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KTM / Keretapi Tanah Melayu

KTM / Keretapi Tanah Melayu review: awful service 202

T
Author of the review
9:51 pm EDT
Review updated:
Featured review
This review was chosen algorithmically as the most valued customer feedback.

It's all the bad remarks that you can give to an organization; no efficiency, no protocols, no professionalism and of course with an outstanding remark of an awful public transportation service. At least 6 times a day, the train is late, at least 10 times a week you're stranded in the middle of your journey... It's always "we're sorry for the inconvenience" tone with ktmb. All their sorry's are being washed down the sewer. Something has to be done or it's going to cause ktmb great and it's a total humiliation to our tourism industry.

Wake up ktmb, wake up!

202 comments
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Lee SziWee
US
Aug 16, 2022 2:00 pm EDT

I was sitting the 1.30 ktm train from subang to Klang I was I didn't notice anything unusual until I went back home and my wallet was stolen

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Nur Hidayah Taufiq
US
Aug 22, 2022 5:56 pm EDT

Harap jadual pkul 6 dianjak jadi 6:14 juga seperti pkul 7 punya, kerana mejority balik kerja pkul 6 tak sempat nak grab train pkul 6:09. Kerana train tak smua yg dekat dengan kawasan kerja, ad yg 10 minit ke kawasan train. Harap rayuan saya dapat di pertimbangkan

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Aisyah arifin
US
Aug 29, 2022 2:42 pm EDT

master pemalas bukak kaunter..asal pergi je kaunter tutop..tiga kali saya pergi kaunter tutop..banyak makan gaji buta je..senang betul kerja dorang bukak time kereta api tiba je..bukan nak memudahkan kerja orang tapi menyusahkan kerja orang..ingat orang lain tak ada kerja lain ke nak buat..harap pihak atasan ambil tindakan

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K Q
US
Sep 03, 2022 4:19 pm EDT

Please adhere strictly to the schedule, one delay on types of transport will causes the delay of the other. U never know how urge ur passenger is. And if delay cant be avoided, make sure u provid a valid reason and if necessary a compensation to ur passenger. I’ve experience 2 hours delay of ktm just because the ETS cant come on time.

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Pengguna KTM
US
Sep 03, 2022 10:32 pm EDT

Saya rasa perlu ubah dari ktm jenis lama kepada jenis baru pada waktu peak hour seperti hari ahad petang.

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Hashimi Ahmad
US
Sep 20, 2022 11:46 pm EDT

The toilet at ground floor is always closed. Passengers are requested to go upstair instead. For emergency cases as well as time constraint, we prefer that the toilet at the ground floor near waiting area of Platform 1 to be reopen and remains open for the benefit of the passengers. Thank you for your early attention and cooperation.

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Puvaneswary Kannan
US
Sep 21, 2022 2:36 am EDT

So many guys are still on ladies coach even though there is announcement. It's no just the foreigner, also local peoples. Shame on it.. Please thake action on this kind of peoples. It's happened on Sunday 11/Sept.. it's train from Tampin to Batu caves.

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Norita Nordin
US
Oct 02, 2022 6:42 pm EDT

Minta polis memantau bahagian coach wanita, sering lelaki duduk disitu. Sudah tegur tetapi mereka tak mahu berganjak.

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Menagah
Kuala lumpur, MY
Oct 02, 2022 11:07 pm EDT

My Seat is table seating and I fine cocorouh in my seat and ada gatal.. When I complain to the pegawai said train penuh tidak bantu saya... I have pay for my seat and travel for 4hours with this conditions? Train kerajaan pun kena scam..

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Mat Dz
US
Oct 10, 2022 10:10 pm EDT

I enter terminal at BTS. Waiting train to KL sentral 30min not arrive. All train arrive is to south. What kind stupid schadule? Estimation not accurate. Kindly improve before provide the service. I enter BTS 1750. Untill 1904, still no train heading to batu caves. Really stupid. Much batter you state that we only route to south no way to north.

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Balqis Zainun
US
Oct 25, 2022 7:21 pm EDT

19/10/2022 & 10:33.

The ktm stay too long at KL STATION!

It can arrive at KL Central station around 10:35 but at 10:54 AM still stay at KL station.

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TLM Lyrics
US
Oct 26, 2022 9:20 am EDT

Komuter from Padang Besar - Butterworth always being delay , please fix the issue immediately ,

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Day ana
US
Oct 29, 2022 2:33 pm EDT

A lot of male passenger does not obey the rules on women coach is only for WOMAN. Can you do something about this? Before this, I often saw officers will do rounds. But, nowadays, not so much or barely does. PLEASE

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steph curry
US
Nov 12, 2022 7:32 pm EST

clean ur train by washing the dirty windows & fix ur broken windows

keep ur train in a good condition

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L Jy
US
Nov 22, 2022 7:35 pm EST

Kekurangan oxygen

Xbuka aircond, dh la train xblh buka tingkap nk passengers kekurangan oxygen? Kami ni byr tau...

KTM ARAU TO BUKIT MERTAJAM (4.54PM PLATFORM 2)

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Zaini Kadar Din
US
Nov 27, 2022 2:55 pm EST

Dear KTM Team

Please display on your operation hours , and your customer service is so bad. Please improve.

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SAL Soon
US
Dec 12, 2022 5:22 am EST

Your driver often depart before the scheduling time. I am mentioning the Mid Valley 6.15pm driver. Please try to leave 1-2 minutes after scheduled time instead of leaving before scheduled time.

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Tongnian
US
Dec 14, 2022 10:17 pm EST

Saya nak complain setiap kali saya ambik train KTM, train akan tiba tiba berhenti 15hingga 30 minit, kadang - kadang akan berhenti sejam untuk solat. Masa itu emas, please take noted don't waste other people time!

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chin siew jin
US
Dec 17, 2022 3:58 pm EST

window unclear, oxygen no enough in the train.

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MohdAzril MdSalleh (abangAZRIL)
US
Jan 02, 2023 8:09 am EST

Apa beza mereka dengan pengguna lain?

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Ae. R
US
Jan 05, 2023 3:58 am EST

30/12/22 1:32pm

Train tidak on time. Lebih setengah jam lambat untuk sampai ke destinasi seterusnya sebab banyak berhenti. Asyik menunggu untuk memberi laluan pada train lain.

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Esmael QM
US
Jan 25, 2023 4:19 pm EST

Please consider increasing frequencies of KTMB shuttle trains frequencies from JB Central to Woodlands especially during :-

. Peak hours

. Weekends

. Public Holidays.

KTMB need to study their tickets sales for the above days and times and will surely noticed the high demands as seats are fully booked all the time.

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KTM Rider07
US
Jan 28, 2023 8:30 am EST

Date : 22/01.2023 10.:47 am train

I'm traveling in KTM Tiroi to KL Sentral. All I see us a bunch of guys sitting in the Female Coach D and refusing to move.

We wanted to sit in Female Coach because of safety and right now it does not feel like it.

Thank you.

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Velindran Vel
US
Jan 29, 2023 4:42 am EST

I took a KTM train from Nilai to KL sentral and there’s more men seated and standing in the LADIES COACH. It’s sick to see as how the public is taking things for granted and no one is able to voice out since the ladies are lesser than men in the coach.

KTM from Nilai-Batu Caves

Time: 11:00am

Date: 23 Jan 2023

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charlene chan
US
Mar 04, 2023 9:53 am EST

I was able to enter with IC from batang benar to kajang with a balance of rm9. I don't not bring along any cash and I told the staff that i was willing to pay by card or ewallet. The staff at kajang here are so rude that she first call me to settle on my own to find cash, find an atm machine on my own, call friend to come to pay cash.

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Sara Chu
US
Mar 04, 2023 9:37 pm EST

2.30 train to Seremban at 27/2/2023 no aircond at koc wanita number 3

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Bapa kau
US
Mar 11, 2023 9:32 am EST

Banyak bodoh betul I tunggu 1 jam train takde info apape bodoh punya control center babiii betul I hilang saya punya Kerja babi

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Chan Shi Ting
US
Apr 02, 2023 9:36 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

during 26th March 2023 about time 1457 the ktm stop sudden and it looks like the ktm restart again... there is no aircond and stop for about five minute below a very hot weather. Hope that this will not happen in the future.

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ktmb money
Ketereh, MY
Apr 13, 2023 8:25 pm EDT

There are many smoker in the train that make the whole coach smells like cigarettes. Ktmb should consider putting a no smoking signboard or the crew should stop the people from smoking because basically you don't smoke in a train. Take note there are also children in the coach and students in there. Please do something about this

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Zarith Amiera
US
Apr 22, 2023 12:13 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Tidak buat announcement sebelum train tiba dan train tidak menunjukkan no train

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Yunytha Gopinathan
US
Apr 27, 2023 3:48 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

When ladies coach is specifically for ladies, there is alot of guys in that coach. Train no 2016 - Day 21st April 2023 at 10.03 an

From Nilai to KL sentral

Please aware of that, I'm not comfortable with this at all

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Yann167
Ipoh, MY
Apr 30, 2023 8:10 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

On 24.04.2023 12:00pm Shouldn’t the customer on board bring along their earphone or softer the sound of video during on board. It will disturb other passenger resting. I hope there is a rules or staff that can walk around and control this issue. As they are not respecting others passenger who need to have a rest.

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Carmen_4888
MY
May 13, 2023 12:42 pm EDT

This happen again on 8th May 2023 8:30am. Always saw there have male inside Female coach. Not sure is because not enough pink or the sticker not enough big but always have male inside female coach. Especially when peak hours, those coach is for pack with female but there always have male inside female coach.

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Nurul afifatuliyana
US
May 18, 2023 1:49 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Saya datang pada tarikh 12/5/23 sebelum jam 1.58 tengah hari. Saya dapati tiket saya ada masalah untuk scan tiket di scanner. Saya memerlukan bantuan staff untuk menyelesaikan masalah tiket saya. Malangnya, tiada staff berada di kaunter mahupun di tempat scanner tiket. Ini menyebabkan saya terlepas perkhidmatan ETS untuk pulang ke kampung halaman.

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Issaraporn
US
Jun 10, 2023 8:22 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

June 2, 2023 at 10.35

I took train Padang Besar to Butterworth. I think the aircodition not woroking no fan and have many customer( full) so you should be cheak everything okay just bring train to run .

2hr no aircon , no fan

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Muhd Hafiz
US
Oct 01, 2023 11:50 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Masa ketibaan KTM tidak mengikut jadual.

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charie duotte
US
Oct 11, 2023 10:02 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

low frequency. the trains were delayed all the time, not by few minutes, sometimes for hours. please fix this issue

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Lightning Ray
US
Dec 09, 2023 11:53 am EST

Always stop at station Batang Benar or Labu wait up to 20-30min for nothing. Please lah 16 year operate still never improve the delay issue

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Muhammad Dzariff
US
Feb 04, 2024 9:01 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I was charge RM79.20 from my CIMB Bank on 23rd January 2024 when i was using KTM from KL Sentral towards Port Klang Station arriving at 0019Hrs.

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Satkunarajah Rajendra
US
Apr 25, 2024 1:14 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I was charged RM33 (found deducted from my KTMB e-wallet) for a journey from KL Sental to Petaling Station last month. Lodged a complaint and after a long delay, KTMB reimbursed me the amount. KTMB entry machines and KITS is flawed.

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ace razak
MY
Apr 07, 2024 7:03 pm EDT

Went to KTM Serdang just now. The services still poor after all these years especially the staffs at the counter. The staff at KTMB are still not friendly "muka masam" all the time after all these years..Why? Is it so miserable working with KTMB. Staff at MRT n LRT are much better

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