest to my card.

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Jan 31, 2024 11:04 am EST
Getaroom customer support contacts
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3010 LBJ Freeway Suite 1550, Dallas, TX, 75234, US

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Donna, We do apologize for this experience. A Customer Service Resolution Specialist will review your case and reach out to you. At Getaroom, we strive for exceptional customer service with friendly and knowledgeable agents ready to assist in any way they can. We take any lapse in our standards very seriously and will address this as soon as possible. Our goal with your ComplaintBoard review is to promptly work for your satisfaction, resulting in your improving the star rating.

Thank you,

Getaroom
Jan 31, 2024 2:29 pm EST
Getaroom customer support contacts
Address

3010 LBJ Freeway Suite 1550, Dallas, TX, 75234, US

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Donna, Thank you for your candid feedback and details about your experience with us. At Getaroom, we can offer the best deals to our customers because of our partnerships, and we apologize if your experience with us was unsatisfactory. We have sent you a detailed email directly. As a resolution has been achieved; we hope you will re-rate your experience to reflect your satisfaction.

Thank you,

Getaroom
Update by Donna Marotti
Jan 31, 2024 2:52 pm EST

Oh absolutely! Please have them contact me at [protected] or Soplaw2001@yahoo.com. I would love to hear more excuses

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