IHOP
Reviews and Complaints

The manager at the Brookpark IHOP started telling at an employee because she made a mistake. I told our server that he was making our visit uncomfortable, and she told the manager. He came into the dining area where we were sitting, all angry, and started to basically say that she deserves to be yelled at . I told him that he was being unprofessional by yelling at the employee and belittling her in front of everyone. He told me that he didn't care, and he walked away. Never apologized, and I told him that he needed to apologize to his employee, and he swore, then said, "ya that will never happen." This was by far the worst situation at a restaurant to have ever been in. He should not be yelling at anyone because everyone makes mistakes. That is how people learn! I will keep escalating this issue until someone from corporate calls me.

So I have visited your restaurant quite a few times over the last year. Everytime me and my family visit the service is worse than the last time. I don't normally file complaints. I mean afterall it is just food. At the same time every time I have visited the service has been terrible. The servers are always distracted. The managers are always rude. I assume they are managers because they don't wear the attire the rest of the staff do. Ive talked to the managers a few times even. I have over heard one of them even talking about consuming illegal drugs with a younger blonder server a couple of times when we've visited. All of this not appropriate for a family restaurant. The food is almost always been cold or looked as though its been simply thrown together. The soup never has come out before the meal. The last time we visited our waitress "Stephy" told us that is simply how things are done. Sh e was very rude. We lost her attention when some homeless guy came in. A guy she must have known though because they conversed at the front for at least ten minutes before she came and took our bill. We nearly walked out. Needless to say with the kind of riff raff for staff and obviously extremely bad service. Me or my family will not visit that particular IHOP anytime soon. If any IHOP at all. Which is a shame because we go through Sioux Falls quite often through out the year. Was one of our favorite places to stop. Over the last few visits though I can see that a different choice is whats best for me and my family. I remember a couple of servers who grabbed out attention through out this year passing through that weren't bad. They were our servers they only time we actually had good service. An older gentleman and a young spunky redhead. They were genuinely kind and made me and my family feel wanted and welcome. They served us with smiles and attentiveness. However every time after, which is quite a few the service has been terrible. Which is why I decided to let you know. People do not want to eat at a place where people are obviously doing drugs, not attentive, or rude. I expected so much more from the managers even. I already stated however that We've overheard one of the taller (Amy) managers talking about consuming the illegal drug "marijuana" with a thicker blonde "Stephanie" server on more than one occasion. The other managers we've come in contact with were very rude to me and my family when we commented on the bad service and the inappropriate conversations we overheard while visiting. Very distasteful indeed. With everything else I can assure you we will never return to that location or any IHOP for awhile.

3/8/13 is the date i walked into IHOP and was not offered any seating by any means. After two of my friend had left from being seated for coffee i intended on staying to finish my own and looked forward to ordering a meal since i was off duty and starving. I was then told to abandon my my table and find place elsewhere. after waiting to be seated for 3 hours i was harassed by the manager twice within twenty minutes of waiting with no line that evening to be told to find elsewhere to be until the company policy read by me obliged the manager to find me seating. i had already finished a meal and ordered another meal with coffee once again. Everyone one else was being offered surveys on there order and mine were tossed in the trash. I can not begin to explain the hostility i felt in a work environment such as IHOP, considering a widely organized establishment would not accept me as a guest let alone a human being.

When we first went in the hostess said let me make sure I have tables set up, there was only 2 of us. She seated us in a corner booth and left. The waiter visited the table next to us 3 times while we waited to be served. We waited almost 10 mins. when we got up to leave, the waiter went out of the restaurant to speak with someone in a car. The hostess did not say anything when we went by her going out the door. She had 2 other people she was showing to a table when I told them good luck on getting served because we did not get served. So we went to Denny's

I suggest no one eat here, the hostess and owner are very rude. In East Brunswick around lunch time my sister and her friend went to IHOP for some free pancakes only to be disrespected when they came up short for a donation. The host was rude as she commented "Why don't you check your coach purses for some change" along with the comment of "I hope you don't end up in the hospital anytime soon" from the host named Tracy. Upon returning hours later and enjoying pancakes my sister and brother were yet assaulted again. This time by the OWNER named Joan. when leaving they left a $7 tip for the kind waitress, more than generous. When handing the donation to Joan the owner she threw, not tossed, THREW the change at my sister's face followed by harassing names. My sister and brother left calmly and called my father who showed up, leveled headed as he was he simply asked what happened the owner, again her name is JOAN, admit to throwing change at my sister's face and then yelled in my father's face "Your daughters a little brat". This is the worst display of a business i have ever seen by an owner. Such disrespect and immaturity should not be exposed to customers. Especially high school students who were the only mature ones in this situation simply there to enjoy a meal and did nothing to be assaulted or harassed.

As I was in this restaurant to eat, I sat fairly close to the kitchen. The whole time I heard the cook complaining about a customer. From what I can only assume, she is a frequent customer. I assume this because he stated he had already cooked for her as if that mattered. then he stated she could find elsewhere to hang out. I personally don't care how many times someone comes into a restaurant or how well you know them. If they are a paying customer then you treat them as such. I myself found the comments rude and can only imagine how the young lady felt.

If you want to work at this store be prepared to kiss butts or you will be able to keep your job. They allow bullying harrasment among employees. If you value your health don't eat there. They are more worried about labor than making it safe for the guest and employees. I have worked in many restaurants but never one like this one, this is THE worst restaurant I've EVER worked in

I am an employee of this Ihop but currently seeking work elsewhere. The Management staff play favorites and allow some staff to hang in the office instead of take care of customers and not to mention choosing who will be wrote up depending if they like that person. Sometimes the rules are enforced but then again it depends on who they are. Most of the staff come into work and are high on drugs like adderall (not prescribed), pot, pills, and xanax (prescribed or not) and the managers know about this and do nothing about it. Some of the serving staff would rather talk about everyone elses business and because they do this they will take a long time to get to their customers to greet them or even to take their coffee to them. When these customers complain to the managers about what they see happening and the long wait they endured while a server is gossiping the managers do nothing but pay for a meal and the staff continues to do these things. I have watched the morning and evening servers pick food off of customers plates as they are preparing to take it to them, servers never wash hands, and some cooks do not either. I have witnessed cat fights among servers and its usually over the fact that someone is spreading gossip or rumors and they usually get away with yelling, cursing, and tormenting others. The kitchen and dish area is so disgusting and stinks. I have seen moldy food in there coolers from where things do not get cleaned and these managers also know this stuff to. This is the worst place I have ever worked for and honestly the way these people conduct themselves is embarrassing especially when they speak like a toddler and also conduct themselves as one. This environment is meant more for teenagers to work in. There must be a health violation going on somewhere in that place with all the nasty spoiled foods, food on the floors for days, especially eggs that are never kept at the proper temps but they lie on their documents saying the temps are all good. The tables are nasty with sticky unwashed syrup bottles that are suppose to be washed every week but only a couple people wash theirs out and no managers check so why do the work? Over the summer there were ants crawling on tables, roaches, water leaking through light fixtures onto tables, and not to mention the fly infestations. This restaurant is poorly managed and also poorly staffed and complaints are not taken serious unless its by a favored person and then other complaints are hidden and lies get told because of the staff and management who fear their district and corporate management. This store needs evaluated and cleaned up and maybe replace those people who are always causing trouble or in the middle of trouble or who torment other employees and maybe the turn over would slow down and the store moral can be picked back up.

I just Quit my job at the Logan Ihop, the way they are allowing that place to be ran is so wrong, the new manager in charge is so rude, and has not got a clue about how to manage or lead a staff, she is so worried about the drama that goes on in her own home, and brings it to work with her, drug dealling, drinking, fighting, and her family and their problems, she is the worst manager i have ever had, the company really needs to check who they are letting be in charge of that place, it is a nightmare, bad choice on there part... She told me not to throw something away that the date was expired, just change the date is she trying to kill someone, Karlene is the worst manager in the restaurant buisness, she calls every server in there dumb, worthless, and says that the cooks are stupid mexicans and need to go back to mexico where they belong. Thank goodness I got out of there it was emberasing to say I woorked for Ihop, people call it the cockroach, the only thing is is doing is destoying the buisness complaining about all the hours she is working and not getting paid enough, who cares about her finances, the employees dont, I will never eat in that place again it is disgusting.

I wish to mot be known, I still work at the Logan Ihop I want to keep my job, but I over heard the new manager and two of the servers commenting on how they got the General Manager fired... they were very excited about hurting her reputation, and making her look really bad to the area directer, he didn't want to hear the good things about the manager just the bad, she was black balled. I am now looking for another job, but wanted to say that there is something wrong with the way things work in this restaurant. The new manager is evil, cold hearted and knew just what she was doing to make the general manager look bad, go behind her back and talk to all of us, and at the same time no do her own job... she is evil and calculated

I'm a employee at Ihop in Bloomfield ct and I've been working there for almost six years the manager and owner of the store have absolutley no idea how to operate the store as a restaraunt we are always out of everything from food products codements not to mention that as employees we get treated like crap we get called peaces of trash theives also over worked and underpaid and this needs to stop the waitresses get desrespected by management the habits of this manager named Nazir Cheema takes food from the outside of the restaraunt and tries to make us re sell it to costumets inside I've him tell cooks to wash food that fell on the ground and reuse it we need help fast.