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JustAnswer

JustAnswer review: Unauthorised credit card charges

R
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5:46 am EST
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TechFixer Order No. [protected]-970

On 18th Sept 23 I contacted one of your advisors through your Chat link concerning a problem with our washing machine, there was option to talk over the phone for £16 which I declined. The suggested reset worked once then not again for which I agreed to pay £1, maybe foolishly by card.

Four days later whilst on holiday I found my card had been suspended and the card people said it was because of a unapproved request for £35 from you, I agreed that it should have been declined as I had given no authorisation for the payment.

I have just checked my statement and find that you have requested and been paid £35 on the 30th October; then looking back I have found a similar payment which I had missed on 30th September, just a week after it had been initially declined.

I shall be contacting my bank to find out why these payments were made after agreeing with them they should be declined.

My case is that at no time was I offered or agreed to a subscription service and I therefore request that the £70 taken be repaid into my card account and that my credit card details be removed from your system.

Richard Wall.

Claimed loss: £70

Desired outcome: Repayment into my credit card account and removal of my card details from your system

Nov 21, 2023 5:28 pm EST
JustAnswer customer support contacts
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P.O. Box 29045, San Francisco, CA, 94129, US

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Hello Richard,

We regret any inconvenience this may have caused. It seems that you opted for our monthly membership program when you submitted your question on our platform. The membership is structured to bill automatically, guaranteeing continuous service. As you signed up, you would have come across a message similar to the following: https://i.imgur.com/lHVoH84.png

Your membership fee has been refunded, and I have confirmed that your membership has been deactivated. If you require further assistance, please don't hesitate to contact me.

Best,

Julie, JustAnswer Customer Care

JulieWW@justanswer.com
Resolved

This complaint has been resolved automatically due to user's inactivity.

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  1. JustAnswer Contacts

  2. JustAnswer phone numbers
    800-942-4543
    800-942-4543
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  3. JustAnswer emails
  4. JustAnswer address
    P.O. Box 29045, San Francisco, California, 94129, United States
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    Nov 05, 2024
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