Home Depot
Reviews and Complaints

I placed an online order for a Toro lawnmower on 5/23/2022 and was told via email on 5/26/2022 that there would be a five business day delay in shipping due to shipping contractor issues. I was told this by an associate in a text. I then canceled my online order and confirmed it with an HD associate via text. I then went to a local HD store and bought a lawnmower. Of course there was no one to help an elderly man with a bad back lift a 200lb box into a car which is why I ordered online in the first place.

Then two days later on 5/28/2022 hd sends a shipping request to fedex to deliver a lawnmower I no longer needed. I called hd and they were zero help,

Now this elderly man with a bad back needs to lug a 200lb box back to a hd store and hope there are no problems,

What an utter fiasco. Are this company’s systems so antiquated that they can’t process cancellations in a timely manner? Look at the wasted human effort and potential injury needed to get this nonsense straightened out.

I bought a brand new window air conditioner from home depot. The air conditioner was a little over 400 dollars. I got home tried to put the ac in and it was a tiny bit to big and would not fit. So I went to home depot to exchange the air conditioner for a smaller one.

A few days before I attempted to exchange the ac. My wallet was either lost or stolen. So not only was my receipt gone so was my debit card and credit cards, drivers license everything. I got my ID and cards replaced

When attempting to exchange the ac. I was asked for id since I did not have the receipt or the exact debit card I used. I was denied the exchange.

I have not returned a single thing without a receipt in over 4 years. Their was zero reason for the home depot and the the retail equation to deny the exchange. I didn't want cash back. I wanted a small air conditioner. So now I'm stuck with a window ac I can not use.

I have been to 4 Home Depot stores in the Las Vegas area looking for 16x16x1.75in Yukon concrete step pavers. On the website and app. it shows totals of rainbow-arroyo crossing qt. 453, west central Las Vegas qt. 164, south Las Vegas qt. 260, and Summerlin qt. 310. At the rainbow store I was told that they would have some on the shelve the next morning, when I went back there were no pavers, called and was told they could not find any. My question is are there any of these pavers in Las Vegas or are the employees too lazy or understaffed to put products on the shelf. My plans to get a project done are bases on your inventory numbers, are there any these pavers available or do I need to find another solution?

We purchased a Leisure Season Wooden Patio Swing Seater with Canopy (SKU WSWC102) from Home Depot on April 14, 2019. We like the swing a lot however over the winter the canopy was ripped to shreds. I contacted Home Depot to purchase a replacement canopy. They referred me to Leisure Season @ [protected]. I called them 8 times and left messages that I would like to purchase another canopy. I also went to their website and sent them an email requesting to purchase the canopy. It's been well over a month and I've never received a response from this company in any form.

I am very dissatisfied with the lack of customer concern and would highly recommend other customers not purchase this item.

Placed order yesterday ,May 22, 2022. Received email a missing product.

Product description lacked important information about weight of the item.

Cheryl in call center offered a great deal of assistance. ,However Home

Depot's information is extremely misleading regarding weight of the products.

Followed up with local store in MD.

Can't get a Mgr . Customer service department could not be bothered to follow up.

I have a complaint and nowhere to lodge it about my recent customer experience.

This email should be escalated. Please escalate.

5/6/2022 – Placed an order for a dryer

5/14/2022 – Dryer was delivered and was damaged – I was told to call Home Depot by the delivery driver. The dryer did not work properly before the driver left my home.

5/14/2022 – Called Home Depot and set up a new delivery for 5/23/2022

5/23/2022 – Dryer never delivered. I called the delivery driver who informed me that he came to my house and left a note on the front door. Driver had the wrong description of my house. I advised the driver that he never came to my house. I was told to call Home Depot.

5/23/2022 – Called Home Depot. Was told that 1 system indicated the dryer had been delivered. Was told that another system indicated the dryer had not been delivered. I was told that I would have to wait until the next delivery date of 5/31/2022. I asked if the matter could be escalated and I was told no.

This is completely unacceptable customer service. My intention is to share this experience everywhere I can because this makes me extremely angry and dissatisfied.

Dishwasher: Frigidaire Model 24660F7A S# TH91221980

Mindy from Asurion. [protected] called to ask if we still need

dishwasher to be serviced.

Purchased from Home Depot April 01, 2019

1. 2-27-20 [protected] - top panel

2. 6-25-20 [protected] bottom sprayer

3. 11-12-20 [protected] top panel

4. 1-19-21 [protected] top door panel again.

5. 3-6-22 [protected] leaking - was told we are not rinsing

dishes off. - We do. Franks TV Appliances

[protected]

6. 4-21-22 [protected] - leaking again. Talked to Ben. Told issue being moved up.

Franks appliance - They do not respond well to calls or text

messages.

Sometimes leak is small and goes under the dishwasher - We

are on Pier & Beam. Worried about damage and mold

Sometimes leak is so bad we put down 3 large beach towels.

At this point we would like it replaced and floor fixed if needed.

They are trying to charge me for orders that were cancelled or refunded in April of 2022. There were two different charges on my statement that I never charged. I have called their customer service hotline. It doesn't seem to me that they know what they are doing. I closed the account out, because I didn't owe any money. They are saying that I owe them over $600.

I purchased the Asurion Protection 5 year plan on my dishwasher. I have played telephone tag with Asurion for five hours... each time they say things are being processed and then they e-mail me with another item that they requested that I already sent in. I have included the item, with all of the item details, the purchase date and store, the price of the product and the price paid for the plan, the SKU on both items, and the Claim # and they still are dragging their feet. I've been trying for four days to get some satisfaction, and the service is so bad that I will NEVER buy extended protection again. It seems like they just want to wear you down, so you give up and they can just pocket the money.

VERY POOR service in all respects.

I called Monday evening 5/16/22 to start my claim process. They gave me a date of 5/19 8am-4pm for a service tech to come diagnose and gave me claim numbers for my fridge and food loss. I took off work on 5/19 and waited until 10:45 am to check the status as I had not heard anything. The LG service center (Asurion transferred me) assured me they were coming and would call when they were about 30 min out…. I waited until 4 and nothing. Called Asurion back and got put on hold then disconnected. I called back, got transferred again to a management specialist. After I explained to her and was increasingly frustrated she put me on mute and then put me on hold after a couple minutes, then the call was “dropped”. I called again and the person I spoke to told me they could not find that I even had a service call and wanted to know who promised that they would be here today (are you kidding me?). They told me Asurion just sent the request Wednesday when I had called Monday and it would be another 3-5 days. I told them that was unacceptable. In total I had to call them back 6 times as a result of getting hung up on. I will be staying on their [censored]. $300 food loss won’t even cover the condiments that I had to throw away (who knows if I’ll even get that).

On may 18th 2022 , I went to the West Seneca , NY home depot to purchase

more fieldstone 8 X 12 caps. I had purchased them several days prior so I knew exactly what I had purchase. AT checkout the associate didn't seem to know what was going on. Her name Rebeca. She seemed really slow. she asked me what the product was and I told her exactly what the product was. IT was 8 x12 fieldstone cap exactly. she rang up the purchase and I paid with my HD card.

The price seemed to be way too high, so Iooked at the receipt and she had entered the wrong product. I told her she had made an error and she told me that there was NOTHING that she could do, and go get the item code. now remember- I'm 67 yrs old pushing a 300 + cart and was supposed to go to customer service out of the garden center area and back into the main entrance

to get it rectified. The representative at customer service gave me a credit and entered the exact item which I told Rebecca in the first place. She charged me for the correct item and I asked to see a manager- which never happened. Why has HD customer service gone down the tubs. On my previous purchase for the same item ,your sales associates were just as bad - as i stood on a cart to get product off a top shelf as the walked by on their cell phone- You really have gone to [censored] What say you

I ordered a dishwasher at Mat 5th 2022. It is rescheduled 6 times. Simply they kept lie about the product. Original late delivery date is acceptable but it is not acceptable not to be in time even once. But It happened 6 times. Every time another excuse and kindly reschedule with same memorized words.

Sorry, but my feeling that you sell the product but you deliver whenever they are available in your store. It looks that you don't mind how long and how many times it is delayed.

Every time I was promised it would be delivered and I would be called 30 minutes ago before heading to my house (possible for non-available product).

Home Depot today (May 18th, 2022) tried to reschedule my order again. During today I called and ask if I can trust this time and I was promised that it would be by 8:00 PM. And when I called again just before 8:00 PM they said

it will be rescheduled again.

And I canceled the order. I am very upset to believe home depot and wait 5 or 6 times reschedules.

Dishwasher is important for working people.

Last thing is about payment. I paint instantaneously by Credit Card but I was told I will get the money in 3-5 days.

Ferudun Kilic

my Fence project was submitted in July of last year 2021 a salesman by the name of Buzz fencing came out took my order it took longer than promised for someone to come out but when they did show up it was a man and his wife they could not speak English they did not even let me know they had started my husband was leaving and saw them and called me to let me know my salesmen had told me he would be there to oversee but he was on a honeymoon. They installed a fence high up off the ground and the gate was dragging and the wood had spit on 20 to 30 post which i was told was warped wood another contractor came out and changed out the wood but during the course all kind of trash and animals were getting in my back yard I reached out to home depot and the company sent out another guy to correct the problem but when he came he had a different type of wood he told me that since i was getting my fence panted this wood would not look bad so i let him place the pieces but the gate he put in the entire part cracked into so i reached out again to home depot and a gentleman from buzz called and said he would be out to check on the gate and would call but he didn't call he just showed up hours frim the time he said he was coming he took the broken part of the gate and told me he would be back out in a couple of days to fix the gate but as of today he has not called or showed up I called the buzz several times since the day he came out April 25 and no answer so I left messages I contacted homedepot spoke with several customer care reps assured me I would be contacted but as Of today I have not so I contacted home depot today spoke with a gentleman he left messages with a Dist Service manager and the owner of Buzz and my case number #[protected] for someone to handle my case Im crossing my fingers for a call but I still want to be made whole from Home Depot my number is 214/797/3456 My Name is Cathy Wesley I hope no never will ever have to deal with a situation like this. I am exhausted disgusted and very unsatisfied customer.

I helped Maurice for a very long time in school and he ended up scamming me for 200$ I can provide all the proof it was him and I would love to have him fired for being such a scum bag.

I was at the Kingman Home depot today Sunday May 15,2022

in the garden Area Check out, the Girl that waited on me, was disgustingly dressed, piercings in nose, ears, tattoos/dressed in black, hair was pitch black real wavy curly/stringy down shoulder length/slightly passed/wear boots that obviously came from Fetish store, They were imitation of KISS Boots, the rock band/which some online places sell them like Devonia, or starlets and harlots, or KISS Online, her clothing was also matched to this outrageous wear. She looked like she was going to a rock concert in Los Angeles or Detroit. I don't think that is proper attire for a home depot employee to be wearing./also the black makeup so thick you could scrap it off and wear again the next following days, Its unprofessional, and does not represent home depot . I know home depot has somewhat of a dress code, she looked utter ridiculous, and teens, and young adults, and 20 to 30 something adults moving here from California, or other states is giving Kingman a bad rap by thinking they can dress like that. When I was working retail and your talking in the 1980s and early 1990s, Men couldn't even have long hair, tattoos had to be covered up, absurd plugs and piercings was not acceptable and her clothing certainly was not acceptable, I realize this is 2022, but its not right,

I returned a generater I bought online, like I went to pick it up and decided I couldn't use it so I never even left the store with the generater. So I was isued a store credit card for 426$ and was told I'd have to show my ID when I used it. Well it got stolen and that person obviously can't show my ID so if they don't reissue me a card they are just going to be like taking that money from me

Went to Home Depot to have custom cabinets and countertops installed. The salesperson I worked with was very good and did all she could to resolve the situation.

When design was finalized and I was happy with colors and layout, the problem was with payment. Tuesday, I tried to write a personal check, it was declined because it was over $13,000.00. I went to the bank came back with a cashier's check and again it was declined. Then I'm told I had to wait 24hrs because of too many declines. Couldn't make it back the next day, received a call Thursday that I would need a new cashier's check because it couldn't be more than a day from date printed on check. Another check and another $5 fee for a new check. There were 4 people trying to figure how to accept the cashier's check. Almost an hour and a half later, I walked out of there with my check and no cabinets. How is a cashier's check not an acceptable form of payment? NEVER AGAIN HOME DEPOT...closing the account

HOME DEPOT,

I do not know what you can possible do to me/us to keep us as repeat customers of Home Depot!

I ordered a new dishwasher from Home Depot - against my husbands wishes who prefers Lowes over Home Depot but I told him I had ordered all my appliances from Home Depot when I lived in Minnesota and loved Home Depot.

We received a message that our dishwasher would be delivered between 3:45 - 7:45pm on Saturday May 7th.

I called, responded and confirmed that we would be present during that time period.

We had been invited to a much anticipated Kentucky Derby party with the main event taking place at 5pm Mountain Time but cancelled due to this scheduled time.

We had hopes the dishwasher would be delivered in time for us still catch part of this party.

At 7:45 pm we still had not received our dishwasher!

We had hired a plumber/installer to install the dishwasher on Saturday (He charges more for a weekend but this is when you

stated it would be delivered!) At 7:45 he was getting anxious and so were we.

We called Home Depot - Helena, MT and spoke to "Dylan" who stated that someone else was also waiting for their delivery so it may be another hour or so for us to get our dishwasher but it would still be delivered.

Our installer decided to wait rather than returning - so we waited.

At 8:30 Dylan from Home Depot called to ask if our appliance was delivered. We told him no but we were still waiting. He then stated that it likely would not be delivered. WHAT? After all the promises and the notices that it would be - and cancelling the party - and hiring an installer -and waiting all afternoon and evening - and now no dishwasher?

And we had received no phone call to explain the delay nor the cancellation. ( Dylan did say that the driver had my phone number to call - but we heard nothing! )

**************************************************************************************************************

We expected to hear something that evening about the delay - and a new delivery time and date - but nothing!

We then expected to hear something the following day - but nothing!

It is now Monday evening and still we have heard nothing!

NOTHING!

In our opinion Home Depot is the most irresponsible and most unprofessional company on this universe. That is how we feel about Home Depot!

So - what are you going to do to change our opinion - and that of others - and what about all the additional expenses (Hired Plumber) we have incurred because of the NO SHOW & NO FOLLOW UP?

We are waiting to hear - as right now " Word-of-mouth & Online reviews can be the BEST or the WORST advertising !

What will you do to change our opinion?

AND WHERE IS OUR DISHWASHER?

Tricia McMahon

8405 Twin Peaks Road

Helena, MT 59602

On Friday, May 6, 2022, 04:02:34 PM MDT, The Home Depot wrote:

The Home Depot Logo

Your order is arriving soon!

Your delivery will arrive

Saturday, May. 7 between 03:45 pm - 07:45 pm

The Home Depot Logo

Order Number WP33247438

Order Date Apr. 29

Track Your Delivery

What's Next

Your appliance order is arriving soon! We’ll text or call you when your delivery is a few stops away.

I was at the store in Aurora Colorado on Mississippi. After trying to go to a register, the representative said they were closed. There was no cashier available other than self check out. The representative said someone would help me at self check out. No one was helping. I saw other customers getting frustrated that no registers were open. I went over there to self check out and no one was helping me. The associate who's name is Ammad,, said I was talking [censored]. But all i said is nonone is helping and and no register was open other than self check out. Before I left,, I asked for his name,,, Ammad.