Jo-Ann Fabric and Craft Stores
Reviews and Complaints

January 7, 2020
1. My first Jo-Ann+ order was cancelled with no explanation.
2. I emailed customer service.

3. Three days later, I ask for the phone number from my local store. The phone number was incorrect and is no longer 1-888-739-4120! It's some random "auto savings" scam line now.
4. I sent a second email to customer service, detailing my frustrations about my cancelled order and their lack of response to my first email. (Which at this point, has also gone unanswered).

January 10, 2020
I placed a second order from Jo-Ann+ for a different fabric. There was a "pending" transaction hold on my bank account all weekend.

January 13, 2020
I call my bank because my pending transaction has disappeared and there's no way for me to call Jo-Ann directly (or so I thought at the time).
My bank agent tells me that the transaction did not go through at all, so it appears my order has been cancelled yet again.

I email Jo-Ann+ specifically this time, asking them to cancel my supposedly "processing" order. I am completely fed up with this company, and will no longer (attempt to) order from their website.

Joanns has many deceptive practices in place to steal money from their customers. The online ordering system violates the FTC rule of allowing orders modified post placement by the seller to notify and give the customer the opportunity to cancel. Joanns does not leading to wasted money, sometimes up to the hundreds, on fabric now too short for the pattern the customer was using. They say to return in store only which is a disadvantage to the elderly and disabled who cannot drive. They charge to restock their misdistributed item. Highly unethical and illegal to charge for what the customer did not order and to go against consumer law.
Secondly the rewards program has ambiguous rules. They say in the faq it can be used combined with coupons but innstore the clerks deny. I was cheated out of ten dollars this way. Secondly they show a reward valid until the 18th. The store said it was for a mission not yet over but that mission is nit awarded until the 22nd. Obviously the reward would not be valid then! Cheated out of another $10. They do not properly train and have the rudest dumbest managers anywhere. They contradict the law and the ftc by treating a cash value reward as a coupon instead of same as cash by the consumer protection act. For these reasons Joanns should br subjected to a clas action lawsuit. In not provided merch and failed rewards they owe me a total of $35, but a lawsuit will cost them much more and I know Im not the only one victimized. The ceo needs to wake up and get some ethics.

Me and my wife had returned a few items back in September and was given to store ctedit cards. One with a balance of $33.03 and the other with $27.16. Well when we finally get around to using them theres a balance of $0.00. Again we have never used them before so upon calling we were informed that there was a price adjustment done by joanns why we dont no. Well after calling for numerous days now and being on hold for over an hour numerous times and transferred with no answer were are still out our money. We would like our cards either turned back on or the funds returned asap. The worst customer service we have ever recieved and as far as were concerned thats theft/stealing.

I placed a fleece order on November 7th for football fleece at that time they took out $164.18 out of my account then three to four days later they send me an email telling me that's not all available and they're having to cancel some of the order and showed me what was left at that time they took out an additional $120 and $2.61 out of my account that wasn't authorized to take out and now when I try to call the 800 number it says it's been disconnected I have sent previous and previous emails nobody is answering me somebody needs to release that hundred and $64.18 back into my account it's not like I'm giving it away and if the fleece hasn't been shipped I'm ready to cancel altogether but I can't get ahold of anyone can you please help me the account number is +[protected] my phone number is [protected]. My email is [protected]@gmail.com. Thank you. Please respond. This complaint is with Joanne fabric.

My wife and I wish to lodge a complaint. We ordered a custom frame and matting from your store in Green Bay, Wisconsin. When the frame came in (today 4/16) we went to the store to have matting done of a photo and signature. I cannot begin to tell you how horrible we were treated by the woman working at the framing desk. I showed her the elements we wanted in the frame and she absolutely did not want to listen to what we were explaining. She kept telling me to do it myself and that she didn't know what we wanted, and finally she told us it would be too hard for her but that she'd try. . The matting job was very simple but she engaged us with such condescension it was unbelievable. Since my wife made the initial order of the frame, she told me I should have came with my wife at that time. I explained that it wasn't possible at that time.
The elements I brought in were a photo from a tv show and an authentic autograph of the show's star. It was the most important part of the picture, as it was expensive for me to obtain.
She kept telling us that she would need to cut the paper with the signature on it to get it to go in the frame, which was ridiculous. I explained two her three times that it would be easy to mat it a particular way. The woman asked me several times in a very angry way "do you want to do it yourself?"... My wife and I were in disbelief at her callous disrespect in every way... I specifically told her NOT to cut up the card with the signature and to leave it inside its plastic sleeve and mat it that way.. She grabbed the elements and the frame and went to the back room, when she came back (about 20 mins later) the elements were matted but the plastic sleeve was sitting empty on top of the frame... That signature card has a numbered sticker on the back because it has been authenticated and that is the proof of it being real. I believe she did cut the card before matting it but she sealed the back of the frame up in such a way that I'd have to ruin it to take it apart and look...
I cannot stress how totally disrespectful, and standoffish she was to me and my wife, and would like to bring the frame to you and have it opened to determine if indeed she did destroy the card by cutting it.
Also, she did not give us a chance to ask her questions or examine the frame and matting before she rudely had me sign my name on the pick up form.
I would really appreciate some help and courtesy with regards to this, the signature would be ruined as far as its worth and authenticity had she cut it up.
Thank you for your time and help
David Brudie

visited my local Job Ann's store in Folsom, CA where I tend to frequent often to kill time between classes. I stopped at the Target next door first and purchased a new blazer, dress shirt, watch and a small container of modge podge for a collage I am making. I then continue next door to the Job Ann's store. After about an hour or more of browsing and even talking to a couple employees there I decide to leave without making a purchase where I am met by a staff member who thinks he's just the badest thing on Earth. He asks me to show him my bag as he assumes I stole something. I tell him I am aware of the law that technically I don't have to show him anything but I have nothing to hide so I open my backpack for him. He sees my purchases and proceeds to tell me that he "watched me pick up" the modge podge that I purchased from Target. When I explained to him I had looked at many things in that store but I purchased this before even entering this store he tries to tell me to give him the paste! I am blown away that someone without confidence and proof of theft would go to that extent to try to prove what was just a judgement and false accusation. Of course I laughed at him and told him not in a million years and proceeded to walk away from the store. That employee needs retraining or a suspension to realize the impact that offending and losing one customer will do to your stores sales. Needless to say I will never go to that location again and I will do my best to make sure his supervisor is aware of this rude and impulsive behavior.

My son got me a cricut press for Christmas. I was very touched as he is not the type to know anything about the cricut products. I need the cutter before I can use the press so I took it back to the Reynoldsburg, Ohio Joann store. I went to the front desk and the woman asked me what I wanted. I said to return the item, she told me to go do my shopping and then I had to stand in line like the others. I thought you took returns to the front desk. I went to look for the machine I wanted to buy and there were only signs none of the products, I walked thru the whole store trying to find someone to help me to be told that I had to get the machine up front where I started. I stood in line just to be told that they would not take a return if I did not have the receipt because they did not know if it was bought at one of their stores, ummmm there are barcodes that would tell you that. The particular machine I wanted to exchange was on sale for less than my son bought it for and the machine I was going to buy was an extra 125 dollars more, so Joann would have made money not lose anything, not to mention I was going to buy supplies as well. For the last 30+ years I have spent hundreds upon hundreds of dollars to the Joann Fabric chain. I will not be going there anymore, I am not a criminal so you can leave your machines where I can get to them, and I would never try to get before people who were in line. I was so appalled at the service. There are not allot of stores that sell cricut, but I certainly will not be buying from the Joann Chain.

Hello, I received my [protected] order today. You sent me the wrong Christmas Pillow without the DOG [protected]. I really want the one I ordered [protected] Christmas Pillow with DOG hanging out the window. I will order the one I want [protected] if you still have it. I just don't want you to send me another WRONG pillow. Please advise ... I really want the [protected] with DOG. Please let me know ASAP. Thank you, JoAnn Rosen :-) my phone number [protected]

The last 5 to 6 times that i have been in my store i have had employees that have followed me around they will stand at the end of the isle that iam in and watch and when i go to diffrenet isle they will move with me. I have never or will never steal from a store so i feel really affended that they do this the whole time that iam in the store. I could understand if i had got caught or even they thought they caught me but nothing like that has ever happened.

New Hires should not be allowed to run checkout without two weeks training with sales and discount scanning. It pays to watch and question your total. I've seen more than once new hires and some seasoned, don't want to be bothered because the customer says " something is not right with the way things are ringing up", they dont want to hold up the line. Hey! if i'm going to be a patron, you better pay attention to the customers questioning on errors.

I walked into joanns in Klamath falls Oregon on Sunday 10-14-2018 at 6:10 Pm. The doors were not locked. I asked the manager where the batting was that was on sale for 70% off. She refused to sale me anything because she said the store was closed. However there were still people inside the store shopping. The managers name was Sara. I am a regular customer and shop there all the time. I was very upset and embarrassed that this happens to to me.

I placed an order through Joann's new app. After not getting an email response to the order, I contacted customer service to find out the status of my order. Turns out they have no record of it. Some how they managed to charge my card for the order, but have no record of the order. This is my last time shopping with Joanns. There is something seriously off with this company.

I went to the Racine Joannes store to return some fabric without a receipt and I was given the 3rd° basically because they told me they couldn't return my fabric without write the receipt not knowing how much fabric I had to begin with which I totally understand but they were arguing with me that your policy states upfront that you need to have a receipt with fabric I took pictures of both policies upfront and nowhere does it state that it doesn't state that on the receipt so I didn't know as a customer which I told understand like I said I get it but the way that they handle this transaction was highly unprofessional. I admit I might've been upset but Sarah was practically yelling at me in front of customers in the store yelling at me saying she could sue me !?! Sue me for what!?! I didn't do anything ! If anything she was slandering me in front of customers embarrassing me- yes I defended myself even though I shouldn't have been put in the spot to begin with. All yelling at me for a while when I was right about the return policy where it didn't state anything about having to have a receipt when you return fabric!
Then the manager came and she was helpful and returned our fabric even though I did tell her I can get the receipt she said no that's OK we can look everything up and as far as the other girls they were incorrect as well because they don't even know they're in store policy on how to return things or maybe they do but then it should be worded on the signs up front because every picture I took did not state that you have to have a receipt when you return fabric only that if you don't have a receipt it's in store credit so how am I in the wrong but they sure made me feel like I was which was very unprofessional!
Then when we were at the register Catherine while she was with a customer Told me that the policies over there so I'm like over where and I went down there in the corner where it's covered by Reese and again that policy said nothing about the fabric which they gave me problems with to begin with so again I was right because it just said without a receipt you get in-store credit but they're very rude about it you could handle it in a better fashion and I was mad I'm not gonna lie because they're coming down on me and something that I was correct with to begin with but no Paula geez anywhere except for the manager saying that I should not of happened like that yes but that's a training issue
I have never in my life been treated like this before in any store ever wear an employee is yelling at me and telling me I'm all right irate when I was upset and I don't read if I was irate you know and Tell to me In front of a customer she can sue me and then she told her manager that she's leaving so she left for the day how that's OK either I have no idea!
Then while we were shopping they were gathered by the fabric Connor talking about the incident again and these people are older so they should know better if you didn't talk about somebody do a candle in quietly so customers don't hear again that's rude behavior and unprofessional

HORRIBLE experience. Went in on a Thursday afternoon because I had an hour to kill before my doctor's appointment. I ended up spending MOST of that time in line, both at the cutting counter and the check-out. Why are there not more employees at Both counters?

At the cutting counter, I was 5th in line. There were 2 ladies cutting, so the line should have moved a little bit. But then one of the ladies (I think her name tag said Bobbi) decided that now would be a good time to put bolts of fabric away, instead of just pushing them aside and helping the 10+ people that were in line (and the line was growing). She proceeded to put away not 1, not 2, not 3, but 5 or 6 piles of fabric bolts, taking her time in doing so. Then she came back to the counter and one would assume she would start cutting for the huge line; nope, she decided to fiddle around on some electronic device, ignoring those in line. She didn't even acknowledge us to tell us she was helping the other cutter (she could have easier been texting on her personal phone; I was too far back in line to see).

Then a male employee came over and he started cutting fabric for online orders. I'm sorry, but why is someone cutting fabric in front of all of us for Online Orders? That employee could EASILY cut somewhere Out of Sight and then the line wouldn't have gotten so restless at seeing Yet Another employee NOT HELPING US. After a good 5 minutes of this (I have now been in line over 15 minutes and I'm getting closer and closer to my doctor's appointment now; this was SUPPOSED to be a quick trip), I finally say, "Excuse me sir, can you help someone in line?" He said something about cutting online orders and then went back to it. Then, FINALLY, Bobbi started to cut, then the male employee (Sean, maybe?) started to cut too.

When it was Finally my turn, the girl cutting for me (Loki) felt it was appropriate to butt in to my personal phone conversation, since I was telling my fiancee about the terrible expierence I was currently gonig through. She said something like, "Oh, he's not allowed to cut for customers, so he's breaking the rules right now". A.) I did not say anything about that to Her and B.) why is she telling me this? It's none of my business. I don't care what he is and is not allowed to do. If he's CUTTING FABRIC at the CUTTING COUNTER and there's a HUGE line then why Wouldn't we (the customers) feel like we are being neglected? He should NOT have been out on the floor if that was the case. Or he should be allowed to cut for in-store customers.

Then I FINALLY got out of the cutting line, making it to the register with 15 minutes to spare. Or so I thought. Of course, they only have 2 cashiers and one of them is far too chatty with her customer. I say customer, because while she cashed out one person the other cashier (Shannon, maybe? Shorter girl with brown hair; very nice) was able to get 3 or 4 through her line. After 15 minutes in line (I'm not LATE to my appointment), a 3rd cashier finally wanders over and starts cashing out. The total time I spent at both counters (when I was actually at them completing a transaction) was maybe 3 minutes. 3 MINUTES! And I spent OVER AND HOUR in lines because of the complete lack of competence and planning on the part of the store and its manager. The staff are lazy and disrespectful for the most part, aside from the girl at the front, who is always very nice.

I will be going to WalMart now instead of this place...

I've called Joann Fabrics the Golden Gate Store Number 1533 location located in Mayfield Heights, OH on Thursday September 24, 2018 Eastern Standard Time! I spoke with a man named Chris I he answered the phone and stated he would connect me to the fabric section and left me on hold for 5 minutes straight! I hung up and called back and someone answered the phone I'm assuming it was him because I was placed on an immediate hold without a greeting. He then came back in the line after me holding for an additional 3 minutes straight.

Once he returned I stated to him good customer service is informing the customer there will be a wait time and I'll be back or will get someone to assist you not having a paying customer on hold for 5 minutes then 3 minutes without an explanation. Chris at store location #1533 was smug, arrogant, & unprofessionall. I asked him for the store number and he gave me the incorrect store number (#2273) I knew it was the wrong store number I looked it up myself to get the correct number to report the Horrible customer service I've recived! I'm looking for someone to reach out to me as soon as possible I spend a generous amount of mi day in this store and I expect to be treated with respect & consideration recieing at least mediocre customer service at best. He failed on all attempts!

Please call me at [protected]

Today, I went into your Stillwater, Oklahoma store excited about your 75th-anniversary promotion. I was the first customer there. Nothing was ready. There was no signage about the promotions and when I asked several times about a supposed sale I was told that they didn't know. Wow, you would think that after all the emails I received on this that it was going to be a big thing. At the register, the poor girl called at least four times for help on a return and not one person responded to her. No, it wasn't that busy. Maybe 10 customers in the store. The manager of this store provided poor customer service while totally ignoring pleas for help from the girl running the register. Shame on them! My so-called coupon was worthless to me. I could only use it on aisle 37. No, I am not going to buy something you think I need. Bottom line your 75th-anniversary promotion turned out to be a waste of not only my time but also the gas that I used to drive over 42 miles to the store. I will not be back you can be sure of that! The manager of the store needs more training. I have managed stores and this is totally unacceptable.

I bought a relative two Cricut classes for a birthday gift. The Beginners class date was 08/04/18 at 1 pm and the Intermediate class date is 08/11818 at 1 pm. She was very excited but had to make arrangements to attend, which she was able to do. I talked to her early this morning and she shared with me how she was getting her Cricut and supplies ready for her class.

At 10:08 she received and email telling her that the class was cancelled because only 2 people signed up for the class and 1 of them cancelled that morning. They sent a refund and said sorry for the inconvenience.

When ordering these classes for her, I recall it stating that you had to cancel 48 hours in advance. Which to me means that the person that cancelled did not get a refund, which also means that 2 still people paid for the class.

When she called and spoke with the instructor by the name of Jennifer, she told her that next week, 08/11/18 she had 4 people signed up and maybe she might want to signed up for that class. Well she is already signed up for that class but it will not help her any since she needed to first take the beginners class which was cancelled.

I think it is very unfair to tell me that I have to cancel a class 48 hours in advance but Joann Fabric can cancel 3 hours before the class. I do understand that things happens to cause this but I feel she should have still been able to take her class since 2 people paid for the class.

So now the birthday gift that she was so happy to receive, means nothing anymore. How dare you allow your staff to just take someone's joy like that! What may sound little to others, means a lot to some. This relative, Vanessa Fields really needed this and Jennifer really put a dapper on her day.
Very disappointed in Joann Fabric.

Sharon Davis - [protected]@msn.com