Home Depot’s earns a 4.2-star rating from 11306 reviews, showing that the majority of home improvement enthusiasts are very satisfied with their purchases.
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Rental equipment
On Feb 12, 2021, I called the Home Depot (8010 Giacosa Pl, Memphis, TN 38133) needing pricing on a stump grinder rental. I called around 4:15-4:20 pm and had to be transferred to the tool rental department about 3-4 times before anyone would answer. A man finally answered and I inquired about the rental. He advised it would cost $299/hour. Because I am...
Read full review of Home DepotMilitary discount
veteran / tried to ask if i could make purchase over the phone ( yorkville, il. local store which i try to support ) without coming into the store and still get military discount . at 77 years old i dont want to be exposed to covid and just wanted to do curbside pickup . i was refused . i made purchase of item at lowes ( got military discount and free delivery ) . poor treatment for veterans .
home depot has lost me as customer for big box items, will continue to shop at lowes until you do a fix .
michael r dean
Refrigerator delivery
WE ordered a refrigerator online to be delivered today 2/10. Firstly, they delivered it basically threw it in the middle of the floor. Said they could not hook it up we even was moving out the old one for them. To make a long story shore the ref and freezer handles are missing. You cannot get a hold of anyone in the delivery department. I called the delivery guy back because I had his number he basically told me that was common I have to contact Home Depot. Also they scratched the front door. After we removed the plastic we seen it it is bad. Don't ever ever ordered appliance's to be delivered from Home Depot. I have been in the apartment business for 30 years I never seen such a poor delivery service (Spirit) is the name of it also the delivery person asked the resident if she had any pain pills he hurt his back. This was a nightmare.
Whirlpool refrigerator order cancelled refund not received.
February 2, 2021. I saw a Whirlpool refrigerator that I liked advertised on the Home Depot Oxnard California website on Wednesday, January 13, 2021 and it showed a delivery date of Saturday, January 16, 2021 so I ordered right then and paid for it the following day. Order # WM29417304. On Saturday, the delivery was to be between 7AM to 11AM so I had the old...
Read full review of Home DepotCustomer service - gave completely wrong information
On January 31, 2021 I needed to rent a sewer auger from Home Depot. I picked the Chinook location in Calgary due to its proximity to my residence. I contacted the Chinook location via telephone to see if they had the sewer auger I required - and they did. I then specifically asked the customer rep if Visa Debit would be sufficient for the deposit for the renting the tool. I was told by the customer rep, Mohammed, that Home Depot did indeed accept Visa Debit for the deposit for the rental.
So I proceeded to Home Depot Chinook and picked out the auger I desired...and then went to do the rental agreement where I was asked to produce a credit card for the rent deposit...I passed the sales rep my TD/Canada - and then was told that visa debit was not sufficient for the deposit! When i offered cash for the deposit as a 2nd solution I was told that HD could not take cash either for the deposit!
I am upset that i was told misleading untruthful information by the customer support that caused me me to waste valuable hours on getting my sewer line fixed which manifested into having tenants quite displeased that the the work was not done.
I specifically called HD Customer Service to ask that one question - if Visa deb okay for the deposit - as I did not wish to waste time going to Home Depot to rent if they did not accept VisaDebit - but nonetheless my time was "wasted" . Consequently it will be a long time before I give HD any business.
Desired outcome: Customer Service Getting up to date with Home Depot rental policies and qualfifications/
Billed but item not delivered yet
Purchased online and delivery date is 02/24. Received credit card bill and payment is due by 2/21. How and why?!?! Item has not even been delivered yet? Is this legal? Why would they bill if the item is still with them? What if the delivery is delayed? I don't understand why I am expected to pay for something I don't even have yet. When I called customer service I was told that they need me to pay because they need it to order the item from the vendor! What kind of arrangement is that? They won't be able to order the item without the customer's money?!?!
Desired outcome: Move the due date or dont charge until item is actually delivered!
Carpet
Opened complaint on 12/3 Started with Cust service. Purchase approx $3000 for carpet install. Many carpet fibers are Still coming out which is unusual since it was purchased in 2019. 12/3 installer told us to empty vacuum, vacuum, and take pictures of the pile that was vacuumed up and send to him. This was done immediately. On 12/11 rec'd a message From...
Read full review of Home DepotHorrible experience
My horrible experience started when trying to order new appliances. The lady that was trying to help us didnt work in that department and knew absolutely nothing about appliances. We had already picked out the 6 appliances we wanted. She started writing down the numbers needed to order after half way through she realized she was writting down the wrong...
Refund denied at buckhead #6986 store for items purchased 5 days ago with receipt
Re: Request to return items with receipt purchased on 1/23/2021 Date of Incident: 1/27/2021 Good Day, Please see my attached receipt for items I purchased on 1/23/2021 for a total of $67.39 before taxes. I attempted to return 4 of the items worth $49.38 (of $67.39) today (1/27/2021) at the Atlanta Buckhead store #6986 and was denied because I was told...
Did not receive a portion of the product.
On January 16, 2021, I placed an Online order (WM29616353)through the Hammond, LA Store. They contacted me to tell me the 2x6x12 (20ea.) and 8x8x16 Cinder Block (8ea.) would have to be delivered from the Covington, LA Store. The delivery from Hammond was delivered on Tuesday, January 19th. The Covington Store showed they delivered on Wednesday, January...
Read full review of Home DepotHome depot store 4187
I have been shopping at this store for some time now and the service continues to go from bad to worse everyday. I have had multiple bad experiences with this store and have requested multiple times to speak to the manager and have never spoke with the actual manager. I'm not sure what your policy is but if I call the store and request to speak to the manager, everyone says they are the manager. My final bad experience was the kitchen cabinets that I ordered November 7, 2020, and received January 22, 2021. Again made a request for the actual manager to call me and I still have not received a call. I believe her name is [protected]. This person has never called me after leaving multiple messages.
Credit services, store condition
We mailed our check on 12-26-20, on 01-11-21 we received a late notice with a $30.00 fee. Bank indicated check had not cleared, lost in mail, many complaints to bank. Called to resolve and was told "pay entire bill" put that amount on bank ATM Debit Card, would not remove fee. Cancelled card and shredded it. We have spent thousands with HD over the last few...
Read full review of Home DepotCustomer care
1-19-21 North Frisco store Frisco Texas Small contractor frustrated with horrible personal treatment including being hung up on by Monica while talking. Called back to speak with manager but hung up on 5 times. This store is terrible and getting worse monthly. Customers should not have to call or contact any third party or continue to try and call a manager...
Read full review of Home DepotRigid core flooring
Had flooring installed in October. The interlocking part of the flooring is breaking in numerous spots causing all of the flooring to separate across the entire room. Have been calling Home Depot and spoke with 1 Store Manager and 2 Assistant Store managers for about 4 weeks now. Each week they tell us that we have to wait for vendor to get back to us. They...
Read full review of Home DepotWasher/dryer unit delivery
Me and my wife purchased a stackable washer/dryer unit on 12/8. The scheduled delivery was on 12/12. The unit was delivered on 12/12 while I was at work. My wife calls me and says they broke the unit bringing it into the house. They tried to lift from the top lip of the horizontal washer unit and ripped the lid and and all wiring up making the unit...
Read full review of Home DepotThought I was signed up moving in a couple months so want to sign up by month
Delivery was supposed to be Tuesday, Jan 23 between 3=7 were to call me the day before (NEVER DID) was to call the day of delivery. My wife said they never did, they said they did, but got no answer (Who' lying - my wife or the delivery people. Talked to Home Depot and they said the delivery people called. They were very understanding, but the delivery people are not part of Home Depot. I had two people waiting to help and set up. I'm 85 and can't help lift things. The Cost to me was 200.00 for them to wait. Do I have to suffer the cost because of their failure? My wife was home and we were at the house I'm remodeling.
Now I'm told they will deliver Friday and I'm to call Home Depot to find out if this company has called me on delivery time. I feel someone has to help me pay the cost of having people available at delivery time. The man from Home Depot was Richard and he was very helpful. I expect a reply 8:00 am
January 13, 2021
Appliance delivery
Ordered my dryer in nov, scheduled delivery was for 1/6/21 as it would not be in stock earlier. I wanted a plain, mechanical controlled dryer, not anything fancy. My husband and I both took off from work to be home. They either went to the wrong home or did not bother to come to the door and ring doorbell to let us know they were here. I did see a truck...
Read full review of Home Depot and 20 commentsEmployee used bias and racist practice for black customer
It can be said with clarity and without any reservations there are a compelling interest that enshrines blunt racism on blacks at the home deport located at 3870 quebec street - denver, co 80207. Yes, there are specific employees like "leslie." without any justification this individual did me a grave supreme of disservice on december 19, 2020. I wa...
Customer is being harass by home depot employee and security guard
Good Day, For many years I have been purchasing products from The Home Depot to built my home and my Business. I currently owned a bakery and every time something needs to be fix I run to home depot to get it. I need to put an end to one of Home Depot employees and the Home Depot security officer from harassing me while shopping in the store. This ha...
Read full review of Home DepotLost store credit
I have my receipt and original store credit issued receipt with last four digits. the manager looked it up and verified that card has not been used but she cannot cancel it and reissue. Thats insane, then why take my drivers license to issue if you can't even control it on your end. we own an HVAC company and spend thousands here a year. Not anymore. This is unheard of. Please Explain or resolve I will be contacting the BBB if not as I read others have had similar experiences. It is theft on your end. You can see it was mine and issued but can't cancel and replace. I don't buy it!
Thank you,
Dr. Christine Felitsky
Desired outcome: Replacement and cancellation of the Prichard on file
Home Depot Reviews 0
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About Home Depot
The company was founded in 1978 and has since grown to become the largest home improvement retailer in the world. Home Depot's success can be attributed to its commitment to providing high-quality products, exceptional customer service, and competitive prices.
Home Depot's product offerings include everything from building materials and tools to appliances and home decor. The company also offers a variety of services, including installation, repair, and home improvement consultations. Home Depot's knowledgeable staff is always available to help customers find the products and services they need to complete their projects.
In addition to its brick-and-mortar stores, Home Depot also operates a robust online store at homedepot.com. The website offers customers the convenience of shopping from home and features a wide selection of products, including exclusive online-only items. Customers can also take advantage of free in-store pickup or home delivery for their online purchases.
Home Depot is committed to sustainability and has implemented a number of initiatives to reduce its environmental impact. The company has set goals to reduce its greenhouse gas emissions, increase its use of renewable energy, and promote sustainable forestry practices.
Overall, Home Depot is a trusted and reliable source for all of your home improvement needs. With its extensive product offerings, knowledgeable staff, and commitment to customer satisfaction, it's no wonder that Home Depot has become the go-to destination for homeowners and contractors alike.
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Home Depot. Make it specific and clear, such as "Incorrect Billing on Home Depot Online Purchase" or "Poor Customer Service at Home Depot Store #123".
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Overview of Home Depot complaint handling
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Home Depot Contacts
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Home Depot phone numbers+1 (800) 628-0525+1 (800) 628-0525Click up if you have successfully reached Home Depot by calling +1 (800) 628-0525 phone number 0 0 users reported that they have successfully reached Home Depot by calling +1 (800) 628-0525 phone number Click down if you have unsuccessfully reached Home Depot by calling +1 (800) 628-0525 phone number 0 0 users reported that they have UNsuccessfully reached Home Depot by calling +1 (800) 628-0525 phone numberCanada+1 (800) 759-2070+1 (800) 759-2070Click up if you have successfully reached Home Depot by calling +1 (800) 759-2070 phone number 1 1 users reported that they have successfully reached Home Depot by calling +1 (800) 759-2070 phone number Click down if you have unsuccessfully reached Home Depot by calling +1 (800) 759-2070 phone number 0 0 users reported that they have UNsuccessfully reached Home Depot by calling +1 (800) 759-2070 phone number100%Confidence scorePro Xtra Customer Service, Canada+1 (800) 747-3787+1 (800) 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calling +1 (800) 430-3376 phone numberCustomer Support
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Home Depot emailsthdcustomercare@homedepot.com100%Confidence score: 100%Support
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Home Depot address2455 Paces Ferry Rd SE, #B #3, Atlanta, New Jersey, 30339-1834, United States
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Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 09, 2024
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