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JustAnswer review: Misleading about charges

M
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12:45 am EDT
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I found just answers while away for a dream meaning. I asked my question, a rep for them said they can answer my question for a $5 refundable charge. I said ok and entered my card information. As soon as I did my phone alerted me to the $5 charge and an additional $30 charge. I immediately told the rep that I did not agree with a $30 charge. Only then was I informed that just answers is a members only site and the $30 charge is for a membership fee. I immediately disputed the membership and membership fee only to be told that I had agreed to the payment and couldn't be refunded. I feel their rep intentionally led me to believe I would only be charged a $5 refundable fee. At no time before receiving the charges was I told of a membership or a membership fee. I emailed them several times and chatted with customer support. Both repeatedly sent me the same premade message stating they looked at my account and that I agreed to the membership fee. No one actually looked back at the conversation I had with their rep where I was told I'd be charged a refundable $5 fee and nothing was said about a membership. Nor did they say anything about the fact that I immediately disputed the charges. I feel I was intentionally mislead.

Desired outcome: I would like a refund of $30.00

Update by Marisa E. Rodriguez
Sep 22, 2023 4:50 am EDT

This has been resolved now. I saw the replies from a justanswer rep here. So I emailed one of the persons replying. Not a half hour later the $30 charge to my account is suddenly cancelled. When I was emailing earlier today before I filed complaints both here and with the BBB no one would help me and I was getting the runaround from every interaction. Justanswer uses bad business practices to get money from unsuspecting people looking for answers to questions. They are deceptive and imply a small charge and then take a large charge without informing you. Bait and switch. Bad business. I'll never take my complaint down even after getting a refund because of all the trouble I had getting said refund. Swindlers

Sep 22, 2023 10:58 am EDT
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P.O. Box 29045, San Francisco, CA, 94129, US

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Hello Marisa,

Thank you for sending an update. If you have further actions you would like us to take, or if you have other questions regarding our service, feel free to reach out to us and we'll be glad to help.

Regards,

Vanessa

JustAnswer Customer Care

VanessaVC@justanswer.com or 1-800-942-4543 ext 18
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  1. JustAnswer Contacts

  2. JustAnswer phone numbers
    800-942-4543
    800-942-4543
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  3. JustAnswer emails
  4. JustAnswer address
    P.O. Box 29045, San Francisco, California, 94129, United States
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    Nov 21, 2024
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