Menu
For Business Write a review File a complaint
CB Travel and Vacations Getaroom Getatrip risked our lives at 10 below on a trip to yellowstone - don't book with them
Getaroom

Getaroom review: Getatrip risked our lives at 10 below on a trip to yellowstone - don't book with them

W
Author of the review
11:28 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On 12/9 I booked a trip with Getaroom for a trip to Yellowstone. The agent told me that I could drive into Yellowstone and park within 5 minute walk of Old Faithful. We asked her many questions and specifically this parking one multiple times, as it would be below zero the day of our arrival and Yellowstone in the winter is very remote. She confirmed that parking was at the hotel. I booked based on her info. I than called Yellowstone to rent skis while there and the person on the phone started laughing and freaking out. Yellowstone is closed to personal vehicles, should we have attempted the trip it could have led to extensive fines and or risked our lives if we would have gotten stuck on the roads at -10 below. I immediately called Getaroom to cancel the reservation (within 45 minutes of booking). They apologized for the bad information and said the cancellation would take up to a week to show up on our card. Well the cancellation never showed up. I called again. Still no cancellation. I would advise NOT booking with this online site. They do not care about your trip or even to give you the best information. Thank goodness I checked on this before heading out to a closed National Park with my children. We very well could have died by using Getaroom and their advice.

Claimed loss: $1238.23

Desired outcome: refund of my money and Getaroom to not book for National Parks in the Winter without much better information and guidance.

Confidential Information Hidden: This section contains confidential information visible to verified Getaroom representatives only. If you are affiliated with Getaroom, please claim your business to access these details.

0 comments
Add a comment

More Getaroom reviews & complaints

Getaroom - I have a charge on my credit card that needs explaining. the name listed is cci*hotel reservation 855-707-6654 tx 2
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Getaroom - No refund 39
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Getaroom - Wrong room trickery 13
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Getaroom - Huge scam 18
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Getaroom - tax recovery charges and service fees 2
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Getaroom - Incorrect booking date
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Getaroom - Sucks!! 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Getaroom - Book a room
Replied
The company left an official comment to this complaint.
Getaroom - Please get a full refund and don't ruin our honeymoon!!!
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
  1. Getaroom Contacts

  2. Getaroom phone numbers
    +1 (800) 468-3578
    +1 (800) 468-3578
    Click up if you have successfully reached Getaroom by calling +1 (800) 468-3578 phone number 0 0 users reported that they have successfully reached Getaroom by calling +1 (800) 468-3578 phone number Click down if you have unsuccessfully reached Getaroom by calling +1 (800) 468-3578 phone number 0 0 users reported that they have UNsuccessfully reached Getaroom by calling +1 (800) 468-3578 phone number
    Customer Service
    +1 (800) 293-2602
    +1 (800) 293-2602
    Click up if you have successfully reached Getaroom by calling +1 (800) 293-2602 phone number 0 0 users reported that they have successfully reached Getaroom by calling +1 (800) 293-2602 phone number Click down if you have unsuccessfully reached Getaroom by calling +1 (800) 293-2602 phone number 0 0 users reported that they have UNsuccessfully reached Getaroom by calling +1 (800) 293-2602 phone number
    Booking
    +1 (469) 675-5368
    +1 (469) 675-5368
    Click up if you have successfully reached Getaroom by calling +1 (469) 675-5368 phone number 0 0 users reported that they have successfully reached Getaroom by calling +1 (469) 675-5368 phone number Click down if you have unsuccessfully reached Getaroom by calling +1 (469) 675-5368 phone number 0 0 users reported that they have UNsuccessfully reached Getaroom by calling +1 (469) 675-5368 phone number
    International
    +1 (800) 293-2602
    +1 (800) 293-2602
    Click up if you have successfully reached Getaroom by calling +1 (800) 293-2602 phone number 0 0 users reported that they have successfully reached Getaroom by calling +1 (800) 293-2602 phone number Click down if you have unsuccessfully reached Getaroom by calling +1 (800) 293-2602 phone number 0 0 users reported that they have UNsuccessfully reached Getaroom by calling +1 (800) 293-2602 phone number
    Customer Support
    More phone numbers
  3. Getaroom emails
  4. Getaroom address
    3010 LBJ Freeway Suite 1550, Dallas, Texas, 75234, United States
  5. Getaroom social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 13, 2024