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Getaroom review: Misleading and deceptive 1

S
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1:19 am EST
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I searched for the Peabody Hotel and clicked on the site that appeared to be this hotel. I entered my information and clicked book the room. When the receipt popped up on my screen, I noticed it was this company. I called them immediately to advise them to cancel this transaction. They told me I would have to pay a cancelation "penalty" of $1268.50. Needless to say, while I was speaking to my card credit company they posted the charge from the Peabody Hotel! Not from getaroom... I contacted them again and Ben agreed to waive the penalty charges which are double the normal room fee and provided a cancelation notice on Nov.3. The hotel agreed to flag the reservation and waive any charges. The charge posted on Dec 16! On Jan. 3, I posted a complaint with the BBB. This company wrote that I was confused (thanks to their deceitful ad) but they would make a full refund in 3 to 5 days. Of course, they have never issued a refund for the excessive charges. I have never received a receipt via email or any other notice from this ridiculous company. Stay away! I have documentation of the full refund. I cannot load it here.

Claimed loss: 1268.50

Desired outcome: Full refund as they have promised twice.

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Jan 12, 2024 1:21 pm EST
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3010 LBJ Freeway Suite 1550, Dallas, TX, 75234, US

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We apologize for the negative experience with your online booking. Your noted booking reference number will need to be provided so that a Service Resolutions Specialist can review this and reach out to you directly. Thank you.

Sincerely,

Getaroom
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This complaint has been resolved automatically due to user's inactivity.

1 comments
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D
D
Donna Marotti
US
Jan 30, 2024 11:27 pm EST
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This was NOT resolved. This company agreed to make a full refund to me, they stated to the BBB that they would make a full refund in 3 to 5 days. However, it was not refunded. Stay away! It is a shame that there are no criminal charges associated with this company but we are looking into such. Good luck.

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