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CB Fast Food Chains KFC Cold food, rude customer service
KFC

KFC review: Cold food, rude customer service 472

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Author of the review
12:00 am EDT
Review updated:
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I went to eat with my wife who is 7 months pregnant. The air conditioner was set at a very uncomfortable 55 degrees on a 90 degree day. The lady in front of us asked why it was so cold and the manager told her it was to make sure that the staff was comfortable. The manager said that she felt it felt fine to her. I placed an order and she wouldn't raise the temp when I asked either. By the time we got our food, the food was cold because of the A/C. I would not go there again, nor would I recommend that anyone go there. There are much better places who know the meaning of the words "Customer Service".

472 comments
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Iceman 1957
CA
Oct 27, 2018 11:20 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

We bought some chicken the batter was not good it was crunchy. We always buy KFC we like the hot wings popcorn chicken. The bucket we buy for the family sending you pics of the day we had bad batter!

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Cotterell
GB
Oct 27, 2018 11:40 am EDT

I orders boneless deluxe family meal and hot zinger tower meal from junction 9 KFC I got home which was only 3 minutes away my boneless family meal was cold my zinger meal was the wrong one thay gave me normal tower burger not zinger what a waste of 20 pound that was thay always getting things wrong there.
It was Tuesday around 6 0clock.

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Brianna Gentry
US
Oct 27, 2018 12:33 pm EDT

I just waited for 15 minutes to order and was ignored by all employees working because they were to busy talking to each other in the back. I also just watched 3 people back out of the drive through because of the outrageous wait. Will not be back.

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Tirthankar Kanti Dey
IN
Oct 27, 2018 2:13 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Ordered mingles bucket the half bucket of chicken was provided in Siliguri Sevoke Road counter. When we complained we were totally ignored. We said we have had in other counters across India but this was never done. But they gave a deaf ear. If we don't get the value for our money we will never visit again.

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Patience9921
US
Oct 27, 2018 3:10 pm EDT

At the store on 432 central avenue I come into this store and there's always menu items missing. The store closes at 12 and there's no famous bowl or hot wings. People wait on line to get this information. I've come mid day and this has occurred also.

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April Ausby
US
Oct 27, 2018 4:27 pm EDT

There was a portion of a plastic bag in my coleslaw. I found it in my mouth! I returned to the store with the item and the manager apologized. I'm so not happy with that.

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Sasha-lee De Vries
US
Oct 27, 2018 5:27 pm EDT

Good day I would like to know why the dunked burger was taken off the menu... And can't be made if dunked wings can still be made

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Linda. C Perkins
US
Oct 28, 2018 3:38 am EDT

KFC Richmond rd lex ky worst chicken tenders we ever had. small, thin, hard, crispy, not like any other KFC I ever had. Poor quality...nothing like other locations. Nothing like we have eaten at other locations. No similarity to KFC chicken...tasteless.

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Anc19892008
US
Oct 28, 2018 5:36 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I went to the KFC on arsenal St. Watertown ny... And the chicken was greasey, hardly any coating on it but the legs were over cooked and dry the potato's were watery they just poured out and corn was dry and brown...the gravy was cold and lumpy ... The only thing that was any good was the biscuits. For 3o dollars that was not worth 5 dollars.

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Pat Longwell
US
Oct 31, 2018 11:28 am EDT

I have enjoyed your chicken fried steak many times. The coleslaw was one of my favorites. The dinner I ordered tonight was subpar. The coleslaw tasted as though somebody had dumped disinfectant into it I have refrigerated the uneaten portion in the event I get sick. I am so disappointed.

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Cellivia
US
Oct 31, 2018 1:40 pm EDT

The chicken tasted old ..buscuit was hard... macaroni was runny...I want get reembirse..I'm not happy with the food so I hope someone can check that place in aramingo n castor ave

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Nathaliebell
US
Oct 31, 2018 6:35 pm EDT

At the Atascadero California KFC on Tuesday, May 2nd I ordered the 8 piece bucket listed as being part of the $20 fill up ... a special advertised offer. When I got home with the package and opened it I discovered 4 legs and 4 thighs in the bucket. Certainly this was not what I had anticipation. I feel KFC was less than reasonable.

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Jasmine82
US
Oct 31, 2018 8:07 pm EDT

I picked this up in KFC Northport Alabama 35406. It's a purple tab of some sort just sitting in the bottom of my bucket of chicken. This is unacceptable! My child ate from this bucket!

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Micheal robinson
Memphis, US
Oct 31, 2018 8:46 pm EDT

Manager name was Tiffany . At the KFC on Elvis Presley blvd Memphis, Tennessee . She was rude, aggressive and disrespectful

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Tammy Wilmoth Shepherd
US
Nov 01, 2018 12:13 am EDT

I was at your restaurant#J433019 to get some food and I noticed that one of your employees wiped their nose with their hand and proceed to get some food for a customer without any gloves on or they did not even wash their hands, I feel that your employee did not take into consideration of the customer.

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Wanda Rucks
US
Nov 01, 2018 1:22 am EDT

Just got a potpie "meal" and didn't even get a cookie! Plus, my pie was full of bones & cartilage! What a let down! Not to mention this location is a franchise & the owner refuses to honor kfc coupons. Will never visit another kfc again!

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Tyreka mcelveen
US
Nov 01, 2018 1:51 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

They forgot my corn on my mash potatoe bowl.

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Austen Haynor
US
Nov 04, 2018 11:40 am EST

My question is why aren't you guys selling BBQ sandwich anymore? First the BBQ chicken and now the sandwich.

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Jonathanp
US
Nov 04, 2018 6:44 pm EST

I went too kfc with my family today spent 35 dollars jus too find hair in my food.

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juliamillikin01
US
Nov 05, 2018 2:34 am EST

We went to the KFC at 8:30 pm on 4/20/17 in Morton, IL and asked for an 8 piece bucket, half crispy half grilled. They said they had no chicken! Really? Was it because they didn't want to make any or because the freezer was empty? Either way, how is the chicken place not going to have any chicken?

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Tammy Vinton
US
Nov 05, 2018 3:48 am EST

What does a drive-through today to get your finger licking good chicken which I absolutely loved and was not given any napkins how do you eat Finger Lickin Chicken with no napkins can you correct the problem this was Elk Grove off of Laguna Boulevard and Highway 5

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Vanessarbrown44@gmail.com
US
Nov 05, 2018 5:13 am EST
Verified customer This complaint was posted by a verified customer. Learn more

The kfc is on Hartley Bridge Road Macon Ga 1st

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Edoylesc171
US
Nov 05, 2018 7:13 am EST

I received to worst service at the drive through at the Carolina Forest kfc in Myrtle Beach. I set in line for 15 to 20 minutes for 2 chicken little sandwiches. Then the employee takes her slow time walking out to hand me my food and never appologize for the wait.

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PegCo
US
Nov 11, 2018 5:58 pm EST

Let me first just say that I am a 50+ white female. I personally love KFC and growing up saw nothing wrong with using Mr. Sanders as the mascot. But, time has changed and many people are afended by the company using a plantation owner selling fried chicken. The company should really consider changing its mascot to attract more people.

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arepteja
US
Nov 11, 2018 9:31 pm EST

Services maybank setia alam very bad, want bank in and changes money wait until 2 hours.i don't know what are do it..staff actually have 5 at countr 1 room..customer also no many but why i have wait verry long my turn.

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Andrew Ss
CA
Nov 12, 2018 2:37 am EST

I am finally done with KFC. The past 3 times I have eaten their fare its been terrible and from 3 different location, Edmonton, Calgary, and Toronto.
I am/was a 40+ year customer and clearly remember what it used to taste like. We ended up throwing out 3/4 of the family meal because no one wanted to eat it.

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golen
ZA
Nov 12, 2018 2:41 pm EST

I bought two streetwise two's today at KFC Cosmo City Kaya sands, when I got back to work to eat I found mouse turd on my meat. I am very disgusted by this.

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Kelly Sue
US
Nov 12, 2018 9:54 pm EST

I ordered a bucket of chicken at the KFC in Show Low Arizona. I had to wait for 30 min. in the parking lot. Finally, there brought me my order. When I got home with dinner for the family, I took the chicken out of the box and you could see it was old. The meat was black and dry. We could not and would not eat it. The visit was Sunday Feb 5th, 2017

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Gcina
ZA
Nov 14, 2018 3:30 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I have complained to the supervisorat KFC Jean Avenue Centurion countless times but nothing happens. They only put afrikaans newspapes which is a language for predominantly white people. Why dont they offer english and native language newspapers? Is KFC catering for afrikaans population only?

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Lewis Payne
US
Nov 15, 2018 1:19 am EST

My wife and I were at KFC in Canandaigua, NY today ( 11/4/2016 ). I placed our order, and we got back to work and realized that the extra biscuits we ordered were not in with the rest of the order. This is the second time that this has happened.

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ikmal hakim
US
Nov 19, 2018 11:05 am EST

I call the customer service KFC 19 June 2016, at time 1422. Nora is the name of operator customer services. I very unhappy because he cant answer the right answer and she is not good for speaking. im disappointed.

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Jb19
US
Nov 19, 2018 12:55 pm EST

Case Id Number: H67ZW.. This is a case number I was given along with a 20 dollar credit. I was wondering if I could use this at another location? The original location has completly turned me off to KFC/Taco Bell. I would rather try another location.

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Simon26
ZA
Dec 11, 2018 11:23 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Disgusting raw chicken served at kfc tonight and then still only had 9 pieces in the 10 piece meal. Will not be going back anytime soon. Very disappointed in this KFC, this is go in to make someone sick one day.

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Christelle Zahid
US
Dec 11, 2018 5:58 pm EST

Montecasio kfc. Yet again sitting at 10.57 pm orderd foor over 45 min ago. And nothing forthcoming.
Please sort this out stat. Not the first time. Last time we got old food. This is unacceptable havi g ti sit waiting for food that should have been fresh. Asking staff members got me blank looks.

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Tanya Dawn Hansen
US
Dec 12, 2018 9:42 am EST

DJ at KFC in rosemont FL is very rude, disrespectful, and I wanna file a slander complaint against him,

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Cindy Robinson
US
Dec 12, 2018 2:24 pm EST

We stopped at the KFC Store #D670017 in Fresno The bathroom was filthy so was the store floor was black and not one clean table we had already ordered our food before we noticed all the filth then our chicken wasn't fresh it hot it was a very disgusting disappointment

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Nihan Rahman
BD
Dec 12, 2018 6:51 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I was having my snacks in KFC of Bangladesh. And just after I took a bite, I've found worm in that chicken. They are providing lousy [censored]s instead of proper food. Why don't you guys revoke the franchise of these guys who are provide this kind of products what is making us sick?
I'm uploading a few photos of that thing. It's awful and made me sick.

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Refilwe prudence kotolasenkhe
ZA
Dec 13, 2018 1:04 am EST

It was just sprite and colourant and very hot

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Phumeza Kalala
US
Jan 05, 2019 8:05 am EST

Found a worm [protected] check the pics

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Lindt123
ZA
Jan 05, 2019 9:49 am EST

I visited KFC Trinity Village shopping center, I waited for 10 without being served (order).. When I decide to leave the Queue they is shouting, are u leaving 🙄🙄🙄😠😠😠😠😠..

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