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JustAnswer review: Unauthorised credit card charges for subscription not applied for.

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I have been charged with recurring subscription charges on my Singapore DBS credit card for a JustAnswer subscription I did not apply for. When I sought advice from the company for a refrigerator that had electrically shorted in November 2023 I was paying for the cost of one paragraph of advice. My credit card reflected this payment a few days later:

11 Nov JUSTANSWER *Experts 877-604-3160CA S$2.02

However a second charge appeared:

14 Nov JUSTANSWER *Experts 877-604-3160CA S$54.54

and a third charge appeared:

14 Dec JUSTANSER *Experts 877-604-3160CA S$54.54

I discovered online that many of JustAnswer's customers have been similarly misled to a free 3-day trial subscription that the customer has to cancel in order for it not to continue. The way this information was not made apparent when the customer submitted his credit card details for payment of the initial advice service indicates that JustAnwer's marketing practice is not quite honest and transparent. As such I am requesting a full refund of the two months of subsciption payments.

Claimed loss: S$54.54 x 2 = S$109.08

Desired outcome: Full refund for the two unauthorised credit card charges amounting to S$109.08.

Confidential Information Hidden: This section contains confidential information visible to verified JustAnswer representatives only. If you are affiliated with JustAnswer, please claim your business to access these details.

Jan 23, 2024 12:29 pm EST
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P.O. Box 29045, San Francisco, CA, 94129, US

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Hello Shin,

We hear you and will be happy to resolve this concern.

We've refunded your membership payments. The funds are made available to your bank the next business day, however, the bank may take 3-5 business days to release the funds back to your account depending on their policy.

Please let us know if we can assist you further.

Regards,

Vanessa

JustAnswer Customer Care

VanessaVC@justanswer.com or 1-800-942-4543 ext 18
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This complaint has been resolved automatically due to user's inactivity.

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    800-942-4543
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    P.O. Box 29045, San Francisco, California, 94129, United States
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    Nov 19, 2024
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