JC Penney
Reviews and Complaints

I ordered a recliner July 7, 2018. today is August 9, 2018. I still don't have my recliner. I have called 3 times trying to track down my order. I was given an excuse the first 2 times, a delivery date the third time... no delivery was made. I call again today I was told my order is still in the ware house some where. I call [censored]. im cancelling this order.

I called customer service because the valence I ordered fell apart before putting them on my windows. The customer service agent was rude and gave me three different stories of why they could not send replacements with a return label to ship back the defective ones. She said I was not going to get free merchandise-assuming I would not send back the damaged items. The "supervisor" I was transferred to was even worse so rude. I never had to call JCPENNEY customer service before and hopefully never will again. I got off the phone without the issue resolved since they wanted to recharge me before refunding me.

On july 14th I ordered clearance items it took my payment recieved notification 1 item was ready for pick up called the store he tells me my whole order is ready on july26th. Go pick up on july 27th only 1 item is really there. The cashier tells me to call jcp.com all its been showing is shipped for the other items to the store. Waiting and waiting still no online email updates. Recieve a notification today my order is canceled. Call jcpenny's online order assistance who tells me that my items that showed they left the warehouse were sold out. Can someone please tell me how items can be showing shipped to store but were never really available ive been waiting weeks. This is crazy

Last week I went to Store # 0581 in Columbia Tn 38401. I purchased all my sons clothes there for school. I had purchased a Polo shirt that was too large. So a week later I took it back to the same store WITH the receipt and asked for a return. The young lady at the register said she could not do that and needed a manager. I explained I paid with debit which means it was already paid for NOT a credit Card! and explained that the debit card no longer worked because we had switched our banks. So then all she could do is give me a gift card. I took my receipt and shirt which, I will sell now on ebay or something. I went over store return policy and saw nothing on this. I also chatted with FLYNN on your chat service and he couldn't find it either. This is what he stated " Stores can have their own policies in regards to returns. I'm not showing this particular policy on the returns page yet." It is also not posted in that particular store any return policy. I will not be returning there again very rude and unprofessional. I will make the drive to Nashville to get his clothes. I can see why people are choosing other stores.

Order was placed on 08/05/18 at 9:02 PST through JCP.com and before I placed the order it stated down by the total that I would receive my bonus bucks in my account within an hour. Should have been $30.00 since my order was over $150.00. I looked again after 10:00 and no bonus bucks had been added. Next day still nothing so I called customer service and according to them I didn't qualify for them since my order wasn't shipped before the end of the bonus bucks promotion, which no kidding, how could it have been shipped. JCP doesn't work that fast. Website miss represented that I would be getting the bonus bucks when according to customer service there would have been no way to get them unless you had placed your order earlier that day. I am very frustrated with your customer service to someone that has spent a lot of money at JCP.

My husband and I were shopping at Jcpenny at laguna hills mall in california on 8/5/18 and as we were leaving out the door, 3 black woman walked right behind us with about 15 items each in arms that they did not pay for..the alarms went off and no one did anything.After i realized they just stole and was walking out all casual looking for there ride we went back in and told the ladies in the hair salon and there answer was as they shrugged there shoulders "security is suppose to be watching so there is nothing we can do" as we all watch them get into a older white Mercedes. You guys probably lost over $1000 in merchandise and not one of your employee even made an attenpt to call your security team. I saw them shopping in the nike side so if you want to role back your tapes .around 130 or 2pm. Just really disappointed in the lack of care of your team

Called to inquire why my jcpenney card had not been refunded the amount for 3 items left out of order. I explained to the rep that there was a note inside my package from jcpenney stating they were unable to completely fulfill all items on my order. Rep said very rudely "Have you called us and let us know? " My reply "No." Rep's reply very rudely "Why haven't you called us? We don't know you didn't receive those items unless you call us." I explained the reason I didn't call was there was a note from Jcpenney stating they knew the items were not in my order. The rep pulled up my order, etc... I tried to explain my reason again for not calling as the note enclosed in my order read " Thank you for your order JCPENNY.COM order. We apologize, but at this time we are unable to completely fulfill all items on your order. If your order was charged to your credit card, a credit will be processed and appear on your credit card statement for the item(s) not shipped. If your order was paid for using a Gift Card, you will receive a check for the item(s) not shipped. We apologize for this inconvenience. If you have any questions, please contact our Customer Care center at [protected]." I explained that no where on the note did it say I had to call and let them know I did not receive 3 of the items on my order. The note said jcpenney already knew and a credit would be given. The rep did not respond and just said my refund would show up in so many business days. She (the rep) was so rude! I'm thinking about canceling my card and never stepping in one of their stores again! If that is the way a loyal customer gets treated then I would rather shop elsewhere.

Honestly the fact that I paid $10 in shipping to have my package not even become shipped until the 1st is ridiculous. I placed my order on July 27th, 2018. It did NOT say anything about it having to take 3 days to process it, and THEN 4-7 business days after those three days. So from the 28th. It should've been in transit to UPS on the 31st. Then be on track to my home on the 1st of August. So tell me why it's just NOW being shipped on August 4th? That is 7-8 days of me waiting for it to even begin coming to my home. Yeah. I want a refund. Thanks. My number is [protected]. Call me.

I called today, 08/02/2018, as a follow up to an error in the address my package was being delivered to. I spoke to 2 agents, the first barely let me explain, told me that the package most likely could not be intercepted and then hung up on me mid sentence.

The second agent listened briefly then put me on hold without letting me know that I was being put on hold. When she returned to the call I heard her saying to someone that I was no longer on the line and laughing about it and make a few other comments that I didn't clearly hear. When I made her aware that I was still on the line she made no apology for her behavior when she thought I wasn't on the line. She then connected me to a UPS agent who was clearly misinformed. In the end the issue was resolved but required that I insisted on my point being heard. If they had listened to me in the beginning the experience would have been much different with both agents. I think that they were both rude and very disrespectful. No customer should be treated the I was.

My order number is [protected]. I called between 8:30am and 9am today. I would appreciate if this is looked into and those agents have a review in their training.

Called penny's customer service on july 13, 2018. Transferred to 5 different people.
A customer rep named "joy" took my order on july 13, 2018 and promised that my phone call was recorded. She guaranteed that I would have the "24 month no interest" on my account for purchasing a mattress/springs. She also had another person on the call from synchrony bank, that waited and listened, named rosemary
At 11:09am. Both heard and said this was recorded and that my order was good to go and that I had the 24 month, no interest, on this purchase. Now, my merchandise was delivered. Two days later I receive my first bill for it, before it's even moved or unpacked. Nothing on the bill concerning 24 month no interest. Have made call today to pennys customer service... No help whatsoever. A customer rep by the name of janice, tried to put this on my account and stated it will not allow her to.
So... I told them I would not purchase this mattress without the 24 month no interest. So... Jcpennys have done it again! Lied and lied to
Excellent paying customers. No wonder they are closing stores nationwide.
If I cannot get this corrected, I am closing my brand new account and will not do anymore business with them. This is just very very sad to do to a brand new customer like this. I am done.

I place an order for appliances last Friday July 27th, yesterday I got an email saying that they were sorry but the whole order has been canceled. I call customer service and they can not explain why it was canceled. They told me it was canceled on the 29th. I had this nice Gentleman Leon trying to help me out but because they charge the JC Penny account there are not enough funds available to re place the new order. Which they can't explain if the order was canceled why there still charges on my account. This is very frustrating since we moved into a new house and we need these appliances now I don't even know when I will be able to get them.

Date of incident: Friday, 7/27/18

Customer Service in the JC Penney store in Downey, California (Stonewood Mall)

Went to purchase children's clothing at a downstairs register. My mom was using her JC Penney Associates card (she worked for JC Penney for years and retired from JC Penney). There was a 20% off offered that day. I tried to pull the coupon up on my cell phone, but it said "no service." Marissa, the cashier, said she can't give the discount without the coupon and said "you should have brought in the coupon." I said that this particular JC Penney store is the one that showed me how to access the coupon on-line. Marissa didn't speak badly--she just didn't care--she looked bored and could care less. She told me I could run upstairs and try to get the coupon on my phone. I literally ran upstairs, out the door and stood outside waiting, hoping for service, but my phone said "no service." (I have since found out that co-workers say that store is very bad for cell phone service for some reason.) I went back inside where there was a register right inside the door, and Arturo asked if he could help me. I explained the situation, and he said I can bring the items to him, and he'd ring me up. I ran back downstairs, and Marissa had left! Now, I had to speak to Brenda. Explained it all to Brenda, and she said she can ring it up but said, "It's not her fault that she couldn't ring you up." If Arturo and Brenda were willing to ring me up, why couldn't Marissa? Besides, I wasn't saying it was anyone's fault, so why was I being told, "It's not her fault." I just wanted to purchase our clothes with the 20% off! We went upstairs, where we received great customer service from Arturo who rang us up with the 20% off and was helpful and nice! Resolution? Perhaps let all the employees access any coupons, especially when a customer is trying to access it on-line, or get better internet cell sites near location, train employees to have better customer service/attitude (especially since I really wasn't upset or complaining) and give Arturo recognition for his willingness to step up and help with a helpful and kind attitude!

Cindy [protected] or [protected]@hotmail.com

I purchased a samsung washer and dryer from the asheville north carolina store.
The sales rep who sold it to me was Lorrel McGee
The washer/dryer was delivered to me on May 5th 2018
I had just moved into a new place and had lots of laundry to do.
After a few loads, I noticed a funny smell.
I thought it was a new dryer smell.
After a few more loads, it got worse. I couldn't' even go into my
laundry room without holding my nose.
I called my handyman to come up, ...and when he entered my apartment
he said..."dangerous fumes...open the window and get out of here"

I did exactly that. I wasnt feeling so good, and wasn't sure what me breathing in this could do...
.
I decided to go to urgent care, but it was sunday evening, and they all close late afternoon.
My only choice was to go to the ER
I was there for 3 hours, treated for toxic exposure!
I called the customer support # for JC Penny to tell them what happened,
and a representative (Lief) returned my call...*and sent an email expressing deep concern and told me he was going to see what they were going to do,
I never heard from him again!
I finally called back a few days later and spoke to Collin Davis. another rep
She said she was so sorry, and was going to handle the situation.
What did she do? A week later, she had the washer and dryer picked up.
She NEVER had someone come over to inspect the dryer to see what the problem was.
I was reeling in shock from the whole episode, and thought this woman was doing something proper on my behalf...
At the same time, I was receiving calls from insurance companies asking me
all about the incident, and did I have a witness, ...did I call the police?
I was shocked that I was being brought into this.
I received a call from someone from JC Penny asking me if I would make a statement releasing JC Penny from any responsibility
He said they were going to go after Samsung.
I couldn't believe what I was hearing.
Now my question was...do I get a lawyer?
That's going to be an expense for me! I decided to write about my experience online and let people know what happened.
jc penny reached out to me online, but once I responded, they didn't get back to me.
I didn't do anything for about two weeks, when I received a bill from Mission Hospital .
My insurance had covered some of the visit, and the charge was 89.00
I figured, ...there's so much anger involved in suing and writing about this..
if, it only costs 89.00 to be done with this...then perhaps that was the route to go.
But, last week, ...almost a month later, I received a bill from mission hospital for $1488.00!
my insurance covered half, and I was responsible for the balance. $710.44!
I got back to the last person I spoke to at the insurance company for JC Penny,
and told them about the bill.
They told me that since no one had inspected the dryer, that there was no claim possible!
Wow!. That lady Collen Davis did the unthinkable
She had the dryer removed without any inspection
and now, because of that action...no insurance claim could be filed on my behalf
I don't know how to upload my hospital bill, or my receipt from the ER visit, but will surely be able to send a copy if needed.
REgarding mission hospital, this is the bill # [protected]

I can also forward on the email I received the night it happened May 6th, 2018 from MAS support

Hello,

Thank you very much for reaching out to us with your concern regarding your dryer. We are deeply sorry to hear about this serious issue. Your health and safety are of paramount importance to us, and we look forward to speaking with you personally about making this right on your behalf. You can reach our Major Appliance customer care team at [protected], and you can contact me directly at the extension below between the hours of 8am and 4:30pm Monday through Thursday.

Sincerely,
Leif, ext. 215313
JCPenney Major Appliance Customer Care, Columbus, OH
If you have any other questions or concerns, please reply to this message, or reach out to our major appliance customer care team by calling [protected].

as I mentioned, this he never called me back again after this first correspondence.

I am asking that JC Penny pay these hospital bills for treatment that was needed from buying an appliance from their store!

Date of incident: July 27, 2018 Name: James Brodecky
Original order number for suit which was not received:[protected]
THERE WAS NO INVOICE FOR 6 DIAMOND PENDANTS AND EARRINGS THAT WERE IN THE PACKAGE I RECEIVED.
INVOICE #R534-40290 is my correct order for the suit
When I called customer service to report the wrong items delivered and to ask where my suit was, I was told that I could not be refunded for the items I did not receive because corporate would have to look into it. Her tone was not courteous nor helpful. She did tell me that she would send me a return label for the jewelry and that beyond that she couldn't help me. I asked to speak to her supervisor and she refused. I was very frustrated with her lack of customer service skills. I ordered a suit, I was sent items that were wrong and it was PENNEYS MISTAKE not mine. I asked to cancel the order and she told me I could not. I subsequently ordered another suit to replace the one I did not receive and I want the refund for my original order.
I do all of our shopping on line and since the account is in my husbands name the customer service rep was nasty about his required permission to deal with this problem.
Please credit my account for the original order.
Please help me with this.
Marcia Brodecky Email:[protected]@hotmail.com [protected]

I ordered the JCPENNY Ultimate Bath Collection and received one toilet seat cover. When i phoned i was told that these items are sold seperatley. However, if that is the case why is it called a collection, and the picture shown of all eight pieces.

This is complete false advertising. If it is only ONE piece than the wording of collection should not be used, as well as, the photo indicating that it is a collection as well. Very misleading to the consumer. In addition, now i have a toilet cover and nothing else, which forces me to either abandon the purchase and/or spend more money to get the set. Total Consumer Entrapment.

I am filing a complaint again Olga the Manager at
P375 Rockaway - Rockaway Town Square in New Jersey. We scheduled an appointment at 2:00 pm to get out pictures taken with our one year old daughter. We arrived promptly at 2:00 pm, Olga did not take us until 2:15 which is fine, but I explained that the grandparents were just arriving. She took our pictures and then refused to wait a couple of minutes for them to just walk to the studio. We decided to end the session and I got very upset, and Olga said "Do not come back to the studio!". I am mortified by this type of service.

On July 22, I was told by a salon employee that a special coupon would be available for Platinum card members that expires July 29. I called the Rewards dept to verify and they said it was being mailed out on Tuesday. Knowing this, I set up an appointment for both my daughter and I to get the expensive CHI done on July 28. I never received a coupon and I've talked to several people in customer service and rewards. One of the Rewards employees hung up on me when I asked if the coupon existed. Aside from that, I was transferred from dept to dept being told either that they didn't know anything about it or they didn't handle that situation. I've been a member for a long time and I'm disappointed in the way I'm being treated. Instead of paying $600 for both of us to get our hair done for the start of the school year (I'm a teacher), it would have been only $300. I don't understand why the salon and I was told the coupon existed when it didn't. It all sounds very shady for such a corporation. I was forced to cancel our appointments at the last minute. It may be time to find a different place to go to get our hair done and close my JCP account.

Hello,
I thought about how I would send this type of complaint for a long time. The truth is there is no real way to send something like this...but to just do it in hopes it would help future customers. It took me awhile to even work up the courage.

I've been severely bullied and harassed by an employee at this JC Penney's. It's on-going otherwise I wouldn't be sitting here typing this. I suggest just letting this employee go because it really makes your company look bad and if you don't I will take this further.

After several other attempts to find out the full name, I finally discovered it.
The name is Jared Hill.

I went to your Waterford store on 7/27/2018 with the flyer for your 4-day sale Dated Thursday-Sunday July 26-29 to purchase the Cooks 5.3qt. Air Flyer on sale from reg.$170 to $59.99 with a $20 mail-in rebate which was unavailable and a bait and switch one was but was much smaller. I did not purchase it or anything else. We are JCPenny Credit Card holders

I placed an online order on July 18, 2018. It was supposed to be in store yesterday, July 26, 2018. It was not in and of course, when someone finally answered the store phone (AFTER I tried 8 different extensions to get someone to answer) they could not even find my order. I gave them the order number and my phone number. I was placed on hold for several minutes and then it hung up. I called the 800 number and the first woman I talked to was rude and unhelpful. She placed me on hold and of course no one ever picked up. I tried to call the store back and no one answered. Ever. I called the 800 number AGAIN, and was told I would have to drive to the store to get a refund. So now I have to drive 20 minutes to get a refund on an item that I still haven't received nor know where it is all because JCP seems to employ people who either have no desire to know what is going on, or doesn't care to properly train their employees. I will never do business with JCP again.