Jo-Ann Fabric and Craft Stores
Reviews and Complaints

This stores employees are beyond rude. I had purchased a photo frame from another store while on vacation. Once I arrived home I realized the wooden corner was broken. I traveled an hour and a half to this store (the closest available to me) to return the frame. I was told that I had to return to the store it was bought from and I really was "just being lazy." After all the store I had bought it from was only 4 hours away. No where in the stores policy does this rule exist. I did submit a complaint to the companies website but have never heard a response. I will never shop here again. This is a small store in a small town that has just proved why people travel to bigger towns and bigger stores to do their shopping.

I went in to JoAnn's on the 17th. My sales flier did not list the items I selected for use with my coupon, nor were any signs on those items. (You can only use coupons on items that are not on sale.) At the register, I was told they were on sale. After the manager looked through my sales flier and verified they were not, she said they must be in another sales flier that I, as a preferred customer, didn't get. When asked why they weren't marked in the store, she said she would have to get to that. After a week and a half of waiting on customer service to contact me, I called them. They could only give me one coupon for an online purchase, meaning I would have to pay shipping, and wouldn't get the use of the other coupons I was told I could use. This is bait and switch. I live far from the store, but am making the trip back up there to return all the items. I'll never shop there again. I can always go to Hobby Lobby, Michaels, or Walmart since they are in the same town.

I have been a long time shopper at Jo-Ann Etc. A few Weeks ago in Early December I was shopping at this particular store when I had a store secutiy guard tail me where ever I went in the store. He followed me all the way to the cash register when I went to pay for my purchases. He came up to me and said, "Ma'am, you cannot come back to this store. And if you do come back, we will not let you into the store." All because I had a backpack on. I bike to just about everywhere I go and have never been treated like this. I called the manager to complain about my treatment. Her attitude was complete irritation and told me they had a high rate of theft in that store. I wrote a letter of complaint to the company president as well in which I described the treatment I received and that I had been a long time customer at that store. Much to my disgust there has not been an answer. Apparently Jo-Ann etc, thinks they are the only fabric shop in town and can treat customers as they please. Thank God, a Hobby Lobby opened up close by in Orlando.

Shopping from JoAnn's website was the worst online experience I've ever had! I ordered on Black Friday, and nearly a month later, I still don't have my order. My order never actually left the warehouse, although they claimed that I returned the shipment. Because I "returned the shipment", they canceled my order (and never notified me that my order was canceled). After several days of email exchanges with customer service, I was told to call customer service. So...after holding and holding, they told me that the items that I ordered are now out of stock and they don't know when - or if - they'll be in stock again, and that I can call again in a few weeks to see if they're available. Meanwhile, I was ordering supplies for a Christmas present, which obviously isn't going to happen. That's the first and only time that I'll order from their website, and based on the poor customer service I received, I'm hesitant to even shop in their brick and mortar stores. I'd rather give my money to a company that cares about their customers!

Did you know that this company does not allow you to return any clearance items even with a receipt? Wow - in a times of customer service your company is seriously missing the boat. Almost 100% of the companies I usually deal with will verbally tell you if there is no return policy because it is so unheard of!

I bought two rod holders that turned out not to be a great color in my room - the package was not even opened - I brought it back within 10 days - and I had my original receipt.

They would not let me return it. Shame on you for not verbally telling me this when I purchased the product and I will never shop at your store again!

At 8:52, my husband, son and myself hurried into the store past a worker who was lighting up a cigarette. We needed to grab some foam for our son's playroom. No sooner did we get to the foam and begin gathering our needed amount than the same woman who was lighting the cigarette ran up to me and said "can I help you cause we're closed." They were counting the drawers already. They close at 9 p.m. not 8:52. As a result, I will not shop at Joann Fabrics in the future and I will take my 200.00 project elsewhere.

On july 14, 2011, I did a return no receipt. The original purchase consisted of 4-5 purchases and I couldn't find the receipt.

I knew at the time, that I was going to purchase some cricut products, so I didn't think it was that big of a deal.

The refund consisted of 32 items and the refund amount equaled $234.26.

I was told by the manager that due to the amount of the refund, that they couldn't give me cash or a store credit in house and that it would have to come from corporate.

In addition, the return receipt states, "your patronage is appreciated. However, due to the nature of this transaction, we are unable to issue payment from this store. We will issue a refund check in the appropriate amount within 2 weeks".

It is now the end of august and I still do not have my refund. I have called corporate seven times. Emailed twice and no response.

Let me tell you one thing right now "joann's corporate" you have never met a customer quite like me. I will get my refund.

I hope you enjoy my complaint with the bbb and hope you enjoy my small claims suit.

I special ordered 4 yards of drapery fabric (Robert Allen manufacturer). When It came in there was 4 1/3 yards. Joann's policy is to cut off anything over what was ordered and keep it for themselves. They then sell the fabric as a remnant, which is 100% profit for them. The manufacturer has the right to cut extra fabric at their discretion for the consumer which should not be any of Joann's business. Joann's has no monetary investment in my special order and is not giving it to me for free, the manufacturer is the one giving it to me. I fussed with the store manager about this but his mentality was if I didn't like it tough! I have always hated Joann's with their inferior fabric and their imported junk. I could see what was coming when they went across the country, years ago, buying up most of the fabric stores. I will do my best to not patronize this chain. Their staff is underpaid and overworked. Have you done your research? If you check prices at other stores and compare them with Joann's you aren't really getting the discount advertised. Their regular prices are higher than other stores for the same item so your coupon isn't really what you think you're getting. My wish is that as consumers we had the backbone to stand up for our rights and stop shopping at this chain. We deserve better fabric and better customer service.

i purchased a red tag "clearance" item. I was not told that clearance items are final sale items when i made this purchse. when i went to return the item, i was told it wasnt a returnable item bec. it was on clearance. when i asked where that policy is stated, the customer service clerk, turned my receipt over and showed me where its stated. I commented that I wasn't told this policy before I made the purchase, nor is it stated on the company policy regarding returns which is posted at the service desk.

My younger sister, cousin, and I drove to Jo-Ann fabrics in search of fabric to create hair accessories. We walked inside of the store and my cousin who is a professional clothing designer and student at the Art Institute of Atlanta, spots an attractive sewing machine and blurts out "ooohhh" and readily takes a seat to test out the machine. There were two older women conversing behind the counter cofortably and one of them says, "oh, don't play on the sewing machines!' instead of saying, "Sir may I help you" The sewing machines on display were clearly there to test, they had been obviously set out for that purpose. So feeling low he walked away. I said to him I can't beleive she said that. SO I decide to go back and RESPECTFULLY let her know how my family and I felt as customers about the way she treated us. My exact words "Ma'am, I thought that you displayed very poor customer service when you asked y cousin not to "play" on the sewing machines, he's 25 years old and a professional clothing designer" Immediatley this woman jumps into defense mode and attempts to make an arguement! "How would you like it if a customer..., " She was so explosive with her attitude and body language that it caught me off guard because that was not the attitude I presented her with. She says "Well how were we supposed to know that!" I ask her "EXACTLY! How would you know that? We could've been interested in buying it but you would've never known because you never bothered to acknowledge us as customers and see if we actually needed help or was interested." I told her because she didn't understand where I was coming from that I would just speak with someone else... then she says "My manager is right here beside me" Shaking her neck and rolling her eyes...her attitude was awful and her manager said ABSOLUTLEY NOTHING! I told her, "I am trying to tell you as a customer what I see and felt went wrong and you're getting all boasty with me!? I guess I have to write a letter to corporate then, because I will NEVER shop here again!" NO one has ever been that rude to me EVER as a customer... totally unacceptable

What's up with a return policy that requires you to return the least expensive of two packaged items? I bought two of the exact same items, using JoAnn's store (40% off) coupon for one of them. When I realized that I didn't need one of the items, I tried to return it per their company policy (within the timeframes, with receipt, etc). They would only refund the discounted item siting company policy, despite my polite protests. From now on, purchase such items on two separate transactions so you can return the second without losing the value of the discount. Sure doesn't encourage me to buy one extra item for "just in case" scenerios common to home projects...

I went to Joann Fabrics store located in Aurora Colorado near E470. I purchased a clearance item for Tie-dye. I realized that the product does not include the color dye so I went back to exchange to another product. That was about an hour after the purchase. The same store clerk who took my order was still there. When we got to her, she says that clearance product is not refundable. How whould I have supposed to know that the clearance item is not returnable? She said there is a little tiny notice pasted on the counter where you make the payment. The little bitty sheet of paper that is half erased already. Please, you don't expect that each and every consumer reading through all the rules do you? So I said to her why didn't she mention such thing at the check out? I didn't see any signs says that the sales were final for the clearance product next to the items as well. She said the rule is also written on the receipt. But! Don't you get the receipt AFTER you make the payment? What is this? lure someone to buy the stuff that you want to get rid of and hoping that no one ever asks them about the return policy? What a slap in the face. I was trying to argue but the clerk obviosly was not intersted to help me nor did she even try to elevate this to another level. She threw me a card to call for dispute. I called the number, the guy forwarded my complain to the district manager of that store. No calls nothing. This company is such a joke!

I ordered 3 yards of fabric online, because they didn't have it in the store. It took a long time to arrive, and when it did, it was in two pieces! I couldn't use it that way, so I called to return it. They issued a UPS call tag at their expense. So far, so good. I told them I wasn't able to get the unwieldy box to a UPS store, and they said I could schedule a pickup from my home, which I did online. I had to call in a week or so because the credit didn't appear on my credit card, then I got a $9 charge from UPS for the home pickup. It has taken me several calls and emails to try to get the $9 refund for something that was no fault of mine. I'm still waiting. All the calls and emails have been handled by different people, and nobody gets anything accomplished. Worst online ordering experience ever, and I shop online a lot.

Two on-line orders submitted. The first one was 1 yard short of request, and I returned for full credit. The second order was for four different fabrics and it was billed as two orders for twice the shipping charges. It arrived in ONE box and two of the items were not what I ordered.
What bad customer service!

I will never shop this store again! Rude and incompetent cashier. This store has a sign that they have a "price match pledge". I had a Michael's circular with me which had the same product I was buying at JoAnn's on sale in their store for 1.99. I asked the cashier if they price match and she said yes. I showed her the ad and then she scanned the item. She said she couldn't match the price because the "regular prices" are different. Michaels had a regular price of 3.49 and JoAnn's regular price was 3.29. I said that's ridiculous, everybody has a different regular price. The item I was buying was exactly the same item in the ad. She said that's our policy. Unbelievable! I've never heard of such a thing. I didn't bother wasting any more of my time at this store. There was a line 10 people deep and only 2 cashiers open. I took my ad back from the cashier and left. I'll be buying from Michaels.

I seldom go to Joann Fabrics, I have never had a "great" experience in any of their Chicago stores- I find other places to buy my fabrics and notions. I am a fashion student, so I sew constantly. I was visiting a friend in madison, Wi and wanted to help her w/ a project. We went to Joann's big store on the westside - and from the minute we got in there it was a hellish experience! They must have just had a district or some kind of manager visit, that's all the employees were concerned about- and it must have been BAD! The managers were standing around talking about the visit and letting HUGE lines form at the counter for fabric cutting- after waiting 30 minutes, we FINALLY got 2 pieces of stuff cut- then went to the check out and long lines again... I complained to the cashier, she just rolled her eyes and said "that's the way it is around her all the time" - and that she was looking for another job! I asked to speak to a manager, but when they radio'd her, she was "too busy" on a phone call- I waited 5 minutes for a differant manager, but nobody ever came. This is the end- I am telling everyone I know to stay out of Joanns-- worst stores ever.

Returned a Dress Form back to store I got it from and after waiting over 10 weeks now I still haven't recieved my Corporate Check. I have called several times and find it strange that it's only a message recording. So I did leave a message. I recieved a message back saying refunds at joann's calling, NO NAME of the girl speaking everytime? What is your name lady and why are you so rude? I been shopping at JoAnn fabric and craft store for 20 years now and I am so pissed I still haven't recieved my Corporate Check. I think this store is in hope that I will forget or give up.

Returned a Dress Form back to store I got it from and after waiting over 10 weeks now I still haven't recieved my Corporate Check. I have called several times and find it strange that it's only a message recording. So I did leave a message. I recieved a message back saying refunds at joann's calling, NO NAME of the girl speaking everytime? What is your name lady and why are you so rude? I been shopping at JoAnn fabric and craft store for 20 years now and I am so pissed I still haven't recieved my Corporate Check. I think this store is in hope that I will forget or give up.