Globe Telecom
Reviews and Complaints

As one of the loyal customers of this company, I really want to inform you that cutting in advance of unlimeted text and calls promo helps you to lower your income as well as the trust of your customers. It was so very disappointing to us that we thought we will minimize our expenses if we avail some of your unlimited promo but it was not. Last night, my boyfriend was complaining to me about unauthorized/ advance cutting of promo. He din't expect that you cut his unli too early. He avail Gounli50. He registered to the said promo last monday then you cut his unli unexpectedly last night.Please fix this problem. it is really too serious. If you really wanna to gain loyal customers and avail them to your promos please make sure you really do your job properly.

I have had this complaint since 2012. I recontracted with Globe in December 2012 and got an iPhone 5s supposedly payable in 24months. When my bill arrived in January 2014, Globe charged me the entire amount of the phone. I lodged a complaint with Globe through the 211 hotline. Globe failed to act on my complaint and worse, cut my line because I paid only my bill for the month and the supposed monthly installment for the phone. When I made a complaint, they reconnected the phone and waived the reconnection fee. However, the next month, the one time charge was still in my bill. It went on this way for more than a year and it was stressful every time because I had to call Globe and stay on the phone for 2 hours to get this complaint going again. Finally, my March 2015 bill reflected the adjusted computation, and I was able to be at peace. In March this year, I received a call from Globe saying that I could already recontract with them meaning I can get a new phone, as long as I pay off the balance from the previous phone. So that was what I did. To my surprise, my bill for the month of August still charged me for the iPhone 5s which was already paid. I did not know about it so I paid my bill as usual. IT was only when I received my bill for September to Oct when I found out that not only is Globe charging me with the payment for the new iPhone 6plus, they are still charging me for the iPhone 5s. Unbelievable. My fear now is will it take another year and a half or even more to have my bill adjusted? What will I do to expedite the resolution of my complaint?

I previously have HP (unlimited calls to Globe/TM) & ADSL (2mbps) service with Globe Telecom for P 1, 199.00/month. I have the service from January til May 2015 and been a good payer til we need to moved house 30th of May 2015. I called Globe Customer Service and talked to one of their representative to check if I can relocate the service, Provided necessary information and then, recieved a call from them after a day or two that my new address in unserviceable. Of course, since teh service can't relocate, I told them that I will be cancelling the service since no one will be using it. Have been advise about my last bill for that month icluding the termination fee (w/c is I'm not aware of as I agreed not to have a contract, but it's ok) . I thought everything is settled about cancellation/disconnection of the service. My bill that I'm aware of is around P2, 000.00 w/c is honestly I still not able to pay 'til now for some financial difficulties. But, as of today, I just received an SMS for Globe that I owe them P7, 870.00. Why is it that high? Is my service still running for the monthly plan fee from the day I disconnect it up until now? It's been 5 months! I tried to call custoemr service today and have been waiting on the line for almost 30mins. talked to Ryan as a customer service rep., and Gosh, it took an hour for him to answer my question Why is my bill goes up to 8k? he's been checking and checking but got no clear answer. Need to end the call as my supervisor need me at that moment. Pls Globe, can someone answer my question correctly?! email me at: monica.[protected]@gmail.com

There was an electric post near our area that fell last sept 30, 2015. It had affected several utilities in our area including globe telecom's service. I didn't know know or notice until oct 1, so I called globe's hotline and according to the csr agent, there was a "network issue in our area". There was no typhoon or other tragic accidents happening in the city so I cannot understand how can globe telecom let this issue go on for the next 5-6 days! No matter how much I try to berate and shout at the csr, they could do nothing as they only read whatever is on their screen and report whatever is being shouted by an irate customer. No other explanation has been given. The technical support team should face the clients because they know the answer and should be liable for any further delays! It is soooooo frustrating because no answer can be given! 6 days and counting... How long will they continue this?!?!

1. Only 1 cashier is open for payment trnsactions. A machine is available for cash payments but since I will use my electronic gift check (EGC), I don't have a choice but to line up and get a number. 2. Arrived today (Oct. 2, 2015) at 5:15 pm in the store with only 4 numbers ahead of mine. When my number was called out, there was a problem in the system related to the password so she asked me to wait. Instead of fixing the problem, she called out the next number and processed her payment. So when I came back, the problem's obviously not yet solved. I have to wait again for her to solve it. 3. All-in-all, I waited for 55 freakin' minutes to pay. This is not acceptable for a company offering services. 4. The cashier serving me is "Kathleen" but the other one (who is apparently closed) is "Rodelyn".

I've been subscribed to gounli500 since sept 12. And since then the calls I make only last for 12 mins and 20 seconds. I have called your hotline three times already, and every time I am told the same thing which is there is a large volume of people subscribed to the promo.

First of all, why should that be your customers problem? Why do you provide services that you cannot properly accommodate?

Second thing that dumbfounds me is that I called your hotline using my cellphone. The call lasts over 12 mins and 20 seconds. That does not make sense. I cannot make globe to globe calls over 12 mins but to call your hotline, its possible?

Please make me understand that.

Thirdly, in the 2 times i've called your hotline, your customer service is unable to provide a status of my complaint. All they can say is that they have given my cellphone number to technical support. And that's it. No status of what is being done to resolve my problem.

I am very disappointed and unhappy with the service you have been providing.

I have been a globe subscriber for years and years, have been a consistent subscriber to your gounli500 promo. Actually, your calls only last for 3 hours. Is there a policy regarding that? My understanding of unli means unlimited. The definition of unlimited is not limited or restricted in terms of number, quantity, or extent. Now it is even worse — 12 mins and 20 seconds.

Unlimited service is not what I am getting!

I would like to raise a complaint regarding the preload gosakto, last night I followed the instructions which was specified as such in the card and it was okay but when I checked it this morning and tried to it to my surprise the remaining balance was 3 pesos and I load 100p pesos I never use the phone not until this morning very much appreciated if you take some actions regarding this matter. Thanks

This happened on 9/15/2015 . I loaded up on 9/11/2015 with pre-paid load worth 500 on my number ([protected]) and on 9/15/2015 I was deducted with 300+ worth of load out of no where. I didn't call anyone. Called globe service for my concern and told me to wait till the issue was investigated. My load is now 43 pesos. globe telecom continuously deducts my account without any reason and the service department can't even give me immediate action. what kind of service does globe telecom have poor service and poor turn around time for complaints.

I am expecting globe telecom to return all those unnecessary charges and fix issues ASAP

We reside in usa, these representatives are calling us to sell products even at 2 am! They call multiple times a day anytime, they dont care if we are sleeping! The worst is most of them after we signed up are asking for money for fare or to buy their snack, one representative specifically asked for money to buy kfc! Never heard of these kind of people but only from the phillipines! You are a disgrace to the race. You people need to get lesson on ethics!

I'm an online tutor and because of the very slow internet connection (.15 to.20 download speed, and .06 to .10 upload speed), I had to cancel my classes last night, August 25, 2015. This incident has really cost me a lot--penalties, score, and rating. I called 5 times last night and according to the last agent that I talked to, I have to WAIT FOR 3 BUSINESS DAYS for the feedback. I'm supposed to be earning not losing money.

This is not the first time that it happened, this is a recurring issue which started on the first month of my subscription.For instance, last Monday, August 24, 2015 I had no internet connection.

I just really want to receive a better service since that's what I'm paying for.

no internet connection for almost a month though we paid all our dues. We would like to request for a refund unless they will fix the issue as soon as possible. We keep on calling to follow up the problem but they're not doing anything. They just keep sending us the message like this, kindly see attached photo.

hi, my line was cut aug. 5, 2015. I have not received billing statement until somebody from globe told me that it was temporarily cut and i should pay the said amount. unfortunatle, i was sick then and just recover aug. 9, 2015. the following day, aug. 10, 2015 i rushed to globe center sm san lazaro and paid 2, 635.00. I asked the cashier when can my line be back and she told me to just put off my pone for about 30 - 1 hour and after that meron na. I did that. here's the sequence of events
Aug. 11, 2015 - i called the customer service and she told me that they will process the request and i have to wait for 2 - 3 hours. 4 hours passed
but i donot still have the outgoing call.. I called back again the customer service to complaint and was told again to wait for another
24 hours. I was very irritated because of the promises. i called 4592170 beacuse somebody from globe told me to call this number as soon as i pay my balance so i did. Just thhe same, they told me to wait until tomorrow for the reconneciomn
Aug. 12, 2015 - i was so irritated i called globe customer service . She said the problem will be escallated to management for the reason i don't understand. Wait again for another 24 hours. she told me that she will update me but to no avail.
Aug. 13, 2015 - i called again customer service and was told that my problem is not escallated yet. so i sill have to wait for another 24 hours, The personnel i have been talking were all sorry for the word " irresponsable" Tanga! i have not used my pone since aug. 6. i donot know where to still call to solve my problem. ! hope to hear from you soon.

My move request is still pending after almost a month, affecting my work and personal life. If you try to cancel or close the account, they will give you the contract default penalty fee, even though it's their fault in the first place. So one can't transfer to another provider. Globe verified that the area was serviceable, yet after transferring to my new location, service was not moved, until now. Talked to a lot of people already from their so-called customer service (I don't know who they are servicing, because I'm a customer yet I don't receive proper attention and respect from them). Talked to 4 or supervisors, 2 Managers and uncountable number of reps. My request was escalated 6 or 7 times, call back promises were never fulfilled, and if you wait for a manager to take a look at your issue, it will take you at least 2 - 3 hours.

Globe customer service also likes to put you on-hold for hours then will just dropped the call if you wait. I'm currently on the line for 3 and 32 minutes now, still no manager. I'm guessing they will just dropped the call again.

I do hope that Globe would get worthy BPO's to handle their customer service department. The ones they have right now are a joke to the industry. I could easily say that these people lack the training, courtesy and professionalism to be taking calls from customers that provide their salaries.

This type of company should be reprimanded by the National Telecommunications Board or Agency, so they will take their customer service level seriously.

I received about literally a dozen unsolicited promo phone calls from Globe Sales today. This has been going on for a long time, but today was the worst. They also call at awkward hours, before 8am, and past 10pm.

I keep getting unsolicited telemarketing calls from Globe, saying I'm qualified for some overpriced plan for some cheap tablet. Once, I asked if they'd know where to send it to, and the agent recited my full address. How do they even know this? I'm on prepaid!

This has been going on for a long time, and OVER AND OVER, I ask them to stop calling me, repeatedly asking to remove me from call lists. Each time, the agent would suddenly just wrap up the call and hang up, or simply hang up. I have repeatedly asked to speak to a manager, but apparently THERE ARE NEVER ANY MANAGERS AROUND.

I've taken my complaints to Globe phone customer service (nothing happened), Globe Facebook (they deleted my messages), and Twitter (I'm getting the runaround).

(Also, I should add that I hate their spam text messages. I keep texting "STOP" to the four-digit number indicated, BUT IT NEVER STOPS.)

Attached is the list of the numbers that I received promo calls from, just for today. Notice the similar first seven digits.

I subscribed for a postpaid plan in globe ayala last January 21, 2015 for Php2499. after 8 days Ithe unit got busted and they will never replace it. the LCD of my Samsung S5 got replaced. after 2 days (January 30) I got my unit. 4days after being repared I then encountered the same trouble still the provider would not even replace my phone. I then found out from theie repair company that the phone's mother board was the one that was defective.This phone that I was using now was opened 2 times by their partner repair company (Junrex Samsung Ayala). third bad experience is that they even called me for billing yesterday for my bill which for PHP5200 and they will disconnect my service if i havent settled the account in 7 days. I mean, iI paid for the initial amount of $2500 and the CS rep said that this is because my billing cut off was the 23rd so they are billing me the full amount the 23rd. I could no longer take the hassle so I am knocking into your doors for complaint againts this very abusive company. I have been a subscriber for less than 2 months and I am having this trouble. this has been affecting my job and my budget. Also they are giving away my contact info to a lot of companies that i dont have any access to. i mean this is a violation of my privacy. I hope you can help me cause i have been hoping for quite sometime for someone yo help me. all i get are promises from their CS and I am growing tired of them.

This is the complain that I filed for NTC and the same complain that I posted online for consumer sites. I AM HOPING THAT I GET NECESSARY HELP THIS TIME.

Hi. I want to complain regarding my prepaid load. My number is [protected]. I loaded my sim last Wednesday (February 18, 2015) 150 pesos and I registered to GOUNLI50 and I got the confirmation that I was already registered to the said promo. The following day I checked my remaining balance cause I was supposed to share-a-load with a friend. So I was expecting that my remaining balance was 100 pesos. But when I received the balance inquiry from globe my remaining load was only 25 pesos.

I decided to find the customer care hotline and found this number [protected] and texted it right away about my problem. I told them I want to get my money/load back. The number replied immediately stating that they will forward the concern immediately to the executive escalations and that a team should be in touch with me as soon as possible, they even said worst case tomorrow (Friday). Friday came and Globe still hasn't contacted me yet. So i texted the number again. But then again, the number replied that Globe will be in touch as soon as they have completed the investigation with my mobile number.

Today, I texted the number again, i was complaining about my prepaid load and I had another problem. I can't send messages to other networks even though I am still registered to GOUNLI50 which has unlimited texts to all networks.

I want to know what is happening, and I want an answer now. This has been my sim card for 6 years and I have not experienced anything like this before

When i got back from my vacation, i started to work again when i noticed that www.amazon.com is slow. I didn't mind this at first because i thought the website itself is having an issue, but after 3 hours the website is still slow, so i decided to chat to amazon and they said that there is nothing wrong with the website. I went into a friend's house to check if they are having the same problem and they dont. i called the technical support number of globe and they gave me a reference number and told me to wait for 3 days for this issue to be fixed and its been 4 days now and no feedback from them. i kept on ringing them from time to time but they always gave me this PROTOCOL thing to follow which is very annoying because i affects my job, and if the problem is not resolved within 1 week i might lose my job as well. does anyone know where i can file a normal complaint for globe? i hope someone can help me out, because i did not apply for DSL connection for pleasure, i applied for it because i need it for work

I've been a globe subscriber since 2012. During that time i'm in group plan for 1499 and added 1 single line last 2013. But last year i decided to seperate my accounts for group plans. Since then the problem start group plan has been separated and 2 numbers are been disconnected however the only line left on the group plan keep consuming data and keep charging me for fee which is still in group plan. And the other additional line acvount is worst since account was been separated last july 2014 we found out recently that the line was connected to a different account holder and account number. And befire we try to use the wrong account number to pay our bills without knowing that itis the wrong account cause it was been provided by the system generated *143# si we are comfirtably that it is the right account and when the line suddenly disconnected last august, i called their hotline but the last consultant didnt gave me the reason why it was disconnected. Until i spoke to jp consultants name and foundiut that there is somethings wrong with the account and after that we went to globe store and show the text messages the lady from globe said that we have differentacvount number and the account number that wa been register to *143# is incorrect. Since july our payment are updated however it was been deposit to incorrect account they advc us ti submit a sample receipt but we dont have it anymore and try to explain it to them but instead of help they trying to accuse us that we really not paying our bills, now that line is disconnected and according to last cinsultant when we tried to call the hotline yesterday it is already been cancelled and nothing can do on that account, to think that it's not our fault if they provide us wrong account and they want us to pay the 8000 reflected on the correct account cause we dont have anymore the copy of our receipt.

Good day,

I just want to give a feedback and a formal complaint report regarding my globe post paid application.
My application was submitted thru online for about two months now.
I have submitted and complied with the necessary requirements in availing a postpaid plan.
I need to call the hotline several times, and I mean "several times" just to follow up on the status of my application.
It's almost 2 MONTHS that if I did not call the hotline I would not know the status of application, it has been approved but there is no unit available as per hotline's advised.
I was not asked what do I want to do, I was not told on how long is the waiting time, even if you see my call records of follow up it would reflect that it seems I keep on following up because no feedback was given to me.
I patiently waited several weeks but there is still no handset delivery, it's as if globe has no interest of sending me one nor care about my application.
I thought of applying online because I believed the process would be faster but I was so WRONG.
I again called and when I said I think it would be better of I applied through store and one of those representative I've talked to says that 'yes sir it is better, pwede naman sa store nalang kayo mag apply', what an answer, it's as if the representative just don't want to assist me anymore, no empathy at all nor an attempt to help me resolved the issue of having the handset be changed so it could be delivered to me.
To cut it short, I have spent most of the time calling your globe hotline, be transferred to all the "correct department", talking to the 'right people' but there's seems to be NONE, until now, no feedback, no update.
I can't even apply through your store because they said that my online application should be cancelled first before I can apply and that I have to wait for 3 days for it to be done, and another 7 days for the another approval through store which I doubt would happened since it was also the processing time I read online but never happened and took me at least 2 long Months.
I am writing this letter to let you know from a customer's point of view that i just feel so devastated that I had to spend time calling and do all the follow ups when all I am asking as a customer is a feedback on the status of my application, on when it will be delivered or if it will ever be delivered and so once and for all i am hoping that i will have an answer on my application.
thank you very much.

Eduard Jo S. Layug
[protected]

Ref. #: [protected]

Hi, we have postpaid plan and we have been charge for the past three months of local data charges of which we didnt use. We complained it last month in Robinsons Manila branch that we were charged for local data charges for 2months but we didnt use them, not only that the report didnt have any results but we were still charged for another use of local data. My brother reported it again and asked what these charges were for, your representatives didnt know it either and said that the charges cannot be refunded because it is beyond the contestability period. But please take into consideration that we reported it before the contestability period, its just that no results happened which was dependent on your part.

This is what i messaged to globe facebook and their contact us page on their website