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CB Websites JustAnswer Credit card charges for a service I was not told about and did not sign up for.
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JustAnswer review: Credit card charges for a service I was not told about and did not sign up for.

S
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6:37 am EDT
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I made contact with Siemens Helpdesk about a Dishwasher issue online and they linked me with the JustAnswer service site. I was advised that their may be a €1 - €3 fee but it would be refunded. A technician made contact and we emailed each other a couple of times on what my issue was and I was offered a telephone call as part of the online chat which I declined. The outcome was that the technician advise that I needed to have an engineer call out to the house to establish what the problem was as all the standard issue / advice did not solve the issue. At no time was I informed that their was going to be a monthly charge or that i was signing up to be a "member" or "buying a online service". As I did not agree to this extra service and have tried to make contact through the website but get asked for my account login and password that I never did I am unable to make contract through that process. There has now been two monthly unauthorised credit card transactions one in May and a second one in June which I am requesting are refunded to me. The dates of the credit card transactions are 15th May €3.00, 20th May €29.00 and 18th June 2024.

Claimed loss: Unauthorised credit card charges of 2 x €29.00 = €58.00

Desired outcome: Please refund me €58.00

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Jul 17, 2024 6:28 am EDT
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P.O. Box 29045, San Francisco, CA, 94129, US

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Hello Sam,

We apologize that you had this experience with JustAnswer.

We're sorry but we weren't able to locate an account with the email address and phone number you provided. Do you have another email address we could try? We can also locate the account with the following information:

- A different phone number

- Your order number

- The first 6 digits and the last 4 digits of the card being charged. We do not need the whole number.

- Your PayPal email address if you are being charged through PayPal

We look forward to your reply.

Regards,

Vanessa

JustAnswer Customer Care

VanessaVC@justanswer.com or 1-800-942-4543
Update by Sam Dunwoody
Jul 19, 2024 3:52 pm EDT

Hi Venessa

Thank you for the reply and I can confirm that I did not use a PayPal account and I don't have any order number as I did not order the service I have been charged for. I also don't have another phone number so the only item I can provide details on is the requested first 6 digits and last 4 digits of the credit card number that these unauthorised charges are been made against. The digits are as follows.

First 6 - 4263 98

Last 4 - 3212

Thank you

Kind regards

Sam Dunwoody

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  1. JustAnswer Contacts

  2. JustAnswer phone numbers
    800-942-4543
    800-942-4543
    Click up if you have successfully reached JustAnswer by calling 800-942-4543 phone number 11 11 users reported that they have successfully reached JustAnswer by calling 800-942-4543 phone number Click down if you have unsuccessfully reached JustAnswer by calling 800-942-4543 phone number 12 12 users reported that they have UNsuccessfully reached JustAnswer by calling 800-942-4543 phone number
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  3. JustAnswer emails
  4. JustAnswer address
    P.O. Box 29045, San Francisco, California, 94129, United States
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