IHOP
Reviews and Complaints

My name is Kristen Rhodes and I was overcharged at one of your restaurants in Texas off of Nasa Boulevard and when I called to see if the manager could correct it he was very rude and hung up on me if you can please give me a call at [protected] cuz I know I did not spend $40 at IHOP getting a 2 by 2 by 2 and another two by two by two and a sweet tea I just want it corrected and they didn't even give me a receipt at least I'm being honest with what I've got the other manager thought I was pulling went over his head but as you can see I'm telling you what I purchased and this happened a few days ago

At 9:15am on Sunday February 4, 2018 I called and placed a Togo order at IHOP in Jefferson City, Mo... I had specific instructions of no mushrooms I have a allergy to them. The lady then read my order back and repeated no mushrooms, as I stated yes that correct. I get there and looked my food over it looked exactly how I wanted. When I go home I was eating my meal and all of a sudden I started itching I gave rest of food to my grandma. I started itching heavenly, about that time my grandma hollered my name and yelled benadryl now and your pen. When I hit myself with my pen my grandma showed me they put the mushrooms under the tips and we couldn't see them when eating till she got to bottom.

Ate breakfast at ihop express at exit 4 in Virginia on interstate 95 Friday February 2 2018 at approx 9:30 am. Can not find my receipt, think it was under $25.00. Wife ordered the 2×2×2 with unsweet tea, scrambled eggs with cheese, crispy bacon, pancakes, her order was perfect. I ordered the omlett with bacon and ham added to it and hashbrowns and diet mt.dew. I have eaten at ihop many many years and the omlett has always filled me up. Cant not tell you how small this thing was for almost $10.00. So small I asked the wife where were we going to lunch because this did nothing for me. It was the first time we have eaten at a express and if this is the normal it will be the last. We live appox 40 miles from this location and wanted something different. Cracker barrel is only 23 miles away. I understand what express means, had to go to counter to order, had to get our on drinks and condiments. But feeling short changed on food when I order it from another IHop and have plenty, very disappointed.

On 2/3/18 I ordered three meals offline and called in for a Togo order at 423pm and spoke with Larissa a young black woman, I asked her to verify my order after I told it to her, and she replied " Let me get a menu to make sure I have everything right". She read back my order as Inasked and told me it would be ready in 20 minutes. I arrived at 450p at the Taylor station I hop in reynoldsburg Ohio and asked for me Togo order for smith. Larissa then said, "I tried to call you and let you know that we didn't have these certain meals available here". (no one tried to call me at any time to alert me that what I had ordered was not available and it's strange because Larissa read back my order on the phone after she went and got a menu to verify what I had ordered. Why didn't she tell me at this time that the meals that I wanted to order weren't available!? I then considered reordering considering that two out of the three main meals I had ordered weren't even prepared and I drove all the way to the IHOP to pick up food that wasn't even being made there that Larissa said previously on the phone that it was on the menu she retrieved to verify my order. I then walked out and called this IHOP and asked for the general manager. 453p, jake the general manager picked up the phone and I explained to him that Larissa took my order and even verified she went over the menu on the phone while I was ordering and at no time did she tell me that none of the meals I ordered weren't on the menu. She read back my order after she looked At the menu (Supposedly). Jake replied "Well she's new" and at the time I was very upset and displeased with his response, so I got off the phone. At 505pm jake called back and left a message on my cell phone advising me that he was sorry and that he wanted to make it up to me and that He would reimburse me with free food or a gift for next time I'd visit. I declined this, because at this time, I was not going to give out any of my personal information to anyone I don't know, especially with the service I had already recieved. He gave me his boss number, [protected], but Again I didn't want my number or personal Info given to anyone from this IHOP store. I believe that Larissa did not review a menu while she took my order, or my order would have been correct and ready when I was told to come pick it up. At no time did Larissa say "I'm sorry", she was very rude on the phone and She lied to me and I covenieved my time along with my grandparents who I was coming to get the food for. Her customer service skills are horrible and she has no work ethics. I will let people in the community know of this mishappening.
I ordered three dinner meals- a monster cheeseburger with bacon and cheese with onion rings, a lemon chicken meals with a ceaser side salad, which wasn't even prepared when I arrived, but I was told was available when I ordered it and a pot roast meals with mashed potatoes, corn and a side salad with ranch dressing, which again was not prepared when I arrived, but I was told was available when I ordered it.
This entire situation was very inconvenient and unnecessary. Jake tried to make things right, but I was not willing to have food made there due to the chance of getting my food spit in, or giving out my personal information to anyon that worked at this IHOP. I hope that someone considers this complaint serious. When a customer comes to pick up their food and it's not prepared or the customers told their meal that they ordered isn't even on the menu, this is a serious problem. I will never come this IHOP again, and I will make sure people I know are aware of the situation. Store #3337 2413 Taylor square drive reynoldsburg Ohio 43068

Me and some friends went to an IHOP that is across from our school, UNT, in Denton, TX. Our server first came and welcomed us and gave us the heads up that she was trainer these two new employees. The trainees were extremely nice, and I have not bit of a complain. But our main server on the other side made us feel like we weren't going to pay for our food and was very rude to my friend even to the point where she pointed him out as being retarded. All she did was welcome us and gave us the check when we first got our food. She couldn't even wait for us to finish and then she is going to have the audacity to ask for tips and say "you give money when is deserved" her name is Alyssia.

Hello my name is Maurice Davis I was recently an employee for IHOP in Stockbridge Georgia. I want to address the fact that I was never respected and treated unfairly do to favoritism. I was let go from my job just for being homeless for one month. I came on as a cook in which I am well qualified to be but the people of my boss' race(Mexican) get the higher paying jobs even if they don't know English they all are family. The bosses wife (Christie) works there as well and gets away with everything, she just spilled burning coffee on a baby and was not sent home or anything, anybody else would have. Can't send your wife home I guess. Also after many attempts to get my last name changed to the right name (david to Davis)he refused to change it which made it real hard for me to cash my checks he let me go very unprofessional infront of his wife and it was very rude. There's is definitely something going on at this establishment with the names and people in different position to make it look good on paper and needs to be addressed

My husband only goes to iHop because I like it. He thinks it is very priced (mainly the coffee at $2.75/person), but today was the last straw at the Little Rock store of Financial parkway. The hostess could not even read. when she called people for their seat, she literally had to spell out the names! Then we were seated and ordered coffee. Coffee came, but no eating utensils. We waited 5 minutes to get our silver wear. THEN, when they finally came to get our order, we thought she wrote it down, but when we received our food, my husband had ordered sausage and they brought bacon. So before they brought the sausage, she came to the table with a napkin and told him to discard the bacon onto the napkin. Then he was rudely delivered his sausage. Meanwhile, the couple in the booth behind us as the same problem with the wrong or not cooked as asked, food. Again, more food was discarded. It is no wonder the prices are so high with the inadequate wait staff and the astronomical WASTE. Needless to say, iHop will no longer be our go-to-place for brunch!, or any other meal for that matter.

We visited the Ihop on 2430 173rd St, Lansing, IL 60438 on Jan. 31st, at 10:15am.We were seated(third booth from the north, near the window), but a waiter never came to take our order. After 20 minutes we decided to ask the maitre d for the manager, who also did not show up. After an additional 10 minutes of being completely ignored, we decided to leave.

I called in an order at 11:00pm for the breakfast sampler, with pecan pancakes topped with bananas. I arrived within 15 minutes, there was a lady mopping while I stood by a counter waiting for my order. The lady mopping waited 5 minutes before yelling across the restaurant for the server. The server leaked out from the kitchen asking if I was her phone I order, which I replied yes. I wait another 10 minutes and get my order. I paid via debit card $10.68, while the server swiped my card I checked my order. I saw the bananas had been cooked inside the pancakes, so I asked the server if they could be remade, she replied yes and to informed the cook the order had been entered wrong and the customer wants the pancakes remade and topped with bananas. The cook repeats request then gives me a very dirty look that made me feel uncomfortable. I then became unfortable and asked for a refund. The server then told me "I don't know how to do that." I asked again because I didn't trust the cook to remake my order. She then walked to the kitchen with the cook and they both began to complain at my request for a refund. After about 5 minutes of the cook pressing buttons on a register, the server hands me a receipt for 9.98. I tell her that isn't the amount I paid and wanted the full payment refunded, she told me the only way to give me anything was to ring out the price of the order. I didn't understand why I couldn't be refunded the full amount I asked for a manager, she nastily replied she was the mananger why do I think she's the only one out of uniform. I then explained anytime I've ever received a refund my receipt reflected the amount I paid. She asked me was .70 that big of a deal. I told her I simply want what I paid, she then became argumentative saying I could call my bank to get the full amount because the receipt for the lesser amount all she could provide. My husband asked her as a manager when a customer explains how getting a receipt for less than the amount paid the least she could do is just give the additional.70. The manager then said she would not have her drawer short at all, because if the drawer amount is less than $200 she could be in trouble. I then asked her for her name as well the store managers name. She refused to give either, so I asked the lady who was mopping when I first entered if she could provide me with the store managers name which she replied she didn't know. The manager then called her boyfriend into the restaurant from the parking lot to give her customer .70. A man walked in and informed her he only had .16, so she stormed off and came back with $11 which she tossed on the counter. I asked her once more if she could write the name of the store manager on my receipt, she then takes my receipt and a blue marker and looks at me with a smirk and asks, "do you really think I'm going to give you my managers name?" Then walks away. I informed her that I would sit in the waiting area until another manager came in. She then calls the police on speaker to report an upset customer does not want to leave, the 911 operator asks if she felt threatened or if the customer had done anything, which she replied "no she didn't, I'm ok" and disconnected the call. I sat on the bench in the waiting area for 20 minutes when the manager then gave my husband a slip of paper with the name Raquel written on it. I asked for a last name which she ignored and walked to the counter across from where I sat, and began holding inappropriate conversations with her boyfriend. I have never experienced this type of treatment from any establishment. I will never visit another IHOP in my life due to the disrespect and unprofessional I received tonight. Upon looking at my receipt the name of the server/manager is Teniya W.

Between 11:00am and 12:30pm January 31st 2017, my father and I went into the IHOP on 4818 Walzem Rd, San Antonio, TX 78218 to celebrate his birthday. The waitress (whose name I did not get but is Latino with dark hair) sat us down with no utensils or napkins, which immediately became a problem when we got our coffee and had no spoons to mix our cream and sugar, we ended up using straws we got because we also ordered water.

So when we finally order, I'm told that for the build a crepe breakfast, you can only get one crepe, and I wanted two, I said I'll pay extra for the crepe. The waitress said that's fine, my dad and I wait for our meals, at one point a different waitress dropped her dishes on the ground, was very unprofessional, was laughing and joking, but we ignored that, waited for about 30 minutes before we received our meals and there were issues: I was missing a crepe, and my father's food was cold. So he looks for a manager to complain while I'm eating the rest of my build a breakfast, waiting for my second crepe, when the waitress comes back with my father's meal reheated, and she had two crepes for me. When I said I only wanted the extra one, she said the crepes are ordered in pairs only, but I only wanted an extra crepe, I tried to explain that, my dad said 'let's just go' so we did.

Everything this morning was completely bad. I don't have anything to say for desirable resolution, but I wish the employees at that store were more professional, and should be allowed to order 1 extra crepe for a build a crepe breakfast. And if not, then the waitress should come back and explain that to the customer, not just let the order continue and say "two crepes are ordered in pairs" that's something I should have been told before I ordered.

I have several friends at IHOP in Pflugerville, TX and have worked there previously. In the last year I have discovered how terrible it is all the way up to management. Lets start by saying over 2/3 of the staff is on drugs! No not an accusation, it's a fact. they even talk about it all the time. 3 of the current managers are users too. In fact I went to one and told him that the other one had admitted to using right before his shift and we should drug test since this is a family establishment, they said, "we would have to close the store if we tested everyone, so just do your job and forget what you heard. " WTH? I finally had to quit because the environment is too hostile. You have a small handful of people doing the right thing there, but not enough. I have seen other co-workers selling the drugs in the parking lot on breaks, they roll in for their shift smelling like weed from their car. Just a heads up people this is not a family friendly place its more of a drug palace. Users, stop in for pancakes with your blunt and crack, just ask a manager there may be a discount. #HIGHOP, #crackpancakes, #IHOPHIRESDRUGGIES

Good afternoon, my name is Lindsay. I wanted to write a complaint on the manger in the Shawnee, Oklahoma location. Not specifically towards me, but towards the staff. She was extremely disrespectful to her staff and as I was eating my meal all I could hear was her griping at her staff. She was extremely unprofessional. She is in no position to be a manger in my opinion. The waitresses there were doing a great job, especially with that manager in their ears. I've never had any issues with this location until this specific Woman. I'm unaware of her name at this time.

I have a daughter that works at my local Ihop. They get alot of customers that try and run out on thier checks. My daughters boss has been making her and other employees pay the bill when this happens to thier table. My daughter has tried explaining to her boss this is illegal to make her do so. She is raising small children and can't afford to be taken advantage of like this!

I went to the Portsmouth Virginia IHOP and it was the worst experience I have ever had in an IHOP. First of all there were only 7 people in the IHOP when I arrived. Four of those people had already been fed. It took them 15 minutes to bring our drinks and another 40 minutes to get food. When we stood to leave, the waitress ran in the back and came out with food. Our food had 3rd degree burns. The belgian waffle looked like it was chocolate and was so crispy it sounded like the crushing of a bag of chips. A big bag. The waitress said "our manager is cooking tonight". Needless to say we got up and we left and we will nevergo back to the IHOP in Portsmouth Virginia ever again! SIGNED...A LOST CUSTOMER!

First off I love IHOP . My experience TODAY WAS THE WORST . As soon as we came in the door it smelled like pee . Then we got seated and it was trash EVERYWHERE, from the table to the floor, even the front desk. My sister and I ordered our food and received overly cooked pancakes . They were hard and we couldn't even cut them . Even my steak tips that I ordered. Then we asked our waitress for hot syrup and she gave us not even half of the container full. Next the cook didn't have on a uniform, he had on REGULAR street clothes. Then this lady walked from outside and went in y'alls kitchen and started arguing with the cook. So the cook started slinging the food around and fussing loud, it interrupted everyone . Then the lady started cooking the food after she scratched her hair and didn't have no hair net on. Then the score is a 88 . So I took a card to call the general manager and the number don't even work. We paid 28.99 for our meal and could not eat our pancakes.

Skye, the waitress, was rude did not get order correct and was never apologetic. The food came to the tablevas was huge, thick, pancakes that were batter filled in the middle and bacon that was burnt in places ond undercooked in others. The manager came to table not apologetic to the complaints just gave the check. These people from the cook, manager and waitress need a course in restaurant culture and service. They have no clue.

Employees are being forced to work sick and hurt so sick in fact they are leaving in ambulance... How is this safe for not only them but my family as well... Im sorry but this is absolutely unacceptable.. Why should my family come into a place to eat that obviously doesnt take food safety or employee safety very serious why would they take mine serious? Ill think twice before coming back

To whom it may concern

Hello my name Jamie I was a server at ihop in Clovis nm
They treated me unfair. Thursday night the cooks were intentionally taking to long on my orders. Today, Friday night, I had a table walk out because the cooks took to long to get the food out. At the beginning of my shift they would not give me a table kept skipping me. This went on for about two hours. There is a waitress named Kendra that works there, the week before all this happened she kept telling me that customers were asking for her so I was unable to have tables and make any money for myself. I am thanking about filling a lawsuit, I would like to speak to somebody from corporate about all of this please. I liked working there until everyone started treating me unfairly. I'm sure there are cameras to show everything I told you about.

Regretfully Jamie Foote
[protected]

January 25, 2018 at 9:14 AM I paid $29.81 at checkout. Transaction was approved without difficulty. My card was again charged for the same amount at 1:11 PM then again at 1:12 PM. I called the store and spoke with manager Chad. I was told that he was expecting my call. I was told that the first transaction had not been completed and therefore was charged again.He explained that my card was charged a third time in error. I asked what would have happened had I not noticed the discrepancy and not called. The manager stated that he knew I would have called. I was assured that the transactions would be reversed and credited back to my account in a few days. I frequent this iHop often and have never experienced anything like this. I would like an explanation as to what caused this to happen if possible.

This evening I wanted to utilize one of my buy one get one meal free ticket so we went to the restaurant for dinner.
* My son ordered pancakes with strawberries & bananas plus a side of bacon and a Sprite.
* I order an omelette with spinach and mushroom and water with lemon. On my order I asked specifically for no cheese.
Although the food was taking an unusually long time and we were hungry, we were patient. The issue started once my plate started coming to the table. The waitress showed it to me and said, you didn't want this sauce on here did you? I said no, so she took it back to the kitchen and asked the cook to make another without the sauce.
A new omelette came out without sauce and I began eating it. I enjoyed about two bites and it was tasty and good until I got to the middle... there was cheese cooked into it.
I told the waitress then I said that I would eat it but that she may want to tell the cook. She asked if I wanted to send it back and get what I wanted. I said that would be great if I could get it to go since my son was finished with his meal.
She went back to the kitchen and asked him to make it again without any sauce and cheese and to make it to go.
She then brought me the bill and offered a special break but that I couldn't use the coupon if I did that. I said whichever is cheaper.
She adjusted the ticket and brought it back to the table and said that she had taken something off of the check for me.
I looked at the check and realized that I had been charged for 2 sodas and 2 plates of bacon while she had removed the omelette.
Again, our order was one soda, one side of bacon, all you can eat pancakes, my omelette without any cheeses.
What they added onto my bill which I did not order was the same cost as the omelette that they had removed from the bill.
Overcharging for what we did not order to equal the amount of what was taken off is not giving me any kind of a break.
I took a photo of the check and have attached it below.
I will be going to other restaurants that serve breakfast in Little Rock when I'm here but plan to avoid the one on Chenal Pkwy & Hermitage Rd.