IHOP
Reviews and Complaints

My wife and I went to the IHOP on 7821 Middling Dr. and Reaford Rd. in Fayetteville, NC at 6 pm and when we arrived there were only five other couples or customers in the restaurant. This was on Jan. 19th, 2018. It took the waitress 15 mins. to come over and take our order. I ordered diet coke and told her I can not have sugar and can I have the sugar free syrup please. She brought me a regular coke and no syrup, so then had to get her attention and told her of the mistake and this took her some time to bring the syrup and the correct drink. Then it took 30 mins to get our food and yet people who cam in after us got their food before us. When we got our pancakes and scrambled eggs, with hash browns, and bacon and sausage, it was all cold! The bacon looked like it was warmed up and very under cooked and the pancakes were so cold would not melt butter. So to clue you in we are a white couple and the staff but the one girl who sat us was white. The staff and all the other customers were black. We would bring our church group here but will not ever step foot in this IHOP again. Told the waitress what seems to be taking so long and she said the staff in the back said her ticket or our ticket will be ready in 20 to 30 mins. I know what that meant since people who got seated way after us were getting their food and drink before us. Talk about a raciest place and the waitress was told about how our food was and she said well there is nothing I can do to help you. so we paid and told the girl who sat us who asked how was it and we said it was horrible the worst experience we have ever had at a IHOP and we have been going to IHOP's for over 35 years. I have over 10, 000 people on my social media and will put this place on notice and hope it will shut down due to lack of business but it will probably not happen since they seemed to have this place all to themselves. thank you for your time you needed to know what is going on at this place.

I came into ihop South Burlington last night around 6:30 and my server was Maureen I waited for 15 minuets before she came to get our drink order. Then when we got our drinks we ordered and our food didn't come for like 30 minuets so we asked her how much longer and she told us that she forgot to put our order in. And when she came with our food she was crying and our food was cold. This was the worst experience I have EVER had! I was not the only one who was upset about the service we were receiving. A couple of tables got up and left. I over heard her saying to another server that the table can wait because she had to call someone. She did not offer to discount or remake my food so We paid for something we did not even eat

Hi my name is Prae'Chas Upto, I worked for IHOP for 14310 N I-35 Austin, Tx 78728, around March of 2016-September 2016, I'm filing a complaint today because I've applied to be rehired at this location and I've got the run around for a week now. Today, February 22, 2018, I called this location at about 1045am, when asked to speak to a manger the individual I was speaking with asked, "WHO ARE YOU?" In the most disrespectful way, I then said, "This is Prae'Chas", David the manager is whom I was speaking with goes, "Oh yeah, Prae'Chas Upton, yeah no we can't have you back here." I then proceeded to say, "Why is that, when there's individuals that have walked out and quit and came back with no problem." David said to me, "Well I can't help you bye." And hangs up in my face. My concern is that he's a manager and he was very disrespectful, to someone that did a lot for the job and NEVER quit on bad terms, and then I get this type of disrespect. Something has to happen. I will proceed to further action against his behavior as a manager.

Thanks Prae'Chas

Hello, I am submitting this in regards to your location on 7521 US Highway 31 South, Indianapolis Indiana 46227.
My name is Eli Maldonado and my email is [protected]@icloud.com, my contact number is [protected].
Every since my birthday last year, this location has been horrible. I've visited at least 3 times since then in hopes of things getting better because I used to love this location, and things just get worse.
Last night, it had just become February 20th and was a little after midnight when I visited. It was practically empty and there was one female server who's name I believe is Cameron because that's what is on my receipt. And there was a male who I think is a manager because he was dressed differently but he was also doing the cooking for the most part.
I ordered the new Tuxedo Mousse pancakes, and there are pictures on little paper stands of it on every table, along with a detailed description on what it is supposed to be. That is not what I got. Firstly they gave me two normal pancakes, when one was supposed to be chocolate. Then, the mousse part was just a chocolate drizzle that looked like they melted some chips for it, it wasn't mousse at all. Now, I can easily forgive a simple mistake, we are all human and I treat servers with nothing but respect because I know what they can possibly go through in a day. I kindly let Cameron know I didn't get a chocolate pancake and that this wasn't mousse. She says "oh I can get you the pancake no problem but I don't know what mousse is". And neither did the man in the back that was cooking. She then proceeds to say "that's a new item we've never made before" and this takes me by surprise. Shouldn't someone working the kitchen be familiar with the food that's served? Even if it was his first time, there are clear directions on the paper stands at each table with a clear picture of what it should look like. So I tell her I'm fine without the mousse and she shouts back to the kitchen to tell the man I need a chocolate pancake. The next thing I hear is a very loud "WHY?". Excuse me? Not only are they shouting to each other and being incredibly obnoxious, but he's questioning why he has to do his job in front of customers? That's crazy. And they make no effort to stop the shouting during my visit. She walks back there and I can clearly hear him say "just give him one of the chocolate pancakes from that to-go order". Instead of just making me another pancake to correct his mistake he doesn't want to make a new one.
So the night goes on and I try to eat my pancakes but in all honesty they didn't taste fully cooked, and the bacon I was served was very rubbery and just not pleasant. The pair then decide to sit in the booth next to mine and they just begin to gossip as loud as they can about people from school I'm assuming or something clearly not relevant. I was ignored when I wanted a refill and there was no getting their attention.
In the end it was just a terrible experience and it leaves me feeling unwelcomed and I regret spending any money there for that visit.
Thank you for your time.

The management at the York, PA location is completely inept. They have created a hostile environment for both customers and employees, which is completely unacceptable. Unprofessional and, where employees are concerned, illegal.
Contact with the district manager in an attempt to correct matter on that level, are blocked.

Please provide information on who to talk to to resolve this.

The worst service ever Sunday night dinner with family they said that they couldn't seat us down for another 30min when more than half of restaurant was empty they said that there was a party of 15 and couldn't seat us initial the party of 15 received their food. They said to try a different IHOP. It was very disappointing to hear it coming from the person in charge because she was the only one not wearing a uniform. Last time I will return to that IHOP.

My husband and I came to the iHop on Alabama Ave this Sunday afternoon. The restaurant was about 60% full. Once we were finally seated by a server, it took him 10 minutes to take our drink order and another 20 minutes to bring it. I spoke to both the GM and the manager on duty. Neither expressed much concern or regret for the service we were provided.

As I sat waiting I was able to watch the flow of the restaurant. No other servers helped him. He ran food for other tables greeted and did to go. While he was taking on too much, at no time did either manager provide assistance or support. This attitude was also reflected in the other servers.

I tried to get the eye contact of any other server or manager, as our server was nowhere to be found. It was like everyone worked not to make eye contact.

When the food finally arrived, it was prepared poorly. The eggs were greasy, the pancakes were cold, my husband's food was wrong... After waiting for what felt like an hour, the product was not worth the wait. We then decided that we would not wait for a second attempt and wanted to leave. Because there was no service staff on the floor, something that occurred often, I finally walked to the kitchen to inform the manager that we were leaving.

Overall poor service.

My husband went to the restroom the same time the manager went and the manager used the restroom then came straight out and did not wash his hands, and right after that he sat down and started touching all of the silverware to wrap them in a napkin. That is absolutely disgusting and I have never seen that happen I really thought at least the managers would know Better and then psople wonder why everyone gets the flu, well that's because the people that handle our food touch everything and do not wash their hands then they contaminate everything that we use to eat and if the manager doesn't wash his hands I imagine he doesn't enforce that on the cooks . I am pretty sure you would not bring your family to eat here and I will never be back.

This has got to be the absolute worst experience I've had at this location. Not only did the server lie after I asked him what would be the cost of a strawberry crepe WITHOUT the cream and vanilla drizzle I waited 25 minutes at the table for to take Togo. His service was the absolutely crappy. He never checked in to see how our food was and never offered us refills on our drinks. He was sooo rude period . When I went to pay the "updated receipt" after removing the crepe I didn't bring home and was so annoyed from the service I was given I told the MANAGER you know my arms wrists got badly marked up from your tables ( table fake wood strips were badly tearing apart leaving scrapes on my arm bleeding ) he tells me NO SORRY he stated I quote "oh all our tables are like that" I was beyond in shock even a manager didn't care about their customers. I am requesting my whole meal refunded to a gift card so I can eat at a different location.

-aweful service by server
* No check in to ask how food is
At no point was asked if I wanted a refill on my drink
-Ignorant manager no apology for my injury due to their negligence
-Their tables left me bleeding from all the scrapes I got from the stripped fake wood on sides of table

I asked a server to call her but she never came. I had to wait 20 minutes until I had to tell a second server to call her, and she came and she was in her phone. I don't know why she took so long, if she's just talking to the coworkers and sitting in her office. She ir very rude. She didn't speak to me with a right attitude. She didn't even give me importance.

Went to ihop in Beaumont Texas eastex freeway service was horrible it wasn't the food the workers it was one waitress her name tag said Candace she was very rude seems to me she was on some kinds drug she had a bad attitude was to busy on her phone while customers was waiting to be seated she also was rude to other customers that came in the door at one point I wanted to I walk out but I gave her the benefit of a doubt she was also texting on phone if this the kind of people y'all hire I will not go back I love IHOP it's always me and my coworkers first choice the service of food is delicious

I observed food products delivered that were not up to standard. Seels to be that the cooks are not taking that extra step to prepare food In a proper manner.
I also observed on more than one occasion, where there are several or all kitchen staff on duty, without proper safety hand gloves, touching several different food products, further without implementing proper hand washing techniques.

There was no host to greet my

group, and when someone did come to assist us with our group we was told fifteen minutes wait, which out to be any, the working continue to walk by us waitin with no assistance, ask on different occasions when will we be seated there were maybe six tables with people there, so the Ihop was not crowded and on the other side of the room no one was seated, it was empty. .the service at the Ihop is one of the worst i have every experience, the attitude was uninterest in what her workers was doing and made no effort to made the situation any better.

Ms andrea starts off as a nice lady until she is not in a good mood. Her mood swings effect how she treats people. She yells and screams & at employees right in front of customers which I find disrespectful and rude. Even if she yells in the back where the kitchen is you can clearly hear her cursing them out with no respect. I hear her talking bad about employees to other employees which is not right at all, she also talks down on servers just because she served so long she talks as if she's better then everyone else, and just because shes a manager and has higher power then employees she think she can talk to people however. She sends employees home after talking to them rudely and cutting their hours down when pay is already low which is no fair especially for servers. She has a bad attitude problem and treat certain employees better then others. She never helps when things get hectic she makes things worse and stress people out more. She yells more at employees then she helps. I don't think this lady is professional or fit for a well fit manager. She has to be stopped her attitude is so bad employees quit all the time nobody has to deal with that... Especially with a low pay... I wanted to complain so many times. But today I have had enough... Hopefully something will change. Thanks

Hello, my name is Jessie Flowers I recently visited the Ihop in Kokomo, Indiana. We walked into the restaurant at 9:05 pm only to wait about 3 minutes to be greeted and sat. While walking to our table we passed several tables that were empty and had not been bussed with piles of trash all over the floor (there were only two guests in the restaurant when we arrived). These tables stayed dirty our entire visit and the server actually sat us between 2 dirty tables. If that wasn't bad enough we placed our order (see reciept) only to wait 25 minuets for our food to be prepared incorrectly. During this 25 minuet wait the server did not come to the table to refill drinks or give us an update on our order (by this time there were 2 additional tables inside the restaurant). We ordered an omelet which comes with avocado, well instead of notifying us that they were out of avocado the server dropped it off at the table and failed to mention they were out until we asked about it. We also asked for smoked sausage instead of pork sausage links which were not on the plate and took an additional 6 minutes to come out after asking for them. Once I food was delivered we were given the check approximately 2 minuets later (without asking) and never checked on us again. During our stay we only saw 2 servers and 2 employees we assumed were cooks, we did not see anyone who appeared be a member of management. Attached is the check with the store number along with a few photos of the dirty tables we were sitting between.

Thanks for you consideration in this matter.

Jessie N flowers

My father is 85 years old and a widow. Christmas we usually give him gift cards to restaurants of his liking and yours happen to be one. Multiple times after christmas he went to ihop to eat and went to use his gift card and was denied. Finally I called up there to see what their problem was and was told something about systems were down and should be fixed in the near future. Now this happened twice for him. Now just recently he came by my home to report he went to the ihop for breakfast and they refused to use the balance of his gift card. Manager or head person of that shift spoke with broken english and proceeded to tell my dad this gift card could not be used at this ihop. I thought all ihop gift cards could be used anywhere in us? He was rude and wouldn't even try to assist him just kept demanding payment which he got. This is highly uncalled for - my dad is 85 years old and still tries very hard to be independent and is a retired veteran which he is proud of and very well should be. He wears his cap everywhere for recognition. He was highly frustrated over this situation and I think was totally uncalled for. I want someone to follow up on this staff in lake charles, la. So no one else has to experience such. I was very disappointed because he will not be going back and it is the only ihop in lake charles, la. But lucky for us denny's has just opened here and I will encourage him to go there and hopefully get better service and respect.

I ordered all you can eat pancakes and only received two pancakes by the waiter during my entire seating for an hour and a half. 20 minutes prior to me asking for a to go box, I requested additional pancakes which were not given until I seemed ready to go due to poor service. The waiter never checked on my table, gave food to other tables seated after my table and didn't take responsibility for being negligent of what our table needed. I feel like I came to IHOP to celebrate me passing a state test with my fiancée but can't enjoy it fully because I am now at home and I did not receive the full all you can eat feeling of your pancakes. I feel cheated and would never wish this on anyone.

My wife works at the Huntsville Texas location.She is being aggressively sexually harassed by a Black waiter, Michael Calloway.It got so bad that I had to go down there with her to file a complaint, , and found out that it was one of many.This man is a sexual predator and should not be allowed to work anywhere there is women.People should feel safe at ihop wether they work there or go there to eat.

Yesterday, february 5th, a friend and I decided to have dinner at the I Hop in Deming, NM. This was my third time eating there. The first one was country fried steak, which was still cold inside, the mashed potatoes were cold, the broccoli was not fully cooked, and when I complained to the waitress, she just smiled and took my money. The second was the fabulous crepes that WAS a specialty of all the I Hops where had previously dined. They were terrible with hardly any filling and just slopped onto a plate, very unappetizing! But I love their pancakes, and nobody can mess up pancakes, right? Well, that was definitely my last time for this restaurant. The pancakes were cold, and one tiny dab of butter. The syrup bottles were dried and plugged up. We were given one little sausage patty, cut in half to appear as more. My friend got bacon and it was half cooked and lots of grease, and we got one cup of coffee with no refill. Our waiter, who was rude and uncaring, disappeared until time to hand us the check. Lousy service and lousy food! Now I know why this I Hop is never busy like others I had visited. It will definitely go under! Almost $20 for our bill and neither of us ate half of it because it was not fit to eat. I intend to call and voice my complaint after writing this, but I had to warn others not to bother going to Deming, NM's I Hop. Denny's is only a block away, so go there for great food and fantastic service. This place does not deserve to have the name of I hop!

Saw in the front and had to call attention to myself to be seated.
I didn't wait long.
I am exhausted . The coffee is weak as a newborn kitten and after I gulped it and asked for another cup I became invisible again. The shift manager got me coffee.
I tried to log into the free wifi. It kept dropping out. I called the restaurant phone because I am still invisable.
I asked if there was a password for me to log in and the waitress came back.. not my server but the one that answered my call and told me that the WiFi is free. I explained to the server that the unlocked WiFi was dropping out. She said that she would check and when I waited and saw that I had once again become invisable, I repeated to her( not my server) the previous request. She responded with the statement that it worked for everyone else this morning.
That was the first expected response.
My server stated that the WiFi had been unstable all week.
That was the expected second response.
There are two free access WiFi available, one for the restaurant( which dropped out), and be for the office. The office requires a password.
Incomplete datum given to me because it is an annoyance to solve a small problem.
If the restaurant allows free WiFi then make the availability easy.
Brew some balls in your coffee. It is low on caffeine.
I am a control electrician for a major contractor here in Asheville.
If your patches are giving you instability and crosstalk then it's slow and will cancel itself out from a nicked wire.
My advice. Don't hire a local electrician to do the work. Most of them are dumber than a door knob and putting up lights is child's play.
Get the Geek Squad
Over and out
Lady Jean The Electrician (control$