KTM / Keretapi Tanah Melayu
Reviews and Complaints

I took KTM from Kepong station to Bank Negara station on 18/4/2018. When I enter in by using TNG card, it was rejected & I realised only 1 lane available for TNG user. I re-enter by using that specific lane, I realised that my TNG balance is RM105. After reached to Bank Negara station, it was same problem happened to me. I touched my TNG fews time also cannot & last message shown card has been verified & officer asked me to use side door to exit. When I using my TNG for rapid KL, I realised that my balance left RM80. I felt that KTM system very terrible due to always got problem for TNG. I do not have this kind of experience with others public transportation. I took KTM at Bank Negara station to go back Kepong, I don't aware KTM already closed 1 lane for platform 1. I ask for help from the staff at courter. I am felt frustrated when he asked me to refer to signboard. It is a very poor service from KTM.

I'm currently in the KTM ETS 9203 train. Seated on coach D. The train operated from Padang Besar to KL Sentral which is 5 over hours without air conditioning! The whole train is stuffy and hot! Complaint to the staffs and they just say aircond is spoiled. Nothing we can do! Hello KTM! What kind of service are you guys giving? Close down that coach if the air conditioning is not functioning! How do you expect your customers to sit in a coach that is hot and stuffy for 5 hours? And your staffs are all rude!

Brp lma kna tunggu utk signal clearance? Drpd perjalanan takes around 30-40 minutes, jdi lmbt more than an hour. Apa teruk sgt ktm ni? Menyusahkan pengguna. Kata lgi cepat perjalananlh dan sbgnya. Rsa tertipu dgn propaganda mengarut tu. Tlglh, pengguna-pengguna maybe kna cepat, ada yang kejar benda lain lagi, like another public transportation, yg kna blik awl, for family, and everything. But now, kitorg hbs msa utk tren spai sja?

Why does the train delayed for 2 hours? It is very ridiculous. If ktm delayed by 10-15 minutes still understandable but it's 2 hours! Hello? What are you guys doing? How can you delayed our previous time. We wasted our time just to wait for the train and it delayed 2 hours. Are you serious? That is why Malaysia is less effective than other country because all the precious time is wasted on waiting. Time is money!

To whom may concern, I am a Malaysian citizen who always having transportation difficulties, that is the reason why I choose ktmb. Due to the motivations for me to keep on my life and to make my financial situation better, I have to work at the North of Malaysia although my home is in South. I register for ktmb I card to make my transportation fees to be cheaper. But what happened today caused my disappointment towards ktmb. I had registered ktmb I card since 4 december 2017, but I still do not receive my card on 2 April 2018. I had read the terms and conditions when I register this card, and I see there is a statement stated that card will be delivered to address filled within 20 days. Although I could not receive it within 20 days, I'm still being tolerate enough and called ktmb service centre to remind ktmb's staff and she blamed the postman because the card had sent back to KL sentral ktmb, it would not send to the address we filled in and customer have to collect card at ktmb by themselves. (Then what is the point for customer to fill in the address?) For this case, I suggest ktmb to set up a ktmb I card counters and machines which can let customers to buy I card manually and immediately in every train station. Next, ktmb service centre staff cannot answer me whether if I go to KL sentral, I can request to postpone the expired date of my card or not (since my card had registered on december 2017 and I collect it on April 2018) because that is not under her department. I was shocked because this is the first time I see a customer service centre that could not clear customer doubt. Thanks to ktmb customer service centre staff, indirectly reminded me to work more harder so that I will no need to encounter with this kind of worst services again.

I would like to make a complain about staff that working as ticket checker at Gate C in KL central today, 2 April 2018 for ETS schedule at 11 am.

He was so rude when I tried to ask his permission to send my mom to her seat. my mom age 72 and of course she is not familiar with the way to find her seat in the ETS. This is her first time trip from KL Central to Parit Buntar. Her phone got some problem and we afraid she cannot be contacted. So I plan to send her to her seat and my sister will wait at parit buntar station at the scheduled time.

I quee up with my mom to represent the ticket at this rude staff. I asked politely for his permission just to send my mom to her seat when he rudely said "tak boleh" with loud voice and very unfriendly in front of other people.

Due to unforseen circumtances & many people, I still pass him to the front a little bit to explain to my mon what to do. Or at least grab someone to help her. I didnt go down but just stay there just to explain to my mom n help her. The rude staff then scream back to me to go out from the area n leave my mom alone. What a shame to him doing this to my mom n me.

Im not dissatisfied because of the rule but the behavior the staff showed towards old mom in front of other people. He can just nicely said cannot and allow me to stand there to explain to my mom what to do or get help for her. Not to scold us in front of many people.

I hope KTM could do something for this staff because it tarnish the reputation badly. I cant remember his face but I got his photo for further action.

Thank you.
Atiqah Razali

0 out of 5

The indian guy at the kl central exit provided very poor service. That guy deserves 0 out of 5. The indian is unfriendly and impatient, he is meant to solve customer's problem, instead he created more problems.

It just happened that I fell asleep because of tiredness and I skipped my station. I hope I can get down at kl sentral station and get on monorail going back to my home by paying some additional fare. I asked the indian service guy to help me and he said that is your fault and you need to get back to your station

There is no mercy from him and he is just a thug not customer servicer. There is no negotiation and intention to solve the problem. Only at last, he said "ok fine, pay rm 30 and I will let you go" where the fare should only be rm 5. Ktm is already infamous for slow transit service, extremely long waiting time (30 minutes per train), even not punctual.

Now I would need to spend 1 and a half hour for supposinly 15 minutes rides. And I am writing this while waiting for the turtle speed train, and the train dont even reach now that I am ady done writing this

Will never use ktm anymore since mrt is here. Ktm = 💩

Hi, I am a student studying in kampar and I always have to travel back and forth from kampar to sungai buloh. I always have to travel back to take care of my siblings cause my parents work during the weekend. However ever since the website's update, website is slow and laggy and time slots are limited. Think about it, after a tiring day of doing chores, the only time slot left is 10pm which arrives at kampar at 1am in the morning. And I have class at 8 in the morning. Why can't you guys have more flexible time slot like after dinner 7pm? Not just to benefit people like me but also travelers or businessmen and even old folks. Traveling at midnight is tiring not to mention that your train is never on time. Please try to provide better and more time slot from kl to ipoh and vice versa. I am begging you.

Everyday stay more than 5 minutes at kl station and more than 10 minutes at kepong station, just wait for the ets to pass by.
Can it be more efficiency? Don't let all the passengers wait inside the train don't know for what. Everyday I standing in the train almost one hour. Just from kl sentral station to kepong sentral station. Previously before change to the new schedule, it just need to take 25 minutes. I hope it can be solve as soon as possible. Thank you.

Since yesterday l am trying to contact ktm office at bworth at 04-3910092 and at penang island office at 04-2610290. L am calling just want to find out when will be the booking open for booking ets tickets.
Each time l ring b'worth line is answering machine that the line is out of reach and please call again. As for island line it keep on ringing but nobody answering. L have been trying since yesterday and this morning for at least more than a dozen times for each line.
This is not the first time this scenario happen, can be say very often.

Can the management please look into this matter and help us so that to make it easier for us to inquire and get some update information?

Hi. Saya salah seorang pengguna ktm. Kami menghadapi masalah masa. Kerana masa yang dijanjikan untuk sampai adalah 8.19. Tetapi kami tiba 8.40. Kedua, diharapkan semua peraturan dibuat secara selari. Kerana di kaunter tiket mengatakan kanak2 tidak perlu membeli tiket. Di pintu masuk juga tidak ada mengatakan kanak2 berumur 3 tahun perlu membeli tiket. Sudah sejam perjalanan, kami terpaksa membeli tiket daripada orang yg cek tiket. Katanya perlu membeli tiket. Bagaimana jika kami tidak membawa cash di tangan. Mahu kami gadai jam di situ? Wujudkah mesin atm di atas train? Sila selaraskan hal atau isu tiket ini.

Can your ktm ever be punctual as in your timetable?! I always waited for the ktm based on your timetable but it never, never ever punctual at all! What for you created a timetable if your ktm doesnt follow the time?! The ktm I waited always late for more than 20 mins! Even worse, that makes me missed another ktm as I need to change my route at kl sentral! It really pissed me off whenever I have to take this stupid ktm to go for work!

Hi, my name is ain nabila, I want to topup my ktm card yesterday then when I went to the machine it couldn't be done, then I purchase the token, I forget to use the token but instead I tap the card and it works even without enough balance, so I thought I could use the token today.

But when I used I cannot used it. Then the ktm staff told me it was bought yesterday and cannot be used by today. And you know what?! Cannot be refund the token back! What kind of services is this? Never in the machine kaunter told me that I cannot use the token tomorrow or whatsoever! This is all crap! Should be a refund and the staff is totally taking rude to me. I was tought I could let this go just a couple ringgit and nothing else but the way your staff treat customers is rude!

At 17.09 today I was awaiting to purchase my tickets and noted that the number que was wrong as it went backwards, the staff at counter 2 wasnt aware of the mistake, thus I politely said 'adik tertekan nombor salah 582 kut, kerana dah lepas hingga 585 tadi knowing that she accidentally pressed the wrong no. She rudely blurted out, sabarlah, tunggu saja no you, apasal kalut kalut nak cepat. I think this is such an unpleasent experience, its pure embarassment to our malaysian service culture. There was no name of the officer placed at the counter. Fortunately I was attended to at counter 4 (my no being 593) by a polite staff. Ktmb ipoh should look into this matter and reprimand those staff as well as teach them some ethics as service providers. Will also suggest to place the names of the officers on duty.

🤔 curious that is this complaints board maintained by anyone? Seems like everyone complaining with some similar issues regarding ktm delays but no feedback from the management as well as no improvement at all since last year.

According to the screenshot from management, without 350words is hardly attract them maybe this is one of the reason most of our complaints doesn't resolve. That's really a challenging for user to make complains perhaps.

Kindly refer to the attachments/screenshots (sources from fb friends).

Looking forward for some improvement.

Selamat petang, pertama saya ingin ucapkan syabas kepada pihak ktm utk usaha yang dilakukan memaklumkan kepada orang awam berkenaan perubahan jadual ktm berikutan proses menaik taraf landasan kereta api. NAmun, didapati bahawa ketibaan ktm adalah tidak sama dengan jadual yang diberikan. Pada 4.1.2017, saya menunggu ketibaan train ke batu caves di stesyen kuala lumpur dari pukul 6.15 ptg namun train hanya tiba pada 6.50 ptg (anggaran) . Manakala pada 5.1.2017, apabila saya sampai di stesyen kuala lumpur sekitar jam 6.30ptg, saya dapati train telah berlepas dan train kemudiaan sampai pada 7.00mlm dan hanya berlepas pada 7.35mlm. Diharap pihak ktm lebih peka dengan jadual yang telah disediakan. Dan memantau petugas yang memantau kelancaran ktm. Sebagai rakyat yang miskin hina yang hanya bergantung kepada ktm sbgai pengngkutn utama, perkara ini mnyebabkan pelbagai masalah. Admin twitter rasmi ktm berhad juga diharap dpt memberikan informasi tepat dan bukan sekadar melepaskan batuk di tangga. Kita semua saling memerlukan. Moga Tuhan memberkati insan yang sudi membaca luahan ini.

Saya ingin memberitahu kepada pihak ktm yg bahawanya selama 4 hari dari 1.01.2018 sehingga 4.1.2018 amat la menduka citakan yang bahawasannya perkhidmatan masa ketibaan dan berlepas telah megambil masa yang amat lama, setahu saya sop ketibaan tren ktm pada waktu mlm ada la 45 minit, tetapi selama 4 hari ini saya menuggu ktm kat station serdang selama 1 jam 15 minit adakah ini yang rakyat nak kan, saya tiba di ktm serdang dari jam 9pm sehingga 1015pm barulah tren sampai, saya amat berduka cita dan tidak berpuas hati dgn service yg diberikan oleh pihak ktm, saya mohon agar pihak yg berwajib meyelidik kembali sop yg telah ditetapkan

Sekian terima kasih

Dear manager,

I like to make a complaint as below:

Im on board of ats train 9921-ets, from tasik gelugor to kuala lumpur dated 30.12.17.

The coach I was in is b seat 12 d
The train was too noisy that we can't rest at all for the whole journey.

Attached herewith noise record and others for your info and action. The noise was recorded up to 82 db at normal train speed.

We hope ktm will upkeep service and maintain the train on time.

Rgrds
Vincent lim
[protected]

Good day...

Too many men are in women's coach. Kindly solve this issue by checking d coaches in every stop or appoint someone to do so. This issue has been always brought up but it is not solved.. Mostly foreigners from bangla n so on are in d coach. Even malaysians are also disobeyingthe rules..

Women's coach are for women. If men are in this coach, those woman who are travelling alone is having security prob.. How can you people ensure our safety?

I have bought a ets tickets on 19/12/17 from kl centre to butterworth and go through all the process including selecting seat and made payment. I paid through maybank 2 u and the money was successful deducted from my account, but when I check back the ets history purchase record, there will no transaction

Following is the details :
Passenger name : tan xhing jou
Travel date 27/12/17
Train ets 9104 depart 11am arrival 3pm
Transaction reference number :[protected]

Ets username: jou861125
Email: tclmewah @hotmail.com

Please check and email me the ticket to above email address, thanks