LBC Express
Reviews and Complaints

As far as I know if receiver ako may pepermahan akong na received ko yung item.. Di yung gagawa nalang ang driver or rider ng perma ko.. What if mag complain akong hindi ko na receive yung item? You don't have proof na na recieve ko kasi even ying signature wasn't mine.. Worst is maling item pa ang deniliver nila sakin.. The driver was so rude. He wants me to go in a lbc branch to return the item even sabi ko ng e rereject ko or e rereturn item ko kasi that parcel ay hindi sakin. He talks a lot in a street blah blah blah. Does it a right manners you have in yout employees? For how many times just now I encountered a delivery rider tulad nya..

The representative I spoke with over the phone was rude and does not have sense of urgency. all she can say is for me to just call back and check who else could help me. really? bad customer service experience. I asked for help on how the delivery can be assured to be delivered today as I do not have any Mobile number to contacted, she hangup the phone and did not submit any report. I need someone from the delivery team to call my landline number to coordinate with the delivery as my mobile number is no longer active.

Pls contact marlen sanez
Cp:[protected]
Add:blk13 lot34 ph7 southville 4 brgy.pooc santa rosa laguna

Hindi parin po dumarating sa location.pls pkideliver npo.pkidoble check nlng po address na nakaindicate.hindi daw po kc makita un location.un address po na nakainput sa taas ng msg un po ang tama.hindi po namin alam king san lbc pipick up in.kya pkideliver nlng po door to door.almost 1wk na po kmi ng iinty ng delivery.

On 9/12/18 I sent 5 boxes to my families in Zamboanga City, Mindanao. 4 of those were delivered very wet and items were missing like Hersheys chocos, coffee, backpacks, shoes and clothes and who knows what else because I didn't list every item that I enclosed. The 1 box that was addressed to my niece in Lumbayao was delivered by a truck with no company name on it according to her. The 5th box addressed to my nephew for pickup in the city was not wet and unopened while the 4 boxes in question were addressed to towns located far away from the city. According to your computer on 10/29/18 these 4 boxes were forwarded from Manila to Zamboanga team for distribution and were received on 11/25 and 11/26 by the recipients. It took almost a month (short only by 4 days) to be delivered. I am not requesting for any payment for lost items but I do hope that you terminate your dishonest employees or contractors. Unfortunately the recipients didn't think of taking photos as proof. Last week I mailed a copy of my driver license being the sender and copies of the Shipper's Export Declaration and Packing List as suggested by your customer service rep. Thanks for your prompt attention on this matter.

HELLO LBC, KALA PO NAMIN HARI KAYO NG PADALA? BAKIT GANUN? LAST DECEMBER 5, 2018 PA PINADALA UNG BAGAHE FROM MANILA TO PADRE GARCIA BATANGAS LANG UNTIL NOW WALA PARIN?! ETO CURRENT STATUS PERO DI PARIN NADEDELIVER SA TAO.
Reciever Alvin Untalan
mobile # [protected]
#57 Bukal, Padre Garcia Batangas 4224 Philippines

Tracking Number
[protected]
Date of Last Status Transaction Status
December 06, 2018 Arrived at LIPA DELIVERY TEAM.
December 05, 2018 Forwarded to LIPA DELIVERY HUB.
December 05, 2018 Arrived at CENTRAL EXCHANGE HANGAR.

Noong una po, ok lang sa akin na hindi denilever ang mga pinadala sakin kahit for delivery lahat ng binayaran ko at hindi for pick up. Sa pangalawa, ganon din hindi deniliver, ang masama pa wala man lang txt at nagtataka ako kasi parati kong tinitrace ang mga pinapadala sakin so alam ko na nasa tagbilaran na kasi nakalagay for delivery hanggang umabot ng 3 days wala parin so pinuntahan ko na sa site nila sa CPG Tagbilaran Bohol tapat ng COCA COLA Tagbilaran Bohol, that time ok lang sakin. Tapos nagpadala nanaman ako, wala na namang dumating kahit 2 days na nakalagay na for delivery wala man lang tumawag so pinuntahan ko uli mga bandang hapoon na yon malapi ng mag 5pm, ng pumunta ako don hinanap ang package ko pero hindi makita tapos tinawagan yong naka assign na tagadeliver, ang masama pa don parihas pala kami ng barangay sa Tiptip ng tagadeliver tapos diman lang niya denilever, so nung tinawagan sabi niya nasa kanya daw tapos tinanong na naghihintay kami sa opisina para kunin, ang sagot ng taga deliver bukas nalang kasi diretso na cya uwi sa bahay hindi na siya babalik ng opisina, ano po ang ibig sabihin non puwede po bang iuwi sa bahay ang package na dalalada ng nagtagadeliver hindi po ba yon ibabalik sa opisina kapad hindi naideliver? Ibang iba po nong nagpadala ako sa 2GO at pagdeliver niya sa bahay wala kami kasi may lakad so nong tumawag cya sa amin sabi ko kunin ko nalang sa opisina niyo kasi may nilakad ako malapit sa opisina niyo, ang sagot sa akin ng tagadeliver ay maam wag po baka pagalitan kami bawal po yan kasi for delivery po ang package niyo. Tapos sabi ko cge mamaya nalang pero that time sobra na ng 5pm so sabi niya maam kung pwede balik nalang ako bukas po kasi malapit na po mag close ang opisina namin dapat maibalik ko ang package don na hindi naideliver para di po kami pagalitan. Bakit ang tagadeliver niyo po hindi ganon? Pwede palang patulugin sa bahay ng tagadeliver ang package kapag hindi naideliver sa araw na yon? So sa madaling salita tamad po ang tagadeliver niyo po, nagtataka po ako kasi lahat po ng pinapadalhan namin, JRS, NINJA, 2GO, Cargo King, AP cargo, FedEx, e dumadating naman po sa bahay namin lahat, kung minsan tumatawag sila pero kadalasan ay diretso na sa gate namin pero po pag LBC niisa po walang dumating sa bahay po namin, ang bahay po namin ay walang house number pero bakit pag iba ang pinapadalhan namin dumadating naman po lahat pati mga mails dumadating naman pero pag LBC na taga lugar pa namin ang taga deliver ni isa tagala walang dumating halos 10X packages na po wala talagang naideliver ni isang beses. Isang beses may kinuha ako sa isang branch niyo sa CPG Tagbilaran din pero sa tapat po ng university ng BISU pero for pick up po yon, tapos sinabi ko sa kanila ang naranasan ko sa ibang branch niyo doon sa CPG Tagbilaran tapat ng COCA COLA Tagbilaran Bohol, tapos sabi niya sir, i complain niyo po para po hindi sila mamihasa. Pero po di ko yon ginawa kasi naawa po ako sa trabahador niyo.tapos yong last na kinuha ko po don din sa branch na yon, sira talaga ang package ko nakikita ko po mismo paano nila pinagtatapon ang mga package doon mga 2-3 months ago na yon, pero hindi po ako nag complain hinayaan ko po yon hindi ko po binalik ang package at binayaran ko po ng walang salita kahit sira. Ngayon po naubos na po yong pasensiya ko kasi lastly, nag order ako sa online po dalawang package po yon, lahat for delivery, sa unang package, so tumawag si delivery man, nagtatanong so sinabi ko ang bahay namin kung nasaan, sumagot ba naman na diko mahanap bahay niyo kasi walang house number kunin niyo nalang sa opisina dahil marami pa akong idedeliver, so sinagot ko bakit pag iba ang pinadalhan ko dumadating man dito sa bahay lahat pero pag LBC ni isa sa mga pinadala k hindi man lang nakadating dito sa bahay, sumagot naman siya kung gusto mong ideliver ko ang package magbayad ka ng 100 pesos para sa delivery fee, sumagot naman ako, kasama naman sa binayaran ko ang delivery fee, sabi naman niya hindi iba yon kasi magpapasko na ganito talaga kapag magpapasko na. Hindi ba masyado naman yatang garapal ang delivery man niyo po? Sa totoo lang lahat ng nagdedeliver sa amin kahit bayad na nagbibigay parin kami don sa taga deliver kasi nga naman alam namin hindi biro ang magdeliver ng marami, pero ang tauhan niyo hindi na nga diliver nang hihingi pa nga dagdag 100 pesos ganon po ba ang trabahador niyo? At sa pangalawa kong order, wala talagang balita kung nasaan na, so nag reorder uli ako, then tumawag ang inorderan ko na maam bakit kayo uli nag order gayong pina cancel niyo naman po ang order niyo sabi ng LBC, so sabi ko wala akong pina cancel na order matagal ko ng hinihintay yan dapat 2weeks ago dumating na yan kaya nga ako nag reorder kasi walang dumating. Bakit po ganyan ang trabahante niyo po tinandaan po talaga ang pangalan ko at pinabalik nalang nila ang order ko pinacancel ng walang abiso sa akin? Napaka walang respeto naman po ng mga tauhan niyo po kung ganon. Isa po ako sa mga regular customers niyo po sana pero ngayon nag aalangan na ako dahil sa mga trabahante niyo po, hindi naman cguro po lahat pero mostly po yong sa CPG tagbilaran Branch niyo po sa tapat ng COCA COLA yon po ang hindi maganda, sana gawan niyo ng aksyon yan kasi mawawalan pa kayo lalo ng mga customers kung ganyan ang mga trabahante niyo, hindi nila mahal ang trabaho nila kaya di sila umaasenso. Hindi ko lang po mapangalanan ang dapat i compalin ko kasi nakalimutan kong itanong ang pangalan niya, at hindi ko alam kong iisang tao lang ba ang tagadeliver sa lugar namin or paiba iba sila.

Ilan bese na saakin ginawa ng nag dedeliver nag ttxt sila ng.

Your ordered item w/ Ref#[protected] will be delivered today. Pls prepare exact amount of P425.00. For queries, call [protected]. Thank you

Hindi porket COD ang aking order ganyan na ggwin nila
D2 po ako sa mariveles bataan nag punta ako d2 sa branch ng mariveles pero doon ko daw ireklamo sa balanga bataan pero d2 na ako nag punta sa website nyu.. Paki aksyonan po naman..

Though I know that LBC may not take time to read the complaints of its customers, I'll post it anyway. Kayo ang "PINAKA" sa lahat ng couriers na nakilala ko. You deserve no star at all. I paid your high rate shipping fee pero ano?! Walang dumarating na package ko from Metrosunnies. Sabi nyo, wrong address which I don't know bakit mali kasi tama naman ang nilagay ko na address when I filled up the order form. I called your CS to update it but after ilang days, wala pa rin. Napaka effective talaga at efficient 😒 Laging nasa tracking page nyo, ready for delivery then all of a sudden ready for claiming sa lower laguna delivery hub?! Ano! Tinatamad kayo magdeliver? Aba! Para saan pa ang shipping fee binabayad sa inyo? Kaliit na item, di madeliver. Grabe talaga kayo! Ang dami ng nagrereklamo sa inyo, magsara na kaya kayo? Kawawa naman yung mga customers na naghihintay ng mga package nila tapos walang dumarating. Up until now, wala pa din ang package ko. Nakakahiya naman sa inyo, ako na kukuha. Baka abutin pa next year e, or worst no delivery at all. NEVER AGAIN TO LBC! YOUR SERVICE SUCKS!

First, tracking no. [protected] was sent last dec. 3 with arrival date of dec. 4 on receipt but it arrived in dec 5 evening, the receivers flight to Saudi was in the afternoon of dec. 5 hence it didn't reach the said person. We called to follow up in dec 4 but nothing happened.

Second, the box was labeled fragile but still when it arrived, the box was open on both sides. We are still checking if there is something lacking inside.

I sent my staff to send bday invitations and was told that it would take 2-3 days for it to reach the recipient. I called my staff and ask to talk to this certain brenda olete ir olite or something to that sound. But this lbc employee bluntly my staff "AYOKO"! I grew mad as I was in panic and wanted to ask her for other options even if it would cost me more coz the invitations must be in tacloban by saturday. I don't know if it's protocol in your company not to assist customers over the phone even if it pertains to a very important issue. I am very dismayed and disappointed with this arrogance. You should take some action on this kind of employees as they are the ones who taint your company's name and reputation.

Ask ko lang po. Bakit hindi naideliver ang package ko po.. Complete address nmn po ang nakalagay.. Bakit sabi my shipment issue..? Pakitawagan naman po ako kung kelan nyo pa matutuntun ang address ko! Bakit nung nakaraan naman.. Naihatid nyo naman ang package ko.. Ngayon.. Bakit hindi.. Abala nyo naman.. Sa tao.. Kaya nga pinapadeliver eh. Paki ayus nyo naman po.. Tagal na po ng paghihintay kailangan na po namin yan.. Pakitawagan na lng po ang # ko na nakalagay dyan.. Kunting kunsidirasyon naman po.. Salamat

just wish that this issue of late delivery of packages will be addressed. Before, I really admired the fast or next-day delivery by LBC provided the packaged is accepted within cut-off time. But lately, I already experienced receiving late deliveries several times. Like in the attached example, tracking says it was supposed to delivered yesterday but I have not received it yet.

I would like to complain regarding our delivery status since at 1pm we should expect a delivery but until now no package has been delivered. We drop by at your branch in Gaisano Talisay at 7pm hoping we can get it, but the personnel said package cannot be claimed since package is in Mandaue. And when we got home, I checked the delivery status online, and as per checking it was forwarded at 10am at talisay Hub. And how come package is in Mandaue?

Attached photo is the delivery status per online checking.

Hope I can hear any feedback and settlement sooner from you.

I would like to comolain your personnel in lbc cabuyao delivery hub, about todays incident, sinabi ng tao nyo na naabala daw sila and kung gusto ko daw ako na lang magdeliver ng item ko, I did not pay lbc para makarinig ako ng ganung kabastos na sagot ng tao ninyo. I want tp trace who is the holder of this number @ cabuyao delivery hub [protected] today Dec 3, 2018 around 3pm to 3:15pm.. I want to hear an explanation regardig to this matter..

Please feedback asap

Because I found out immediately that I've been scammed so that's why I called customer care several times to hold my shipment before it goes to its destination which is foreign country and I request for RTO. I've already got the item back but my concern here is my money that I used for shipment fee because it did not reach to its destination I want to refund my money.

For this matter, I would like to ask your good office to investigate this so I can claim the money that I payed for the shipping fee.

Thank you for your preferential attention heeded to this matter

Sincerely yours,
MARRY HANNA JOYCE D. ALBAY

On Nov. 29, I went to LBC Colon to wire my Cebu Pac payment, I booked a flight this coming Dec.30. Then on the next day, I received an email from Cebu Pac that they haven't received my payment thus they are going to cancel my booking and indeed, there is no booking under my name when I checked their website. Then, I got a call from LBC Colon that they will submit a report. It's been two days already but I havent heard anything from them anymore. I dont need a report, all I need is to have a CONFIRMED STATUS of my flight this December 30 because I wanna go home. Please this is urgent as the seat availability is very limited! Is there a solution for this or shall I get my payment so that I can book a new flight. Pls call me since I havent heard any update from LBC anymore. My callback number is [protected] and my email address is [protected]@gmail.com

May nagpadala sakin ng aloe vera from baguio for pick up pero nilagay lang yung address ko, pag punta ko sa LBC APARRI branch they told me na door to door na raw un. They called yung magshiship pero sabi nya wala raw sakanya yung parcel ko. So sabi ko icheck naman nila sa loob yung parcel ko kasi plant un at baka mamatay. Sabi nila wala daw dun. At may gana pa talagang makipag CHISMISAN YUNG isang staff dun at hindi ako inaasikaso. Like how could you hire that kind of staff?! Tumawag sila bandang 5 pm (nakauwi na ako by that time) saying na for pck up pala yung parcel ko? Tapos parang kasalanan ko pa? Angbabastos ng staff! Please talk to your staff sa LBC APARRI BRANCH. Hindi na nga nila ako inaassist ng tama, puro pa sila naka busangot. Service with a smile? Wth, what a lie. The worst

To whom this may concern,

I am deeply displeased by the service. This is the second time my package has been delayed. I didn't complain when my first package was delayed because I thought it was just due to bad weather. But again this time I was informed today by an LBC representative that my box sent on October 10, 2018 still has not been delivered and might even take 2-3 weeks before it is delivered. I sent this box early so it will reach my loved ones before Christmas. Now I was told that it might not be delivered on Christmas.
It is greatly disappointing. If this matter will not be dealt with promptly I might have to press for a refund. You people must know that we work hard to fill those boxes with presents for our family. Please have some respect and keep your terms of service.

good day to all,

i would like to file complain regarding the money i send to Bueno E. Santos, 158 Olongapo Gapan Road San Jose Guagua Pampanga. [protected]

Sender info : danilo Luna Herrero
address : 2476 F. Balagtas st. Pandacan Mla
branch: streamline plaza palumpong st.
corner Beata Pandacan

I've send the money 26-Nov-18 til to date
said money was not send to said person.

After some follow up: reason for delay INCOMPLETE ADDRESS, i dont know this will possible while even cp# of person is stated in the form.

we cannot tolerate such irresponsible reason

Please do the necessary action

danilo herrero
[protected]

Nagpadala ako ng brand new celfone nov 23 2018 papuntang puerto princesa pagdating don nov 28 pick up ng receiver pabukas. Walang laman ang plastic ware na pinaglagyan dina intact ang packing tap. Napansin nya na magaan ang parcel pero para makasiguro binuksan nya kasama ng ilang mga witness at tumambad sa kanya ang baunan na pinaglagyan wala ng laman. Sira sira na ang pagkaka tape nito at di na maayos ang seal flap sa labas halatang pinakialamanan na.