LaserShip
Reviews and Complaints

Dear Sir/Madam,

I am writing this letter to report a theft that occurred at one of your package facilities. On (22 May 2023), I received a notification that my package had been delivered to the facility and was informed that my package was nowhere to be found.

I am deeply disturbed by this incident and feel violated and unsafe. I trusted that my package would be kept safe and secure while in your facility, but this has not been the case. I am now left without my valuable possessions and feel that justice needs to be served.

I request that you thoroughly investigate this matter and take appropriate action against the person(s) responsible for this theft. I also request that you take measures to improve the security of your package facilities to prevent such incidents from happening in the future.

Thank you for your attention to this matter.

Sincerely,

Maurice Nelson

Never scanned on truck:

Location Date Time Event

US 05/25/2023 10:44 am

We're sorry. We are unable to locate your package. Please contact the seller for further information

WOBURN, MA 01801 US 05/22/2023 3:41 am

Package received by your local OnTrac facility and is processing for delivery, see Estimated Delivery Date

I just checked my email. It says that at 12:37 pm today my package from Old Navy was delivered to my building. Once again, I received an email saying my package was delivered and again no sign of it. I checked with neighbors and outdoors. You are absolutely the worst delivery service! And you offer no customer service to boot.

Fay Gold

709 Lenmore Ave., Apt. C2

Rockville, MD 20850

[protected]

Last week I ordered shoes from Vans along with protection fluid. Yesterday (03/22/2023) I received a notification that it was "delivered", but only the protection fluid was delivered and there are no shoes. LaserShip provided a "proof of delivery" photo, but it only showed the small package of protection fluid and no large package of shoes.

Tracking number 1LSCYFC03211630

Case in point, I have attempted to resolve a non-delivery of Order #[protected], ETA: 7 Mar 23', Detroit Tiger's Poncho $23.02, purchase method ending in #7093 for 3 or more days using messaging, emails, online chat services (numerous times) of which to no avail & using plain/easily understood English fully explaining my issue/problem, & received return messages per the Chat service, (1) "I'm sorry I didn't understand that", (2) having to repeatedly enter the assigned Tracking # & double checking for accuracy. As your records & Fanatic's NFL, MLB & NHL should indicate, I am a repeat customer in good standing and expect much better service/support. Please acknowledge receipt of this communication, as well as, your intended corrective action(s) regarding this matter. Please credit my account used for this purchase, ending in #7093.

Received text, packages delivered 3/02/2023 10:15pm. I run outside no packages, no vehicle.

Can’t contact company until 8:am following morning. When I reach representative I am told they will investigate.

Several hours later I call for status update, I’m told package is lost.

Bottom line they hire THIEVES for delivery drivers in Boone County, Kentucky

The items I purchased are no longer available to purchase, sold out.

tracking 1LSCXLN001I2MGE

1LSCXLN001I2OGT

1LSCXLN001I2OLR

1LSCXLN001I2OLZ

1LSCXLN001I2OM0

1LSCXLN001I2OM3, . I tried to call this location and they said there is some fraud concern but they refuse to call walmart to verify. Walmart used to use fedex for my packages to the same deliery address without any issue. I have no idea why they are shifiting to lasership. It is such a bad experience.

Lasership states my package was delivered last Saturday which it was not. I was home all day and have motion detector on my Ring doorbell, no one came at all. I didn’t get an email saying my package was delivered or anything, I just so happen to track it and saw the status. Went outside to check everywhere and reviewed my Ring history.. nothing. There were no picture of the package on my porch like normal either. Lasership keep closing my investigation ticket and Fashion nova says I have to reach out to Lasership. Fashion nova isn’t trying to resend me my items or a refund. It literally was just 2 items. Ridiculous!

Today (02/24/2023) I received a notification that my package was delivered at 1:14PM. I live in an apartment building with a ring doorbell. There was no package in front of my door and no one rang my bell. LaserShip is constantly lying saying packages are being delivered when they aren’t. I managed to get through to a customer service rep and they plan on “investigating” the issue and that I should contact the seller if my package doesn’t arrive by 02/27. If it’s coming the 27th why lie and say it was delivered today?!

I had 2 packages that wasn't delivered but stolen by lasership company. Fashion nova won't do anything about it no refund or store credit. I'm completely done doing business with them also. That's a bridge they burned forever. Lasership claimed they delivered my packages but really didn't. I looked everywhere and no packages. They didn't even take a picture or have proof of delivery. The lasership company has completely ignored me and I never want them "delivering" my packages ever again because I never received them. Only the person who is stealing the packages is. I'm fed up.

Lasership clearly had me correct address and also delivery instructions that also gave more info on my address. The package started out in NJ, was sent to Ohio, then sent back to another location in NJ, then finally made it's way to NY but on the day it was to be delivered, I got a notification that delivery was attempted but they needed more information on my address to be redelivered. This is all bulls*&t! I contacted customer service via SMS and was a COMPLETE waste of my time, I got no where with them, and they said would be redelivered in 3 business days! Really, I live 25 minutes from their facility in Albany, NY, there is no reason it should take 3 business days to be redelivered. Not to mention, they could have easily contacted their driver to deliver my package considering I contacted them a couple of minutes after they sent me a message they couldn't deliver because they needed to confirm my address! This company is a COMPLETE f'in joke. Why do businesses use them to ship anything. Unfortunately, the company I ordered from has now lost my business forever due to they use Lasership. Something needs to be done about this bulls&%t company!

LaserShip was delivering a product from Athleta. I receive regular deliveries from Athleta via LaserShip.
It says it was delivered on 1/8/2023 - Tracking number 1LS722733677953
The delivery address on the package is an apartment building on Davenport St (see photo below of entrance) which has an 24/7 access area of lobby for drop-offs.
The photo attached is the correct street but clearly the wrong number 262 Davenport St, which is a home. I do not know who lives in this home, and I would never walk onto their porch to retrieve my package.
Thank you, M Marion

I never received items that I used my hard-earned money to purchase. The proof of delivery picture is not my front door and I informed Lasership that same day. I also forwarded Ring Doorbell video clip of the driver picking up the package after taking the proof of delivery pic. My neighbor sent over the clip after I sent over a proof of delivery pic via email through a community board. My neighbor recognized his front door area, and it prompted him to review his Ring Doorbell video footages and that is how I acquired footage of delivery person picking the package back up after taking proof of delivery picture. The house where it was initially and mistakenly delivered is about 3 houses down to me. I find it hard to believe that a driver would mistakenly deliver the same package to a wrong address twice. I suspect that the driver stole my package. I checked my Ring Doorbell, and the delivery person did not drop off the package in front of my door and there is no updated proof of delivery picture. Lasership emailed me and stated that they conducted an investigation, my package is showing as delivered (not my front door), and that I claimed that I did not receive my package (no updated delivery pic. It seems that if that if the delivery person take picture and submit it as proof of delivery, nothing else matters, not even a video clip of delivery person retrieving the package after “delivering it”. I am so disgusted that we do not only need to worry about porch pirates but worry about the delivery person stealing packages under the guise of mistakenly delivering to wrong address.

On 1/4/23 around 5pm on N 21st St in Richmond, VA, a driver of a dark minivan with a LaserShip logo stuck on the hood, license plate ending in 11 quickly reversed out of an alleyway fully without looking and almost backed into me. I was well close enough that I clearly had the right of way and would’ve had to slam on breaks or swerve dangerously to let her go ahead of me. By the time she had turned to be able to drive in the same direction of traffic as me, she was fully over the double line on the other side of the road with oncoming traffic coming towards her. She almost comes over into the correct lane but would’ve hit me so she swerves and brakes, then lays on her horn behind me, despite being the one who apparently has no clue how to drive. I honked my horn back at her and since the next traffic light was red, she proceeded to get out of the vehicle and stand in the middle of the road screaming obscenities at me and clearly trying to provoke a physical altercation. I don’t doubt at all she would’ve tried to fight me if I’d rolled my window down or otherwise directly engaged her. She was a young woman with long hair with multiple colors of hair extensions. I stayed in my car and eventually she got back in her vehicle as well and continued yelling from in there.

This company's is horrible unfortunately we bought something from Walmart and they decided to use this company we lived in raynham Mass there in Franklin Mass the package sat there for 2 days then they said it was delivered on Thursday at 6:00 p.m. it never was delivered and I looked at the indeed LaserShip job site the company's full of junkies in foreigners I will be going to the 10 Kenwood circle tomorrow in Franklin and I will probably be on the 5:00 news after cuz I will find out who the courier was who had my package and it won't end good that's a fact

I placed an order with bath and body on December 2nd of this year Which they use laser ship to ship their items. I checked the status on laser ship's website said it was out for delivery. Then stated December 6th it was delivered, But that was not the case. I work from home and I have cameras around my house ,no one ever came to my door or entered my premises. I don't understand what is wrong with this company ,

but they are not reliable and it's very frustrating. Apparently this has been going on for a few years with people not receiving their packages ,they need to dig further into an investigation to see what is going on. So now any company that ships with laser ship I will not buy from.

The past 6 or 7 deliveries from lasership have had different mis-deliveries. Their most common trick is to put the package under my usps mailbox, which is what they did today. I was at the top of my driveway and saw the driver do it, but I live 700 feet off the road so I couldn't make run in time to tell them what lazy sack of [censored] they are. I live in a rural area anyone could slow down and nab my package, accidentally run over it, it could get rained on, carried off by a dog, whatever. All other carriers drive all the way up my driveway and deliver to my porch - all of them. Never lazyship. I have started telling the retailers that use them that I will no longer purchase from them until they stop using lasership - I have no other choice. I have complained directly to lasership every time and they just don't care. They have no regard for your packages. They need to be shut down. Period.

People have been contacting our business for the past two weeks looking for thier packages. We tried complaining to Lasership to remove us from the shipping information, but they will not.

We are Flower Village Mobile Home park and do not ship packages for Lasership. Folks are very upset and cannot track whats happening with their delivery.

We have received anywhere from 30-40 calls.

Lasership customer service will not resolve the issue.

I ordered two sets of pajamas on sale from Victoria’s Secret. One set was for family Christmas photos. They shipped via Lasership and the tracking updates stalled for 3 days. Then all of a sudden they were out for delivery on a Wednesday. I checked the porch that night and no package. Chekced the garage thinking they’d left it there. No. Checked tracking, and it said delivered at front door at 8:45pm. I was hosting a neighborhood girls night at that time with 6 women sitting directly in front of the picture window on the front of my house that the delivery driver would have had to walk past to actually leave it on the front porch. They flat out lied. There was no delivery made or attempted at my house. I opened a case through the LaserShip website (because it’s impossible to get a human on the phone even though they say on their website you can) and the result of their “investigation” was that the package was delivered and I should contact the seller for a solution. This day in age why aren’t their drivers taking photos of exactly where the item was left? Even the post office has GPS tracking/scanning when deliveries are made so that if there’s a delivery error they can find the package. I will NEVER purchase an item being shipped with LaserShip again!