Home Depot
Reviews and Complaints

To whom it may concern,
I'm a 70 year old man who has been shopping at the Laguna Niguel store since it changed from Home Base many years ago. For tax purposes my wife and I have been keeping files on all the various projects we have done on our home since 1987. We have spent over $200, 000 at that piece of property, when it was both Home Base and Home Depot and... I have never seen your prices skyrocket like they do now. Do you raise them daily or weekly or what? Not only do the prices increase, but the quality of the your products have plummeted. I'm just finishing up a Master Bath remodel and I have already gone through 4 belt sanders already. (1- Porter Cable, 1 Rigid, and 2 Ryobi). The Porter Cable was a nice sander (I thought), but it only lasted about 2 1/2 years with not that much use. I sent it back to Porter Cable for repairs (another $100). When I got it back, I used it infrequently but it lasted only a month!
Very disgruntled,

Don Boyd
Laguna Niguel

In the past I have purchased a lot of building materials through home depot.
I just placed an order for around $2000.00 and paid with my home depot commercial card, which was rejected, after calling the finance dept, I find my home depot commercial revolving card limit has been dropped to $900.00 which when you are in business is first of all an insult, secondly really messes up my day spending hours on the phone talking to people who really are no better than robots, if your call gets dropped, you are out of luck, no one will ever call you back and if you call back you have to go through the same rigamorall explaining the same info over and over again.
This is terrible customer service.
I wasted basically an entire morning straightening out this mess, all caused by very poor customer relations.

Ordered this washer/dryer combo model, which was delivered on november 19th 2020. Installer said valve were corroded and needed to be replaced, so he left the unit and refused to install. We had a plumber replace the valves even though he said they didn't need to be replaced. He made the connections, which is when we discovered the washer was defective. The sensor in the lid is not functioning, so the lid won't lock, which means the unit won't engage.

Calls to home depot's appliance support number landed me at some third party company whose representative had children crying in the background. She said there was no one in our area who could repair the unit even though it is brand new and we purchased an extended warranty. A call to the main hone depot customer service number ended up in disconnection twice.

My granddaughter has used a Home depot charge card for years. She uses the 24 month no interest program. She just bought a house full for furniture this way. I helped her pick it up and bring it home. Now, days later Home Depot is telling her that the program that she was told will work for this purchase is now not good and payment is due in six months. I am more than upset. She was told by a Home Depot employee that the 24 month thing was good to go. This is a verbal contract. My granddaughter is a lawyers and her uncle is a retired lawyer. If Home Depot wants a fight here it comes! My granddaughter spent over two hours trying to talk to Home Depot and got nowhere. We will be bringing everything back to the store ASAP.
Michael Larsen
[protected]

on your website and your recording while you're on hold, it states if you buy a ridgid combo kit you will get a free tool or battery for free! this is not the case after calling customer service and speaking to them and waiting for over an hour! total waste of time. home depot should really honor their advertising or check their content and recordings especially during holiday season.

Do no use home depot to purchase carpet!
We had discussed our carpet needs twice with store employees, decided on what we wanted, and had their person that measures come out to finalize the amount needed for the job. The installation was planned for a Saturday morning and we were told the crew would be here between 11AM and 2PM. My husband called the Thursday before to verify and confirm the time which they did, 11AM to 2PM. We were to break down our beds and had broken down our second bed as agreed upon to avoid that charge. We had not yet broken down our bed since we had slept in it the night before. We were beginning to break down our bed when my husband received a text at 8AM stating that they were on their way to our house. A crew of three arrived at 8:15AM. Though they were early my husband walked them around the house to show what had to be done. When they saw the bed in our room they immediately said "you are not ready" and proceeded to call the home office of their company USIG that Home Depot hires to do these jobs who in turn called my husband. They called to say there was a problem in that we were supposed to be ready at 8AM. Needless to say this was not the time we had initially scheduled or that they had confirmed the Thursday before. Rather than let us break down the bed and move it they said they could not wait and that they had a repair to make at another residence and would be back at 11AM. We later found out that they had gone back to USIG, unloaded the carpet and padding and had left for Pennsylvania. So we were left waiting for a crew that was never going to come back since they had in fact left for Pennsylvania. From the moment they came to the door it was apparent laying our carpet was the last thing in the world they wanted to do on a Saturday morning. And, as we found out, this crew who as stated had nothing to do with Home Depot and, as referenced, had come from Pennsylvania and they had told the company they worked for that they wanted to get back to Pennsylvania on Saturday, this same day. Bottom line they had no desire or intention to lay the carpet. Since we had moved everything out of closets, broken down the other bed and moved other small furniture, and it was all in our living room and dining room, we were stuck with this, we knew, for at least a few weeks. My husband had several tense conversations with Home Depot who said there was no way they could even reschedule for about a month. When he went to the store to speak to the Manager, since it was a weekend, she was not there and he spoke with an Assistant Manager but was given another Manager's name and number for him to call during the week. When he called her, she said she reported to the other woman so basically it appeared they were passing the buck. That Saturday afternoon after the crew left we went to a local business, picked out a better carpet and had it installed beautifully within two weeks. Bottom line is that Home Depot uses a company with what appears to be substandard employees to lay their carpet and Home Depot does not take responsibility for whatever may happen.
Again, go local and DO NOT use Home Depot.

This is for the east montgomery branch, only. I ordered material for a deck in july and have had it delayed until it is now too late in the season to complete the project.
At no time was hd proactive in warning me of the delays, as each time I had to call them to find that the order would not be filled.
Each time it was like pulling teeth to get any help in even getting this information as the clerks who man the phone line are rude, inept, unknowledgeable and dismissive, lecturing the paying customer as to why they should not be expected to do their jobs.
They hang up rather then hang in to help anyone.

I placed my order on September 8th. The delivery date was September 15-27. After that, every time I checked the order status, the delivery date was shifted to future dates.
At the end of September, my order changed its status to "confirmed". On October 13, after another call to customer service they opened ticket number #920008 against my order.
Since then, every week I am promised that the order will be shipped by the end of the week.
Unfortunately, I still haven't received my order, although the product is in stock.

The whole experience has been a nightmare.
1) The unit I ordered was not the unit I received. Although it did appear that the unit they installed was a step up from what I ordered, it did not have all the features of the ordered unit.
2) They did not have the air scrubber in stock, so another appointment had to be scheduled. During the first appointment to install air scrubber, the technician said he was not able to install it due to the way the first installers created the plenum (it was near the end of the day and he just did not want to deal with it, so a third appointment was made) - Amazing that next technician had no issues installing the air scrubber (although I found out later he installed it upside down).
3) Financing was supposed to be deferred 24 months, but when I got my bill it was not. Although not a big deal, I should not have had to call to correct this.
4) Final inspection was never scheduled; I had to call ARS several times to get this process completed.
5) One year later, called ARS/Home Depot about a few issues we have with this unit. They ended up sending out a tune-up technician and not a maintenance technician. The tune-up technician could not take care of my issues (although he had no issues charging their tune-up fee), so I had to call again to request a 'maintenance technician'. The first representative I spoke with did not seem to understand my issues, but we made an appointment for the next day 12-4 (or so I thought). I felt leery about this appointment, so I called back about an hour later. The nest representative convinced me that I should keep the appointment and that all would be taken care of under warranty. The next morning I received a phone call at 8:22am saying that an ARS technician will be at my house about 9am. That technician (who arrived about 9:30am) said I would need to make another appointment for the uneven air dispersion and that the cracked concrete pad would probably not be replaced (even though ARS replaced the original concrete pad that was 14 years old and had never cracked).
NOT HAPPY - I am so done with both ARS and Home Depot Service and do not recommend ARS/Home Depot to install any Heat pump/furnace combination.

A contract was signed with Home Deport to replace and install a patio door at my house at 5401 Glen Erin Drive, Mississauga, ON L5M 5C8.

The job was delayed and the Home Depot contractor was asked to cancel the contract. However, the contractor refused and informed that my patio door has been received and will be installed on Saturday October 10, 2020.

The installers sent removed my old patio door and brought in a door that was not what we agreed on. The door was of a different design and shorter in height that the opening. When questioned, the installers blackmailed and gave me 2 choices, either install the door or they will leave without installation and leave the cavity open.

The cavity between the masonry opening and door frame was covered with decorative wood and poor job of caulking was done. During the installation, the installers refused to wear face masks and repeatedly asked to use a bathroom.

The contractor office was contacted at 905-238-2992 and the sales man Lucas was called at 647-989-6967. In addition, Oakville Home Depot was contacted. No one was available.

The installers installed the cheap and [censored]ty door and asked me to sign. I signed with my comments and refused to accept the job completion.

Later, Oakville Home Deport was contacted and I was told that Home Depot is not responsible for the contractors and I should take it up with the contractor.

This clearly indicate that both Home Deport and the contractor EXTERIOR SIDING are nothing but thugs and would do anything to make money.

The sectional that I ordered was delivered on 7/9/2020 minus the ottoman that was to have been included. I have reached out to the Home Depot twice and cannot get through to customer service via telephone, when I enter or say the number such as 2 or 7 nothing happens and the recorded voice just keeps saying the same thing. After paying over $700 for the sectional, I just want the ottoman that was supposed to be delivered with it or a credit.

Thank you!

Corrine Collins
[protected]@yahoo.com
[protected] ext. 6816

Dear Home Depot

My name is Roxana Beyranvand and I am a loyal Home Depot customer. There is roughly 100+ years of customer purchases between my family and I for Home Depot products and services.

Now I bring to your notice my extreme concern for my investment and purchase of three Home Depot windows and one extra-large balcony sliding glass door on June 26, 2020.

At the point of purchase, I was assured the windows and balcony would be produced and installed the first week in August 2020. Instead, there has been delay after delay causing me to lose three months of work days on my condo renovations.

Once again, last week, during the most recent installation date the job failed because the product was ordered incorrectly. This and previous errors have been major repeat documentation and coordination mistakes from Home Depot staff.

I implore you to look into this matter, and either refund my complete purchase or provide a discount for the costs I've incurred as a result of this extreme delay!

Thank you for attending to the above matter. Do feel free to contact me at any time at [protected].

Thank you,
Roxana

On 22 September 2020, my wife and I were in the Summerville, SC, Home Depot Store trying to purchase a washer/dryer stackable set. They had the exact set on the floor and would not sell them. We had to order the set and wait until 09 October 2020 for delivery. When we went to purchase this set the sales associate would not honor our 10% Military Discount, even after we showed them we are both military retirees and that I am a 100% disabled Veteran. On their site, the military discount is really confusing and even more so for their sales associates to understand. They said Home Depot does not allow military discount on sale items and especially does not allow the discount on the purchase of appliances. This is completely wrong! Lowes honors the discount and will also sale you the floor set if they do not have the item readily in stock.