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CB Fast Food Chains KFC Cold food, rude customer service
KFC

KFC review: Cold food, rude customer service 472

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Author of the review
12:00 am EDT
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I went to eat with my wife who is 7 months pregnant. The air conditioner was set at a very uncomfortable 55 degrees on a 90 degree day. The lady in front of us asked why it was so cold and the manager told her it was to make sure that the staff was comfortable. The manager said that she felt it felt fine to her. I placed an order and she wouldn't raise the temp when I asked either. By the time we got our food, the food was cold because of the A/C. I would not go there again, nor would I recommend that anyone go there. There are much better places who know the meaning of the words "Customer Service".

472 comments
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Ria Noxolo Mtshali
US
Jan 06, 2019 3:22 am EST

Paulpietersburg KFC is terrible, it's either you close it or you improve your service. Even their customer service is bad, i once ate their meat and I felt sick and the meat is not well cooked, it's not the same KFC that I always have on the other places. It's either you do something or I will take this further.

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Sherika Griffin
US
Jan 22, 2019 8:31 am EST

Now i eat at KFC at least 3 times a week and wondered whyyy my stomach would hurt me thinking chicken grease okkk but nah i go in order my food as i fix my drink it was coming out like it was cloged so i look under and what i see mold built up like just nasty i ask fa a manager and she stated that she was to busy to deal WITH me so i took pictures

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Jeff Homer Honkala
US
Jan 22, 2019 10:01 am EST

Bad after taste after eating, Gas in throat after eating, Defintley something wrong with this chicken mixed in with a 18pcs Bucket bought with coupon

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Donovan Hoare
US
Jan 22, 2019 6:32 pm EST

Apparently your chickens (the drivers can't drive in this). 8 called in an hour before to ask if they are open for delivery and they said yes.

Then when I order they say they can't deliver due to rain

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Koltenj1
US
Jan 22, 2019 10:28 pm EST

The chicken tasted old and over fried. The meat was hard and dry inside and the crust was old and tough, couldnt eat it. Tried to call and no one answered. The mac and cheese was overcooked and ended up being a glob of glue. Biscuits were hard and cold, crumbled when we tried to open them. Gravy was cold. Coleslaw and mashed potatoes were fine.

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Prince Malatjie
ZA
Jan 23, 2019 7:27 am EST

I haven't heard of KFC helping any child... and we doing every day. We have to witness it

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Sunei
ZA
Feb 11, 2019 11:50 am EST

Bought a family treat and an extra colonel burger at Stormvoel Road kfc just to get home and see no burger

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Gundo
ZA
Feb 11, 2019 6:40 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I bought streetwise mix today from Kfc preetorius street central but the meat was halfdone mixed with plastic when they fried it...i tried to complain but they gave me an attitude.my order number was 898 my unique code from slip was SA375-[protected].

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RietjieR
US
Feb 11, 2019 9:34 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Just came from Aerorand Middelburg KFC just to hear that they have no chicken. They are closing soon and therefore not cookiong anymore chicken. It is 9 o clock. The closing time is 10 o clock. Rose just confirmed that she couldnt help us. Manager is charge is called Maggie.

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Sharen maintz
US
Feb 11, 2019 9:34 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Ticket 4589, on January 30th at 5:03 p.m. I carried out a pot pie fill up box I got home 30 minutes later turned it upside down on a dinner plate to eat and there was very little pot pie I was totally the satisfied I would like my money back or another pot pie my first name is Sharen Maintz, 2316 Woodside Drive Arlington Texas 76016

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Haseeb Nadeem
US
Feb 12, 2019 4:56 am EST

Deal QR scanner 27 JAN 2019 QR SCANNED AMT 300 TRANSFERRED NO SMS/E MAIL RECIEVED REGARDING deal

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Lhilda
US
Feb 12, 2019 6:46 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Why is it that when you buy through the drive thur you hardly ever receive the cookies in the $5.00 Fill up box it was listed on my receipt but not in the box. This is at the Nashville, Ga. 31639 #L940017 I ordered two fill up boxes.

Hilda Lewis
585 Register Road
Adel, Ga. 31620

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Fred4
US
Mar 02, 2019 10:37 pm EST

Allways out of items listed on menu. Allays. When i enter the store my first question to them is" (what are you out of today)" so i know what not to order.
Today they had no pot pies, no original chicken and no grilled chicken. 1pm in the evening. Its allays something every time i enter the establishment. Sad

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Tanij
US
Mar 20, 2019 10:26 am EDT

Hi, My name is Mary Johnson I don't know what happen with the cooks at the KFC in Irom but for the past 2 till 3 weeks i have experience some of the disgust half cook chicken and salty places do better so when I pull up to the window I see the General manager and another manager kissing and hugging seem not professional at all..

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Tareq Abed
US
Apr 07, 2019 11:24 pm EDT

Delay the delivery almost one and half in hour until now and I received a call from the delivery said they delivered to other area, the family all upsets and I think last time I will order thru kfc online .

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Crazy Russian Old Man
US
Apr 10, 2019 10:03 am EDT

The worst chicken I've ever had overcooked greasy very disappointing should be embarrassed at this outlet where is your integrity doesn't anybody check these places I have many friends and businesses throughout and will be glad to follow my word forward

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Lisa Stevens
US
Apr 15, 2019 9:35 pm EDT

I ordered a $20 fill up chicken wings raw and I was missing two of my side orders that I ordered extra I did call and speak to the manager about it I was supposed to receive something through the mail or a credit please get back to me

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drasif memon
US
Apr 15, 2019 9:58 pm EDT

Very bad response and misbehave from stqff during on line call. Even they didnt bother to answer my compliant

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Karanj12
US
Apr 21, 2019 12:06 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Called ahead for my order. Was told the root beer would not be ready for a hour. Told them that was okay. We would wait the hour.
Got there and was told we would have to wait another hour. Told them them they could keep it.

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Redman123
US
Apr 28, 2019 2:07 am EDT

I went to the KFC is n Cleveland TN on Keith street.the food was old and had to wait almost 30mins for old bad food.not worth the money .

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Davis patricia. Patrick
US
Apr 29, 2019 2:58 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Was old hard greasy

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wizardess
US
Apr 30, 2019 8:02 am EDT

When I received my meal as you can see the biscuit is bigger than the chicken manager was in cooperative, I am submitting receipt and photos if meal, they told me that the would submit another roll but that is the way the chicken is,

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Davis patricia. Patrick
US
May 05, 2019 4:31 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

The chicken was old hard turning green been sitting way to long tasted like old grease got shorted 1 gravy and 2 biscuits

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Susan Gr
US
May 05, 2019 8:37 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

This was advertised online with two large potatoes and gravy and four biscuits for $19.99. When we got to the store, we were charged $18.99 for 10 pieces of chicken and No sides. That is false advertising. We will never buy KFC again.

Your prices go up and up. We love it but can't afford it anymore.

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Cheryl Knight
US
May 07, 2019 10:15 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Complaint same issues

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Barberella
US
May 07, 2019 10:39 am EDT

I ordered a breast and thigh xtra crispy, potato wedges and Cole slaw. What I got was breast and wing, mashed potatoes and cole slaw. Then at the window I asked for butter and jelly but got honey and jelly. I did not open the bag until I was home since I assume that it will be done correctly. It doesnt seem to much to expect that.

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Jeanhatcher
US
May 11, 2019 9:47 am EDT

I drove 10 miles one way I order 8pc meal box I got home and there was a hair and something stuck to it in my chicken leg not to mention thay let a truck pull in front of me and I had to set there 15 mins when he was behind me

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Maryab
US
May 12, 2019 7:25 pm EDT

On May 5th 2019 at 8:32pm i went through the drive through and ordered 30 hot wings and potato wedges. I get to my destination and find that the wings were under cooked. i attempt to call the Store and as of yet have been unable to speak with anyone. It keeps saying a voice meal has not been set up. Ticket number 2936 store # D212109 Cashier Rendy

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Cheryl Knight
US
May 13, 2019 7:57 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Went to get original bucket of thighs &legs

$7.99 w/coupon.taste was not same as beforeTerrible!what happened to seasonong?never again.taste is so different &No good!need coupon or money back or will call Better Business Bureau .did they change recipe?They had to

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diane06
US
May 13, 2019 8:22 pm EDT

I'm sorry they were chicken legs

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Shaniqua Brady
US
May 18, 2019 8:24 pm EDT

I have been to this kfc on more than one occasion and every time they get my order wrong and I stay a few mins away but this time I went and I order a famous bowl with a biscuit mt.dew light ice and the Oder they give me is tenders wedges and two hard biscuits the only thing they got right was my drink I didn't get no receipt either

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diane06
US
May 20, 2019 3:24 am EDT

Lately we're noticing that the chicken pieces here in the Morristown, Tn Kentucky Fried Chicken restaurant are getting smaller and smaller! Today I received two chicken that were so small and dry I couldn't/wouldn't have even attempted to eat them in fear of breaking my teeth out! Something needs to be done! This is a disgrace to your legacy!

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michelle cook
US
May 21, 2019 1:23 am EDT

I arrvied at Kfc at 11am.Am order should be fresh but chicken was old hard and cold for both orders I placed Kfc off Danforth and Kelly in Edmond Ok 73034 need refund i had to fillyp orders one chicken breast other chicken strip.I was so upset my Mothers request on Mothers day was kfc.

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AlexLei
US
May 23, 2019 4:27 am EDT

I order the fill up meal for my family and I when I got home and my wife went to take out the chicken she noticed it was burned I took a bit and it was very dry it taste like burn I couldn't even give it to the kids the Cole slaw didn't have taste sadly I wasted $21.40 and couldn't even eat our dinner

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Suren Raj
US
Jun 01, 2019 12:22 pm EDT

24th may 2019, 3pm ..Kedah, Amanjaya Drive through Branch, Infested with flies. The staffs were not bothered, they didn't even have work to do as there are no customers, but none wiped the tables clean.. food scraps were just swept under the chairs.

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Shannon Ehrlich
US
Jun 01, 2019 8:35 pm EDT

Ankeny, Iowa KFC on May 23rd. I ordered the tenders meal with the menu board said 12 tenders, 2 sides, 4 biscuits, and drink. Employee informed me that the menu was outdated and the drink was not included and they wouldn't honor the difference.

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Moon mia
US
Jun 04, 2019 9:00 pm EDT

This man was so rude i am a long time customer of this store and i will never again go back to KFC again because if this manager it was not clean bathrooms was nasty and all period
... Gross cold food ... Nomore for me

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WouldntYouliketoknow30
US
Jun 09, 2019 12:17 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I was in a car with someone who receive pills from an employee, one with a black and white striped shirt I think the name tag said mee-mee I could be spelling it wrong but is that the kind of business they're running? Management should really watch what's going on.

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Michael 28519
US
Jun 10, 2019 5:18 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I went in your KFC restaurant in Apex North Carolina on Highway 55 and US 64 for Crispy chicken sandwich I wouldn't feed it to the dogs.

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danielle bowlin
US
Jun 11, 2019 6:18 pm EDT

I come to kfc on 108-30 flatlands ave, Brooklyn ny every morning and they never open on time and customer service from the manager is poor n unprofessional

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