Home Depot
Reviews and Complaints

Hello,Greetings for the Day!

I ordered an ELITE 2 door fridge for my Store. I ordered a new fridge and paid the price for a new one but what I received looks like an old Fridge Home Depot sent .

My store is about to open and all my work is finished and today when i opened it it was broken and looked like it was a used one. How can I use this display fridge for my new store? Everything I am buying is new for my store.

ELITE FRIDGE DETAILS:Elite Kitchen Supply34.4 cu. ft. Commercial Merchandiser Refrigerator with Glass Doors in Black

SKU [protected]

I need a solution for this issue. replace it .

Please see the attached picture.

Thank you and Regards

Rupesh

Diva's Nectar Bar

[protected]

[protected]@gmail.com

I have purchased some Husky garage storage cabinet in the past. The quality was unmatched by anyone. Very heavy duty, superb finish, and easy to assemble! I had given this cabinet a AAAA++++ and bragged how good they were to all. However, that last 48" wide cabinet [Order #WP20529933] that I purchased was dramatically different. Very lightweight and the finish was noticeably thin and even less quality on the interior. They also have changed to packaging to use way less styrofoam and more protective film that is very difficult to remove...It adds several minutes to the assembly. I am so very disappointed! They took a great cabinet and turned it into another average piece of lightweight garbage. Then they have the nerve to end up charging more for it! I realize that we are experiencing some unusual times and cost are up but that is no excuse to cheat me on the quality too. I have attached a photo of the carton weight comparison below. It proves that they have dramatically lightened up the product. The photos show I still have 2 - 36 x 18" cabinets that are still in cartons that I bought last year. The other photo showing the weight of the last 48" x 18" that I bought. The earlier 36" x 18" cabinet [Order #WD80645856] that I bought has a carton weight of 191.29lbs. The last 48" x 18" cabinet that I purchased had a carton weight of 177lbs. My memory tells me that I recall the carton weight on the 48" cabinets purchased previously [Order#WJ34038558] were close to 250lbs.

This is very disturbing to me...so so very disappointed!

Re: Pasadena #0565 5455 Fairmont Parkway Pasadena, TX [protected]

On April 28, 2020 I visited the aforementioned Home Depot store to do my shopping. I am a 100% Disabled USMC Veteran who uses the Handicap Parking spaces when one is available for I have limited walking capabilities. On three different occasions I have found shopping carts and/or the orange loading carts completely blocking a handicap parking space. I have personally addressed this issue to management each time and once again I have found these loading carts blocking a handicap parking space. This repeated problem continues without any changes to date. The next time I find these orange loading carts blocking a handicap parking space I am going to formally file a complaint with the American Disabilities Act federal office along with a copy of this attached photo. I trust my complaint will be addressed and this issue resolved.

Thank you,

Jesse Rojas

4003 Coapites St.

Pasadena, Texas 77504

e-mail [protected]@aol.com

They should have given more notification to alert the customer when their deferred interest ended so they wouldn't have to pay 25.66% interest on the original loan amount. The text is smaller than the payment due.

I almost had my entire amount paid off by one payment, however I missed the due date for the deferred payment by a few days and now I owe $10k. How they got to this amount is a mystery because $10k is not 25.99% of $23k. That's scummy in how Citi does business. I will not be deferring payment again or using their company again.

Your credit card offer is a scam. Never received credit for opening and now slapped with late fees and interest for not paying their own late fee when credit should have covered it. I would have NEVER opened the card if I’d realized it was with Citibank. Now I’ve wasted an hour in the phone talking to 3 different people, closed the account, and they’re still reporting me to the credit bureau because I’m not paying their fees which should have been covered by the opening credit that never happened.

I received a samsung refrigerator and stove. I my kitchen is on the second floor. The delivery team destroyed my walls and floors going up the stairs. After they realized it would not make it up the stairs they pulled it back down the stairs resulting in more damage to take the doors off of the frig which they should have done to begin with, I was told someone in the claims department would call me back within 2 days concerning these damages and nobody did. I had to chase down claim numbers thru home dept for 2 hours on the phone. Once I had the claims# and called their claim handlers they said it would be another 2 days before someone would get back to me. This is too long to go in between repairs. Please never use home depot delivery. I plan on sharing this complaint on social media. Home depot sucks. Teach me to spend $25k to get treated like this... F%#@ home dept

After installing carpet there was a piece 7x12 left. I wanted to use that peice on stairs in my home. I was quoted 250.00 for that additional work which included 4 yards additional carpet. Do not need more carpet. I have the 7x12 piece. They insist the reminate will not match the pattern. That is not a problem for me. Could I please have the reminate I have installed? I will pay the installation cost no problem.

# H4115 190377

April 6, 2022 my account was closed due to non-payment. It was 90 days past due as of December 6 2021. The Balance was $79.00 which was charged off by Citibank/Home Deport. I normally receive bills by email. I did not get bills by email or by regular mail. My contact information was current. The charge off was reported to the credit bureau's resulting in a 129 point drop in my score.

When logging into my account I enter my login name and password. The next window asked for an authentication code to a number I no longer have. There is not another option to send my authentication code such as my email address. You've already lost a sale of $800+ because of this. I am unable to order anything online so I go elsewhere.

Made a purchase almost a year ago from Home Depot instead of Lowes due to the $187 in rebate incentives offered through Home Depot. Made the purchase, accepted delivery of a very expensive stove form LG, received a link to follow and fillout in order to activate the warranty, called my insurance to inform them of the date they are supposed to begin coverage of the stove under my home owner insurance once manufaturing warranties are up. However, LG and Home Depot has been passing me back and forth like a bad penny. First Home Depot claimed they new nothing of their own promotion in (July and August of 2021) and transfered me to LG Warranty department. LG warranty department told me to check back a few months later in the hopes that Home Depot would have processed it on their end at Major Appliance Department and they would then get that information. So I waited and a few month's later, went through the same experence of buck passing. I then emailed customer service for Home Depot included my receipt and the email with the link I received. That email garnered an this mailbox not monitored several emails later still no one to resolve this issue. Please tell me who to write to have this resolved.

Hello please have someone contact me regarding poor customer service at store 750 North University Drive Coral Springs, Fl 33071 #[protected]/19/2022 2:55PM cashier Anne. This was the worst customer service that I have ever received from a cashier (Anne). I purchased $282.73 including tax I asked the cashier to bag my order she stated that is not my job she put the bags into the cart and told me to bagged then myself I asked her to call a manager she stated you called them another cashier came other and assist me with the bagging. Please call me, this employee should not be working for Home Depot it is obvious this employee does not care for her job. I purchased boxes of nails, hangers, wipes ext. 90% of my order was a bag order with the exception of the ply wood. This was not a self service counter Anne was my cashier Why was she so rude to me a paying customer please have a manager call me back from corporate I spoke the manager of this store Jaime M.

I served over 20 years in the military. Today I was told I would not receive a military discount since I didn't have a cell phone. That is not right who ever decided that should rethink it. I will stop doing business with Home Depot since i feel that's discriminatory.

In June 2021, after waiting four months for this Garden Window to be built it was then installed. It is a beautiful window. However, the top window has no Argon gas between the panes of glass. This was tested by another window installation provider with his light equipment.

The problem with this is that nothing can grow in this window without frying in the sun. We are in the desert. The window radiates so much heat and cold at night that we had to buy a window cover for it. We paid almost $3K for this window and believe it should be fixed. Either replace the top windowpane or inject Argon gas. This needs to be repaired. And I sincerely hope the Home Depot will respond to this request.

Thank you.

Elizabeth Hickok

We ordered a vanity in November 2021. It was delivered 11/26/21. We are in the process of building a new home and researched bathroom vanities. We found one which met all our needs including color and size. We were told that due to the pandemic, this may not be available when we were ready to install it so we should get it then. Also, the price would be much higher if we wait until March/April. So, we ordered it and had it delivered. It sat, boxed up, until we could install it. That time is now, April 2022. When the box was removed, we found the 72 inch backsplash broken into three pieces. After numerous calls to HomeDepot, we were basically told nothing could be done to replace the part that was broken. They could come get the whole thing and hope we could get a new one in a few months. After more calls, we found HD to be a terrible advocate to their customers. We spent many dollars there and will NEVER spend another dime there. They could give a damn about the customer. So be aware of buying from them.

I have recently been denied my military discount at Home Depot because I don’t have their app, I have military ID with my face on it showing I’m a retired disabled Veteran. The employee wouldn’t give me the discount. I don’t even own a smart phone I’m writing this complaint at home on my computer. What a disgrace Home Depot has become shaming their white employees to denying Military their discount even with ID?! I will take my business to Lowes. Old Woke Home Depot is not the store it use to be.

Purchased a Traeger Grill online from Home Depot. The grill was delivered badly damaged. The order number is W883307220.

The return tracking number through their contractor for returns (NSD) is R5521287. After 3 weeks of constant daily calls, emails from me to NSD and Home Depot the grill still sits in my garage with no return scheduled.

Please help.

For the second time in two weeks I have gone to my local Home Depot in High Point North Carolina and there has been very loud obnoxious music playing outside the store. I thought Home Depot was a hardware and home improvement store and not a disco. I am not sure why anyone would want to go into a store with loud music playing near the front door, but I for one will not return to the store. Am I supposed to break dance while my paint is being mixed? Do the people running these stores know that not everyone appreciates loud annoying music while they are shopping. Talk about a lack of thinking on the part of the store employees. I personally can't believe the utter lack of disrespect the employees must have for their customers to behave in such a way. By the way I do not want to hear any musical genre that loud at any store I am stopping.

I have been trying for 3 days to get the Home Depot APP downloaded on my Cell Phone only to find out that since it is a Samsung (android) phone and the APP will not download to my phone. I shop at Home Depot Often and I always ask for the Military Discount. Today I was advised that for me to keep receiving the Military Discount I will only be able to use it on my phone and they won't offer it to me any other way in the future. To me, the whole system of switching to a computer to inform the company of qualified discounts is ridiculous. My account at Lowe's, once I got enrolled, automatically ID's me as a Military Retiree and the discount is applied to whatever I purchase automatically. This is a much better system and I will lean towards Lowe's for future purchases since they seem to have put much more thought into the Military Discount Program.