Hostess Brands’s earns a 1.0-star rating from 809 reviews, showing that the majority of snack cake enthusiasts are dissatisfied with sweet treats.
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Raspberry Zinger
Grabbed a zinger out of the box and noticed something black on the end of it. When I broke the piece off to inspect it, I couldn't figure out what it was. It was a hard piece of something that I still am not able to identify. In the pictures I took, you can see where the piece was located on the Zinger. Needless to say, I quickly lost any desire to eat Zingers and threw the box out. It was disgusting. I am so disappointed that the Hostess products that are being sold now are so different from the products the original Hostess company made.
Desired outcome: Apology, Refund
Hostess jumbo devil's food honey bun
Bought a devils food jumbo honey bun on April 19th 2023 opened it and mold was all over it. The expiration date is Mar 02 2023. I have pictures and all I buy hostess all the time and this is not acceptable they are suppose to clean the shelves of out of date product this clearly hasn't been check in awhile March 2nd it is not April 19th that's almost 45 days..
Desired outcome: Refund and or new and refund
Hostess Zingers
Yes I got 2 boxes of the vanilla hostess zingers for a loved one. When they opened them they were hard as a brick. I’d appreciate it if someone would make this right. This was Ohio. Purchased from a place called union supplies. Purchased on April 1, 2023. The zingers were unable to be eaten. Couldn’t find a date on them telling me when they expired.
Desired outcome: Replace my order
Hostess Ho-Ho's
My husband bought 2 boxes of Ho-Ho's. What a waste of money. Every one of them is hollow. You can see right through them. Very disappointed in the product and the company. Your products seem to be getting smaller but now to have no filling? We bought them at Tops Supermarket. We bought them on April 8th. Opened the box around 9 pm. Upc code is [protected]. Your products have become a total waste of money
Desired outcome: Please refund
Hostess donettes, powdered mini donuts
Today is April 2nd..2023. I purchased powdered donuts today at Wal-Mart in Ottawa, Ohio. I have never experienced anything too awful from Hostess brand, but these donuts were very hard, stale..truly stomach turning. They have an expiration date of May 20th 2023. Honestly not enough milk in the world wash these down. Had a bad experience with chocolate mini donuts last year...stopped buying those. I will try to return to the store. Please try to improve your brand, this is NOT the Hostess that I loved. Very sad. My name is Tia Hart ...Quality should be top priority now. Freshness is important
Desired outcome: You can send fresh ones if you like, but will never buy again
Strawberry Cheesecake Donettes
Date of incident 4/1/23, 6pm. We opened the bag of Donettes and one donut was covered in some kind of chocolate cake? There were also chocolate cake peices in the bottom of the bag? They looked really gross? This is the first time it's happened. I took a few pics also. The serial # is [protected] 7 if that helps? You can reach me at [protected]@yahoo.com if needed. Please let me know what the remedy could be. Thank you so much in advance. I do not still have the receipt, but I bought 2 bags of the same kind from the Dollar General on Wednesday, March 28th. The bags expiration date is 5/12/2023. The first bag was fine. Thanks again.
P.S. I have pics I can upload, but I already threw the donuts away!
Desired outcome: A new bag of donettes or a refund?
Strawberry cupcake
Hi I just bought a box of strawberry cupcakes. My husband opened the package and seen one with something black in the cupcake. We don't know what it is but it looks like a strip of leather. We're parents of a 2 year old and we could've gave our child the cupcake without even really paying attention cause we eat hostess all the time. We love your snack cakes.
Desired outcome: Reimbursement and coupons
Zingers
Where is your quality control? I bought a box and not one of them were so high they were supposed to be either the icing was missing or it was falling off very disappointing as expensive as your cupcakes have gotten you guys should do a better job and a ho hos have really went downhill too hollow on the inside crumbly on the outside. I will no longer be buying your products until I hear back from you on how you’re going to fix these problems. Thank you.
Desired outcome: Email back and a refund
Hostess ho ho's and Suzy Q
First let me start by saying I am very disappointed that I can't get Suzy Q's in my area. (Western Ma.) Second I'm a Ho Ho fan and lately they have been coming almost hollow in the middle and all the chocolate cracked and falling off. I think this happens because the middle isn't full and the cake crushes easily. I know you decreased size on all your products which isn't right but would put up with that if the product was in good shape and tasty! Come on you guy's can do better than what you have been producing! You may loose a loyal customer over this. Jeff
Desired outcome: Bring Suzy Q back in my area and put alittle more effort in making your products right!
Coffee cakes,cinnamon streusel.[protected]/[protected]
On march 20,23- I opened a case of coffee cakes ,cinnamon streusel that I perished at the Lewiston branch company . A couple days later I noticed that a couple of the cakes weren’t any good had a funny taste, an parsley hard around the edges. I have been a loyal customer of yours for over 35years an have enjoyed all of your products intill this one incidence . I would very thankful if you’d send me a new case of the coffee cakes, cinnamon streusels to my home mailing address .please send it to Jason standeven 740 east andover rd. Andover maine 04216 . Thank you hostess co for regarding my concerns..
Desired outcome: To send me another case of coffee cakes/cinnamon streusel to me at 740 east Andover rd,Andover. me 04216 . Thank you sincerely Jason standeven
Hostess iced devils food zingers
My name is natasha griffey an i bought on the 5th of march at food city in greeneville tn 37745. The entire box which contains 10 zingers everyone of them was opened when I bought the box. The wrappers of them was only half sealed. So I don't know why the only number on the box is L:K0105 24000 005 X 24:36. AN THE BARCODE IS [protected]. THANK YOU..
Desired outcome: Refund
Hostess Ho Hos
First off, congratulations on your products. I really do like them. I bought a box of Hostess HoHos, they absolutely do not look anything near what you are representing on the box. These are barely 3/4 inch high and not round at all. Yes, I do remember these wrapped in thin foil and actually looked like the picture on the box back in 1975 and they were phenomenal; and looked just like the picture on the box.Thank you. Laurie
Desired outcome: Let's figure out how to get back to the original way of preparing and wrapping. These seem like Little Debbie's which I despise. I'm not asking for refund, coupons would be accepted to purchase more in case my box had a fluke.
Raspberry zingers
I have not seen raspberry Zingers in Hermiston OR area for months to a year, finally found some at the local Safeway! I bought 2 boxes and upon opening them they look burnt and taste burnt. Total bummer since it is the best product Hostess offers! Best by April 28, lot # k [protected] 043 03 : 24 I ate a few but the burnt taste over powers the great taste of raspberry.
Desired outcome: Refunds or something
Hostess iced vanilla zingers
I purchased a box of Hostess Ice Vanilla zingers today on March 14th 2023 and half of them are rock hard like they dried out like the packaging got screwed up the box was fine not damaged at all the packaging was all fine but half of them were rock hard I purchased these at Machenthun's grocery store in Waconia Minnesota. I would include a picture, but you can't tell by looking at them. Thank you
Desired outcome: I would like 2 free boxes of zingers for the time and inconvenience.
Hostess powdered mini donuts
I've had it with these donuts! Every package is different ranging from dried out, stale, mushy, smashed, no donut hole, etc. Good donuts are far and few between. It seems to me that all these donuts should be the same it the same recipe is being used for all donuts but that is not the case. I have thrown away many packages because they were inedible. Your price keeps going up but your quality keeps going down. Don't you have any quality control for your products? This is unacceptable!
Desired outcome: I would appreciate some coupons to use instead of spending my money on problem products. Perhaps I'll get lucky and find a package of tasty donuts like I used to get.
Hostess raspberry zingers
Purchased Zingers from my local grocery store March 3, 2023 and per the box they are still within the "best by" date for freshness of March 15, 2023. The code under this is J123024000 364 23:40
They were stale to taste and far less coconut on them. Inconsistent coconut coverage on the Zingers within this box. I was very disappointed as these are my favorite Hostess snack cake going back to my childhood. It's sad when the quality of a product is sacrificed on such a recognized brand and this is not good for the Hostess name.
Desired outcome: Please send me some form of coupon for a replacement and address the machine issues of this batch of Zingers per the code on the box maybe?
Hostess Zingers
0N 03/07/2023 AT 9:33 AM AT The Dollar General 600 Rahut Streets Burlington NC 27217. I Brought a box of zingers. The Has The date of March 13 2023. The Box Is Mixed With old zingers. They're hard and nasty. The Chocolate on the top of some of them is smashed and the chocolate on top seems to be a very different color. Grand-daughter and found a that the chocolate was hard and very hard to bit. This has never happened before I love these zingers but this box was not good
Desired outcome: I would like a gift card or a new box without the old ones being put in the box as well.
Ice vanilla zingers
I purchased a box of vanilla iced zingers at a Dollar General on Cottage Ave in Bloomington IL 61701 on Sunday March 5th 2023. They are very hard and just disgusting. This is the 3rd box of hostess cakes I have purchased from this particular DG that was so hard. I definitely will not be buying this product again. I have attached a picture of the codes and numbers on the box. They aren’t even outdated so not sure why they are so hard. Thank you
Hostess snoballs
I purchased a box of the hostess snoballs from Ingels grocery store in granite fall nc and when I opened the box about half of the individual cakes were not sealed and they were hard and had to be thrown away ,they cost to much to buy and have to throw them away for people living on a fixed income it's not like we can just run out and buy more any time we want to. They are in date and the bar code is [protected] 3 these are my favorites but I would like to been able to eat them.
Desired outcome: I would like to receive another box (that the cakes are sealed on the inside) or a coupon to buy another box and take my chances to see if they are sealed and can be eaten.
Ding Dongs ...box of 10
I buy a box of ding dongs at least once a week for a year now. I opened my new box to find these cakes were smaller than last week AND there was no cream in them. I bought them March 1 at a Tampa Walmart on Nebraska Ave. Best sell date 4/03/2023 # k [protected]:50. Bar code 8. [protected]. 1. I have enjoyed many of your cakes at least 55 years but the ding dongs fits my taste buds the most.
Hostess Brands Reviews 0
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Hostess Brands. Make it specific and clear, such as "Incorrect Twinkies Expiration Date" or "Delayed Delivery of Hostess CupCakes".
4. Detailing the experience: In the complaint details section, describe your experience with Hostess Brands thoroughly. Mention the product or service you are complaining about, including any relevant dates and locations. Provide a clear description of the issue, such as a problem with the quality of a snack, incorrect labeling, or poor customer service. Include any steps you have taken to resolve the issue, such as contacting customer service, and the response you received from Hostess Brands. Explain how this issue has personally affected you, whether it's through financial loss, health concerns, or disappointment with the product.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, photos of the product, or correspondence with the company. Be cautious not to include sensitive personal information in the documents you upload.
6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what you would like Hostess Brands to do to resolve your complaint, whether it's a refund, an exchange, or another form of compensation.
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Overview of Hostess Brands complaint handling
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Hostess Brands Contacts
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Hostess Brands phone numbers+1 (646) 277-1228+1 (646) 277-1228Click up if you have successfully reached Hostess Brands by calling +1 (646) 277-1228 phone number 0 0 users reported that they have successfully reached Hostess Brands by calling +1 (646) 277-1228 phone number Click down if you have unsuccessfully reached Hostess Brands by calling +1 (646) 277-1228 phone number 0 0 users reported that they have UNsuccessfully reached Hostess Brands by calling +1 (646) 277-1228 phone numberInvestor Inquiries+1 (800) 483-7253+1 (800) 483-7253Click up if you have successfully reached Hostess Brands by calling +1 (800) 483-7253 phone number 0 0 users reported that they have successfully reached Hostess Brands by calling +1 (800) 483-7253 phone number Click down if you have unsuccessfully reached Hostess Brands by calling +1 (800) 483-7253 phone number 0 0 users reported that they have UNsuccessfully reached Hostess Brands by calling +1 (800) 483-7253 phone numberCustomer Service
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Hostess Brands emailsmarketing@hostessbrandsllc.com100%Confidence score: 100%SupportHostess@clynch.com100%Confidence score: 100%Media Contact
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Hostess Brands address7905 Quivira, Kansas City, Missouri, 66215, United States
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Hostess Brands social media
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