Home Depot
Reviews and Complaints

Let me start out this review by saying I'm a disabled veteran living in a camper on a fixed income with my unemployed wife. The day after Thanksgiving our primary cooking appliance, a convection microwave broke. On November 29th we went to the Home Depot in Kingman Arizona to order a new one. We ordered a Kitchenaid model KMHC319ESS for almost$700. Did I mention a fixed income? Original delivery date was set for December 4th. A few days prior to the delivery date I received a computerized phone call staying that delivery was postponed until December 18. We went to the store and an employee there told us they didn't understand the delay as there were over 80 in available according to their system. Fast forward to the 18th, and delivery is again postponed to December 26th, after Christmas. Did I mention this was our primary cooking appliance? Day after Christmas my wife calls the Home Depot in Kingman Arizona, and they now say delivery postponed until January 2nd. Customer service this time states that according to their system the have over 120 available for shipment. We have been without our primary cooking appliance for over a month. I am telling anybody and everybody who's will listen, DO NOT BUY APPLIANCES FROM THE HOME DEPOT IN KINGMAN ARIZONA.

Thank you.

bags rip when opening, seams like glue is too strong

I ordered an 18 inch towel bar. I received the wrong one. I took it back to home depot & had a hard time returning because it was the wrong size that did not match the receipt. So, I reordered another one & again received the wrong one. In the meantime I have a handyman doing work at my house. Do you think they are going to come back to put one bar up? I have to take back to the store again. They advised calling the manufacturer. This is poor customer service. They should automatically send the correct one to me after I explained this happened twice. I am trying to stay away from stores because of covid. Poor customer service!

FW: [EXTERNAL] RE: Case: [protected] HDC Vanity Broken in Box [ ref:_00D50JUFY._5001T1RkI1o:ref ]
Inbox

Customer Care
Dec 11, 2020, 5:53 PM (12 days ago)
The back panel of a vanity is not necessary and it can be removed without affecting any functionality / structure. Please ask the customer to remove the back pa
4

nick bitetto
Dec 17, 2020, 4:39 PM (6 days ago)
Thank-you Jesus! Sent from my iPhone

onlinecustomercare
Dec 22, 2020, 1:43 PM (20 hours ago)
to me

Hi Nick
I tried contacting you via phone but i was unable to reach you, vendor told me the part will b taking 90 days to be delivered to you is it okay the time frame they are giving us?
Jesus M
The Home Depot - Customer Care
Resolution Expediter - Propietary Brands
[protected]- Ext. 85927

--------------- Original Message ---------------
From: nick bitetto [[protected]@gmail.com]
Sent: 12/17/2020 4:39 PM
To: [protected]@homedepot.com
Subject: Re: [EXTERNAL] Re: Case: [protected] HDC Vanity Broken in Box [ ref:_00D50JUFY._5001T1RkI1o:ref ]

Thank-you Jesus!

Sent from my iPhone

On Dec 17, 2020, at 2:01 PM, onlinecustomercare wrote:

?

[protected]@homedepot.com., onlinecustomercare

---------- Forwarded message ---------
From: onlinecustomercare
Date: Tue, Dec 22, 2020 at 1:43 PM
Subject: Re: [EXTERNAL] Re: Case: [protected] HDC Vanity Broken in Box [ ref:_00D50JUFY._5001T1RkI1o:ref ]
To: [protected]@gmail.com

RE: case #[protected].
To Whom It May Concern,
It would have been MUCH QUICKER if I was instructed to order a 2nd VANITY & return the damaged one.
I'd like to thank Jesus for his efforts to resolve this issue. Yet, I find it suspicious that Karen & Kiona Foung's comments have been removed from these transmissions. It my recommendation that Home Depot should disassociate itself from the AVANTE mfg group.
90 days!
THAT'S TOO LATE NOW:
The Item You Asked for is Back in Stock
Inbox

Lowe's Home Improvement
Tue, Dec 22, 7:28 AM (1 day ago)

to me

Add it to your cart today! View email as a webpage.
Lowe's
MyLowe's Login
Wish granted.
The item you wanted is back in stock.
Bellina 24-in White Single Sink Bathroom Vanity with White Ceramic Top
Bellina 24-in White Single Sink Bathroom Vanity with White Ceramic Top
Item # 3075315 Model # RFVA0069W
BUY NOW

Hi Nick
I tried contacting you via phone but i was unable to reach you, vendor told me the part will b taking 90 days to be delivered to you is it okay the time frame they are giving us?
Jesus M
The Home Depot - Customer Care
Resolution Expediter - Propietary Brands
[protected]- Ext. 85927

--------------- Original Message ---------------
From: nick bitetto [[protected]@gmail.com]
Sent: 12/17/2020 4:39 PM
To: [protected]@homedepot.com
Subject: Re: [EXTERNAL] Re: Case: [protected] HDC Vanity Broken in Box [ ref:_00D50JUFY._5001T1RkI1o:ref ]

Thank-you Jesus!

Sent from my iPhone

On Dec 17, 2020, at 2:01 PM, onlinecustomercare wrote:

?
Hi Nicholas

Sorry for the inconvenience and talking about the back part of your vanity i am going to speak to the parts department and tell to send you the replacement part and hopefully gets to you complete since they say is super fragile.

Best regards.

Jesus M
The Home Depot - Customer Care
Resolution Expediter - Propietary Brands
[protected]- Ext. 85927

--------------- Original Message ---------------
From: nick bitetto [[protected]@gmail.com]
Sent: 12/16/2020 2:10 PM
To: [protected]@homedepot.com
Subject: [EXTERNAL] Re: Case: [protected] HDC Vanity Broken in Box [ ref:_00D50JUFY._5001T1RkI1o:ref ]

To Whom It May Concern,
I am truly disappointed with the (2) responses from the vendor.
1st to state that "the back panel of the vanity is not necessary and it can be removed without affecting any functionality".
If the marble backsplash was damaged as well would I receive a similar response? ... Just allow/accept water to run down the back of the vanity!
2nd "the back panel of the vanity is so fragile that if they sent you the part during transit it will break again".
Is it made of glass or other materials more fragile than wood that are successfully transported each and every day!
Recently the company THERMOSOFT shipped their item #TH-180408X5 (24"x48") FIBERBOARDS to me without any issues. Their panels are made of the exact same material & and are of the same thickness.They were successively shipped in a narrow box.
The vendor's responses are just lame excuses not to properly service my case #[protected]. Come on, work with me here. Do the right thing!
Nick Bitetto

On Sat, Dec 12, 2020 at 2:04 PM nick bitetto wrote:

On Fri, Dec 11, 2020 at 6:07 PM onlinecustomercare wrote:
Hi Nicholas

I got a response from our vendor

The back panel of a vanity is not necessary and it can be removed without affecting any functionality / structure. Please ask the customer to remove the back panel and install the vanity as is. If it helps, we can send a $50 credit to the customer for this inconvenience. Please let me know if the customer wants to proceed with this solution.

They told me as well the back part of the vanity is so fragile that if they send you the part during transit it will break again thats why they offered a $50 dollar gift card.

Jesus M
The Home Depot - Customer Care
Resolution Expediter - Propietary Brands
[protected]- Ext. 85927

ref:_00D50JUFY._5001T1RkI1o:ref

Due to the virus I had been unable to pay on my card so they closed the account. This month I called to make arrangements to pay it off. I did exactly what I said and paid it off in full. I was told they would fax a letter to my lender, for a mortgage, once the payment posted to the account. It posted today so I called and was told they couldn't. All citi wants is money and are not interested in the consumer. They lie to get what they want and say "screw you" when you ask for help.

3 unattended vehicles in the loading zone of the White Settlement Home Depot store for a long time.
No one else can drive in and load.

Home Depot online purchase of Premium 7.1 cu. ft. refrigerator with top freezer — sku # 1004068846 on 10/20/2020 ($536.56 w/extended warranty) order # cm21051918 — 6 weeks later freezer not working — filed claim 12/6/2020 #1612156856 with manufacturer Precision Trading — was told service center will call to set up service call date — still "in process" — no call yet 12 days later — Home Depot (1-800-543-4757) not helping — emails to manufacturer (Precision Trading Corp. 1-305-592-4500) are ignored.

Contacted the Vineland NJ home depot in reference to the installation of a storm door. I advised the store manager that the installer stated that the door could not be installed as the entry door was installed wrong by the home depot installer. Vineland NJ store sent someone out to look at the entry door and take some measurements. The representative from your store took the measurements and advised me that someone would be contacting me which was approximately 3 months ago. I have yet to hear from anyone concerning my complaint. I was reimbursed the money I paid for the storm door and was told that someone would be contacting me about the inconvenience of losing 3 days work waiting for the install which has also not happened. I spend a lot of money with Home Depot but this experience has all but severed that relationship

There is a hard inquiry on my credit report from november 30, 2020. I've never applied for credit with home depot or thd/cbna. This needs to be resolved immediately! I have no other information to provide. Your customer service numbers are completely ineffective for resolving issues like this because you cannot navigate the system to speak to a customer service rep unless you have an account. Again, i've never applied for credit nor do I wish to with, home depot. I do not and will not shop at home depot.

Hello Mr. Menear,

My name is Andrew Britton Jr and I am writting you in reference to No. H0381-107009 and P/O#81544361.
I have a major problem and since the Night Store Manager Of Your Shreveport, La Store #0381 said my Delivery will not be ready until April of 2021. I place this order on September 30, 2020 with an Estimated Arrival Date of November 29, 2020 of this year.
I decide to write you today December 6, 2020 on this matter so that you can be inform and I NEED Your HELP on resolving this matter, so that i, can get some closure and have a better outlook on Customer Care and Service from HOME DEPOT, So On Dec 4, 2020 and around 11:00am I spoken with my Pro Account Sales Associate who is Carolyn Huff she inform me in person that my Generator and ATS is expected to arrival on the shipment truck Friday night December 04, 2020 and it must be process in the warehouse. And Home Depot do not delivery on Saturday December 05, 2020. She "Mrs. Huff"
said it will be on Monday December 07, 2020.
She inform me that she (Mrs. Huff) will be off Saturday and I were ok with that. I made a purchase 0381 01 85470 12/04/2020 4236 and left the Store after that with my Sales Person.
Then on today Sunday December 06, 2020 I had a voice message to call the Delivery Store Manage by the name of Shay to call her back because there is some confusion on The Expectation Delivery Date for My Generator at [protected] ext 382.
So I did call her and she say she were left a note to call me and inform me that my Generator was NOT at the Store and I asked her have You Checked the Warehouse and she No, she has Not.. So I asked her to call me back after she has checked the warehouse.
So (30) thirty minutes later the Night store Manager called me instead of the Delivery Mgr and said my Generator were on Back Order Until April Of 2021.
Mr. Menear I were not Happy.. This was not a Happy Thanksgiving nor a Merry Christmas for me because, Mind You Sir, I taking off work for 3 vacation day along with my schedule day off to have this Generator install before December 09, 2020. I have lost wage and time off not needed. I have paid for Services a head of Time for my Generator arriver.

Paid for a Generate Template Made for the Mounting Bolts and the Electrical Cut Out. $102.50
From Alpha Welding & Fabrication, Inc [protected].
Paid to have the Template Picked up and Holes and Cut out Board. $100
Kenny Burnett [protected].
Paid for Material to pour an 48x84 Generator Pad $144.00
Kenny Burnett [protected].
Paid for Labor to build the pad $300.00
Paid Kenny Burnett.
Electrician and Plumber - on Standby
Paid Home Depot Payment On 24 months 0% Interest Loans - 1st reason I liked HD
October 21, 2020 Sum $250.00
November 04, 2020 Sum $250.00
November 16, 2020 Sum $550.00
December 02, 2020 Sum $559.00
UnProductive Time and Loss Wage $407.16 Per/Day X 3 Days

Mr. Menear I were doing Business with HOME DEPOT for 3 Good Reason my Sister has been working for HD over 20 years from Shreveport, La to Jackson, Mississippi And I did not want to Buy this Generator from LOWE's and my Sister knows Mrs. Carolyn Huff and asked me to see her for my purchase and Low Interest Rates. I am reaching Out To You Sir to see if Would can Help me rectify this Major Problems. Your Night Store Manager Gave Me 2 Optional get it in April of 2021 or Get A Refund..
These are not an optional for Me.. PS I would like to talk with you to make sure that my order is correct.

Thanks
Sincerely
Andrew Britton, Jr

Home depot has to be the biggest lousiest business ever. I've spent the last 7 months doing a backyard remodel in a garage remodel and have been sold so many items that have been used as new. When I want to complain about them I was upgraded to more used tools that they said were new then transferred around to the 20 different managers in the store finally to deal with the complaints department which is in addition home depot has to be the biggest lousiest business ever. I've spent the last 7 months doing a backyard remodel in a garage remodel and have been sold so many items that have been used as new. When I want to complain about them I was upgraded to more used tools that they said were new then transferred around to the 20 different managers in the store finally to deal with the complaints department which is in atlanta in does not handle anything. It's a bunch of women that talk real fast and have arrogant attitudes it's almost insulting to spend your money there. I would love to be reimbursed for my time in half of my products due to the satisfaction level on having right now it's negative numbers I couldn't even rate it a one. I will be cutting up my consumer card and handling my business with other home improvement places such as lowe's ace any where except there. Unbelievable they treat their customers like that it is shocking and disgusting. Management ceo in the board should be absolutely blown away by the way their employees deal with things if I was a stockholder I be selling.

I had several items in my cart, including a manual generator transfer switch that was the main reason for my order.
I had a coupon for 12 month financing on orders over $299, which was valid until 12/02/20. After confirming that there was no other items I needed for the installation, on 12/02/20 I returned to my shopping cart to place the order. the manual generator transfer switch was now listed as "No longer available online or for in-store pick-up." I did not place my order. On 12/04/20, I returned to the home depot website, hoping to find that they had added a newer model to replace the manual generator transfer switch that they discontinued, and there, sitting in my cart was the same manual generator transfer switch that now said I could have it delivered or pick up at store! Why was it no longer available, and then suddenly available after the promo code expired? I made several calls, and no no one would honor the financing offer. This is what I call bait and switch.
I have had an account with home depot for 13 years, and never have they not corrected a stocking mistake that affected placing an order before a financing offer expired.
I will be taking my business back to lowe's.

Good morning, My appliances were supposed to be delivered yesterday December 3, 2020. The delivery truck arrived with 2 workers, when I opened the door to them I had my sweet harmless dog Bernedoodle on the leash with me. They told me that they can not deliver when the dog at the house, even when it is on leash. Because I am single man living alone, had to go the the garage and leave the dog locked in the garage. Then I went outside the house to let the driver that was able to lock the dog in the garage. They said no we are leaving no delivery for you because you refused to put the dog away. I told give did you give me the change to think and put the dog away? He said no delivery for you still. So I called the store that I ordered the appliances from within 5 minutes. The store called the delivery company but they would not turn around to deliver the appliances.

I took the day off and did not get paid for that day. The store rescheduled the delivery for December 9. I have to take off again from work and loose money.

I need a consideration for the bad treatment that I got and money lost by not going to work twice waiting for delivery.

I need a discount on my purchase or $200 gift certificate as compensation for the disastrous delivery.

Please let me know as soon as possible,

Best Regards
David Eid