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JustAnswer

JustAnswer review: Refund and no more charges... Account closed.

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10:52 pm EDT
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My 87 year old father thought he was getting help with a company that he had a medical (fall down) device with. After asking a number of questions he was asked to fill out a form with all his financial and personal information.

When I walked in and asked what he was doing he didn't really know and wasn't getting the answer to the question he had asked.

We then found the next day he had been billed $66 on his Visa.

I called today and talked to a lovely guy but explained that once my father had asked a question he could not be reimbursed. He also told me that my dad had done this a few months before and had cancelled it.

Although the gentleman I spoke to was very good and I gave him a good report it still sticks in my craw that this can possibly happen... I believe he deserves a full refund and would like the same.

He also said that if I hadn't called my father would be charged $66 every month. He said he cancelled it and dad would receive both and email and a message on his phone just in case he was charged again we would have proof that it was cancelled. We have received nothing so far. I wish I could take back the good rating I gave him.

I don't know if writing this does any good or if anybody even reads it but it would sure be a nice change in this day and age if it actually did.

Carole Andrews

[protected]@shaw. ca

Claimed loss: $66

Oct 31, 2023 7:29 am EDT
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P.O. Box 29045, San Francisco, CA, 94129, US

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Hello Carole,

We're here to help you out. Please send us the email address your father used upon registration so we can locate his account and assist with a refund.

Regards,

Vanessa

JustAnswer Customer Care

VanessaVC@justanswer.com or 1-800-942-4543 ext 18
Update by Blues22
Oct 31, 2023 10:13 am EDT

Hi Vanessa, Thank you for contacting me. His name is Ian Geddes and his email address is ian_geddes@shaw.ca

That would be absolutely wonderful if you could actually do something for him. I was told that because he asked a question he could not get his money back but he thought he was talking to the company that he has his fall alarm necklace from. He was just very confused.

Thank you so much in advance for your help with this.

Sincerely,

Carole Andrews

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  1. JustAnswer Contacts

  2. JustAnswer phone numbers
    800-942-4543
    800-942-4543
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  4. JustAnswer address
    P.O. Box 29045, San Francisco, California, 94129, United States
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