KTM / Keretapi Tanah Melayu
Reviews and Complaints

I brought a ticket dated 28/10 at 8.09 a.m. It has been delayed for over an hour. I was vaguely told that the train is not going to arrive here and we have to wait for their bus arrangement to kampar station instead. God knows when the said buses are going to arrive though.
No public announcement was made whatsoever. Everyone had to walk up to the staffs for an answer.

Update:
I also brought the return ticket on the same day at 9pm. It was THE WORST! Passengers only arrived to Ipoh from KL Sentral AT 5 A.M.!
Too many passengers and too few replacement buses to cater to everyone.
The train incident happened early in the morning, but instead of bettering the situation by the end of the day, it got even worse!

THIS IS VERY FRUSTRATING AND I WAS LATE BOTH TIMES. I DEMAND A REFUND!

IS THIS THE KIND OF SERVICE WE GET AFTER ALL THE PRICE HIKES?!

Look at your Facebook page's star rating, it's pathetic! The authorities in charge has no shame at all, just look at the sorry state of this service and how problems were handled!

Hello, good evening sir/madam. I would like you to take some time to read this.

Lately, i've been facing ktm train was late for the departure time (It happened too frequently) and it caused me to be late for my work, meeting and important appointments etc. I think this is a really a serious issue. We (All those workers) went out of our house on time but when we reached the train station, the train still couldn't reach on time, and it caused us, the workers, to be late for work.

There's also an issue about the station announcement, I highly request to hire a more professional announcer than someone who make mistakes when announcing the station name because it makes us very troublesome, especially when we didn't pay attention to the train routes, we might go to the wrong station and then realized it too late, so then we would take more time than usual to go to our real destination.

As kuala lumpur is a very populated city, there are also a lot of tourists from other country, we should give our best service to all the travelers from all around the world, so that is also a part of reason why we should improve better services. It's also make our citizen more convenient.

Please take action for the above issues. Your action and attention are highly appreciated.

31 May 2016

To whom it may concern,

I refrained from writing to you a few times but I have lost my patience after repeated disappointing incidents. I'm a Singaporean staying and work in K.L for these past few months and I'm extremely disappointed with how you guys operate the train system. The cause of my unhappiness was KTM Komuter/KTMB. I was commuting to work, conference, meeting and important events including meeting with your country official personnel using the train as usual and a routine 45 minutes journey ended up taking 65 minutes as the train was held up for almost 20 minutes between the Mid Valley station and KL Sentral. I was late for my important appointment eventually. After work I went to meet a colleague of mine in Subang Jaya. When I thought things couldn’t get worse, a routine return journey of 20 minutes ended up taking almost two hours with numerous long stops along the way. I boarded the train at 9.50pm and reached KL Sentral at 11.40pm. Both incidents were caused by the so-called upgrading work for their signalling system that KTMB announced repeatedly, claiming it would cause delay only between five and 10 minutes. Somebody needs to be sent back to school to learn time calculation.

Again on 30th May, the train was delayed and delayed around 40 minutes as there were problems with the tracks and only one track was being used between 2 stations. Even yesterday night the train was delayed for 30 minutes.

I understand that upgrading works are needed for future convenience but why do it during operational hours? It’s causing so much inconvenience to us. And once again sadly to say this shows how incompetent the ktm is operating.

KTMB needs to be more proactive to ensure smooth services as we are paying for it. There is no point in increasing the fare if the service level remains the same and unreliable. They were proud of their punctuality at over 90 per cent but there’s plenty of room for improvements. Recorded announcements of the upgrading works and apologies are just not enough.

P.S. — please do something about this and prove to us that Malaysia is a country that tourist can be relay on.

Regards, Peter Lim

To whom may concern,

After 29 May 2016, I've found the KTM train was too late for every departure time. Previously it takes about 30 Minutes for the train, now takes about 45 Minutes. The sudden change of the departure time without any announcement and it cause most of the travellers were late for appointment, meeting and events.

Secondly, the station announcer sometimes announce wrongly for the station name, for example like station name is "KL central", but the announcer will said the station name as "Mid Valley". It makes all the passenger confused and they might get into the wrong station.

Lastly, the increase of the ticket fare is still acceptable for me, but the service is bad and compare with this ticket value will be not worth at all. I hope KTM company will take my word as consideration to improve the service and also reduce the time of waiting time, because it's really makes a lot of inconvenient cause to us.

Thank you!

Today is the first day of the implementation of the increased fare. I remember one of the reasons for such increment is to provide better service and also to shorten the waiting period. It is understandable that the waiting period for train service would be 30 minutes during non peak hour. However, by cancelling a train service after 30 minutes without notice is unacceptable. I was waiting for almost an hour for the next train during the non peak hour. I appreciate that there were announcements made, I would appreciate more if the announcement is on the reason of train delay but not whether the whereabout of the coming train. I believe most of us would rather pay more if we are getting better service.

Komuter Train services should have more coaches during peak hours especially morning at 6.18am, 6.23am services from Sg Gadut to KL Sentral ... same goes after office hours from 5.00pm to 8pm ... more coaches need to added for the convenience of the commuters ...

Horrible!
I purchased my tickets yesterday online via their lousy e-ticket system and when I wanted to print it out, the whole website has been taken down for maintenance! I don't even get notification about this and they just shut off their website!
After that I reached the ktmb station, I asked what to do because my train is going to depart soon, their website has been taken down so I can't print the tickets.
Do you know what he responded? He said it is your business we can't do anything. (My business?! Come on lah! My fault or your fault?!) received my payment then take down the website make me unable to print out the tickets. No refund for me either! Wasted my rm 50+! Stupid service!

Dear keratapi tanah melayu berhad,

The toilet in kuala lumpur stesen is totally disgusting and unworkable. Majority tourist uses the station toilet and it is such a disgrace to malaysia.

Please improve, ask the authority go and have a look at the toilet, I bet you can't stand the smell of it for god sake.

Deeply dissapointed tourist from england.

Complaint the train station at taman seputeh where the platform to kl rawang direction :
The 'gr ap 'between the platform and train is horrible, there is a big 'grap ' or a distance in between when train stop at platform,
There is more than a feet I think! My few japanese so shocked and laugh at this not to standard platform

Ktm commuter staff is rude and does not apply efficiency in their services. I encountered a particularly rude staff, md ali a week ago. He ignored the customers queuing at the ticket counter and decided to talk to his colleague instead. Therefore, I initiated and greeted him a pleasant 'hello' but was rudely replied.

What he said to me was exactly as follows : "if you want to get your tickets faster, use the ticket machine!", in bahasa melayu

This week, the same staff sneered and leered at me as I approached the ticket counter to obtain the train ticket. His cynical attitude is what that reflects the standards of services provided to the customers. I have been using the ktm commuter for the past 3 years and this is the first time i've come across such rudeness and sarcasm from their staff.

I would like to complain about the public transportation that is ktmb. Everyday im using it but till now the system is terrible and worst. The train is not coming on time and everytime got problem with the train. Everytime technical problem (what kind of technical problem) or staff are lazy to do work. This is the worst ever public trasportation in malaysia.