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KTM / Keretapi Tanah Melayu
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KTM / Keretapi Tanah Melayu Complaints 492

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U
1:53 am EDT

KTM / Keretapi Tanah Melayu Services

I’m usha. I’m aboard from Butterworth to Kampar.

Train no EP 9175

Time: 12:45pm

Date : 15/05/2022

Coach D/4D no aircon at all. Feel so stuffy and people wearing face mask can’t breathe. Pls consider & I need refund of the payment.

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K
4:24 am EDT

KTM / Keretapi Tanah Melayu Your services are too bad

The train supposed to be at 3pm in KL Sentral and it arrived at platform around 3.20pm. And took longer time at Kajang station. Based on your train schedule in Google, supposed to reach Seremban at 4.36pm and now 4.20 just took off from Kajang. People here plan their travelling to be at a place for specific reason/meetings. Due to your terrible services, everything is delayed. Now only this time, most of the time is like that. Terrible service everrrrr

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10:02 pm EDT
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KTM / Keretapi Tanah Melayu perkhidmatan ETS yg lemah

sy merupakan pengguna ‘tegar’ ETS dari Ipoh ke Kuala Lumpur dan menggunakan perkhidmatan ETS untuk ke tempat kerja di Kuala Lumpur.

sepanjang menggunakan ETS sejak 2014 hingga sekarang sy akan menaiki tren ETS pd awal pagi 5.10am dan balik menggunakan tren ETS 7pm.

dan sepanjang menggunakn perkhidmatan ini tidak pernah sekali pon tren ETS sampai lebih awal dari waktu jangkaan ia sampai.

selalu terjadi adalah ia akan sampai lewat dari waktu jangkaan.

dan selalu terjadi adalah ia akan sampai ‘delay’ dari waktu jangkaan.

tidak kah boleh dilakukan sesuatu kepada perkara ini.

yang selalu pihak KTMB akan membuat pemberitahuan melalui ‘media social’ terdapat masalah itu dan ini yang menyebabkan kelewatan.

dah berapa tahun perkhidmatan ETs tetapi masih tetap dengan masalah yang sama .

tambang sahaja yang tahu nak di naikkan .

tetapi servis masih di takok lama dan asik dengan masalah yang sama iaitu lewat dan lewat dan lewat .

cuba berfikiran jauh dan lakukan seperti di Jepun di mana walau 1 minit ‘delay’ pemandu tersebut akan letak jawatan.

menunjuk kan yang dia adalah bertanggungjawab dan komited terhadap kerjanya bukan HANYA TAHU MEMBERI ALASAN !

sememangnya setiap perkara berlaku adalah masalah tersendiri tetapi kita sebagai manusia yang berintegriti terhadap kerja perlu la memikirkan solusi kepada masalah tersebut bukan hanya berada di takok lama !

Desired outcome: the best it can be

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M
12:48 am EDT

KTM / Keretapi Tanah Melayu Ktm senawang

Saya hendak ke pulau sebang sepajang perjalanan lancar akhir nye saya "diturunkan" di station senawang dh bru saya tahu trip untuk ke pulau sebang hanya bermula pada pukul 1645 hrs. Kena tak diterangkan terlebih dahulu jadual akan jafi sedemikian rupa, menyesal naik dah tak pasal2 naik grab byor lagi mahal dri naik bus babi ktm hanat betul sial rugpe cilaka

Desired outcome: Moga2 ktm lingkup terus dri muka bumi Malaysia

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S
9:22 am EDT

KTM / Keretapi Tanah Melayu Architecture of the place is illogical.

The whole passage towards drop off is inconvenient and congested because of the narrow lane with cars and incomplete built structure. There's no proper parking of vehicles and theres only 1 lane. Nothing has been improved for the past 3 years since its build.

Waiting hours for drop off is too long. Passengers need to rush and may even miss their train.

Desired outcome: Please take action on this matter.

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N
9:02 pm EDT

KTM / Keretapi Tanah Melayu Ticket counter not open at provided time 7am

Ktm Labu on 07/05/2022, ticket counter still not open on 8:30am. So many customer did not have card cannot enter. At machine also card not available to buy. We were supposed to take the train to KL Sentral at 8:50am in the morning but it was already missed. Until now 9am, counter still not open.

Desired outcome: Take action

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8:04 pm EDT

KTM / Keretapi Tanah Melayu Cleanliness at KTMB Alor Setar

I'm going back to KL Sentral yesterday 5th May 2022.Totallly disappointed with your floor cleanliness which is so dirty from main entrance ,stairs and walkaway.there's no cleaner who do the cleaning services.You shouldn't bring this bad image to your passenger as we paid your service as well.

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K
10:06 pm EDT

KTM / Keretapi Tanah Melayu Servis yang mengecewakan

Servis ktmb amat mengecewakan. Saya telah lewat Selama hampir 20 minit di stesen Kajang semata2 benda yang tidal pasti.. saya amat kecewa sangat. Dah lah saya kejar masa untuk sampai ke seremban.

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N
4:17 am EDT

KTM / Keretapi Tanah Melayu KTM lambat tiba ke destinasi

Hi. Saya nak buat komplain terhadap kelewatan KTM untuk smpai ke destinasi (daripada Bandar Tasik Selatan ke Batu Caves) saya menaiki train pada 2.30 pm dan sampai pukul 4.30 iaitu dua jam. Tidak masuk akal, 2 jam saya boleh pergi smpai ke Melaka jika saya memandu. Harap servis KTM dapat diperbaiki demi kesejahteraan pengguna penggangkutan Awam yang lain. Terima kasih.

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M
Murugayin Doraisamy
US
May 16, 2022 11:11 pm EDT

Kajang station excalator spoil for dunno how long. Sick people n old people struggle to carry down luggage. They don't seem to care.

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S
6:09 am EDT

KTM / Keretapi Tanah Melayu Datang terlalu lewat

Saya membeli tiket dari kuala kangsar ke kl sentral pada 21/4 tiket itu sepatutnya pada pukul 5.18 petang tetapi saya menunggu sehingga 6.06 baru keretapi sampai

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M
9:50 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

KTM / Keretapi Tanah Melayu Enquiry by email on ets business class

Salam Keluarga Malaysia

Why no reply. Email Sent 24 March through [protected]@yahoo.com

Why it takes so long to give info how to boo online ets business class.

Terima kasih

Manmulia

Desired outcome: Pls let me the proper procedure to buy ets business class ticket

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Y
10:59 pm EDT

KTM / Keretapi Tanah Melayu Belonging of Crew member of KTM occupy my seat

So basically I booked the seat for Section D at 11A bht when I arrive it was full with back from the crew member of KTM which is kinda disappointing. I have booked my slot but I was forced to seat at other with no window view.

Date:10 April 22

Time:10.45am

From Batu Gajah to KL Sentral

Desired outcome: I hope they woould not simply occupy seat that has already been booked. It is bad and also troublesome

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A
7:17 am EDT

KTM / Keretapi Tanah Melayu Ktm express 2603

I would like to complaint about ktm express coach number 2603 from kl sentral to seremban. The schedule as stated on myrailtime is depart at 6.00pm from kl sentral and will be arrived to the last station which is seremban at 7.23pm. However, the ktm depart 27minutes LATE from the schedule. I understand that ktm team need to wait for more people but somehow it’s drag so much time and wasting others people time too. Thus, I would like to seek to follow ktm schedule and avoid late depart for too long. Thank you for your time.

Desired outcome: I would like to seek ktm team to follow schedule as state in myrailstime and your consideration and time is highly appreciated.

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5:50 am EST
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KTM / Keretapi Tanah Melayu KTM Komuter Utara

Saya ingin membuat aduan tentang kelewatan train sampai ke destinasi. Saya ingin menaiki tren dari Alor Setar ke Arau pada jam 1743, tetapi telah tergendala sehingga lebih 1 jam. Tiada masa yang benar diberikan mepada pengguna. Hal ini membuatkan saya dan keluarga kesal menggunakan perkhidmatan KTMB. Kelewatan tanpa penjelasan yang baik dan tiada masa yang diberikan membuatkan pengguna membuang masa di stesen dan mengganggu urusan lain pengguna. Harap pihak KTMB tidak mengulangi masalah seperti ini lagi kerana membuatkan pengguna tidak mempercayai servis dari KTMB. Terima kasih.

Desired outcome: Saya mengharapkan maklum balas dari pihak KTMB.

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H
4:29 am EST

KTM / Keretapi Tanah Melayu delay and charge place

19/2/2022 - the delay took more than an hour plus the charger place in this EG9420 train is not functioning. this is making me so angry as it was my first time going through such an inconvenience moment like this

Desired outcome: i hope no problems like this will happen again and will be fixed as fast as possible.

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4:25 am EST

KTM / Keretapi Tanah Melayu Ticket counter

Stesen KTM kodiang at 4.50PM.

Tiada orang di kaunter. Tiada memo mengatakan sekiranya pekerja ke tandas,atau sembahyang. Dh call centre,operator bgtau kaunter wajib buka sehingga train terakhir..pastu penjaga stesen tak mcm pnjaga...pkai selipar,sluar pendek,tiada uniform dan tak mesra pengguna...ktm company bsar,bg lah uniform and kuat kuasa cara pemakaian...ni pkai suar pendek je jga pintu msuk...level kmpung je ktm ni klu mcm tu...

Desired outcome: Please change your system

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A
3:26 am EST

KTM / Keretapi Tanah Melayu Sikap staff kaunter ipoh mengewakan

ADUANTarikh 03/02/2022Masa 1:00 petang - 2:22 petang. Lokasi: Kaunter tiket stesen KTM Ipoh

Perincian kes: Ayah saya hadir ke kaunter tiket untuk membeli tiket konsesi menggunakan kad pesara (ibu) bagi perjalanan 5-6 Feb untuk mereka berdua.Diberitahu oleh Staf 1 bahawa pembelian konsesi mesti menggunakan nombor unikID melalui aplikasi KITS. Ayah minta bantuan dari staf kaunter untuk membantucara pembelian tiket konsesi bagi 2 orang kerana kedua Ayah Ibu berstatus wargaemas + pesara. Staf 1 menyatakan perlu buat secara dalam talian utk tujuanpendaftaran. Ayah minta bantuan Staf 1 untuk kemaskini pembaharuan konsesi (tahun 2020 telah daftar tapi diberitahu telah tamat tempoh) di aplikasi KITS namun staf sangat keberatan untuk membantu dan memberi dalih pengemaskinian mesti dilakukan melalui dalam talian. Ayah mengerti pernyataan ini dan cuba minta ihsan Staf 1 untuk bantu bagaimana untuk kemaskini kerana limitasi terhadap penggunaan aplikasi KITS. Staf 1 tidak menunjukkan sikap memudahkan pelanggan dengan bersikap tidak berusaha untuk membantu menyelesaikan perkara ini.

Ayah minta untuk bercakap dengan penyelia. Penyelia keluar berjumpa Ayah namun Penyelia juga menyatakan dalih seperti Staf 1 dan tiada menunjukkan sifatempati untuk membantu pelanggan.

Ayah meminta bantuan Staf 2 di kaunter bernama Cik Norlia.Sikap empati dan berusaha membantu pelanggan amat dipuji kepada Cik Norlia. Beliau membantu Ayah dengan membuat semakan pada sistem dan memberi panduan kepada Ayah tentang cara untuk kemaskini status konsesi. Ayah telefon saya kerana rekod sistem memaparkan emel saya digunakan untuk pendaftaran akaun KITS pada tahun 2020. Cik Norlia tenang memberi penerangan selain sudi berkomunikasidengan saya melalui telefon Ayah dengan saya (saya di KL) bagi tujuan kemaskinidan log masuk. Sifat dan sikap Cik Norlia ini melayakkan beliau untuk diberipengiktirafan perkhidmatan cemerlang dari seorang pengguna warga mas (Ayah). Saya mewakili Ayah ingin memberi ucapan jutaan terima kasih atas keprihatinan yang dipaparkan Cik Norlia atas usaha beliau untuk menyelesaikan permasalahan ini.

Justeru itu, saya ingin menzahirkan rasa kecewa terhadap perkhidmatan yang diterima dari Staf 1 dan Penyelia di kaunter tiket Stesen Ipoh. Sikap tidak prihatin dan kurang rasa ingin menyelesaikan permasalahan pelanggan(terutamanya warga mas) menunjukkan bahawa KTMB tidak serius terhadap kualiti perkhidmatan yang diberikan kepada pelanggan. Kelemahan sistem KITS yang perludikemaskini setiap tahun memudaratkan kelancaran pembelian tiket konsesi terutama bagi warga mas. Apalah salahnya jika proses ini dimudahkan dengan pembaharuan diberi secara 5 tahun sekali. Lagipun, data yang dimasukkan pada permulaan pendaftaran pun sudah mencukupi dan direkod dalam sistem KTMB sendiri. Apa perlunya lagi untuk muatnaik salinan IC bagi individu yang sama bagi tujuan pengesahan? Proses ini perlu dipermudahkan. Jadikan proses pembelian, kemaskini atau apa-apa yang melibatkan sistem KITS ini MESRA PELANGGAN dan KERAP DISEBAR LUAS untuk makluman kepada pengguna.

Pastikan jua para pekerja baik di kaunter atau di talian Khidmat Pelanggan boleh membantu menyelesaikan masalah pelanggan dengan segera dan WAJIB bagi pekerja untuk tahu proses dan penggunaan sistem KITS supaya dapat membantu pelanggan yang kurang literasi terhadap penggunaan aplikasi dalam talian. Kelemahan pengetahuan staf KTMB dalam mengendali dan menjawab permasalahan pelanggan akan memberi impak kepada keseluruhan perkhidmatan KTMB terutamanya yang melibatkan pelanggan secara langsung.Diharap maklum balas dari saya tidak dipandang enteng oleh pihak pengurusan KTMB.

Desired outcome: Saya ingin tahun tindakan pembetulan yang telah dilakukan berkenaan perkara ini.

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S
2:18 am EST

KTM / Keretapi Tanah Melayu Malaysia kl central ktm's staff

Finally I know why my senior no recommend me to back by train, full of rude staff when I arrived at kl central. Plz doing ur job nicely as u are given the salary to do so, just quit if u don't like ur job. Don't serve ur customer in an impatient tone, 27Jan 2022, 2:45pm ipoh to kl train, the one who check for the tickets when we went out from train ( a malay male) act very rude. Here is the time to cut off their salary, as others who seek for job will need it compare them! I hope to noted down the staff's name but there are many other customer behind of me to check out.

Desired outcome: Training ur staff and Don't hire rudely staff

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R
6:13 pm EST

KTM / Keretapi Tanah Melayu Train Arrival And Departure Time

To Whomever It May Concern,

Please consider changing the earlier morning train shedule time from batu caves station.
I am a regular passanger of ktmb who travels everyday from batu caves to shah alam to work.
The 6 am train from batu caves reaches kl central around 6.33 am, while the train heading to pelabuhan klang will depart at 6.30 am, whereby I will miss the train and need to wait for another half and hour for the next train.
The next train too was held more time at kl central due to signal clearance which indeed causing further delay.
The train that suppose to depart at 7 am will be held until 7.20 am for almost 20 minutes which is time consuming.
I am unable to reach my workplace by 8am.
Please change the earlier train timing from batu caves.
5 or 10 minutes earlier train shedule will make a huge difference as I could catch the 6.30 am train heading to pelabuhan klang.

Thanking With Anticipation.

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4:34 am EST

KTM / Keretapi Tanah Melayu Timetable

Tren petang menghala ke seremban pulau sebang mengambil msa 1 jam utk satu tren. Kesesakan di dalam tren berlaku dlm keadaan covid 19. So bad servis untuk kami yang balik kerja. Terpaksa tunggu tren terlalu lama untuk pulang kerja.

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About KTM / Keretapi Tanah Melayu

Screenshot KTM / Keretapi Tanah Melayu
KTM Berhad, or Keretapi Tanah Melayu, is Malaysia's national railway service, offering passenger and freight transport. Their services include intercity trains, commuter rail services, and cargo logistics. KTM aims to provide connectivity across various regions, with a network that spans the length of the Malaysian Peninsula.
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Overview of KTM / Keretapi Tanah Melayu complaint handling

KTM / Keretapi Tanah Melayu reviews first appeared on Complaints Board on Aug 12, 2008. The latest review KTMB Komuter KL - Port Klang service getting from bad to worse was posted on Apr 25, 2024. The latest complaint ets booking payment was resolved on Jul 05, 2019. KTM / Keretapi Tanah Melayu has an average consumer rating of 1 stars from 492 reviews. KTM / Keretapi Tanah Melayu has resolved 5 complaints.
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  1. KTM / Keretapi Tanah Melayu Contacts

  2. KTM / Keretapi Tanah Melayu phone numbers
    +60 322 631 111
    +60 322 631 111
    Click up if you have successfully reached KTM / Keretapi Tanah Melayu by calling +60 322 631 111 phone number 74 74 users reported that they have successfully reached KTM / Keretapi Tanah Melayu by calling +60 322 631 111 phone number Click down if you have unsuccessfully reached KTM / Keretapi Tanah Melayu by calling +60 322 631 111 phone number 106 106 users reported that they have UNsuccessfully reached KTM / Keretapi Tanah Melayu by calling +60 322 631 111 phone number
    Head Office
    +60 322 671 200
    +60 322 671 200
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    Call Center
    +60 3-9779 1200
    +60 3-9779 1200
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  3. KTM / Keretapi Tanah Melayu emails
  4. KTM / Keretapi Tanah Melayu address
    2nd Floor, Jalan Sultan Hishamuddin, Wilayah Persekutuan, Kuala Lumpur, 50621, Malaysia
  5. KTM / Keretapi Tanah Melayu social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024

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